Thelma was excellent ! She helped provide us a vehicle quickly for a one wat urgent need to California.Scarlette G.
Customer Reviews for Pat Auto & Truck Service Ctr
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laredo, TX 78041
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
8h am à 12h pm / 1h pm à 5h pm
- Samedi :
8h am à 12h pm
- Dimanche :
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DELIA W.
Le client n'a pas laissé de commentaire.Patricia O.
Le client n'a pas laissé de commentaire.Eduardo R.
Le client n'a pas laissé de commentaire.Gabriel E.
Le client n'a pas laissé de commentaire.ALEJANDRO M.
Le client n'a pas laissé de commentaire.CYNTHIA S.
Le client n'a pas laissé de commentaire.rogelio R.
Le client n'a pas laissé de commentaire.Larry C.
Although I've rented equipment in the past several times without a hitch, and consider U-Haul and their franchises well run, this was the first time I used the first self pick up and return system. The process is not intuitive as far as I'm concerned. When I made the reservation, I entered all the information that I was asked to provide. When I picked up the van, I had to reenter several pieces of information again and either cell service (I had plenty of signal) is slow here or U-Haul's system is overloaded. Upon returning the van, I had to lock and unlock the van because I thought I was done and then found out I had to take more images. I suggest U-Haul provide a procedure of the process so people understand the process. I believe this would help first timers, specially if they're Seniors like me.Jose S.
Excellent Service would definetly recommend and would use this Facilty AgainFrancisco R.
Le client n'a pas laissé de commentaire.LORETTA B.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Excellent and friendly service +++++NOE R.
Le client n'a pas laissé de commentaire.DAVID S.
Very friendly and helpful staff. Explained the procedure and gave us optimal options for our move. Excellent service overall!Andres L.
Windshield was filthy. Couldn't get it clean. Wipers needed to be changed.PABLO A.
The truck was a piece of junk. In very poor mechanical condition. We could not go more than 36 Miles an hour - the vehicle would start shaking - I am totally shocked that I paid to rent this piece of garbage vehicleJennifer B.
Keep up the Great Work! Thanks.AMADOR J.
Great Service!!GLENDEL C.
First time experience renting a uhaul it went well without any problemsVIRGINIA C.
Le client n'a pas laissé de commentaire.Maria Teresa M.
Le client n'a pas laissé de commentaire.HOLDEN N.
Back light suddenly broken. I got afraid a cop could stop me for driving a car with no spot light or turn signal.ALva B.
I called in advance to ask if I could pick up the truck the night before my rental was to begin. She agreed. When I arrived (after closing) the truck was unavailable and my crew was impatient to leave. I had them load my belongings into a random truck instead and left a note and message. In the morning, the lady was confrontational and tried to blame me for her mistake. She also changed my drop off location from Clearwater Florida to somewhere in Maryland for no discernible reason and then denied doing so. The personnel at the toll-free number said that the Maryland location was not showing up on their end, but rather the address on North Fort Harrison in Clearwater. However, I received another e-mail later with the Maryland address and the app checkout showed Maryland. I have never even been to Maryland!STEVEN W.
Very friendly! Super quick service, even helped us load and unload the dolly we rented! Will totally be doing business with them again â¤ï¸ALEJANDRO Q.
the women i dealt with was excellent, you could not ask for better customer service. Rudy the man that helped hook up trailer was fantastic as well.Roy G.
Le client n'a pas laissé de commentaire.RICARDO R M.
Le client n'a pas laissé de commentaire.ALDO M.
Le client n'a pas laissé de commentaire.IGNACIO B.
Nothing to improve, friendly knowledgable people with great coustomer service and clean equipment as well. Great Experience !DAVID W.
Le client n'a pas laissé de commentaire.Alberto Q.
I was instructed to drop of truck in San Antonio at closest location to me. Truck was dirty.Ricardo S.
I arrived a day earlier and before 5 pm. The location was closed in Laredo. Had tobuse the online service to return the truck. I didn't mind but location closed too early.cesar B.
Le client n'a pas laissé de commentaire.Rodolfo L.
Le client n'a pas laissé de commentaire.Fernando L.
Le client n'a pas laissé de commentaire.JOHN PATRICK M.
Le client n'a pas laissé de commentaire.Adriana D.
