Great customer service on both ends of the transaction, and the equipment performed exceptionally well - no issues on my 1000 mile journey. I do wish there was a partial credit available for early return (the 4 day minimum window is too much time), much like there is a penalty for a late return!David B.
Customer Reviews for Pakmail at Laurel Springs
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Suwanee, GA 30024
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 11h30 am à 5h pm
- Mar - ven : 11h am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/27/2022: 10h00 am à 5h00 pm
- 5/28/2022 - 5/30/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Owner was helpfulKimberly P.
You guys were great!!!!William A.
Le client n'a pas laissé de commentaire.James S.
The truck gave hard time turning on but the biggest problem was the drivers side mirror not holding in place while driving making it very challenging when switching lanes.Alina C.
Le client n'a pas laissé de commentaire.MICHAELJOSEPH W.
I was charged for utility dolly as I had asked for, however they didn't have any available so I didn't get any. No problem at all, BUT I was still charged for it. I tried to contact the location and couldn't get hold of. My recommendation is to make sure you update your contract upon checkin if you are not getting what you asked for.SHYAM P.
Le client n'a pas laissé de commentaire.Ken N.
The drivers side view mirror is loose and moves while driving. Pollen and dust was on the dash board and front area.Anila A.
Le client n'a pas laissé de commentaire.Mary F.
Just send them all to this location.GLENN G.
Le client n'a pas laissé de commentaire.Will B.
Anything that could go wrong with the truck went wrong. The wiper fluid had a leak (in pollen season), the back door guiding cables were broken so I had to manually lift the 100lb door myself each time, I had to jump start the battery as it wouldn't turn over, and the passenger door wouldn't open from the outside. I struggled more with this truck than the actual move itself!George A.
Le client n'a pas laissé de commentaire.Vivian T.
Le client n'a pas laissé de commentaire.Joan M.
Truck not clean at pickup and I reported it, but you wanted to charge me $25 to have it cleaned at return. You need to fix this in your app. Customer should be able to report the vehicle not clean and not pay the fee. So I went back and reported it clean at the return.Chris Y.
get a bigger signPaul G.
This location did not open on time, they had a sign in the window they were opening an hour later during spring break. The corporate U-Haul office was not a good notified of this change, and mentally cannot get a rental until 12 noon.david A.
Le client n'a pas laissé de commentaire.Todd S.
Very helpfulMichael F.
Great serviceRobert B.
Le client n'a pas laissé de commentaire.Ingrid M.
Le client n'a pas laissé de commentaire.Ethan L.
Le client n'a pas laissé de commentaire.SANDRA F.
Le client n'a pas laissé de commentaire.Wanda B.
Trailer was in very good condition and performed wellWilliam S.
Trace is the friendliest, Go-To guy, local and personable. Our family has relied on him for multiple moves and business mailings. Thanks!!!Kenneth R.
Le client n'a pas laissé de commentaire.Nguyen N.
Le client n'a pas laissé de commentaire.David C.
online return process is not reliable, the instruction is unclear, we went back two times for self-inspection.George W.
Le client n'a pas laissé de commentaire.Jeff M.
Great people! I have rented twice from them, a van and a truck. Both times they were so helpful and gladly assisted when I had questions. Will continue to use Pakmail at Laurel Springs for future needs!VICKIE H.
CSR very efficient and fast.Sandra J.
Le client n'a pas laissé de commentaire.Hugh K.
Difficult to find. Excellent service. Hand truck was ordered but not available.Les P.
Le client n'a pas laissé de commentaire.Joseph S.
The strapping equipment for the auto transport was not maintained properly and removal was very difficult, involving having to get WD40 and apply it before it would allow removal of the strap tension. Also, no one offered to help at the drop off site.THOMAS C.
Quick and easy to rent a trailer. Excellent service.Ray L.
Le client n'a pas laissé de commentaire.KENNETH K.
Le client n'a pas laissé de commentaire.Vanessa B.
Le client n'a pas laissé de commentaire.KYLE K.
Le client n'a pas laissé de commentaire.Tommy N.
Le client n'a pas laissé de commentaire.Yang C.
Donna is great!ZHONGQI L.
Customer service was excellent. It was my first time but all details were well explained.Tony A.
Le client n'a pas laissé de commentaire.CHRISTOPHER GEOR C.
Owner was very friendly, helpful and hands on.keith L.
