Customer Reviews for Pats Discount
(Concessionnaire U-Haul dans le voisinage)

766 évaluations

2110 US 1 S   Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

(904) 797-2228

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(904) 797-2228

2110 US 1 S
Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Quicker service

David H. 
Évaluation :
3

No place to park the vehicle.

John D. 
Évaluation :
5

Everything was great from pickup to drop off. The employees were super friendly and it was much appreciated. Merci.

Ambur B. 
Évaluation :
5

Excellent service

Gavin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
5

Everything was seamless. All electronic and accurate. I reserved already from Pats for another Uhaul rental next week.

Michael M. 
Évaluation :
5

Great communication, very friendly and everything was very clear. Je la recommande fortement.

Luis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grant O. 
Évaluation :
5

Place is jam up. Quick in and out. Friendly service. Highly recommend.

jonathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Very accommodating even when the other location was not i was told to go to home depo because there was no motorcycle trailer for me but the nice lady at the gas station took care of me ❤️ i appreciate her and i will definitely use her any time i need a trailer easy and fast service thank you for the last minute convince .

DERRICK M. 
Évaluation :
5

Sheetal was wonderful! She was incredibly nice and helpful and She was able to make the process quick and efficient so I was on my way to moving what I needed to. I will highly recommend this rental location to everyone I know for their uhaul needs.

lillie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna B. 
Évaluation :
5

The lady was very nice, explained everything well, and helpful with any questions asked.

Shyanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shalunte H. 
Évaluation :
5

clerk was extremely helpful, kind and professional, plus equipment was excellent — and all for a GREAT price — thank you !

Luis E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carol P. 
Évaluation :
5

Awesome got it on a Friday ! East and fast !! :)

Abiel R. 
Évaluation :
5

Excellent service!!

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trey A. 
Évaluation :
5

Very friendly and helpful.

Donald C. 
Évaluation :
5

The people working at Pats were very nice and knowledgeable.

walter M. 
Évaluation :
3

Well maintained but very clean. Seats dirty.

Shirley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
2

The cab of the truck was filthy. There was also an access panel in the back of the truck that was not fastened to the floor. It looked like it was made to appear intact but came off when stepped causing me to fall through to the ramp below.

thomas L. 
Évaluation :
3

The tires on the trailer were horrible. I'm glad I wasn't going any further than I did because they were in an unsafe condition.

Joey S. 
Évaluation :
1

Store did not open on time. Hooked up the trailer myself because they were late opening. Then had to wait for them to take a picture of the hitch AFTER they took care of other gas customers who arrived AFTER me. Jacked up their gas price AS I WAS PUMPING MY GAS by 0,2 cents a gallon! I returned the trailer the same day and tried to complete the return on the app but could not. There was a man working here and he said he would manually complete the rental but today, 2 days later it was still open. I had to call the store to get them to complete the rental return. Definitely not going back there ever again. I rent from uhaul often, every time there is an issue. Your app sucks!!

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniele G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
2

This was a drop off after hours so I cannot comment not the staff and equipment. However, this location was very hard to navigate a 26 foot truck through. It cannot support a large amount of rentals. Luckily I had my wife to help me back it into a spot but this took some work.

Andrew B. 
Évaluation :
3

I had a 7 hr drive and the check engine light was on when receiving and stayed on entire time.

FORREST S. 
Évaluation :
3

The husband & wife team at this location were most pleasant and helpful. The only criticism I have is with the website. I made an online reservation but when I got to the store, they did not have the size trailer I reserved. We were early & the person who had it had not yet returned it. They did have a smaller one, which we were very happy to use. However, the attendant had much difficulty making the change online, which took some time to resolve. Aside from that our experience was good. Merci.

Joseph S. 
Évaluation :
5

This U-haul dealer is the nicest guy ever ! He was very helpful and couldn't have been kinder ! So refreshing to finally come across someone who actually was nice and honest! I will definitely be using his business again and I'll recommend him to anyone that needs a moving truck rental!

DUSTIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Inside was not clean in trailer and seat was broke and I fixed it. Did not understand $39,95 a day plus 80cenys a mile over mileadge seemed excessive. But all in all great people to work with especially Mr. J. I will rent again. Merci.

KATHRYN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN M. 
Évaluation :
5

Excellent, efficient and courteous service.

KATHLEEN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becky H. 
Évaluation :
3

If they could speak louder. It's difficult to hear them through a mask and plastic sheeting blocking us. When you have to say excuse me several times to hear them you think they'd understand you can't hear them. Also no emails of receipts from location or movers. Movers were exceptionally great by the way!

