Évaluations des clients Parcel N More

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Parcel N More

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Erin Q. le

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This was my second time renting from this location and again it was a great experience. Sean was very experienced quick and efficient. He smiled and said hello when I walked in. He is excellent. A+

roger C. le

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Fix your app, tried to check in for over one hour and then it crashed on payment and never released the car to me. Will not be using the app to check in again. Only to check out.

Erika A. le

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Not my requested location, and you tried to move the pick up to Phoenexville without asking me for confirmation. I originally set up the reservation to pick up from Malvern/Frazer, which had many trucks in the lot.

Erin Q. le

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It was a great experience. Sean was amazing. He had the uhaul ready. The paperwork was done quickly. Dropping off the uhaul was equally excellent. Sean was really great. Probably the best uhaul experience I have had.

Marjorie H. le

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The clerk said he could not add another driver but that I could call the 1 800 number to do so. I rented the truck and then called that number, but the person I reached on the phone said he couldn't add a driver after the truck was dispatched. The clerk needs better training, or the policy needs to be changed. Also, I had reserved 12 moving blankets, but this location had only 5, one of which had metal snaps that were likely to scratch the furniture. He still charged me for 12 blankets.

Megan S. le

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The truck dolly that I reserved at another location was not available. I had to come pick one up myself. The credit provided was a huge help. Thank you.

Dina C. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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The app doesn’t work well

James F. le

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Le client n'a pas laissé de commentaire.

PAUL P. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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Le client n'a pas laissé de commentaire.

JoAnna B. le

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Le client n'a pas laissé de commentaire.

ANDREW P. le

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What was discussed while I contracted for the van on the phone and what actually happened when I picked up the van was an arduous series of bad customer experience...the fact that I was 5, repeat 5 minutes early caused 30 minutes of confusion.

jennifer W. le

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need a key drop

anne M. le

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The on line system for scheduling a rental is horrible. I requested a truck from a location close to my house and was scheduled at a place twice as far, and even farther due to the fact that there were tunnels that the truck could not pass. I also asked to have the truck at 8 AM and the new place did not even open until 10 AM and closed early I spoke with people from U Haul scheduling and customer service (4 phone calls in total) and was not happy with the outcome. Because this all occurred 1 day prior to the move, I could not change to another company. I believe that this was done to increased my rental fees to 2 days. This is a scam. While the people at the point of rental were awesome, I will not be using U Haul to move my children anymore. Anne McCarter, Unionville, PA

Tracy D. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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Had trouble getting web site to return van. Had to download App to do. Took half an hour to return the van = too long. Also the van was "big enough for a Queen size mattress SUPPOSEDLY. the mattress fit but only an angle ( It couldn't be stood up nor laid across the van). This made loading other things a real a pain in the butt. Would have paid more for a bigger vehicle if this was known up front!

E Martin B. le

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When I returned the truck, I forgot to mention that the truck air-conditioner does not seem to be working. I drove mainly in the evening, so rolling down the window was fine for me. Also, just a note - I talked to some agents on the phone because of difficulties arranging my rental, and they were extremely friendly and helpful as well. Everyone - on phone, and in person on both ends - was extremely helpful. Many thanks. The rental was a great value.

Gregory G. le

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I wish they would have had the equipment I requested. When booking online, there was a message that I would receive an email from regional regarding getting the equipment I wanted and to make other arrangements. Instead, I received an email saying I was given a cargo van instead of the pickup truck. Very disappointing.

John B. le

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Le client n'a pas laissé de commentaire.

Theresa R. le

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Le client n'a pas laissé de commentaire.

Joe K. le

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Le client n'a pas laissé de commentaire.

Luis Felipe L. le

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Nothing wrong with the location itself. However, picking up the van with my mobile phone was a nightmare. I wait for the confirmation for 1 hour. Besides that the mileage in the contract was wrong because someone took the car to change the oil and the responsible person did not update the mileage so When I picked up the van was 6004 and I returned with 6014 after 30 minutes. They wanted to charge me 75 miles instead of 10 miles. It was another nightmare. I would need to drive at an average of 150 miles per hour to use 75 miles in 30 minutes. Because of these situations, I was late to check out the hotel and I needed to pay an extra fee. Summarizing, Very disorganized and complicated. Thanks, Felipe

Daniel H. le

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Le client n'a pas laissé de commentaire.

Laura D. le

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Van was clean, comfortable & easy to load/unload. However, feel advertising the rental for $20 is VERY misleading when you charge .79 cents per mile plus gas. The $20 van rental cost $70 plus gas when all was said & done.

Joseph H. le

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Expensive. Besides that no complaints everything was fine.

Jennifer F. le

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Le client n'a pas laissé de commentaire.

William B. le

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The representative was disorganized and it took way to long to return the truck. From my perspective, the pickup and drop off locations only matter with regard to vehicle availability and distance. Beyond that, te rest is a distant second.

Vincent D. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Key pickup was already unlocked when I arrived.

Chad M. le

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Le client n'a pas laissé de commentaire.