Customer Reviews for Park Place Storage
(U-Haul Neighborhood Dealer)

1 381 évaluations

2101 Bebee Rd   Kyle, TX 78640

(512) 295-1419

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(512) 295-1419

2101 Bebee Rd
Kyle, TX 78640

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle G 
Évaluation :
1

System was down when I arrived. I was told there's nothing they could do and I would have to wait or come back to get a truck. I had movers arriving at a certain time. This caused me to be late and had to pay the movers an extra 150 for an additional hour.

Charlie M 
Évaluation :
5

Great people, great customer service..

Stephen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A 
Évaluation :
4

We rented a 20' truck and it leaked. My furniture got very wet. I told the drop off place and they suggested I start a claim with repwest. They denied the claim stating the trucks are not water proof only water resistant. Ridiculous!!. People on both ends were great. Product was terrible and U-Haul did not back up their faulty product. this has nothing to do with the rental pick up or drop We rented a 20' truck and it leaked. My furniture got very wet. I told the drop off place and they suggested I start a claim with repwest. They denied the claim stating the trucks are not water proof only water resistant. Ridiculous!!. People on both ends were great. Product was terrible and U-Haul did not back up their faulty produc. This does not have anything to do with the pick up or drop off locations but U-Haul as a company who will not take responsibility when their products fail.

Joseph F 
Évaluation :
5

Good!

ENRIQUE L 
Évaluation :
4

Yes I recommended easy process

SONIA E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A 
Évaluation :
5

Nothing exceptional service

JORGE V 
Évaluation :
5

Love the friendly, prompt service! Laura (Lauren?) was so helpful and kind! I will definitely return to this location the next time we have the need!

JENNA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April R 
Évaluation :
5

Everything was great. Will be back soon

LARRY H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICARDO G 
Évaluation :
5

Very friendly staff they let me rent the truck a few hours ahead of my scheduled pick up. Merci

JAIME A 
Évaluation :
5

This storage place has always been a good place to pick up any uhaul products. They have shown great costumer service and have always kept me satisfied. That yall park place storage

JACOB C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA H 
Évaluation :
5

The ladies in customer service was very helpful.. Thank uou.

NATHAN M 
Évaluation :
1

When asked about my drop off location price being different in person then online, the front desk lady did not help and didn’t know anything.

JASMINE R 
Évaluation :
5

Location awesome and the staff if amazing, professional and friendly. Office is very clean and service is quickly.

LAWANA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P 
Évaluation :
3

Give me a credit for first truck I rented

Mary A 
Évaluation :
1

Changed my location of pick up with no notification to me that it was changed. Person at this location rude and very poor customer service. This was such a poor experience with uhaul that I may not use them again in the future

LISA O 
Évaluation :
3

Do not charge an after hours fee,when the truck was not returned after hours. I rented the truck for 6 hours to be safe, returned 2 1/2 hours later, on a Saturday. Office closed at 1pm, it was 2:30 when truck was returned. Got charged extra as a after hours fee.

DEBBRA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher l 
Évaluation :
5

Very happy with this facility.

MICHAEL W  |  Expérience générale 
Évaluation :
3

It’s a dirt lot…

JARED V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G 
Évaluation :
5

The process was very smooth and the customer service was great as well

Joshua J  |  Réservation 
Évaluation :
5

Laura is fantastic to work with! She handles things right and fixes problems fast. Just wish there was a way to make sure hand-trucks that are reserved in advance are there when truck is picked up. Should be a better process for that - had to go buy one.

MARK D 
Évaluation :
1

I left my comments on google

ANTHONY T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY S 
Évaluation :
1

Get better training for your employees. Parts of the reservation was not honored. The customer experience was extremely despondent and unhelpful. No desire to service the customer and excessive attitude when asked questions about the vehicle. I will NEVER use U-Haul again for any future moves

Cordell A 
Évaluation :
1

I check in my truck on time. My husband was just getting out of the truck without saying anything to either one of us just took the keys and got in the uhal. I went inside freaking out because I didn't know what was happening. The lady inside didn't know what to think either. Then she has able to tell to me that the lady worked there and it was ok. I asked of either was good and this was at 10:50 am. I got an email later stating that I had turned the truck in late when I was on time. The lady at the other place stated that I should be there at 11:00 am and by what she said I was there 10 mins early. I am usually an early person one anyone. When I call uhal they said that it didn't get turned in until 11:34. I know that is not the truth. Not happy with how anything was ran first time using uhal and I will not ever use them again that is for sure!!!

