Customer Reviews for Pawn Royale
(Concessionnaire U-Haul dans le voisinage)

726 évaluations

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 1h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 1h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Busy weekend for truck rentals. Folks were professional and everything went per reservation. Folks handled multiple renters efficiently at check out and check in.

alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theron I. 
Évaluation :
1

We reserved a truck at the 15th Street location and they didn't have our truck. They moved us to the Northport location and they didn't have a truck until 5:00 that night. We had hired people to help move starting at 10. Very frustrating.

Bob P. 
Évaluation :
5

Everything was great. The third-party movers were terrible. They cancelled on me

Dustin H. 
Évaluation :
5

I love using Uhaul! I've moved several times and the service has always been excellent!! I just want Uhaul to know that the truck had not been washed on the outside. There was mud splattered down the sides. This will not keep me from renting from Uhaul in the future. When I filled out the online return, one of the questions that I was asked: "is the truck clean for the next customer". I answered "no", because it was dirty on the outside when I picked it up. This is not a big issue with me, but I just wanted you to know. Thanks again for an easy move! Jarrod E. Shields

JARROD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMPSON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
2

Charged me a bogus cleaning fee on top of everything. Transmission is starting to go.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshall C. 
Évaluation :
5

Had it not been for Pawn Royale working directly with us we would not of been able to make the move as time required as UHAUL corporate bounced us around as far as Birmingham (1-1/2 hours away) to get a unit. Very disappointing experience with UHAUL Corporate. VERY.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dain L. 
Évaluation :
5

Everything Great

David W. 
Évaluation :
5

Great experience! Great owner!!

Ashton T. 
Évaluation :
1

I have called and tried to fix things about 5-6 times through the last 3 days. Friday I was supposed to get my Uhaul at 9:30, I called the day before to confirm and make sure everything was good, and I was told the Uhaul would get to the pickup location at 9:00 and I was good. At 9:30 am (pickup time) my driver was called and said it would not be ready until 5 pm. That didn't work for me because I had already made all my plans around getting my Uhaul at 9 am and the driver was already an hour down the road on the way to pickup. I then rescheduled to Monday and reserved it for two days. My driver got there Monday and didn't get the furniture dolly or the blankets I paid for. Then I ended up retuning Uhaul after 12 hours of use (paid for 2 days). Then, in total, I get charged 150 extra just for the gas. We put more gas in and it was right around where I remembered the gas was at when I picked it up. I also got a 60 $charge for missing/ damaged, I believe they were charging me for dollies and blankets that I never got! So I need to be refunded at least the 60 $for “missing” dollies and for the original purchase of the dollies and blankets, I forget the exact price. I believe the gas being 150 $extra was also too much considering we did put more gas in it. I know am currently on hold, and have been on hold for the past 45 minutes. PLEASE help and provide me with some assistance.

Ryan K. 
Évaluation :
5

Aucun

WENDELL Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
3

There was low amount of gas in the tank when I received the truck. Ideally there would be already enough to make the destination without filling the tank up.

Oliver R. 
Évaluation :
2

First, when I made the reservation I was told I cop get a hitch at the pick-up location. I could not. This was a big inconvenience. Second, the trailer had not been cleaned out and when I arrived at my destination to load the trailer it was full of mildewed moving blankets.

harrison G. 
Évaluation :
3

Be truthful

DEWAYNE H. 
Évaluation :
5

The location I preferred was close to my apartment and they told me at the skyland blvd location that they didn't have it after they confirmed on the phone that I indeed ‘should' be able to get one there. It costs me alot of time.

Rose E. 
Évaluation :
5

Everyone was friendly and helpful.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
4

The inside of the unit was not clean. There was cigarette ashes all over and a full beer still in cab when I received it. I don't think it was cleaned before it was passed to me.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa H. 
Évaluation :
2

Scheduled early pick up key was not available waited 3 hrs until business opened . Worker was not apologetic and rude. Very disappointed.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

buddy M. 
Évaluation :
4

Hard to park a 20 ft truck at this location

John B. 
Évaluation :
5

Had some issue with pick up of rental as I was not aware that there would not be anyone at the site location to check out the vehicle to me on 1/10/2021. However, after a call to the UHAUL Customer Support, the rep (Angel) walked me through the 24/7 process and I was off and running! BIG SAVE by UHAUL Customer Service!

Steven C. 
Évaluation :
1

My original drop off location said they weren't accepting returns. I had to drive farther away to return. Terrible service and communication from the top down.

Brent R. 
Évaluation :
2

Lazy, rude people. Furniture dolly could not be used as one wheel was broken

Emily P. 
Évaluation :
5

No change needed. GREAT experience !

Donald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NESHONDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL S. 
Évaluation :
5

I worked with the U-Haul on Skyland Blvd in Tuscaloosa first and they helped me locate what I needed. Both U-Haul store's personnel were very helpful.

barbra G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan A. 
Évaluation :
3

Truck cabin interior was clean. However the rear cargo floor was very dirty. Previous renter spilled something. Had I checked before leaving, I would have requested a different truck. Used flat boxes to cover area. Would NOT set my furniture on it directly. Otherwise truck was fine.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian K. 
Évaluation :
4

They do inspect the vehicle at turn in and we're polite when asking me to sweep it out. Truck was dirty when I rented it and I thought it was normal

Mark S. 
Évaluation :
5

When I arrived, on time, to pick up the truck, it was ready but the APP would not work. I was on the phone for almost an hour, most of this time, I was on hold, waiting for a customer service representative. My order was cancelled. I had to make a new This was not a good experience. There was a very kind, on site representative who came to our rescue just before 10:00. Otherwise, this was an terrible experience. Calling into customer service was very stressful.

