Customer Reviews for Pauls Tire & Storage
(Concessionnaire U-Haul dans le voisinage)

247 évaluations

107 Hwy 42 W   Carrollton, KY 41008
(Corner of Hwy 55 & 42)

(502) 732-5907

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 4h pm
  • Sam : 6h30 am à 10h30 am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(502) 732-5907

107 Hwy 42 W
Carrollton, KY 41008
(Corner of Hwy 55 & 42)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 6h30 am à 4h pm
  • Sam : 6h30 am à 10h30 am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The location was good and the people was nice. Over all honestly with u haul and staying in town and only needing fir a few hours we went 30 miles or less. Paying $79 was little extreme. The milage when you out the gas back in it to high. We only used u all bc we was in need fast. Don't get me wrong customer service was nice it's just to much on milage for local. U all say all this local stuff but it's truly not that deal.

David F. 
Évaluation :
4

Your app is useless. Thankfully, Paul was still there to complete my rental personally. I called the customer service number and got put on hold indefinitely and the website was no help. Don't put something out there that doesn't work. It runs off customers and frustrates your vendors.

Denise L. 
Évaluation :
5

Excellent experience from start to finish. Paul was great to deal with. Couldn't ask for a better rental experience. Thanks again!!

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R. 
Évaluation :
2

I walked in with a reservation I had made online. The owner asked for my license and without me realizing it created a new reservation adding things like insurance I had originally denied. I had assumed he printed the reservation I previously made so I signed the poet didn't think a thing of it until my husband looked at the poet and saw that I was lying twice what I had agreed to when I made the online reservation. I'm pretty upset about this.

Amanda C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
2

The guy who ran the place said my pick-up for the u-haul was supposed to be at 1:00pm on Thursday, but my order from u-haul.com said my pick up was Friday at 7:00 am. When I arrived at 7:00 am on Friday, the guy who ran the place said he had already promised the truck to someone else, and it took a bit of convincing with my printed receipt from u-haul (thankfully prepaid) to get him to give my the truck and equipment I had already paid for.

ANDREW G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

Everything was so great! Picking up and dropping off, I have to say your people are ALWAYS ready to go above and beyond. I got so much help and advice. I even pulled into a random uhaul in Utah and the rep there checked our hitch and trailer for safety. This was a rough week for us, and the kind support of your folks really made the load a lot easier.

BENJAMIN B. 
Évaluation :
2

Attendant actually be there for the Appointment time, operator very helpful at U-Haul get me set up and on the way

Jeremy B. 
Évaluation :
5

Very Polite

Tammy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

After only 20 mins of the hazard lights being on the battery died I had to go purchase a set of cables and I was also charged twice for this u-haul once for 93 and some change and then again for 88 and some change I returned with a full tank of gas and used less miles than predicted.

Christina W. 
Évaluation :
5

Paul did a great job. Worked with him professionally for years.

Kevin F. 
Évaluation :
5

Paul's is the best place to rent U Haul equipment! So very accommodating. I do not even live in that zip code, but CHOOSE to rent there when the need arises.

Steven J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
3

The person who did the paperwork was nice but kind of rude. Some of his remarks were very rude. I/e when I denied the insurance his comment was ( you crash it you buy it) i understand the concept but just the way he said it.

Timothy G. 
Évaluation :
2

The truck smelled badly of smoke. It was also covered in mud on the inside of the door, seat floor and center console. I received the email that the truck was ready the day before. I showed up and started the online check-in but could not locate the truck (it was parked behind the building behind a shed), so I went inside and asked. They had no clue you could even check in online, had me start the process all the way over inside.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
3

Paul is a great guy friendly mom and pop type place but they have one employee that tends to be a bit of stand offish and borderline hostile... did not catch his name but have interacted with him on two different occasions now and was the same both times... should not be in customer service

ALAN J. 
Évaluation :
5

Have used Pauls Tire several times in the past. Will continue to use him when needed.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason P. 
Évaluation :
4

I was scheduled to pick up 20' Truck in Hanover Friday at 4:00 pm. I went out and they didn't have a truck, even though I had confirmation. Called Anderson's to see if they had truck and she called Corp. and they found 15' truck at Pauls. I got text confirmation at 4:18 to pick up by 4:30. I called Pauls to verify they had truck. She said they did but they closed at 4:00, I could pick up at 7-7:30 in am . I went over at 7:00 to pick up and Paul said that since I didn't pick up last night, Corporate cancelled my reservation and scheduled somebody else. Paul felt really bad and was able to call person that was scheduled to rent a 26' truck to see if they could move next day if I used truck today and returned to Pauls rather in Louisville. So I was able to use 26' truck Thanks Paul. U Haul definitely has problems in scheduling.