Kari G 
Évaluation :
5

Staff is very knowledgeable and professional. Suggest the business offers a senior or military discount.

LAWANA H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YULIIA E 
Évaluation :
1

Le client n'a pas laissé de commentaire.

sheila j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M 
Évaluation :
1

This location only had 1 employee working when I arrived….I had to do all the work regarding the initial pickup & hook up, only to learn that the trailer had a flat tire….Then I was told to put the trailer back by myself & switch to a different unit (That’s right - all by myself)…The young lady wasn’t nice nor was she helpful in any way

Bradford F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilynn S 
Évaluation :
1

They were not friendly at all and there was no signage to tell you where to drop the equipment upon return

JOHNATHAN J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE N 
Évaluation :
1

There were two women sitting inside the location. Did not offer help or assistance. Literally pointed us to the direction to drop off the equipment after we went back inside to ask where they wanted it. Never even left their chairs.

Joshua P 
Évaluation :
5

Good girl and very helpful. The guys in there were lazy and didn't want to help.

Steve D 
Évaluation :
3

I really can't answer most of these questions. They were closed when we dropped off. I can say that your app needs some work. The information to unhitch the trailer was great. However, I had a terrible time getting the pictures to save. I had to take at each picture 6-10 times before it would let me move to the next one. Not really the fault of this location,but don't know where else to share this info.

DOROTHY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F 
Évaluation :
4

Nobody was there. The outside wss nice

VERONICA M 
Évaluation :
4

back door was open and the floor was full of dirt and leaves.

Sandra D 
Évaluation :
5

cheaper rates to drop off at a different location

DARLA V 
Évaluation :
5

Convenient and friendly

Michael H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGELIO H 
Évaluation :
5

Rien

Jeffrey S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garret W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERALD B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W 
Évaluation :
5

Friendly, helpful staff. Thorough with instructions and helpful tips. Easy access to enter. Large space to back out from. Gas station on site. Very clean lobby and vehicle.

Jennifer F 
Évaluation :
5

Laura has excellent customer service and was incredibly helpful in a very stressful situation. Je les recommande fortement. 

Misti M 
Évaluation :
1

Nobody was at the location to accept pick up. So I left the keys in the Drop box. They charged Me 20$ for "after hours" drop off. I dropped off at 2pm. Literally rented the truck for 3 hours.

JOSEPH R 
Évaluation :
4

No issues. Very nice people and nice indoor storage.

Bryan H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C 
Évaluation :
4

Reception counter is not easy found when entering the front door. Displays are too crowded around the receptionist .

David V 
Évaluation :
5

It was excellent.. no complaints.

Robin S 
Évaluation :
5

Great people great experience!

Edward C 
Évaluation :
5

The two women working went above and beyond to make sure we got our rental. The uhaul system was down and then the internet was down, but they found a way to get it all done!

Laurie L 
Évaluation :
4

Location was NOT the location agreed to upon equipment rental. Fortunately, this site worked out. Owner remained onsite, even though we arrived shortly after posted closing hours, to ensure we parked equipment in the correct location.

THOMAS T 
Évaluation :
3

Easier way to turn in the keys. Low bars for cellphone, even on major carrier network. Had to wait forever for pages to load. Also a quick rundown of the door latches and ramp would have been helpful. We had trouble getting the ramp to latch back after use.

Kysia M 
Évaluation :
5

I went to drop off the trailer on July 4th expecting no one to be there, but they were! Helped direct me to the appropriate lot to park and leave the trailer. And the cutest young lady with Awesome Spiderman sox came and got my number so she could process my return! Thank You U Haul! Great experience!!

Sarah B 
Évaluation :
5

The lady in Kyle, TX at the U-Haul was extremely helpful. She went out of her way to assist me in a transport. I want to give a big thank you to her for all she did. Thank you!! Also the lady assisting me (U-Haul) in the locating a transport 50 miles diameter from Austin, TX was awesome also. Thank you all.

RYAN O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
1

The check-in service on the app was HORRIBLE. Tried multiple times. The location closed at 1pm so no personnel was available. Also, we rented some equipment & the only way to secure was to put the equipment (including appliance dolly & 2 furniture dollies) in the cab of the vehicle. The appliance dolly was VERY heavy & we should NOT have been directed to this location to return when there is equipment involved to return.

