Customer Reviews for Pawn Royale
(Concessionnaire U-Haul dans le voisinage)

790 évaluations

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

michelle H. 
Évaluation :
3

No one was here for drop off

Iyanna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
1

Hello, I needed furniture pads in Tuscaloosa, AL. so I looked up a Uhaul location. I found one, but it was located at a pawn shop. I went there on Saturday 04/16/22 and rented 36 furniture pads. I only needed the pads for 6 hours and then I wanted to return them the same day. The guy told me that he didn't want them back until Monday 04/18/22. I was told the price would be $30. After I returned the pads, my card was charged $90. I was told the price would be $30. I tried to return the pads the same day within 6 hours of renting the pads, but the UHAUL location within a Pawn Shop would not allow me to return the furniture pads until Monday 04/18/22. I would like the amount of $60 that was overcharged to my card refunded. You will also notice that I never signed a contract stating that I would be charged $90 to rent 3 dozen furniture pads for 6 hours. I wanted to return the pads on the same day but I was not allowed to do so.

Mark M. 
Évaluation :
1

Poor location to get in and out. Charged an extra fee to drop off early and the location was not even open on the Sunday I dropped it off. All other Uhaul locations allow early drop off. I will not be using this location again.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERB C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hank M. 
Évaluation :
5

I had trouble with using the app but other than that the experience was smooth and easy.

Jamison T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
1

We showed up a few minutes earlier to look at the trucks (never rented from Uhaul, so didn't know what to expect). The location opened on the hour a few minutes later, but the employee was out there reviewing trucks. Lori asked him a question and was met with a rude response, and when they opened he was extremely short with me and responded to us as if we were stupid. Never going to that place again. The truck itself was fine.

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Great service all around Keep up the good work!

CRAY S. 
Évaluation :
3

The lock was hard to open. I had to get the owner to open it for me. Upon returning the truck, the uhaul website was down and I had to call and hold for over an hour for the lady to say “ okay I put it in that the system was down. They will check your truck in n the next business day”.

Kristie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT B. 
Évaluation :
1

This trip in the U-Haul truck was terrible! The truck overheated and we had to pull over several times to let it cool. The truck also got more difficult to start on every crank up. Then towards Dallas a traction control warning also came on. We then got to Dallas Texas. The car wouldn't even crank at the gas station. We called the emergency road assistance. The service man was over an hour away. This was at around 11pm at night! He got to us and did a decent job that turned out to be a temporary fix. He said the truck needed to be serviced, he said they don't build good trucks anymore. He said the nut connected to the starter was coming off and thats why the car wouldn't crank. He tightened to nut and fixed the start up issue. He then told us the oil pipe going into the engine wasn't connected and oil was coming out causing the truck to overheat. He said the car wasn't inspected and needed servicing. We got to our hotel. Then had to leave 5 hours later to make the trip in the time we needed. We barely got any sleep due to the faulty truck. Unfortunately, the truck overheated an hour into the trip while we were idling. We had to pull over a lot of times to let the truck cool. I ended up missing my job interview. I also had to purchase oil to put into your faulty truck. The rep at the drop off location says that the people who gave us the truck need to offer reimbursement, and I agree.

Kara P. 
Évaluation :
3

Called to extend my rental for a second time and was told I could not because uhaul had no record where I had extended it the first time, but the money was taken off my card.

JAMES M. 
Évaluation :
3

All ok

DOYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE T. 
Évaluation :
5

The truck was acceptable. As most, it had its quirks. It had a pretty bad shake while driving, but all in all, it was fine. The online checkin was nice, beside having to wait for them to call an “alternate” number before letting me rent. This made no sense at all. They called my wife and hung up on her and then let me get the key. All in all, great location and good experience.

Mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan T. 
Évaluation :
4

Before hours drop off.

Mark B. 
Évaluation :
1

the drop off location wasn't active yet, the lady didn't even have a computer yet to process anything. Wasted a lot of time and gas finding another drop-off spot, what should have taken less than an hour took all morning and my dad also wasted a lot of gas following me around looking for another drop-off location.

robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL F. 
Évaluation :
5

Use this location often. Always friendly and efficient and helpful. Will continue my business here. Several other choices but these folks are my first choice.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Everyone there is a pro

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOOKER T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kesley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Great service. Easy going - let me change to a trailer after reserving a box truck with no problems. 3rd time renting and it always works out.

ZACHARY H. 
Évaluation :
5

Attentive customer service. Very helpful!

Terry W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

edwin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savannah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOLLY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Absolutely nothing. Everything was great.

Adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA M. 
Évaluation :
2

not much room to navigate the parking lot

albert N. 
Évaluation :
3

Please clean your trucks with COVID-19 the inside cabinet was dirty

tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE M. 
Évaluation :
3

We could not get the truck size we wanted at any location in our city. The truck windshield was so full of bugs you could barely see out. We had reserved pads and there were none avaliable. The employee said the customer ahead of me rented them all.