RICHARD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ashley P. 
Évaluation :
5

Great to deal with.

michael H. 
Évaluation :
1

I WILL NEVER RENT FROM UHAUL EVER AGAIN AND I WILL NEVER RECOMMEND IT TO A FRIEND! I drove all the way to IN just under Columbus to pick up my Uhaul. Which was my scheduled pick up. Get to the place and it says no one is there. On the door there is a sign with a different location. I go to the next location. So- we drive 5 miles to where it says and no one is there either. I get a call and this lady says “oh well your location was changed. They didn't call you?!” No they didn't call me. So I go 35 minutes to the new location which is back tracking to where we just came from. Get there and no one is there. Can't check in. I call and I am on hold for 45 minutes just to get checked in .... then after I'm checked in I go to get the key and the tires are flat. 🤦🏽‍♀️ so I sit on hold for another 45 minutes for them to tell me sorry nothing they can do they are closed until Monday.... are you kidding me. A "yard man" comes over and tells me he can't do anything and the only thing he can recommend is that I go home and call on Monday....Finally get someone on the phone who says they can send someone out to fix the tire but it would be an hour so it may be better to go somewhere else to get a truck... I am told they can give me a new truck but it's in KY and I have to go get it.... so I call KY to make sure they have it and that the tires aren't flat and the old man was rude as fuck. Like I am a very kind person and never get angry with people on the phone because it's just rude... He said "Well sweetie it is Saturday and just like everyone else I have things to do so I am not going to sit around and wait on you. I don't know how you got in my system but. I didn't out you there"... so here we go 2 hours later back to KY to hopefully get a Uhaul with tires that are not flat. Only to drive 2 hours back to IN. Did I mention once we FINALLY got a truck FOUR HOURS LATER the air conditioning did not work!!! It was a TERRIBLE experience and I wasted SO much money in gas and an entire day of my life and my families who were so great to help. Ridiculous and un-expectable service.

Jesse T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

The self check in needs to be easier to find

Dennis T. 
Évaluation :
5

Im a returning customer. Dont need to change nothing

EFRAIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michale M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna J. 
Évaluation :
5

We rented the uhaul for 24 hrs and when we went to pick it up he had rented it out for the same day and said we only rented it for a few hours. They when I went back to pick up the rest of my deposit I didnt even get a receipt for it

Athena W. 
Évaluation :
5

It would help if they had a sign stating uhaul. I was half tempted not to leave the truck due to no signage.

Rick H. 
Évaluation :
5

I arrived at the facility and the owner met me in the parking lot checked the vehicle out was very helpful polite I cant say enough about them.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel P. 
Évaluation :
5

No problems Saved me time and money.

REDGY R. 
Évaluation :
5

Everything was great. Good customer service and great price.

michael Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda L. 
Évaluation :
4

Key drop off not the greatest place. Especially when you come in at dark time.

Saundra R. 
Évaluation :
5

Uhaul is very easy to order and use.

Josette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barrett F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakesha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol W. 
Évaluation :
5

All good. Easy check in and easy check out on line. On line makes it easier for everyone.

maguana Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON G. 
Évaluation :
2

When I went to pick up the equipment the trailer that we had reserved they did not have it had to give us another trailer and charged us twice as much money then when we ended up driving with the trailer after the place is already closed we noticed that the lights did not work

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
5

Easy as pie!

RON G. 
Évaluation :
1

The owner called me to chew me out because the blankets weren't folded. Called me "you people". My son in law picked up the truck and I returned it after we unpacked. There was never any mention it was required to fold blankets, ALL were placed in the cab level. He could have said for future reference it would be appreciated if the blankets were folded. Had I known I would have. In the future I will fold blankets, but for another company!!

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S. 
Évaluation :
4

Got the truck on time and had no issues.

Jonathan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaias M. 
Évaluation :
4

I only spoke with the gentleman on the phone but he was very helpful. We dropped the vehicle off so never entered the building but the drop off instructions were very clear.

Patsy Dianne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luke B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cecelia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Athena W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTY M. 
Évaluation :
4

They quoted me a price of 86 when I got there to.pick it up the price doubled how come is that

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Very friendly environment; personal service. First time I have rented a truck in 20 years. Would recommend them highly!

Lynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARITY R. 
Évaluation :
4

lights did not work on trailer

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENZIL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT Y. 
Évaluation :
5

Great Service as usual. Thanks

ronald S. 
Évaluation :
5

There was no moving pads to rent. I ordered 3 dozen. There was no appliance dolly either. Paul was a great guy and helpful. Would recommend him any day of the week.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
5

Great friendly service

Kevin F. 
Évaluation :
5

I would like to give a shoutout to Andersons sales & service. They are the ones that found and reserved our u-haul for us. I had called other places that day and no one had anything available. When I called Anderson the didn't have anything but offer to search for me. So I was able to reserve a truck not far from me. Many thanks to the Ladies at Andersons sales and Service. For reserving my u-haul @ Paul's Tire. We have already had friend ask " where did you rent your U-haul" I was glad to tell them. Thanks Tina Luellen

Tina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin J. 
Évaluation :
5

Not schedule pickup of Auto Transport based on a projected return. My auto transport, when found, was 25 miles away. Running all over God's creation to be able to get my equipment cut deeply into my time to be able to load the truck.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL H. 
Évaluation :
5

P aul went above and beyond to help me I was going to rent a Penske truck it was half the price I told Paul this he made a phone call and I was able to rent the u haul for the Penske price Paul made the pick up arrangements I was expecting a little bobble when picking up the truck the transaction went flawless I am very well pleased with Paul of Pauls tire and U Haul

Tom R. 
Évaluation :
4

Have more trucks, update website

mark F. 
Évaluation :
4

I was very disappointed and distressed when I was told I had to drive to Carrollton, KY to pick up the car dolly. I picked up the truck in Madison, IN which is where I moved from.....having to go to Carrollton added an additional 1,5 hours to my moving day...most unpleasant. Although the U-haul reps were courteous and helpful, I will go out of my way to NEVER use U-haul again as this is the second time I've had to drive over 20 miles to pick up a truck or additional equipment to make my move possible. Very disappointing for a NATIONAL company.

Paula V. 
Non les évaluations ont été soumises pour cet établissement.

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