Customer Reviews for Pawn Royale
(U-Haul Neighborhood Dealer)

964 évaluations

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Heures d’ouverture

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Sat: 10 am–5 pm
  • Sun: Closed
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY K 
Évaluation :
5

Rien

WILLIE N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOLAN M 
Évaluation :
5

The attendant met me outside and closed out the rental. Quick and easy!

Jil T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Windle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T 
Évaluation :
1

Dropped the truck off before 4:00 on time the day I was told to drop off . Nobody was there so I put keys in drop box. They charged me for an extra day and after hours fee?? I want my money back. This is not a valid charge?

KEVIN C 
Évaluation :
2

Better personality of staff, non smoker trucks, a working web site or better yet no website at all. No contact or limited contact with knowledgeable, experienced, and respectful customer service personnel being replaced by cold impersonal computers is not a step in the right direction or upgrade. It's NOT faster and easier, instead it's frustrating and NEVER answers my questions.

CHRISTOPHER W 
Évaluation :
5

Always get very good service at this location.

ALAN T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN B 
Évaluation :
3

It was a little difficult getting the key out of the lockbox.

Nadia L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANNETTE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEKA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE C 
Évaluation :
4

Easy return through the app

Christy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeffery N 
Évaluation :
4

Excellent service à la clientèle. First time to rent and drive a U Haul. The sales clerk was very nice, helped me decide the size I needed and explained the rental process. If I ever need a U Haul truck again, I will certainly check with this business.

MARTHA K 
Évaluation :
4

Keep barking dog out of door. Some people will be scared away from business

CHARLES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S 
Évaluation :
4

They came through when the Skyland location dropped the ball, not once, but twice on our reservations. Merci.

SHANNA P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARDI S 
Évaluation :
4

Hygiene level of the truck can be better

CHANGKI K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOE H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna X 
Évaluation :
5

The cab was clean but the ride was exceptionally bumpy. It was very rough. Should check the shocks.

KENNETH D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEH B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crista B 
Évaluation :
3

Make sure the key is where is supposed to be, mine was not there, the place was not open yet and calling Uhaul help line was no help.

Jon G 
Évaluation :
5

Very good

Ben M 
Évaluation :
3

Convenient for dropping off, but desperately in need of basic upkeep and landscaping.

Nathan D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alena P 
Évaluation :
3

tires were covered with dry mud, right passenger lower mirror busted, the main passenger mirror was missing the adjustment screw and position at it's lowest level which was too low for safety to view out that side,

Joseph C 
Évaluation :
5

Great Customer Service

Brad J 
Évaluation :
5

It was pretty dark in the parking lot but other than that, there are no complaints.

mia w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
1

This place is a former pawn shop which has been closed for some time. There is no personnel at the location. The place is overgrown and desolate. It certainly does not look or feel safe. And I was charged a cleaning fee and an after hours service fee. There are drop boxes readily available for key deposits in case of after hour drop-off. I have used such drop boxes just within the past 2 months without occurring an after hours service fee. I made pictures of the truck that I personally cleaned before turn-in. It was clean! I would certainly like to have contact with details from u-haul about those two charges.

SAMUEL R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaTanya G 
Évaluation :
5

Pickup was quick and easy and the tow dolly was in good condition

Phillip D 
Évaluation :
5

Rented a dolly not sure if it was the tires or rim it bounced like crazy empty and it Vibrated my whole truck with the load on it told salesman he noted it

Robert G 
Évaluation :
5

Very easy to pick up unit. I had to be switched to this location at the last minute. It did hurt me on the mileage and gas since the truck was much larger than i needed.

James N 
Évaluation :
3

Have equipment that you reserved on the property. I had reserved a small trailer and a dolly, my son gets there to pick up and they had no dollies. Needless to say I was refunded the price of the dolly, but what is the point of doing a reservation if you don't have the equipment that the customer ordered?

Tina C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W 
Évaluation :
2

The drop off location was closed and was not going to re-open until a day after my scheduled drop off. I had to call the 1 800 number to complete the drop off.

STEVEN P 
Évaluation :
2

Truck wasn't in great shape. Did the job but not the best equipment. Location as well as employee at this location leaves a lot to be desired. We waited almost 25 minutes to pick up our truck that had been previously reserved. It's combined with a pawn shop and for some reason those customers were getting help first. Not a friendly establishment at all!