The rental experience was great overall. Clean Truck, ran great (with 96 000 miles no less) ! The app however, still needs some improvement. I should have been more prepared for what was needed (passport ?). Never got the app to accept the picture of the odometer despite many attempts.Dwight M.
Le client n'a pas laissé de commentaire.Walter D.
Le client n'a pas laissé de commentaire.GERALD W.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.CAROLYN T.
Le client n'a pas laissé de commentaire.CAROLYN T.
Great location. Employees were very helpful!Laura H.
Le client n'a pas laissé de commentaire.Edwige A.
Le client n'a pas laissé de commentaire.Precious S.
Le client n'a pas laissé de commentaire.GERARD B.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Parisa R.
Le client n'a pas laissé de commentaire.Scott G.
The vehicle was extremely dirty inside from floor food products to spill soda everywhere.EFTHIMIOS D.
Le client n'a pas laissé de commentaire.Richard R.
Silly but owner charged me an additional mile from store front to parking site which was yards away not a mile. Otherwise easy processsusan D.
Quick and easy. No improvement necessary.Karen P.
Le client n'a pas laissé de commentaire.Matthew O.
Le client n'a pas laissé de commentaire.Thomas V.
Specify the specific mailbox for locating the keysChristina D.
I thought perfection was good enough!!!!Phillip H.
Le client n'a pas laissé de commentaire.Robert B.
Nightmare getting keys and smoke smell was unbearable!!! Owner and workers hard to deal with and should have discounted something for issues but didn't even offer.Mark H.
Le client n'a pas laissé de commentaire.SURESH KUMAR V.
Nothing at all everything was well organized and the staff had great customer service.Robyn T.
Le client n'a pas laissé de commentaire.Brian N.
I called customer support because I was using the app to pick up my vehicle and it wanted another person to call which did not exist in my situation. The customer support agent was unhelpful and kept repeating the same line from his prompter or was just too stupid to assist me. I hung up and called the owner of the store and they quickly and efficiently helped me get my rental.Ken S.
Le client n'a pas laissé de commentaire.Patrick B.
Don't know why we never rented from this location before. Going forward, we'll only use them for local UHaul needs. Ready on time, what we ordered, cleanest UHaul we've ever rented.Matt F.
Nothing. Excellent service.GERTRUDE M.
I did NOT receive the furniture pads that I was charged $100. This needs to be resolved.Thomas F.
We only spoke via phone as we weren't able to drop off during open hours. Everyone who helped us was courteous and knowledgeable.NATHAN T.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.Mario F.
Le client n'a pas laissé de commentaire.Dwight J.
Please inform customers prior to the day before they'll pick up if you do not have the equipment they ordered and not at closing time so they don't have any time to make other arrangements. When I ordered my equipment it was available and I was not told that it was not available until the night before I was due to pick it up and then had to travel approximately 50 miles to get a truck. I was given compensation with extra miles and a discount in my price, however, I would have rather had the equipment I requested at the location I requested to pick it up from.FRANKIE J.
Looked them up on the internet as being close to my home.OTIS R.
Le client n'a pas laissé de commentaire.ANDY K.
Le client n'a pas laissé de commentaire.Andrew A.
Trace had the van ready early and it was clean and drove well for daughter drop off at college! Will definitely rent from here again - thanks! RJRJ C.
Le client n'a pas laissé de commentaire.Persephone B.
Pak Mail in Laurel Springs has amazing customer service. Also they are a very clean facility, professional, go out of their way to help customers, friendly and dependable. Overall probably the best U-Haul location I have been to.RONNEE P.
Le client n'a pas laissé de commentaire.Santosh D.
Le client n'a pas laissé de commentaire.Jeremy W.
Le client n'a pas laissé de commentaire.Holly S.
Thank you to Ann, manager on for GoHual, Trace and Donna at my site location to help fix scheduling issues and cost reduction for moving my son to college. I will work with this location again! Thank you, Nancy DiazNancy D.
Le client n'a pas laissé de commentaire.Allan L.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.LAURENCE K.
The staff at this location is always so kind and helpful! They make U-Haul rental so easy. The vans are newer and clean and I highly recommend this location.KATHERINE W.
The intervention by the local staff saved this rental from being difficult experience. They let me know that the van would not be ready at pick-up time, which saved me a trip. Additionally UHAUL has the keys listed as "Under the Seat". Where as they are stored in the Park Mail. Once again a text to that fact from the local personnel avoided a problem for me.PHIL L.