After-hours return. Easy to do over mobile phone. Ample space to park 20' truck. Area clean and orderly.John J.
Contestar las llamadas mas seguidodaniel P.
Le client n'a pas laissé de commentaire.Abraham L.
I really disliked that I called customer service to be on the line for 20 minutes. I explained my problem and were unable to help.Melissa S.
Le client n'a pas laissé de commentaire.Melissa D.
Nothing best place to rent anything needed CSR are very professional and friendlyMARIA Lilia C.
Very wellRuben C.
Le client n'a pas laissé de commentaire.Roberto G.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Griselda S.
It took them over 1/2 hour to determine my GEICO insurance covered a 9-foot cargo van. Other than that, the vehicle was clean, and so were the blankets I rented.Troy R.
Excellent service à la clientèleGerardo C.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.Maria G.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Francisco M U.
Self-return was easy and smooth. Great design of the process.THOMAS C.
Le client n'a pas laissé de commentaire.janie R.
Online check in is the best thing that's ever happened. So ez to do and so fast to get in and out of the rental place. Hassle free.Alonso E.
Price was excessive, will think twice about using Uhaul in the future.Paul G.
Great experience great service so farAlberto G.
Le client n'a pas laissé de commentaire.Irene O.
Le client n'a pas laissé de commentaire.Alejandro G.
Great customer service! Highly recommend!Alfredo M.
Le client n'a pas laissé de commentaire.Israel P.
Le client n'a pas laissé de commentaire.RAQUEL R.
Le client n'a pas laissé de commentaire.Enrique R.
offer daily ratesPAUL H.
Great people and great equipment!DAVID W.
Everything was perfect, can't see changing anything.DAVID W.
Le client n'a pas laissé de commentaire.MARTHA R.
Le client n'a pas laissé de commentaire.noemi G.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.roberto G.
Le client n'a pas laissé de commentaire.Jorge M.
The service is always great here. I always rent from here and never have problems and if anything is needed it gets taken care of real quick. This is why I always come back!!Jose C.
Customer service was great! But the vehicle Need a lot of attention as in cleaning the cabin and bed.Daniel L.
Le client n'a pas laissé de commentaire.Ramiro R.
Mrs Thelma is very friendly and professional. If she doesn't have what I'm looking for she does a little searching around and finds something.PATSY R.
They were very nice no changesRicardo R.
Le client n'a pas laissé de commentaire.Ricardo C.
Le client n'a pas laissé de commentaire.Benedicto G.
Very professional and knowledgeable. Polite and kind. Well versed in their ability to get u in and out in a very timely manner.JUAN C.
Awesome customer serviceFreddy V.
Great fast service!Javier V.
The staff was very professional and went out if their way to help me due to a "uhaul" scheduling problem. Quality service.Enrique B.
Le client n'a pas laissé de commentaire.David P.
The only problem I had was I couldn't do the self check in. I went the following day back to the location and all went well.Carmen G.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Silvia M.
Le client n'a pas laissé de commentaire.Ken W.
Very quick, professional, courteous. ThanksEliseo M.
The lights on the dolly did not work. If I had did a pick up by phone I would have had trouble. However I picked it up at the office and they were quick to fix the problem.Donna R.
The guy that hooked the trailer up did not hook the trailer right. We could've been in an accident. You need to get experienced people to hooking up the trailers if they are going to do it for the customer. I would really appreciate a refund since this was a total disaster just because when i was trying to put the other truck in my trailer it just went up since it was not hooked up right. We had to see what was going on. We even asked the guy before leaving and he said that that was the way it was supposed to be hooked.Ramiro F.
Great service, always willing to help adapting to your schedule and needs for Uhaul rentals.Luis G.
Page el total del servicio a tiempo y me surgiÃ©ndonos cobrando mÃ¡s todaviaCHRISTINA R.
Le client n'a pas laissé de commentaire.juan L.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.Brandon P.
I'm sorry to say that the place was closed BEFORE 5:30pm so we left the trailer at their sight. We then noticed that the person came out from the locked office and quickly got into her car and sped off. She didn't even bother to talk to us or provide any concern. I'm sorry to provide a negative review but this kind of customer service or lack thereof is completely unacceptable.Gladys B.
Le client n'a pas laissé de commentaire.ROEL A.
Perfect, no problems ????CINDY V.