Customer Reviews for Pattersons Automotive Inc
(U-Haul Neighborhood Dealer)

98 évaluations

5140 Hwy 90   Pace, FL 32571

(850) 304-0428

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(850) 304-0428

5140 Hwy 90
Pace, FL 32571

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

terry smith 
Évaluation :
5

The gentleman that checked me out was very helpful and courteous. Would definitely recommend this location to anybody needing these services!

Christopher Parkison 
Évaluation :
5

Second best U-Haul experience I have ever had. In and out zero hassle.

TRISTEN FREY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA STONE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Noble 
Évaluation :
3

Dropped off 5:30 the evening before due (10:00 am). Ran through the the app return. Lost the site while taking pics. Recheck said the deal was completed. I hadn't finished checking in and there was no way to go back. Called Uhaul. Got Omar. He double checked and assured all was well. Instructed me to drop the keys in the box. Hopefully all is well with the return. Pickup was a nightmare. Drop off was unsettling. Omar was the only thing in the whole transaction that was right. The man was just doing his job but because of the absolute chaos of everything else with Uhaul his effort stood out brightly. "give credit where credit is due" It's Omar. Give Omar the credit.

Mark Aley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Matthew Tie 
Évaluation :
1

The truck we got was reserved for someone else but the guy did not care, we returned it in under 10 hours so the reservation could still have it. We got a truck that wasn't even in the system there and we were scared the whole time it was gonna go caput!!! That was Friday, we paid what we thought was the entire fee, but come Monday this guy took another 100,99 and we don't know what it's for since he will not answer our voicemail. I am disputing this charge currently with the bank since he just robbed us of our last bit of money for food, and put my account in the negative. Never Again!!!! It took all we had to move and it wasn't by choice, we are just two janitors working hard to live and once again we got scammed and robbed, thanks a lot!!!

Tracie Wheeler 
Évaluation :
1

I asked unfriendly owner about getting my $100 cash deposit back he simply replied sarcastically "not happening"and proceeded to send to the nearest uhaul center that they would give me my deposit back. After explaining my problem the lady called her supervisor in Mobile Alabama and said they would be sending me a check by mail!!!!! What a shitty excuse for a company that has evidently been around to long to remember what customer service is supposed to be !!!!!!!!!!!!!!!!!!!!!!!

Glen Ferguson 
Évaluation :
5

Nice people. Trailer was out front and ready to go.

Kenneth Salter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Akin 
Évaluation :
5

Absolutely use Pattersons Automotive!

ROBERT FAST 
Évaluation :
5

Rental was easy and a pleasant experience! Will rent from the Patterson's in the future!

nik holland 
Évaluation :
5

All good. Very polite.

Glenn Meyers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Petroutson 
Évaluation :
3

It was hard to pull in the truck. People were ok but not that friendly.

Phillip Garrison 
Évaluation :
5

They where closed why I dropped it off. Dropped and left paper work on box.

Timothy Knauber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Reid 
Évaluation :
3

Dropped off during after hours(Sunday) Locked truck, took video of truck to show no damage, and dropped keys in lock box.

PHILIP YOUNG 
Évaluation :
5

Patersons is always friendly and helpful when I have picked up from them.

Larry McCurley 
Évaluation :
4

I dropped off after hours so nobody was there. It was accessible and clean though.

Todd Janesko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allie Neal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry McCurley 
Évaluation :
5

No improvement needed

Larry McCurley 
Évaluation :
5

Very upset with the equipment. It had a hole in the front so everything that I had inside the trailer was ruined!

ANTONIO RUIZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard and 
Évaluation :
5

Everything went smooth and was great!

Mary Lowery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KendraJones Jones 
Évaluation :
5

Huge fan of pattersons. They're kind and easy to work with.

Kory Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN BOIVIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mcmillan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve shoemaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter kummer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher ONeill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Whitaker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shirley Prater 
Évaluation :
4

Stop restricting pick-up to a few locations and update your records more frequently. I called to rent a 6x12. I was told there was none in the area and was told the 5*8 was a tandem axle. I knew both to be false. After reserving, I called the very large u-haul dealer in Milton, FL. They had more than 10 6x12's and all were available. I changed my reservation on line to the equipment and location i wanted. I then received and email and text advising that the pick-up location was Patterson's. The 6x12 was not changed, but was available after being told there were no 6x12's in the Pace/Milton Area. Experience was best described as chaotic due to misinformation provided by u haul staff. I have to assume they were passing along whatever was on their screen and I now know the information was incorrect. Uhaul can do better.

MATTHEW EZEKIEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Suarez 
Évaluation :
5

Excellent service!

PETER TIEMANN 
Évaluation :
5

Great service

Tammy Hand 
Évaluation :
3

I didn't interact with anyone there and checked myself in for drop off. Nothing negative about this location.

Corey Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica PEREZ 
Évaluation :
2

Didn't know there was going to be a charge for miles. Did not budget for that and at no time during the pickup or reservation was I told of this fact.

Michael Donohoe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia walters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Herman 
Évaluation :
5

This was an excellent place to pick up a U-Haul. I liked it so much I did it twice

ANDREA ELLIOTT 
Évaluation :
5

Affordable and quick

SERGUEI SVETCHNIKOV 
Évaluation :
5

Excellent customer service.

