This location needs an entire business make over, looks like a junk yard, Cust Service severely lacking. The man running the location showed up 45 to 50 minutes later than was scheduled to pick up the uhaul truck, not even an apology.martha H.
Customer Reviews for Parkway Auto Body
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great customer service, thank youJoshua G.
Make customer parking obvious.NELLIE P.
Le client n'a pas laissé de commentaire.Patricia J.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Renee P.
Good serviceHector O.
Le client n'a pas laissé de commentaire.Anthony Q.
Was a hard location to maneuver the vehicle inChristopher C.
I will come back again. I like the friendly service here.SHAMSHER B.
Very nice and kind customer service. Raymond and Jina are so helpful and accommodating.LAN N.
It should be a requirement to disinfect the entire cab before allowing another family use the truck to prevent the spread of COVID-19.Frank J.
Friendly, courteous and efficient.RAYMOND T.
Very Satisfied with the friendly customer service. Raymond was so helpful and accommodating. Will definitely come back again. Merci.LORTOI C.
Very friendly and helpful. He even moved my seat up for me :)Stephanie O.
Very Friendly Customer Servicekeith R.
Service representative was very friendly and helpful.XAI V.
Le client n'a pas laissé de commentaire.STEVEN S.
The site was kind of part of a junk yard or car restoration, so it was kind of dirty and junking looking in the outside area.Curtis O.
Le client n'a pas laissé de commentaire.September R.
Fix the trucks before renting them out!Jim I.
Personnel didn't make an updated note of the gas gage. When we went to drop off the truck, we had to fill the tank up to the original mark on the contract which was incorrect or face getting charged overages. Overall, disappointed that it wasn't a smooth rentalLisa B.
Le client n'a pas laissé de commentaire.Jacqueline J.
Explain more the online processEduardo M.
Le client n'a pas laissé de commentaire.NIKOLAS G.
They charged me for dolly I didn't use and because I was late in a hurry I forgot my phone and 30 in cash in cup holder Wich they said I didn't so nope never again will I use there serviceserica P.
The rental agent was nice and professional, he explained all relevant aspects and answered all my questions thoroughly.Elowyn B.
Le client n'a pas laissé de commentaire.singh S.
Le client n'a pas laissé de commentaire.VIVANH A.
Le client n'a pas laissé de commentaire.Renee E.
Le client n'a pas laissé de commentaire.JOSE D.
Nothing everything good just back lock problemManinder S.
Le client n'a pas laissé de commentaire.Debra C.
Le client n'a pas laissé de commentaire.Barbara P.
Excellent service à la clientèle. Had to give us a bigger truck and charged us the same for what we rented it for. Gina was super nice!BARRY L.
Great customer service, excellent service. Nice equipment, totally met my expectations. Merci.Miguel G.
The customer service was excellent. I'm very satisfied with how smooth the renting went. If I ever need a uhual again, I'll make sure I go back them. I will definitely recommend to anyone. Thank you again nice lady and sir.Migdalia O.
Le client n'a pas laissé de commentaire.ben P.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Daniel G.
Thank you all for being so helpful and accommodating! I've always had pleasant experiences working with the Uhaul personnel, both in person and over the phone. Thank so much - it really means a lot to consistently feel valued and taken care of by a company. I also want to say a special thank you to all of those still working during the outbreak. THANK YOU, THANK YOU!Ericka H.
Le client n'a pas laissé de commentaire.Adrian O.
Night and day customer service!!!!!yasmenda M.
Awesome customer service!!They are super professional,accurate and they care about there customers!art C.
Le client n'a pas laissé de commentaire.HUGO S.
Great service and kind and thoughtful people.solomon R.
This place is a little scary, but the staff was very friendly and very helpful.Kimberly A.
Friendly service very helpfulAmanda W.
Great customer service !! Thank you!joi R.
My reservation was for 9am and I had pushed it to 11am after chatting with a representative online and she was helpful. I went in to pick up the truck and was told my reserved truck was not there and hadn't been returned yet. I asked how that would've worked if I kept the 9am pickup time and was told he wouldn't have had it then. He said he's have to call around to find one at a different location and I let him know I'd done that myself when I made reservation and was already no where near my moving location after trying 4 near me or at least kinda close. I wasn't paying the gas or mileage to go even further. He offered a bigger truck at smaller truck fee but that was not going to work for the same reason. He ended up offering to credit me a quarter tank of gas and I had to accept as I really had no choice. After dropping a car off before taking truck the truck I was supposed to get was back and the guy tried to make me switch it out. I would've had to wait for him to check it in and then redo my contract. The place was not somewhere I would leave my car even during the day. The website said I could get supplies there and there were maybe 5 things and no boxes. I always use your company but not again. Waste of money and loss of time due to the truck not being there. You should really consider ending the business agreement with this place as they don't represent you well one bit. The funny thing is he didn't ever ask for my name or reservation # but accused me of wrong time or location.Courtney G.
Le client n'a pas laissé de commentaire.Jodie R.