Mark P. 
Évaluation :
3

very crowded parking lot hard to get the truck out with all of the other trucks around and tight turns

Nickolis T. 
Évaluation :
5

They were able to provide us with a moving truck at the last minute after the UHaul on Skyland did not have the vehicle we had reserved and was not willing to assist and make it right.

Debra J. 
Évaluation :
5

I have no complaints or critiques regarding this experience. Everything was easy and the staff was great and very helpful. I couldn't believe that the final bill was even less than 100 $! We will be back to this location in the future!

Zoe V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon-David D. 
Évaluation :
3

I filled the truck completely up before returning it which was well over a quarter tank more than required and still got charged for extra mileage

garry M. 
Évaluation :
3

The pawn staff personnel were slow and inefficient . The place was not inviting . A pawn shop should not be a drop off location . It was convenient , though .

KIM Y. 
Évaluation :
1

Was one mile over and she gripped at me really! I got lost in the first place and was only one mile over that's ridiculous ! Will never go here to this location again sorry service !

Debbie N. 
Évaluation :
5

The app for off-hours return did not seem to be working properly. Otherwise all went well

John S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

arianna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hanna S. 
Évaluation :
4

don't switch me from one pick-up location to another without telling me, which you DID, and then stick me with a larger truck than I ordered, forcing me to adjust space within, drive a bulkier truck, and pay more for gas. Very upset.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luann W. 
Évaluation :
4

No improvement necessary

Thomas S. 
Évaluation :
5

Quick and easy, kind and considerate workers. Gas tank was marked as 'full' but was not really, ended up paying another 5 or so bucks in gas probably - but no great solution for that.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fayne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederic B. 
Évaluation :
5

They were great and accommodating

glenda S. 
Évaluation :
5

Pawn Royale was efficient and transparent with the U-haul transaction

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell U. 
Évaluation :
5

I think it would be difficult to make it any easier!

John P. 
Évaluation :
4

It would be nice if they told me where the key was located. I was given the code to open the lock, but it took a few minutes to find the lock on the back of the truck.

Rachel W. 
Évaluation :
3

Location was closed when I went to pick up my rental truck. I am not able to use my phone to access the internet to process the rental process. The location should be OPEN when you pick up your RENTAL.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
4

Although Royale was helpful - they were not the friendliest -it was like I was troubling them due to the app/contact free system not working on the phone. I much prefer to work with the Uhaul Store in Tuscaloosa on Skyland Blvd

Bonnie R. 
Évaluation :
4

2 dozen furniture pads were placed inside the cab instead of in the back of the truck. When I picked it up, it was pouring rain and I had to pull the truck out and move the pads to the back while getting drenched.

Scott M. 
Évaluation :
5

Much better experience turning in truck. App worked fine

Billy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryBeth R. 
Évaluation :
2

Staff at location very rude, unwilling to help. Was told I rented online and they don't handle issues with online rentals. Had trouble with online rental so I went outside of the store to finish checking in online and they closed the store at 3:45 pm as a walked out. Truck dirty and 2 of the 6 tires were very low and I had to take to mechanic for airing up as you cannot just put air in tires with duel wheels(needed special tool). Over all bad experience.

Scott K. 
Évaluation :
4

Not a full service Uhaul and was not as well marked for drop off as other full service locations.

Rodney G. 
Évaluation :
1

No was there and they charged me extra money

Mahelene L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdullah A. 
Évaluation :
1

The truck looked as though it had not been cleaned in a very long time. In this dangerous time it is URGENT that disinfecting be done on every truck or piece of equipment you rent. I was in fear of infecting myself with COVID-19 when I got inside the truck. I am a very careful person and this still made me nervous.

Susan E. 
Évaluation :
5

--

Alan T. 
Évaluation :
4

He was very helpful and had to stay late to straighten out the situation.

Daphne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenita F. 
Évaluation :
1

They charged me 25$ for a cleaning fee and the truck was already dirty..

Barbara S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

Pick up point was great. The automated texts were still sending different pick up locations after I had confirmed the pick up with a call.

Meryl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jasmine G. 
Évaluation :
3

Wanted 29,00 $ to sweep the truck. We swept it in 2 minutes.

JOHN H. 
Évaluation :
4

Everything was good Tell I recibe My Invoice I Came drop About 3 min After 6 pm And They was closing they tell There's Some charge For and I got That But I found At my bill Charger for Cleaning And I return The vehículo Clean Soo Why Is that charge I Responded when I got my invoice And I ask why Are they charge me For something I Do it and never responded !!!

Ana Rosa R. 
Évaluation :
4

Truck had to be jumped off

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aqi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan T. 
Évaluation :
5

Quick and easy. The gentlemen that assisted me was friendly and efficient.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney L. 
Non les évaluations ont été soumises pour cet établissement.

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