Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)

827 évaluations

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Heures

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sat
    De 10 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/26/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services dans cet établissement :

Heures

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    Fermé
  • Thur–Sat
    De 10 h am à 5 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/26/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Returned truck on time and was treated as if I'd stolen vehicle.

John G. 
Évaluation :
3

I have issue about my deposit. I give my money to you with no waiting but it takes 5 days to get my deposit back. I was depending on that deposit now my family has to suffer because of it. I had the same problem last time I moved but forgot now I remember. I won't be using uhaul ever again. As you can see I used you guys a lot but I'm to disappointed to use again.

Lamond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

calvin R. 
Évaluation :
4

Only thing, was there is a very LG dog, the wrong person will be offended, dog is very intimidating!

Danny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

danica W. 
Évaluation :
5

Give the gentle man that works at pawn royal with the beard hes really kool great customer service he is really good and polite

Elizabeth D. 
Évaluation :
4

The Uhaul facility is located within a pawnshop, but overall the service was fine.

Willie B. 
Évaluation :
3

Aucun

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
4

The parking isn't the best. Everything was packed in like sardines, Otherwise, our experience was the best we've ever had with u-haul rental. LOVE the mobile check-in process!

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
1

The person that worked there is rude I will never ever rent or do any type of business with them again.

Mitzie M. 
Évaluation :
5

Had difficult time trying to get website to load , spent 2 hours on Saturday morning before we finally got in touch with person on phone!! Return went a lot easier!! 10' box truck worked well.

JOSEPH M. 
Évaluation :
4

Arrived to turn in to discover that a different location was in the system. The agent looked over my receipt to see that I was in the scheduled place and no charge would be applied.

Shawn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bjoern K. 
Évaluation :
5

Everything was good.

Wendell Y. 
Évaluation :
4

signal not strong enough to use after-hour remote check-in.....kept trying to upload pics/video but it never went through

kristie S. 
Évaluation :
5

Fantastic team at Pawn Royale! Very helpful and very friendly!

Rhett C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn P. 
Évaluation :
4

I was set up to do the rental by mobile pick up which didn't work at all which sucked. I was lucky to find that the store was open and I could do the processing with them in person. I was not happy that $100 was taken for a rental that had an est of $65 and in the end it became a problem with getting my receipt and credit back from the $100 which was processed. I've spent the last 4 days dealing with this to a end of U-haul having to write me and mail me a paper check for the refund from the rental cost vs the $100 taken. The store was helpful with pick up and drop off, U-Haul not so much.

Kheley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Don't change pick up location the morning of pick up. We went to the wrong place

ANDREW O. 
Évaluation :
1

The truck had a dent on the right side. Truck was dirty with trash in it. It did not have 3/4 of gas like they said it would. It was picked up at the pawn shop. Felt like we were bothering the man working there.

Helen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
3

U-Haul does trucks well and the person behind the counter at Pawn Royale was helpful and friendly and had a good sense of humor. FUTURE customers should have NO CONFIDENCE any guarrenteed rented items (movers, dollies, etc.) will actually be available/show up. I reserved an appliance dolly, 2 furniture dollies, and a regular dolly for boxes, and furniture blankets, as well as 2 movers the day of my move. There was NO box dolly. There were NO furniture dollies. We had to drive across town to Skyland to secure a last-minute appliance dolly. THE MOVERS NEVER SHOWED UP. My brother and I were left to move a 2BR apartment in 98 degree heat by ourselves because the movers never showed up. We moved furniture by hand down 2 -- TWO -- flights of stairs with multiple turns. Do not use MovingHelp.com and definitely DON'T use Hasty Hauling and Moving. When I booked mover/truck loading services over the phone, Scott told me to expect a call from my 2 movers the day prior to the move. That call? It was a barely audible cell call from IDAHO. There was NO ONE actually in Tuscaloosa answering the Hasty Hauling and Moving Co.'s phones or communicating clearly w/me. The individual Tuscaloosa-based "movers" never called or answered the phone. When the movers had not shown up by 10:30 am. the day of my move, my mom had to call to cancel. She stayed on the phone with U-Haul/Moving Help for over an hour trying to pin someone down. DO NOT DO NOT DO NOT count on anything other than the truck if you move with U-Haul! My brother had to stand in a 100+ degree metal truck loading and arranging heavy furniture and boxes. Because of U-Haul's unfullfilled promises, a loading that should have taken 2 hours took 6. We should have left Alabama by NOON (at the latest). Because the movers never showed, we left at 3:30. U-Haul sent email after email promising all of the above was "guarenteed." If your company cannot guarentee your products or services, don't offer them to customers!

sarah C. 
Évaluation :
3

I got shafted on the fuel. They indicated it was half full but when I got in the truck it had an 1/8 less. They also had a flawed odometer reading. I put 2 gallons back in after driving less than 20 miles. I got charged like $30 extra for gas.

Daniel S. 
Évaluation :
3

I rented a hand truck and there was nowhere for me to pick it up, any instructions, nor was it loaded in the truck.

