Évaluations des clients Palisades Corner Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Palisades Corner Store

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Qinkun Z. le

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very good service. I like uhaul company at Palisades Corner Store 401 Palisades Blvd Birmingham, AL 35209

andy K. le

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Needs more help at the gas station/food snack location. I had to wait 45 minutes for someone to come in because the clerk would have had to temporarily close and lock up to come outside and help attach the trailer.

tiffany W. le

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Le client n'a pas laissé de commentaire.

Tammy G. le

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This truck was in an unacceptable condition. The shocks were terrible; the brakes were terrible; the steering wheel was crumbling in our hands; we were unable to adjust the side mirrors as the knobs were broken off so we had no way to adjust them and/or see adequately before switching lanes; we had to drive through a very bad storm and the wipers were in very poor condition; and the cigarette lighters were both broken which wouldn't have been a big deal except for the fact that we would have liked to been able to use our phone for music and to charge while driving over 700 miles. This truck was essentially a death trap. I no longer will recommend U-Haul.

MARK H. le

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Was told ahead my truck with 3 dozen blankets and a dolly would be all ready for pick up. This sight had no equipment. The guy then sends me to another U-Haul site to get the blankets and upon arrival they had no blankets. This site sent me to another site and I finally got the equipment. Unfortunately the first guy had no interest in helping me and assured me the second U-Haul site would have my equipment without checking. I wasted miles driving the truck all over town as well as packing time. What a waste.

Richard L. le

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Most horrible experience equipment was not ready at reservation had to go back following day, then was not suppose to be charged for dolly due to store error, not only was I charged but charges for $10 instead of $7

Blanca W. le

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Le client n'a pas laissé de commentaire.

Mike E. le

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Le client n'a pas laissé de commentaire.

J. Kevin S. le

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Is just a gas station, but convenient location and hours, pleasant operator

craig H. le

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Le client n'a pas laissé de commentaire.

Ross C. le

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Le client n'a pas laissé de commentaire.

Jeff J. le

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This place is a gas station. Had to go back twice because vehicle was not checked in when we were told it was. UHaul customer service was no help at all. Waste of my time and frustrating. Will not use uhaul again.

David H. le

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After having checking the vehicle out online to supposedly reduce time in the store, I arrived and was told by the agent, "Wait 10 minutes. I can't give you the keys. I have to text the person can." "Is that person not here?" "He is at home. Uh, he is out of town. Just 4 minutes." Several minutes later.... "Okay, you can have the keys." The back of the truck unswept and had several cardboard boxes full of trash. The cabin also had trash in it. I had to clean the vehicle out myself, making me even more late. What gets me is that in the end, instead of receiving a discount for doing UHAUL's job for them (cleaning out the truck), UHAUL profits off of me reporting the problem by collecting a fine from the previous renter. They make money by being lazy.

Amanda M. le

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Le client n'a pas laissé de commentaire.

John A. le

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Le client n'a pas laissé de commentaire.

MILTON W. le

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Le client n'a pas laissé de commentaire.

jerry S. le

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Le client n'a pas laissé de commentaire.

Gary V. le

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Very easy.

Stephen W. le

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There was no one to help hook up the 6x12. The guy running the gas station didn't even want to come out to check for scratches. Not sure why I didn't get the furniture blankets I ordered. I wish you hadn't changed my pickup location from the branded Uhaul place in Vestavia to this gas station.

gayle A. le

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Le client n'a pas laissé de commentaire.

Alison S. le

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Friendly staff

Jason H. le

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Admittedly, I arrived earlier than my scheduled pick-up time, but there was no record of my reservation in the gas station (!) attendant's Uhaul laptop. Though the van was there and ready and I had a confirmation email as well as a reservation number, he claimed there was no way to rent the vehicle unless my name was in his computer. He asked no questions, had no answers for my questions, apparently had no resources, and was generally unhelpful. I really feared I might be stuck paying for a van I was unable to use. It wasn't until I found a phone number for Uhaul online and was waiting to speak to customer service that my reservation magically popped up on his laptop and he could process my rental. It would have been worth a trip to the Uhaul store to avoid this hassle.

Alize J. le

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It was great ! Got us in and out quickly and was very easy and we got our receipt through email ! NO PAPERWORK ! (:

Ashton J. le

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I had ordered a 10" truck but had to take a 15" truck which uses more gas in turn costing me more. The pickup location was changed to further away and the extra miles cost me $44. If a customer has to take a larger truck then planed and the pickup location is changed, I feel the customer should be compensated.

Mariana Rush N. le

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The rental is handled inside what is a corner store/gas station but the people were very friendly and helpful. The vehicle was in excellent condition and the entire process was very easy. I would rent from this location again.

Alfredia B. le

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I was given no paperwork or information about the rental.

dorsalle W. le

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Le client n'a pas laissé de commentaire.

James A. le

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While I understand the rationale behind reserving the right to "upgrade" a truck, going from a 15' to a 26' foot truck unexpectedly meant that it was almost impossible to maneuver it into the apartment complex, it used more gas, it was harder to drive, and I can only assume the insurance was more costly... basically a pretty hellish experience. The Palisades location refused to even try to help, telling me that I had reserved a 26' foot truck (a big fat lie). When I showed him my earlier email indicating a 15' foot truck, he suggested that I had made two reservations (another big fat lie), pointing to the different pickup location (which you guys changed, too). The online assistance was even worse. Fortunately, the site on Montgomery Hwy 31 did everything they could to make the situation tolerable.

ashley T. le

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Guy at the location tried to scheme me outta money. I do not appreciate the customer service at all.

Andreal R. le

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Le client n'a pas laissé de commentaire.

Susan C. le

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I’ve had many, many U haul experiences. This was by far the easiest and best.