Le client n'a pas laissé de commentaire.Krista K.
Customer Reviews for Parcel N More
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Douglas D.
Le client n'a pas laissé de commentaire.TRACY M.
Le client n'a pas laissé de commentaire.Julia S.
Le client n'a pas laissé de commentaire.KRISTEN S.
Le client n'a pas laissé de commentaire.RICHARD H.
The â€œ24/7â€ mobile pickup process took over 30 minutes, which was disappointing. The U-Haul website crashed, requiring me to call and wait on hold for nearly 20 mins to complete the process over the phone. The drop off went more smoothly. In the future I will probably stick to picking up during business hours only.John L.
The process of accessing the van without an on-site human was VERY time consuming and somewhat confusing. You do state that the check-in process is best completed before showing up to pick up the van but I didn't imagine that it would take as long as it did and require two or more phone calls.Robert L.
24/7 pickup was awesome.Laura F.
Le client n'a pas laissé de commentaire.ASHLEY P.
Van and service at the location were excellent. Website was a big disappointment. It was almost unusable.JAMES K.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Glenn P.
Pay attention to the customer and be attentive to their needsLeerosa B.
Le client n'a pas laissé de commentaire.Prasan N.
No problem vehicle or location, but the U-Haul app would not allow the return of the vehicle. Wasted close to AN HOUR on this.Marika Z.
Le client n'a pas laissé de commentaire.Lou F.
Nice truck. The rental is very well and I wouldn't use you all againjames L.
Le client n'a pas laissé de commentaire.Hadeer K.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Chris D.
If you are going to charge a fee for mileage then you should not be requiring the equipment to be returned with the amount of gas it had when rented. One or the other, but not both!William H.
It was so easy and convenient to rent a van from Parcel N More! The store and van were both very clean. Sean was helpful and courteous and made the process quick and pleasant. I would not hesitate to use Parcel N More for any of their services!Rosalynn A.
Very friendly and easy experience. Would recommend and would use again.colleen B.
Le client n'a pas laissé de commentaire.Jeff S.
Le client n'a pas laissé de commentaire.Arch R.
Le client n'a pas laissé de commentaire.Patricia H.
Le client n'a pas laissé de commentaire.Siddharth S.
Vehicle was in good condition. Radio did not seem to work. I could not find an outlet for charging my phone--electrical port did not work and no USB port visible. Location could use more lighting for returning after dark.Mary Jane R.
In general, it is very difficult to contact your company. The wait times are ridiculous and the information you get varies. I made several different reservations based on changing dates and did not reserve a confirmation 3 out of 4 times. It was just a good thing I called to ask a question. That's when I learned my reservation didn't exist!Joanne F.
Nearly a perfect experience! The gentleman at Parcels and More (Sean?) was extremely professional and helpful.Wendy B.
They never answered the phone. Ever. Called multiple times a day, of several different days a week. Had to call a local actually U-haul location for assistance with my reservation. So frustrating. And the operation hours are very short.Ryane D.
The assistant was excellent & efficient & got me out the door quickly. The office, location, & van was safe, clean, well maintained.Caroline F.
Le client n'a pas laissé de commentaire.Indra A.
Le client n'a pas laissé de commentaire.Tiffany Z.
Store was great. I dropped off after hours and the night drop off was a little difficult until I figured out how to use the mobile app properly. Should go well next time.Carl S.
I recommended to a neighbor already. It is convenient, despite being a small hub with 2 vans available. Parcels and More are very helpful.JOHN S.
Le client n'a pas laissé de commentaire.Karen R.
Le client n'a pas laissé de commentaire.Gregory L.
I was very satisfied Van was quiet and drove smoothly Would recommendRebecca B.
Le client n'a pas laissé de commentaire.Mark M.
The people at Parcel and More have no idea what they are doing. The gentleman Dan from UHAUL was great and helped me greatly on the phone. Thank god for him!!! The kid at Parcel and more is RUDE and unprofessional . I will not rent from them again! I will just go down to FRAZER office and rent from them, even thought its farther to drive its worth the nicer people and competent!!Jennifer O.
Le client n'a pas laissé de commentaire.GUY T.
Guy told me to take the uhaul around back behind the building and that I can handle everything back there. Then learn that it was all self serve. I hated using the app and having to take so many pictures of where the vehicle was, condition, etc. I spent 100 bucks to use a truck for a few hours. I'd expect a bit better of customer service then the â€œfigure it out yourself' model.Andrew W.
100 % perfect execution!Bert S.
This was my second time renting from this location and again it was a great experience. Sean was very experienced quick and efficient. He smiled and said hello when I walked in. He is excellent. A+Erin Q.
Fix your app, tried to check in for over one hour and then it crashed on payment and never released the car to me. Will not be using the app to check in again. Only to check out.roger C.
Not my requested location, and you tried to move the pick up to Phoenexville without asking me for confirmation. I originally set up the reservation to pick up from Malvern/Frazer, which had many trucks in the lot.Erika A.