Kim Y. 
Évaluation :
3

Website said store opened at 830. It wasn't open when I gave up after 9. I tried using u haul.com to leave the keys and iy wouldn't work. I was charged a convience fee for my not being able to communicate with uhaul.com. Also the truck would not allow me to see the correct mileage. I took a pic of it as asked and it tild me it was less than when I started.Otherwise truck was good and when was able to see them the employees were OK. One other thing, the gas tank was on 3/4 full making it hard to know how much gas to put in.

Barry R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary J. 
Évaluation :
5

Good location!

John S. 
Évaluation :
5

A sign near the trucks that remind customers to sign into their account would be great!

Patti S. 
Évaluation :
5

Aucun

Leon H. 
Évaluation :
5

Busy weekend for truck rentals. Folks were professional and everything went per reservation. Folks handled multiple renters efficiently at check out and check in.

alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theron I. 
Évaluation :
1

We reserved a truck at the 15th Street location and they didn't have our truck. They moved us to the Northport location and they didn't have a truck until 5:00 that night. We had hired people to help move starting at 10. Very frustrating.

Bob P. 
Évaluation :
5

Everything was great. The third-party movers were terrible. They cancelled on me

Dustin H. 
Évaluation :
5

I love using Uhaul! I've moved several times and the service has always been excellent!! I just want Uhaul to know that the truck had not been washed on the outside. There was mud splattered down the sides. This will not keep me from renting from Uhaul in the future. When I filled out the online return, one of the questions that I was asked: "is the truck clean for the next customer". I answered "no", because it was dirty on the outside when I picked it up. This is not a big issue with me, but I just wanted you to know. Thanks again for an easy move! Jarrod E. Shields

JARROD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMPSON D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
2

Charged me a bogus cleaning fee on top of everything. Transmission is starting to go.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marshall C. 
Évaluation :
5

Had it not been for Pawn Royale working directly with us we would not of been able to make the move as time required as UHAUL corporate bounced us around as far as Birmingham (1-1/2 hours away) to get a unit. Very disappointing experience with UHAUL Corporate. VERY.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dain L. 
Évaluation :
5

Everything Great

David W. 
Évaluation :
5

Great experience! Great owner!!

Ashton T. 
Évaluation :
1

I have called and tried to fix things about 5-6 times through the last 3 days. Friday I was supposed to get my Uhaul at 9:30, I called the day before to confirm and make sure everything was good, and I was told the Uhaul would get to the pickup location at 9:00 and I was good. At 9:30 am (pickup time) my driver was called and said it would not be ready until 5 pm. That didn't work for me because I had already made all my plans around getting my Uhaul at 9 am and the driver was already an hour down the road on the way to pickup. I then rescheduled to Monday and reserved it for two days. My driver got there Monday and didn't get the furniture dolly or the blankets I paid for. Then I ended up retuning Uhaul after 12 hours of use (paid for 2 days). Then, in total, I get charged 150 extra just for the gas. We put more gas in and it was right around where I remembered the gas was at when I picked it up. I also got a $60 charge for missing/ damaged, I believe they were charging me for dollies and blankets that I never got! So I need to be refunded at least the $60 for “missing” dollies and for the original purchase of the dollies and blankets, I forget the exact price. I believe the gas being $150 extra was also too much considering we did put more gas in it. I know am currently on hold, and have been on hold for the past 45 minutes. PLEASE help and provide me with some assistance.

Ryan K. 
Évaluation :
5

Aucun

WENDELL Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
3

There was low amount of gas in the tank when I received the truck. Ideally there would be already enough to make the destination without filling the tank up.

Oliver R. 
Évaluation :
2

First, when I made the reservation I was told I cop get a hitch at the pick-up location. I could not. This was a big inconvenience. Second, the trailer had not been cleaned out and when I arrived at my destination to load the trailer it was full of mildewed moving blankets.

harrison G. 
Évaluation :
3

Be truthful

DEWAYNE H. 
Évaluation :
5

The location I preferred was close to my apartment and they told me at the skyland blvd location that they didn't have it after they confirmed on the phone that I indeed ‘should' be able to get one there. It costs me alot of time.

Rose E. 
Évaluation :
5

Everyone was friendly and helpful.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
4

The inside of the unit was not clean. There was cigarette ashes all over and a full beer still in cab when I received it. I don't think it was cleaned before it was passed to me.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa H. 
Évaluation :
2

Scheduled early pick up key was not available waited 3 hrs until business opened . Worker was not apologetic and rude. Very disappointed.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

buddy M. 
Évaluation :
4

Hard to park a 20 ft truck at this location

John B. 
Évaluation :
5

Had some issue with pick up of rental as I was not aware that there would not be anyone at the site location to check out the vehicle to me on 1/10/2021. However, after a call to the UHAUL Customer Support, the rep (Angel) walked me through the 24/7 process and I was off and running! BIG SAVE by UHAUL Customer Service!

Steven C. 
Évaluation :
1

My original drop off location said they weren't accepting returns. I had to drive farther away to return. Terrible service and communication from the top down.

Brent R. 
Non les évaluations ont été soumises pour cet établissement.

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