Le client n'a pas laissé de commentaire.
Rob G.
Customer Reviews for Pana Save A Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Explained different sizes and rates. Assisted me on what best fit my needs. Nice friendly experience, very helpful and knowledgeable.
ROBERT S.Mr. Cloe at this location made returning the auto transport and the van so easy and stress-free. He helped unload the pick up and un-hitch the trailer. We are so grateful to Adam for all his help after a long, tiring trip.
Gary W.Pana save a lot awesome
Robert S.Eric was very courteous & professional! Small town friendliness.
GARY C.Tim was an excellent rep.
Russ P.I wish I would have gotten his name, but the gentleman that works at the uhaul at the save-a-lot in Pana is awesome. Very nice guy and very helpful!
SCOTT F.Those in charge of the UHaul service at save a lot were VERY helpful and knowledgeable and we will be using their services again in the near future.
Christina W.You need to charge for gas an then no mileage pay ,or have mileage pay an no gas double wammie on people that's just not right ..
DARRELL P.Was very nice and helpful
Francis E.Nothing, Everything was great.
TAMERA P.The employee who helped me could not have been more professional! This was the easiest rental I've ever done. Would gladly work with Pana Save A Lot again!
ERIC M.Adam Cloe was the associate who took care of my u haul drop off and he was amazing and super helpful!!!
Dianna S.The cup holders and console between the drivers seat and the passenger seat had coffee stains on it and was dirty.
RICK D.Compensate people when you inconvenience them even if you have to give store credit. It is unacceptable to put people in that position on one of the most stressfully days of their life.
Robert D.you drop off your keys with a cashier - when we asked him to clarify that we are turning it in today and a confirmation it was turned in - he really couldn't tell us anything other then he will give the keys to his boss. it wasn't until we got an email receipt that we knew what they had to say about turn in time and truck condition.
WILLIAM E.Didn't even check return mileage, utility cart, blankets.
Robert S.The manager was friendly and helpful.
Barry H.The guy who handles the u-hauls was very easy to work with, and me feel like a valued customer
Ken K.The radio antenna was gone could not listen to a thing all the way from Illinois to southern Georgia made for a long trip. The front tires were out of balance would shake going down the road.
Gary K.fuel gauge was a little sketchy, it didn't move after a bit while i was filling up. Ended up filling entire tank up even though I didn't use that much.
Derick W.When I was called to confirm my reservation the woman was quite rude telling me that I had to pick one up in a completely different town when I told her that pana had the trailer that I reserved and she argued with me saying they didn't have one when I was there 10 minutes before. I went to the pana store and some different lady was nice and professional and I explained again that they had one and she said the trailer was not checked in and I went with the store owner and checked it in and picked it up the next day and I will rent from them again
Terry T.Owner of the franchise was professional and the customer service was outstanding. Keep up the good work. My only complaint (minor) was that I had to wait in line for 10-15 minutes but on a nice spring weekend, that is sort of expected as it is good moving weather.
Joseph T.The customer service agent wasn't abailable when I picked up the truck. He called and said he just left the keys in it because he had to go to the chiropractor. I was also charged for fuel when I shouldn't have been.
Brittany W.Nothing. This location was great. The people at Pana Sav-A-Lot are always awesome to deal with. Thankful that they offer your services this location.
Richard R.Easy drop off and friendly inviting people! So much better then the pick up location.
Russell E.Eric was a very nice representative of the company very pleasant experience
Terry N.Was easily returned !
Lori L.Service was great. Everyone very friendly and helpful
Kedin L.Could not have asked for better support.
David H.The drop off was easy. I didn't have to do anything except park the trailer outside the store.
Thomas E.Experience was great.
Mark D.No issues!!
Len E.Not allow pick up until after 9 am. took a while because they were by themselves and they had to check out people at the same time.
MICHAEL E.On our way to Shelbyville from Joliet, where we got the truck, we got pulled over not once but twice, because the tail lights, rear turn signals and box markers were not working. Now I get that most of these vehicles are not inspected regularly, and we didn't notice when we picked up because it was light out. Not to mention the truck had 12 000 miles on it and the guy at the pick up place said it was brand new! We got to our destination and I tried to find somewhere near us that had the same size truck so we could go exchange it and no one with in 40 miles had one and we weren't driving any farther to exchange. We turned the truck in after having it for less than 24 hours and were told we aren't getting any money back! Listen I understand if I decided we didn't need it for the 2 days, but we did. And we had to drive back home 3 hours to borrow a friends truck to finish what we were doing! We lost 6 hours of work time and I think the least you can do is give us some money back! I emailed the guy that was on the first survey email we got on Saturday and still no response! This isn't right!!
Rachel F.Not nothing, everything was good.
Barb C.U-haul website is very helpful with many details. Customer can input info, dates, easily locate rentals, & view pricing online. Tim @ Save-a-lots U-haul in Pana, IL had my rental item(#41 tow dolly). He was extremely knowledgeable & a joy to work with. I highly recommend him. Thanks Tim
Eric B.UHaul: Put a backup camera on those trucks. It would make it a lot easier to see what's being backed up to. And a better ride so it's not so uncomfortable.
Jan B.