Douglas F 
Évaluation :
5

Excellent service and excellent staff.

Brian M 
Évaluation :
2

Truck share early check-in/pickup did not work at all. Luckily there was a U-Haul maintenance/transfer guy there (David). He was the only reason that I was able to get my truck 2 hours before the store opened. I don't know what I would have done if he had not been there. The whole early pickup AND aftrr hours drop off processes need a lot of work.

Bruce S 
Évaluation :
5

Everything was super simple form the pickup to the return of the truck. The location was good, too. Seemed very efficient and organized. The after hours key box was great as I showed up the location before they opened.

Natalie B 
Évaluation :
1

Truck I requested and confirmed was not at the pick up site. The next place that had the truck I ordered was 40 miles away. Made the trip much harder as the truck they gave me was 10 feet larger.

Madison R 
Évaluation :
1

Customer service is horrible. Worst experience ever at a U-Haul location. Between his "could care less" attitude and his screaming at me because of his lack of directions I will never go back to this location.

John P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dwight g 
Évaluation :
3

Cab of the truck smelled like cigarettes and the back of the truck smelled like gasoline.

Jamin M 
Évaluation :
5

Easy to find. And a Pyranees to pet.

Elaine K 
Évaluation :
5

Always a great experience!!

Ashton T 
Évaluation :
3

Pretty simple drop off. Personnel was not very welcoming.

Quantavia E 
Évaluation :
2

Manager was unfriendly and alittle rude. Manager miscalculated millage and made the total go up due to over milage.

Andy R 
Évaluation :
5

Very professional

Greg C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Campbell F 
Évaluation :
3

No changes. It was a good pick up and go location. Big dog in the building but was friendly

Patrick G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica h 
Évaluation :
5

s/o

Earl G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim T 
Évaluation :
4

I requested blankets but they were not provided. However, when I called to have the blanket charge removed, the associate had already removed them.

Steve K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N 
Évaluation :
3

Was given a truck with cement dust on wheels by the pick up site location and since I didn't mention it at that time the drop off location wants to charge me to clean up something that I didn't create. Also charged me for an extra day since I was half hour late... eventhough I tried calling to communicate this but they wouldn't answer and automated service couldn't connect me with anyone. Poor customer service by UHaul then you want to blame and charge me. I will go out of my way not to use Uhaul in the future due to the negligence of the personnel and lack of live operators to assist with the situation. You guys suck and are a rip off... no stars out of 10 from me!

Russell L 
Évaluation :
5

Truck was great except it heavily smelled like cigarettes. I wish there was a way to make smokers spray it with Lysol when returning for the rest of us.

Kim C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT H 
Évaluation :
3

Nothing on the location, but be wary of the extra charges to gas. We filled up the tank to the amount that we received the truck, and were still charged.

Silas S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy H 
Évaluation :
3

The check engine light was on. Steps should be installed making it easier to get in and out of the cab.

Mike Y 
Évaluation :
5

Perfect

Sandra M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SYLMEIKA R 
Évaluation :
4

I wasn't told about needing to take pictures of the mileage. I did everything else. I'll use them again.

Barry R 
Évaluation :
2

gas cap was missing, check engine light was on, engine ran really rough, trash in the cab, not what I expect from U=haul.

robert s 
Évaluation :
5

The check out/check in experience was easy and my cost was right on the money! The associates at both, the Northport and Decatur location were awesome. I would definitely use/recommend again!

Halley M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMILY E 
Évaluation :
2

The location was closed mid day on a Wednesday. The vehicle had a couple of warning lights on it, including the check engine light. This likely indicates a lack of upkeep.

Richard H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily G 
Évaluation :
5

Great service from the guy we rented from and everything was easy with drop off. Highly recommend, and would definitely use again if needed.

Judy T 
Évaluation :
3

The customer service was horrible!!

Laurcatsia F 
Évaluation :
3

Le client n'a pas laissé de commentaire.

johnny h 
Évaluation :
4

The truck was dropped off after hours

CAROLYN G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey S 
Non les évaluations ont été soumises pour cet établissement.

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