Customer Reviews for Paradise Family Grocery
(U-Haul Neighborhood Dealer)

Évaluation :

3

The trailer did not have a jack, so it was very difficult to lift it up to get it on the ball on the truck. We ended up using a floor jack to get it off the truck.

Évaluation :

3

The recorded mileage was incorrect (showed 62 miles not in my favor). Luckily, I didn't go over allotment.

Évaluation :

4

The location had a rural country feel to it. Very laidback but friendly. Overall nice experience.

Évaluation :

3

Have right information on where to pick up rental

Évaluation :

5

Great Job 👍

Évaluation :

5

Sales person was very helpful

Évaluation :

5

Very knowledgeable staff.

Évaluation :

5

very well maintained area and it's a store next it.

Évaluation :

1

They basically threw the keys at me and told me i was good to go. No paperwork, no checking ID. They never dispatched the truck so Uhaul didnt even know i had the truck until i tried to get the trailer the following day. Uhaul also thought i was late picking up a truck from a different location, even after they called me to tell me the truck i requested was not there. This move was a nightmare.

Évaluation :

4

Box interior not swept indicating it was not inspected upon prior return. Doors squeaked and probably need to be oiled/greased.

Évaluation :

5

Would have been nice to have had a face-to-face turn-in to check everything, but good nonetheless. The woman at the cash register who took my key was very friendly, but she was not the one who could do the turn in. Good location, though!

Évaluation :

4

I returned the vehicle at 9/16 of a tank of fuel same as I checked it out. I got billed $12 for fuel because they said I was at half tank. Unsatisfactory.

Évaluation :

2

I would recommend this place but I gave them below average on question one because they could not provide a receipt for the trailer when I turned it in, therefore I had no proof I returned it, so I had to have the young lady hand write a receipt on my paperwork.I did receive an official receipt today by email. 3/15/2022.

Évaluation :

5

Good as is. No problem on either end.

Évaluation :

2

Make sure you have trucks that work.

Évaluation :

4

Stop advertising $29 a day - Too expensive I will never use this service again. I paid for a dolly and there was no dolly available.

Évaluation :

5

More equally distribution of equipment. I have 5 locations in town, two, within 3 mi or less, but had to drive I. Excess of 20 mi to get what I needed, only to find not one but two on the lot! Customer service was respectful and cut the mi rate, but I feel I would have been better served to just take the mi off as most of the mileage incurred was picking up and returning the vehicle. I had trouble with the app to turn in the truck, my phone showed that I was at the location, but the app said I wasn't... so if it were not normal business hours, I would have been charged more.. not happy about that. Other wise a decent experience.

Évaluation :

3

The customer service was excellent. The equipment appeared to be clean and maintained however the alignment on the front end was bad. That caused a more difficult drive. The cab had some trash under the seats that was not noticeable when the unit was rented. Overall the service was good.

Évaluation :

5

Nothing. Good job.

Évaluation :

3

Truck was OK. A grocery store does not make it an ideal place for pick-up of a Uhaul truck or equipment.

Évaluation :

1

There was limited workers there available to help. The woman behind the desk was not initially aware that I had purchased an auto transport, furniture dolly, and utility dolly despite it being on the receipt. She did not know how to do a return since they did not have a furniture dolly available. She had some other worker help connect the trailer whom admitted they have ever connected a trailer or had knowledge of how to do it. He initially did not twist the safety chains enough and would have dragged the entire drive if I didn't notice. He also did not connect the underside chain to the car. Neither of us knew that you could disconnect the trailer wheel cover to make it easier to exit the car. I had to enter through the rear doors which still caused damage.

Évaluation :

2

owner would not correct incorrect gas and mileage printout

Évaluation :

4

Clean the uhaul cab and the windshield for the next user. Overall the truck drove nice and everything loaded easily on with the help of the ramp.

Évaluation :

4

Did not interact with anyone. However, it was very convenient to drop off 24/7.

Évaluation :

1

Problems after problems

Évaluation :

3

Did have an issue a couple problems, both on pickup and return. There was nobody at the facility to help connect the 12ft trailer to my hitch. It was super heavy and only a woman working at the store both times. Once before I had rented the same trailer and a young man was there and helped get it attached. Very difficult to do it yourself and really should be done by the facility to prevent injuries to the patron.