Nice and knowledgeable person very informative would go back if neededkelvin A.
Better service for after hoursPaulina V.
Very friendly and helpful. Answered all my questions.cheryl F.
Le client n'a pas laissé de commentaire.BRIANNA M.
Super niceKeyona C.
Awesome customer service, period!Lakeysha M.
Great customer service! My whole experience was great!!Asia H.
Everything was fine and raymond Gonzalez was easy going and made getting a rental that much easierDamien Michael G.
Le client n'a pas laissé de commentaire.Estevan H.
Le client n'a pas laissé de commentaire.Sylvia V.
Everyone there is so kind and are so helpful. This my 3rd time using your location. If I ever move again I'll be back 100 % sure. Thank you Guys your awesome!!gena V.
Le client n'a pas laissé de commentaire.Juan R.
No improvement needed. This Uhaul location was a Fantastic Experience in Customer Service. Raymond went out of his way to accommodate my hectic moving schedule! I highly recommend this location for any moving needs! Lots of patience and understanding here.smith M.
Excellent customer servicesAnish G.
Great customer service! I highly recommend this location simply because they are honest, flexible, and accommodating!Jimia W.
Not many U Haul vehicles on the lot. Personnel on site were very Helpful and welcoming.Gregory R.
Much better atmosphere. Highly recommendable this place was so wonderfully friendly ??Dawn K.
Office was a messâ€”but under construction?david M.
Le client n'a pas laissé de commentaire.stephanie L.
Le client n'a pas laissé de commentaire.belia N.
Le client n'a pas laissé de commentaire.Wendy L.
nothing that I can see we showed up without reservation and the gentlemen took care of us. in and our quickly.judy T.
They were not open like they said they would beMARK M.
Le client n'a pas laissé de commentaire.dhillon D.
Le client n'a pas laissé de commentaire.Marie G.
Le client n'a pas laissé de commentaire.Jared G.
Le client n'a pas laissé de commentaire.Becky H.
Outside: Located in a literal junk yard corner. Weeds waist high make it look abandoned. Multiple Stray cats wandering around outside and inside the office. They were filthy and sickly, but seemed friendly. Once inside, it doesnt get much better. Most uhaul displays were hanging at weird angles, dusty and empty. A computer sits atop an oil smudged, empty glass display case. The smell of rotting lunch wafts up from the can, directly below the counter; a surprisingly effective appetite suppressant. The only redeeming quality was the friendly lady who helped me, she was bubbly and full of smiles. Out at the truck, the box was needed to be swept, 'Jane' helped sweep it out as I walked the truck. Engine oil level was OK, but visually looked pretty dirty - I assumed that is all digitally documented and there were some life still left on it, so I did not mention it to them.Carla T.
Hello, to whom it may concern. I am writing this email because of a bad customer service, that I recently went through. My name is Esteban I reserved my U-Haul rental on 9/29/18. Which was a prior to my pick up of the rental? I received a notification that the location of my pick up was moved, to a different location than what I had originally chosen on the website. On 9/30/18 I went to the location which is at 11:00 am. And I waited for 2 hours just to be helped by a customer representative. I am so saddened by this experience. I lost time and had a bad experience on behalf of U-Haul. I will definitely never use U-Haul service, based on my prior experience.Esteban R.
Le client n'a pas laissé de commentaire.devon G.
It was very difficult to actually get a truck they keep changing their locations corporate got involved which made it even worse like three different places that we were going to pick up a truck from them corporate did not want us or them to pick up a vehicle for us so we can have it ready at one location corporate needs to stay out of itROSE R.
I was very happy with the service I received.Mary S.
The man who helped me was friendly and helpful. The area is pretty run down. I can live with the situation, but some would be put off.Richard K.
I was told by a CD Rep on the 800 line that I would not be charged for 2 days because the hassle I went through to get the truck in the first place, and still he charged me, noting that he saw the notes, but felt we had been done fair enough without that discount. I'm VERY upset and intend to make a big deal about the UNETHICAL business practices U Haul is associating themselves with.BRONWYN B.
Have used this location 3 or 4 times always excellent experience. ThanksKELLY B.
Service was great the owner was very considerate and well rounded will use this location again and recommend people to his shopDoroteo B.
Le client n'a pas laissé de commentaire.Niki A.
Le client n'a pas laissé de commentaire.Martha H.
Le client n'a pas laissé de commentaire.JENNIFER E.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Diane G.
I was early to pick-up a 10' truck, was greeted with a smile, Raymond checked me out and sent me on my way, HAPPY!Martha H.
Have the specified amount of gas in the vehicle. Have the furniture pads on hand that I ordered. Have the cab of the truck clean and ready to go.Cori N.
Everything was smooth and efficient. The owner was very friendly and helpful. I highly recommend this location.Robert B.
Excellent service à la clientèlemichael A.
Le client n'a pas laissé de commentaire.Michelle G.
Le client n'a pas laissé de commentaire.Mellisa X.
Le client n'a pas laissé de commentaire.SHARON E.