WAYNE FORBUSH 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david colona 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Shreve 
Évaluation :
5

Patterson's goes above & beyond for their customers. From beginning to end they make the transaction smooth as possible.

Samantha Misner 
Évaluation :
2

Monday: When towing a trailer behind a rental truck, access into the business from highway 90 is limited to one direction. I parked the rig in the driveway. There was no other place to park. I told the man at the desk that i wanted to closeout the rental with an equipment condition inspection and final billing calculation, because I had put additional time and miles on the equipment, He said the lady that handles U-Haul was not there; he didn't know when she would be. Two hours later after visiting Home Depot and Lowe's, the equipment was not checked in, and the 'lady' was not there. Tuesday: A day later, I have no email conformation of my final rental amount or that the equipment was even turned in, as I was told I would have by just leaving the equipment and keys at the drop-off location.

michael bush 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Tagliere 
Évaluation :
5

Very helpful at Pattersons.

Shelly Adascheck 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Wilson 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William Eastburn 
Évaluation :
1

After I returned my rental my card kept getting over charged.

Brittney Cruz 
Évaluation :
5

Price was very reasonable it was so easy to rent from Patterson's Automotive.. The U-haul and the return was it was equally as easy-peasy I would like to thank all for making this process so painless...

RICK ABBOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey Thompson 
Évaluation :
5

The customer service was above reproach I appreciate the personal interest That they took and made insuring I received the best rental trailer for my needs Very economical Even without the military discount But sadly it's not their decision on that one, it's the corporate of U-haul...

RICK ABBOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Giganac 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Goodhand 
Évaluation :
5

Excellent customer service.

Vernon Mitchell 
Évaluation :
3

It smelled like something was dead up inside the truck as it was being driven. Also I ordered two furniture dollies and none were present. And third the back ramp was left pulled out and off the track.

Karry Holland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amer Shahwan 
Évaluation :
5

Not much. Staff were extremely helpful, person, and nice. Since this is a smaller UHAUL rental location wait time was zero. Appreciate the home town feel.

Patricia Keeler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Holokan 
Évaluation :
5

Really great folk.

Kory Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD RUDISILL 
Évaluation :
3

Got referred to this location because larger one I originally rented from did not have a truck for me. The gentleman who handled the rental at this location was very nice and helpful. The location, however, was not the greatest. I had to make a U-turn to get headed in the right direction and it was difficult. When I returned it the next day, parking was tight. These two reasons are the only ones that made this a "Not recommend" for location.

MICHAEL CLAIRAIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger gansen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA WYANT 
Évaluation :
3

we dropped off, poor signage, it was after hours, so we did not see anyone. hard to give a review on this location

KAREN BROXSON 
Évaluation :
3

It was closed.

Justin Grueter 
Évaluation :
5

Will use this location only very friendly and helpful A1 service

Bob Nagy 
Évaluation :
4

This was the third location I had to go to in order to drop off the equipment. The personnel were extremely helpful, but my overall experience with U-Haul for this trip was a not good. I got bounced around to several location because the locations were either full or their access to the u-haul returns website was not working. I hope that in the future U-Haul will be cognizant of what equipment they have where and not overbook locations. It's also a safety concern for the equipment because a lot of drivers (myself included) sometimes have difficulties driving around these large trucks with trailers attached and it could easily end up causing damage to the U-Haul equipment if an individual had to navigate tight parking lots without knowing how to drive with a trailer.

SETH ADAMS 
Évaluation :
5

Amanda Patterson was super nice and very helpful. Highly recommend

TIMOTHY LEONARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Selph 
Évaluation :
3

One-way rental - Pickup Friday morning and return Saturday morning. When returning it Saturday discovered that they are closed. Was not provided any instructions on how to return the trailer. Tried calling the UHaul 1-800 number and was dropped off line twice while on hold waiting for assistance, Tried dropping it off at another UHaul location but because it was a one-way rental they couldn't accept it. That location finally explained how to return it and to put the contract in the lock box on site. Would have been nice to been told the process before hand.

Kenneth Clancy 
Évaluation :
5

Location is small and may be difficult for returning U-Haul trucks and equipment if doing so at night. Otherwise it's a clean, well lit mechanic shop on Hwy 90 frontage.

Rodney Beaudrot 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Carrigan 
Évaluation :
5

It couldn't have been better.

NICOLE PIRES 
Évaluation :
5

An awesome experience. Very professional and helpful. I will recommend this business to all my family and friends.

Pat Smith 
Évaluation :
5

Drop off locations was after hours but the property was clean, well lit and easy to get to.

RODNEY BEAUDROT 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Mulvihill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmy Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Eversmeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Wolfe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Jacobs 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brent Rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE AZEVEDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE AZEVEDO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khristal Dokey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randell Phillips 
Évaluation :
3

Check trailer and clean out prior to re renting

Kathryn Devlin 
Évaluation :
5

Thanks for accepting the trailer the following morning.

Kenneth Ellenburg 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Brown 
Évaluation :
3

Unit was not clean when picking up - Did not receive right amount of blankets -

Kasey COATES 
Non les évaluations ont été soumises pour cet établissement.

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