Évaluation :

5

Nothing at the moment. Everything is fine so far.

Évaluation :

4

Too much processing to be done by customer when dropping off truck. It was raining and I had to be out in the elements while taking pictures.

Évaluation :

3

Why do you have to register all of your information on the website then go to the store and have to do it again. Then it attempted to charge my credit card twice.

Évaluation :

5

No comment. THe Location served my needs.

Évaluation :

2

Employees need to start entering in the data base when a uhaul product is returned or Uhaul needs to get there database upgraded. I got charged for 24 days because an employee did not enter the trailer into the database. $525,6 for 24 days I didn't even have the trailer. Also was never offered a drop off receipt, was told I didn't even need to come in and that I could have just dropped it off. Definitely not satisfied with my first experience with Uhaul. The owner of this location was very respectful, understanding, and helpful to try and resolve this problem.

Évaluation :

5

Let customer know the time the specific uhaul location closes. The location I dropped off closed at 8 pm whereas the uhaul place inside closed at 5 pm. I didn't want to checkout using the app, but I had to.

Évaluation :

3

It's small and the guy was nice.

Évaluation :

5

Very kind people, helped in hooking trailer up and also checked lights and explained paperwork !! Easy drop off!! Would definitely rent from them again.

Évaluation :

1

I dropped the equipment off at the designated location on Friday, 29 May 2020 at 1100. When I went in to notify the personnel that I was leaving the equipment, I was told to just park it where there was an opening. I asked for a return receipt and was told the employee who handles it wasn't there and he would take care of it later in the day. Again, I was not offered any assistance with parking or disconnecting the trailer. As I previously stated, I am fully capable of performing these tasks myself, it is professional to offer these services with rental. After equipment drop off, I never received a phone call or email regarding return of the equipment. I called Uhaul on Monday, 01 June 2020 to verify the equipment had been officially returned in the system. I was told the trailer was never returned. I luckily had enough forethought to take pictures on my smart phone to prove I had dropped the trailer off at the designated location. Uhaul asked for the pictures and I finally received a return receipt three hours later. The return receipt was dated for Sunday, 31 May 2020. While it is minor that the equipment is being shown as kept for two days longer than necessary, it is another factor added to the entire unpleasant experience. My new employer paid to move me approximately 1200 miles across seven states. There were many companies and people involved in the move. The Uhaul rental should have been the simplest and least invasive part of the entire move. Unfortunately, it was the most complicated and frustrating part of the entire experience. I have my own trailer at my current location. Due to this unpleasant experience, I will either use my own equipment or find a different rental company for my moving and equipment needs.

Évaluation :

5

Well, it is nice to reserve on line. Very convenient. Staff was very effecient and friendly. Great experience overall.

Évaluation :

5

owner was nice. i was not able to get back exactly on time i was a little late and he had no problems with that. super nice people

Évaluation :

5

Aucun

Évaluation :

3

Had to wait almost 30 minutes for someone to get there to pick up the dolly then it took over an hour to get information in the computer. Connections to the lights were dirty chains were too long had to twist them so they wouldn't drag the ground

Évaluation :

5

The transaction was quick and everything went smoothly. I would definitely use U-Haul again.

Évaluation :

5

Nothing everything was perfect Thanks

Évaluation :

5

Everything went fine in turning in the truck. Everyone was professional, kind, and courteous. Thanks for your service. Jill Manning

Évaluation :

4

The process of getting the trailer after we reserved it first, then went to pick it up took a little long to do so.

Évaluation :

5

We had a great experience. Picked up the Truck and Auto Transport . The truck was new with less than 4000 miles on it and the transport was in excellent condition. Everything worked as advertised and it made for a very safe enjoyable move. Mohammad was great to work with and made sure I new how everything was to be hooked up and understood their workings. Nice experience.

Évaluation :

3

The young man who helped us with the transaction was exceptionally pleasent and helpful. Made the experience a good one.

Évaluation :

5

Location agent was amazingly helpful and courteous. UHauls technology is horrible. The reservation app is clunky. The inventory of items is inaccurate. Drive 75 minutes to rent a car hauler that was not at location as specified.