Guilherme B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

none

Leon H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michelle H. 
Évaluation :
3

No one was here for drop off

Iyanna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
1

Hello, I needed furniture pads in Tuscaloosa, AL. so I looked up a Uhaul location. I found one, but it was located at a pawn shop. I went there on Saturday 04/16/22 and rented 36 furniture pads. I only needed the pads for 6 hours and then I wanted to return them the same day. The guy told me that he didn't want them back until Monday 04/18/22. I was told the price would be $30. After I returned the pads, my card was charged $90. I was told the price would be $30. I tried to return the pads the same day within 6 hours of renting the pads, but the UHAUL location within a Pawn Shop would not allow me to return the furniture pads until Monday 04/18/22. I would like the amount of $60 that was overcharged to my card refunded. You will also notice that I never signed a contract stating that I would be charged $90 to rent 3 dozen furniture pads for 6 hours. I wanted to return the pads on the same day but I was not allowed to do so.

Mark M. 
Évaluation :
1

Poor location to get in and out. Charged an extra fee to drop off early and the location was not even open on the Sunday I dropped it off. All other Uhaul locations allow early drop off. I will not be using this location again.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERB C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hank M. 
Évaluation :
5

I had trouble with using the app but other than that the experience was smooth and easy.

Jamison T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
1

We showed up a few minutes earlier to look at the trucks (never rented from Uhaul, so didn't know what to expect). The location opened on the hour a few minutes later, but the employee was out there reviewing trucks. Lori asked him a question and was met with a rude response, and when they opened he was extremely short with me and responded to us as if we were stupid. Never going to that place again. The truck itself was fine.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Great service all around Keep up the good work!

CRAY S. 
Évaluation :
3

The lock was hard to open. I had to get the owner to open it for me. Upon returning the truck, the uhaul website was down and I had to call and hold for over an hour for the lady to say “ okay I put it in that the system was down. They will check your truck in n the next business day”.

Kristie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT B. 
Évaluation :
1

This trip in the U-Haul truck was terrible! The truck overheated and we had to pull over several times to let it cool. The truck also got more difficult to start on every crank up. Then towards Dallas a traction control warning also came on. We then got to Dallas Texas. The car wouldn't even crank at the gas station. We called the emergency road assistance. The service man was over an hour away. This was at around 11pm at night! He got to us and did a decent job that turned out to be a temporary fix. He said the truck needed to be serviced, he said they don't build good trucks anymore. He said the nut connected to the starter was coming off and thats why the car wouldn't crank. He tightened to nut and fixed the start up issue. He then told us the oil pipe going into the engine wasn't connected and oil was coming out causing the truck to overheat. He said the car wasn't inspected and needed servicing. We got to our hotel. Then had to leave 5 hours later to make the trip in the time we needed. We barely got any sleep due to the faulty truck. Unfortunately, the truck overheated an hour into the trip while we were idling. We had to pull over a lot of times to let the truck cool. I ended up missing my job interview. I also had to purchase oil to put into your faulty truck. The rep at the drop off location says that the people who gave us the truck need to offer reimbursement, and I agree.

Kara P. 
Évaluation :
3

Called to extend my rental for a second time and was told I could not because uhaul had no record where I had extended it the first time, but the money was taken off my card.

JAMES M. 
Évaluation :
3

All ok

DOYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE T. 
Évaluation :
5

The truck was acceptable. As most, it had its quirks. It had a pretty bad shake while driving, but all in all, it was fine. The online checkin was nice, beside having to wait for them to call an “alternate” number before letting me rent. This made no sense at all. They called my wife and hung up on her and then let me get the key. All in all, great location and good experience.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan T. 
Évaluation :
4

Before hours drop off.

Mark B. 
Évaluation :
1

the drop off location wasn't active yet, the lady didn't even have a computer yet to process anything. Wasted a lot of time and gas finding another drop-off spot, what should have taken less than an hour took all morning and my dad also wasted a lot of gas following me around looking for another drop-off location.

robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
5

Use this location often. Always friendly and efficient and helpful. Will continue my business here. Several other choices but these folks are my first choice.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Everyone there is a pro

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOOKER T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kesley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Great service. Easy going - let me change to a trailer after reserving a box truck with no problems. 3rd time renting and it always works out.

ZACHARY H. 
Évaluation :
5

Attentive customer service. Very helpful!

Terry W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

edwin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Absolutely nothing. Everything was great.

Adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA M. 
Évaluation :
2

not much room to navigate the parking lot

albert N. 
Évaluation :
3

Please clean your trucks with COVID-19 the inside cabinet was dirty

tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE M. 
Évaluation :
3

We could not get the truck size we wanted at any location in our city. The truck windshield was so full of bugs you could barely see out. We had reserved pads and there were none avaliable. The employee said the customer ahead of me rented them all.

Kim Y. 
Évaluation :
3

Website said store opened at 830. It wasn't open when I gave up after 9. I tried using u haul.com to leave the keys and iy wouldn't work. I was charged a convience fee for my not being able to communicate with uhaul.com. Also the truck would not allow me to see the correct mileage. I took a pic of it as asked and it tild me it was less than when I started.Otherwise truck was good and when was able to see them the employees were OK. One other thing, the gas tank was on 3/4 full making it hard to know how much gas to put in.

Barry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Good location!

John S. 
Évaluation :
5

A sign near the trucks that remind customers to sign into their account would be great!

Patti S. 
Non les évaluations ont été soumises pour cet établissement.

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