It was a great experience. Sean was amazing. He had the uhaul ready. The paperwork was done quickly. Dropping off the uhaul was equally excellent. Sean was really great. Probably the best uhaul experience I have had.Erin Q.
The clerk said he could not add another driver but that I could call the 1 800 number to do so. I rented the truck and then called that number, but the person I reached on the phone said he couldn't add a driver after the truck was dispatched. The clerk needs better training, or the policy needs to be changed. Also, I had reserved 12 moving blankets, but this location had only 5, one of which had metal snaps that were likely to scratch the furniture. He still charged me for 12 blankets.Marjorie H.
The truck dolly that I reserved at another location was not available. I had to come pick one up myself. The credit provided was a huge help. Merci.Megan S.
Le client n'a pas laissé de commentaire.Dina C.
The app doesn't work wellRobert S.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.PAUL P.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.JoAnna B.
What was discussed while I contracted for the van on the phone and what actually happened when I picked up the van was an arduous series of bad customer experience...the fact that I was 5, repeat 5 minutes early caused 30 minutes of confusion.ANDREW P.
need a key dropjennifer W.
The on line system for scheduling a rental is horrible. I requested a truck from a location close to my house and was scheduled at a place twice as far, and even farther due to the fact that there were tunnels that the truck could not pass. I also asked to have the truck at 8 AM and the new place did not even open until 10 AM and closed early I spoke with people from U Haul scheduling and customer service (4 phone calls in total) and was not happy with the outcome. Because this all occurred 1 day prior to the move, I could not change to another company. I believe that this was done to increased my rental fees to 2 days. This is a scam. While the people at the point of rental were awesome, I will not be using U Haul to move my children anymore. Anne McCarter, Unionville, PAanne M.
Le client n'a pas laissé de commentaire.Tracy D.
Had trouble getting web site to return van. Had to download App to do. Took half an hour to return the van = too long. Also the van was "big enough for a Queen size mattress SUPPOSEDLY. the mattress fit but only an angle ( It couldn't be stood up nor laid across the van). This made loading other things a real a pain in the butt. Would have paid more for a bigger vehicle if this was known up front!Michael N.
When I returned the truck, I forgot to mention that the truck air-conditioner does not seem to be working. I drove mainly in the evening, so rolling down the window was fine for me. Also, just a note - I talked to some agents on the phone because of difficulties arranging my rental, and they were extremely friendly and helpful as well. Everyone - on phone, and in person on both ends - was extremely helpful. Many thanks. The rental was a great value.E Martin B.
I wish they would have had the equipment I requested. When booking online, there was a message that I would receive an email from regional regarding getting the equipment I wanted and to make other arrangements. Instead, I received an email saying I was given a cargo van instead of the pickup truck. Very disappointing.Gregory G.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Theresa R.
Le client n'a pas laissé de commentaire.Joe K.
Nothing wrong with the location itself. However, picking up the van with my mobile phone was a nightmare. I wait for the confirmation for 1 hour. Besides that the mileage in the contract was wrong because someone took the car to change the oil and the responsible person did not update the mileage so When I picked up the van was 6004 and I returned with 6014 after 30 minutes. They wanted to charge me 75 miles instead of 10 miles. It was another nightmare. I would need to drive at an average of 150 miles per hour to use 75 miles in 30 minutes. Because of these situations, I was late to check out the hotel and I needed to pay an extra fee. Summarizing, Very disorganized and complicated. Thanks, FelipeLuis Felipe L.
Le client n'a pas laissé de commentaire.Daniel H.
Van was clean, comfortable & easy to load/unload. However, feel advertising the rental for 20 $is VERY misleading when you charge 0,79 cents per mile plus gas. The 20 $van rental cost 70 $plus gas when all was said & done.Laura D.
Expensive. Besides that no complaints everything was fine.Joseph H.
Le client n'a pas laissé de commentaire.Jennifer F.
The representative was disorganized and it took way to long to return the truck. From my perspective, the pickup and drop off locations only matter with regard to vehicle availability and distance. Beyond that, te rest is a distant second.William B.
Le client n'a pas laissé de commentaire.Vincent D.
Key pickup was already unlocked when I arrived.Michael F.
Le client n'a pas laissé de commentaire.Chad M.
Customer service was terrible and did not have the van ready for me at my reserved time. Without asking, customer service rep relocated my reservation 20 minutes away without discussing my travel options. After finally getting the van, cargo area was not clean when we picked it upDaniel C.
Le client n'a pas laissé de commentaire.Deborah M.
Le client n'a pas laissé de commentaire.Madalena S.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Susanna F.
Le client n'a pas laissé de commentaire.Edmund B.
Le client n'a pas laissé de commentaire.John S.
Quick service and very detail oriented. Friendly, helpful staff. Je les recommande fortement.Matthew D.
Le client n'a pas laissé de commentaire.Leighann D.
Failed to confirm and give me the exact UHaul drop off location in NJ. Thus I ended up going to two different drop off locations to drop the truck off and recoup my 100,00 $ deposit !JAMES P.
Le client n'a pas laissé de commentaire.Ruth M.