Guy P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAY M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George P 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kasey J 
Évaluation :
5

Nothing. I received the best service I have in years from U-Haul. Absolutely wonderful and they are prompt as well. Out within 2 minutes

Jonathan C 
Évaluation :
2

They charge me more money ( +miles and 1day)

Cristal R 
Évaluation :
1

I was charged $72,48 over and above the $108,73 I already paid for my trailer rental. The employee I spoke with sounded bored when I called & said I'd have to contact her "higher ups" & gave me the 800 corporate number. I will be calling & I want my money reimbursed posthaste.

Tracy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L 
Évaluation :
2

Better costumer service. It felt very hostile

Gabbi D 
Évaluation :
3

Tráiler did great was dirty but on the outside very muddy but inside was good. Not sure what the lady's name was that was working there but she came off pretty rude so hopefully that can improve

Lazaro F 
Évaluation :
5

Ok

Agustin B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CAROLYN M 
Évaluation :
5

The storage facility was always clean. The staff was friendly and they have some of the best rates!!

ASHLEY S  |  Expérience générale 
Évaluation :
3

They should explain better the drop off instructions and how to drop off after hours when there is not anyone in the office to prevent excess charges. I was not told how to go about this and failed to understand I would be charged 20 for dropping off and did not know I should've "checked it in " using the app. Would I have known, I t would've prevented excess charges.

Shannon C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh L 
Évaluation :
5

The service was fast and courteous, and the vehicle was well maintained.

RICHARD A 
Évaluation :
5

The employee was very well informed and friendly. I would definitely rent from this location again. Merci

Jerry V 
Évaluation :
5

Excellent service à la clientèle

Bruce W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene S 
Évaluation :
4

The AC in the truck did not work, was quoted one thing online and was charged a hold I wasn’t prepared for, the staff was amazing and had great customer service

Craig H 
Évaluation :
5

Friendly Staff and great customer service. Merci.

BEATRICE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kameron m 
Évaluation :
5

Staff was very pleasant & helpful..

JOSE R 
Évaluation :
5

Get more associates like this in all your other locations. Super customer services

FRED F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A 
Évaluation :
5

Excellent service à la clientèle. Easy and felt taken care of.

michael s 
Évaluation :
2

The women at check-in need a lesson in friendly interactions. They couldn't have been bothered to care less. They didn't bother to notify me that there were no dollies until I asked about it. No one would help me shut the vehicle's rear door shut (I'm not tall and it was raining and muddy). I was basically told to do it myself. The windshield wiper was broken and it was raining so I had to pull over. This was just not a great experience.

Juan G 
Évaluation :
2

Couldn't make an opinion because I never saw a person. Dropped of trailer and took pictures. Called back number and gave them name and they said that's all I hand to do.

LOUIS L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addison C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EPIFANIO A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALCIDES S  |  Expérience générale 
Évaluation :
5

They were pleasant to talk to and helpful. When I called and said that I will have the storage unit cleared out and cleaned, cause my brother died, they understood and told how sorry she was to hear the news and that she will miss talking to him every month when he called to make the payment.

SHARON J  |  Expérience générale 
Évaluation :
4

Always had a positive experience here!

BRIAN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

armijo c  |  Expérience générale 
Évaluation :
4

Staff went above and beyond to assist me feel comfortable leaving my camper parked there. One time, because I am a novice and backed my little camper in crooked, they straightened it up without mentioning it to me. I appreciated all their help. Another time they assisted me by making sure my camper hitch was properly done so I would have no trouble going down the road. And this was the woman behind the counter! Good people! I am a 65 year old woman so perhaps they wanted to make sure everything was okay for me. They offered me an easier space to park in on the end of the row when it became available.

CAROLYN H  |  Expérience générale 
Évaluation :
5

I would like to tell thanks park place storage for the help and the service that they gave me, I been very satisfied and happy with my storages, 1 000 % recommended.

GUILLERMO H  |  Expérience générale 
Évaluation :
5

Do not put your stuff here unless you want it to be deficated on by rats the size of Texas. My stuff was in this building for less than a month and hundreds of dollars worth of items were ruined by a massive rat that got in. Worst customer service ever. Not easy to pay bill. They don't send out an invoice, and they have no emergency line for issues after normal business hours. We were trapped in the storage fence for over an hour and no one would pick up the phone. I finally got ahold of the owner by asking the lady behind the counter at the gas station and was told "you have to wait till Monday" I tried to talk to the man personally on the phone but he refused to listen to me. I drove 8 hours to clean out the unit on a Saturday and they had absolutely no one to contact when they are closed. I'm a single mom going through a divorce and this storage unit really inconvenienced me and cost me more than it should have.