MICHAEL A. 
Évaluation :
5

My experience was perfect! The van was ready for me when I arrived, it was VERY clean, and they had me on the road in less than 5 minutes. The staff were all really nice, as well! This is my new favorite Uhaul shop in St Augustine. A+++

BONNIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Landon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY G. 
Évaluation :
2

Employee refused to help disconnect 4x8 trailer. Very unfriendly to family member who returned the trailer.

Kathy W. 
Évaluation :
5

So I went to the usual on Anastasia island and they told me you need a credit card specifically to rent. No way around it. So I left and went to pats discount who I always go to and they hooked me right up. I was on the road in 20-30 minutes. I always rent here. I advise everyone else do the same. Best customer service around hands down. Very helpful. Will definitely be back for my next haul:)

JAMES H. 
Évaluation :
5

Super friendly and easy to use.

JENNIFER R. 
Évaluation :
2

Clean equipment before renting it again, we showed you the dried blood on the back wall and you acted like it wasn't a big deal. Also you are supposed to hook up the trailers to the vehicle, instead you had my husband do it then came out and took a photo. That is really bad customer service!!!!

KYRA R. 
Évaluation :
5

Very prompt and professional check in and check out.

steve L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DONICE G. 
Évaluation :
5

The owners were great, nice, professional, and easy to work with. Thank you for the truck

ROBERT A. 
Évaluation :
5

The truck had 95 000 miles of hard use and you could feel it while driving.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB N. 
Évaluation :
2

To start, uhaul could respond to my email. Give me a clean unit. The one I rented had a half eaten sandwich, empty Gatorade, and cigarette butts all in the cab. The box had dirt in it.

Nathan A. 
Évaluation :
5

Couldn't have been better! Thanks!

RICHARD G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JAMIE H. 
Évaluation :
3

Picking up the truck was a nightmare. I went to the location I was suppose to pick up the truck, and there was a problem with the pick-up. I called the number provided by U - Haul and was on hold for better than 30 minutes. When I did get through I was hung up on. I call again, and finally got through to someone who was able to help me. I was scheduled to pick up the truck at !0:am, I was there at 9:45am, and it was around 12:00 pm when I finally got my truck. This rental was a total fiasco, and extremely stressful.

ANTHONY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Just keep doing what you do.

CHARLES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALANA M. 
Évaluation :
5

Very helpful and courteous staff

ELIZABETH J. 
Évaluation :
4

Unless I get a call from a representative, I'm done with UHaul forever and intent 3-5 times annually

Thomas M. 
Évaluation :
5

Overall great service and the location for me was key!

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
1

Dirty truck, old man yelled at me

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BRIAN H. 
Évaluation :
5

Cab was clean but the back was a little dirty. be sure to clean it before loading your items. Jay is great though...very pleasant and helpful.

PETER M. 
Évaluation :
4

Do a vehicle walk around with the customer to point out any damages. The employees were very friendly.

Blake M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KATHRYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
1

The van was filthy dirty, full of roaches and the lady doesn't have any manners or customerservice. She even told me that she was tired of me. Yes because I was asking her why I've been charged daily 21 something dollars.I don't think this location should be serving the city for U-Haul trucks rentals

Natalie B. 
Évaluation :
2

Was checked out the rotation truck by accident. This caused issues with check in that wasted time.

Ian M. 
Évaluation :
5

Sheetal Patel was super nice and friendly. The drop off was fast and easy.

MICHAEL H. 
Évaluation :
5

Excellent service à la clientèle.

indu P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Super nice guy. Well maintained equipment. I will only go there from now on and I'll refer Pats Discount to anyone I know that needs Uhaul services in the future.

ANGELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra W. 
Évaluation :
5

Excellent service à la clientèle

Julio C. 
Évaluation :
1

No help unloading trailer Charging a full day rate for one hour late return

Richard W. 
Évaluation :
5

Very well maintained motorcycle trailer. Friendly service and great price -- thank you !

Luis E. 
Évaluation :
5

Nothing. She was very helpful and friendly.

MATTHEW W. 
Évaluation :
5

Great service

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA E. 
Évaluation :
3

Van had roaches of various sizes crawling around the floor upon opening the door. The floor was dirty and animal hair was present on the seats and floor. It smelled like animal pen in that van.

Sherrie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valdas U. 
Évaluation :
3

Equipment was ready and in good condition. However, staff did not assist in any way with connecting the trailer at pickup nor disconnecting it at return. If you are unable to maneuver a heavy trailer by yourself, find another location.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Non les évaluations ont été soumises pour cet établissement.

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