Nobody on staff had any idea how to handle check in. I was asked to leave and come back at a different time. Staff took the vehicle off site without completing any check in. I was told they would call me later if there were issues
RICHARD T.
Customer Reviews for Parsch Automotive
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The only bright spot was the woman who help me. There was not a good place to park truck. Place had alot Of Clutter Outside Building
Tom P.It was actually closed, but the phone drop off process was very easy!!
Steven B.Truck was not available when we went to pick it up, had to wait until the following day, then it was dirty, and we reserved 48 moving blankets, and they had none.
David C.Rentals should be in a better location, not a muddy, weedy field off site.
David D.Easy check in/out and very friendly
Dan R.My equipment was not available when my original reservation was scheduled. I reserved a 20 ft truck however when I picked up the.reuck the following day it was a 16 ft. Truck. I had to pick up and drop off the truck at a remote location. The employees were friendly and courteous. However the other issues would probably prevent me from renting again.
Lorenzo B.When I had to rent it I had to go about a mile down the road to pick it up. and when I got it the truck the millage DID NOT match the paperwork AS WELL AS THE GAS. I was taken this was the WORSE experence I have had with UHAUL. PLUS I wanted a 15 foot truck yes you gave me a 26 at a 15 foot price BUT you knew the millage on that truck SUCKED compared to a 15 foot truck. so you played me as a fool as well this was my thrid time I rented a truck it 4 months.
Robert H.Excellente expérience
Steven B.I was suppose to get 20 miles free for having to go to a different place for pickup but they said they had no record of that so I was not happy about that
Pamela W.Nothing I am happy
Daniel S.Brakes dragging on car trailer made it very hard on my truck to cross over the mountains. Caused sever overheating to engine and trans and ruined my new thermostat. As an ASE Master mechanic retired I noticed incorrect adjustments on the centrifugal brake springs. I reported the problem to the drop off people and had them note it on my paperwork.
dave T.Was sent a half mile down the road to a muddy field to pick up trailer that wasn't there. Should not have to hook up trailer myself. Also had to return for rented blankets. Because I hooked up myself uhaul had me drive to another uhaul dealer to have hook up inspected. This dealer was not open when I arrived.
Richard J.Rien
Joe W.They are great people and easy to talk to.
Russ M.Hitch and ratchets were rusty and needed to be replaced. Straps were frayed and also needed to be replaced. Trailers were not kept on site. They are at a piece of property just down the road and it was all muddy and flooded.
HEIDI LYNNE N.Both Grand Blac and Imlay city was amazing... Uhaul itself was horrible
DAVID FRANK M.Make sure to not decline the location request!
George F.The best place to rent Uhaul
THOMAS P.you charged me 70 for 3 hours plus 14 insurance fee and 15 gas what a rip off fuck uhaul
Robert D.Perfect experience
Brenda T.Great experience with Parsch
MARK E.Rebecca and I believe the young man's name was Jay, were AWESOME! It's really nice to see such EXCELLENT customer service out of these two young individuals, you just don't see that too much now days with the younger generation. Both Rebecca and Jay went above and beyond and I truly appreciate them both, I hope this gets back to their Manager. Merci.
Trudi M.Service was great. Keep up the good work.
Kenneth C.When a rented vehicle breaks down after renting do not inconvenience your customer with having to wait 5 hours to pick up vehicle and offer to have another truck delivered to site ASAP so customer can continue with their move.
Brian M.N/a
Mark D.Imlay city never again , wrong price and put it in wrong info and customer service horrible the girl was nice the guy was horrible
Andrea S.nothing
Rockne F.Stay as they are, friendly.
Rebecca L N.It would have been nice for the truck to be at the rental site and not down the road in different parking lot. It would have been nice to be right at the facility.
MARK S.Excellent service and great truck.
CINDYI S.Great Service!
MAURICIO G.Excellent People to Deal With just Great
Jeffrey Z.My favorite place to rent uhaul and I rent a lot of uhauls
THOMAS L.Of all the years ive been renting trailers from Uhaul the last rental from Parsch's went to hell in a handbasket. I rented the trailer on Monday 1/21/19 and returned it the same day. I shoveled snow out of the trailer when I picked it up which was not a big deal we live in Michigan. I pulled the trailer out of the snow & hooked it up myself, again no big deal.The trailer was used to move cheerleader matts from one building to another a mile away and nothing else. Brought the trailer back later that evening, dropped it off, same girl who cashed me out checked me in. She asked me to drop the trailer in the lot next to the building so I did. Temps were extremely cold outside and sleet/snow was coming down. To my surprise I get a phone call on Friday 1/25/19 from the same girl at Parsch's who cashed me out & checked me in and in her words tell me this, "my boss says hes going to charge you for a dirty trailer or you can come wash it now & bring it back". I told her I did nothing to that trailer to make it dirty, I hauled clean cheerleader's matts. She tells me the trailer is dirty on the outside. I informed her its probably road salt & sleet from the weather. She tells me you need to come & wash it off. I ask her why she is calling me 4 days later to inform me about a dirty trailer & who out of their right mind is going to wash a trailer from the outside in sub freezing temps, drive it on a road that is covered in snow, sleet, & salt and bring it back to you perfectly clean. She said "it does not matter, you are responsible because you signed & if you don't do it we will charge your card & I tried calling you on Tuesday". Checked phone history & no message & nothing on the caller ID showing a missed call from Parschs. Uhal, you guys have a problem with this location because all common sense seems to go out the door with these people. Ive rented from you guys for years and multiple times a year & have never been accused of this. I'm pretty sure I will rent from Uhaul again (unless something crazy happens with this) but I will never deal with Parsh's again. Extremely rude & unprofessional. I hope not to see a charge on my card.
Rudy J.My problem isn't with this location. It was the fact that I made my reservation 6 days in advance with the uhaul location where my storage unit was, and the day before it was moved to a uhaul 35 miles away from there I was told "there were no trucks available at my requested location" when I got back to my requested location there was 3 26' trucks sitting there that weren't being used. I am completely annoyed that I had to drive an hour and a half out of my way when there was THREE trucks sitting there.
Noah B.Very pleasant experience. Wish trailer was bigger but it worked. Was in and out with trailer in no time.
Jason S.Steering loose, wonders.
RICK K.Very friendly personable attendant.
RICH R.Nothing you could do would improve my experience. The staff was very helpful, knowledgeable, and friendly.
David B.Make sure the suspension is in proper working order. It caused my items to become damaged due to the excessive bouncing
JOSEPH R.Great customer service both on drop off and pick up.
Steve V.The serve is great. Keep doing what your doing.
ROSEMARY D.Need more space to park when returning truck/trailer
jeff T.Parsch Automotive is a great location and the truck was clean. Picking up and dropping off the U-haul was no hassle.
PETRISSE D.Rebecca the young lady that help during the entire process was great.
Terry M.