Jordan H  |  Expérience générale 
Évaluation :
5

Merlin and everyone were so hrlepful. It was a pleasure to have had our RV stored here and I personally recommend the facility to everyone. Thanks for everything.

DAVID N  |  Expérience générale 
Évaluation :
5

I was not informed of a rat infestation in the building and my belongs were ruined. Would not recommend

Matthew D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIA C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H  |  Expérience générale 
Évaluation :
5

I stored my RV here for over a year and a half. The only issue I had was a rat infestation that ruined two of my walls. Other than this , which my RV was parked in the very back, I had no issues at all with the location, easy access and hours of operation. Whenever I do need to restore my RV I'm definitely checking with Park Place first.

REBECCA P  |  Expérience générale 
Évaluation :
5

We moved due to the fact that every time we to pick up our RV we had an ant infestation. I put down ant grandules around the landing gear and tires but with weather and wind didn't last and we ended up getting more ants. This past weekend when we got to our camping spot we doing thousands of ants. Several areas where they made nests. Etc. Our spot was next to a spot where a dog poop company had a dumpster so the ants had food and only needed a place to stay warm and out of the rain. Will not recommend this place to anyone.

DAVID W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

duane l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khailyn D  |  Expérience générale 
Évaluation :
5

Well located and convenient, this storage facility has made it easy for us to access our storage unit over the past few years. I like that it is secure and they keep an eye on things there, this has made me feel safe when accessing our storage unit when I was alone. The office staff has always been friendly and responsive. Would definitely recommend this storage facility if you are looking for storage.

LINDA H  |  Expérience générale 
Évaluation :
5

They Are The Best!

Robert P  |  Expérience générale 
Évaluation :
5

This was my first time renting a space. The staff was so helpful anytime I called or came by. They were always kind and made my experience with them absolutely lovely. The lot felt secure and I felt comfortable leaving my camper there.

MELISSA B  |  Expérience générale 
Évaluation :
5

Staff was excellent and would go back when needed. I was very satisfied with customer service.

DEBBIE E  |  Expérience générale 
Évaluation :
5

This is a great location to store your RV…it's near several RV dealerships for easy transport to service or maintenance. Thanks Park Place!

Amy H  |  Expérience générale 
Évaluation :
5

Very pleased in every way with Park Place Storage. The office personnel was especially helpful.

JAMES A  |  Expérience générale 
Évaluation :
5

Lots of rodents in the place , insurance was not encouraged or notified of pest in order to purchase one, my furniture was affected badly by these. I left because of this and they still charged my card for it. On top of that because they don't work on Sunday they broke my lock on Saturday when I told them I will go in the weekend, well I did go Sunday night and found they have locked me out of the facility. Very bad place.

Yuridia P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beatrice T  |  Expérience générale 
Évaluation :
5

This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!

PAUL M  |  Expérience générale 
Évaluation :
5

We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.

DAWN F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jauna G  |  Expérience générale 
Évaluation :
5

In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom Eyster

NELIDA E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET D  |  Expérience générale 
Évaluation :
5

Great place, great staff, will definitely return for any future storage needs.

Kristy W  |  Expérience générale 
Évaluation :
5

Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check in

Monica C  |  Réservation 
Évaluation :
5

Merlin is awesome, helpful and very accommodating. Merci!

DEMARCUS H  |  Réservation 
Évaluation :
1

The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..

joanne m  |  Réservation 
Évaluation :
5

Excellent!!!

Daniel S  |  Réservation 
Évaluation :
2

Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.

TODD T  |  Expérience générale 
Évaluation :
5

the people were very helpful and friendly. I'd rent storage from them again.

TERRY K  |  Expérience générale 
Évaluation :
5

Excellent service and great employees

MARGARITO C  |  Expérience générale 
Évaluation :
5

The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12th

NEWTON W  |  Expérience générale 
Évaluation :
5

Very helpful staff! Good facility!

DEBRA M  |  Expérience générale 
Évaluation :
5

I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highly

ROBERT S  |  Expérience générale 
Évaluation :
4

Everything went smoothly and Merlin was very efficient with getting us all set up.

April V  |  Réservation 
Évaluation :
5

The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.

MELISSA V  |  Expérience générale 
Évaluation :
5

The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.

Brandy O  |  Réservation 
Évaluation :
5

Staff was very professional and effecient

Privacy R  |  Premières impressions 
Évaluation :
5

Best prices in Kyle TX for RV Storage.

Privacy R  |  Premières impressions 
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