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Better customer service. Leave the keys where they are supposed to be. Customer service hung up on me 4 times because my truck key wasn't in the drop spot it was supposed to be. Had to drive 45 min to get another uhaul from a different location after I had already driven 30 min to get a truck that I couldn't get. I am EXTREMELY DISSATISFIED!!
There was a homeless person that seemed to be on drugs sleeping in the back of the first truck. The second truck was filthy and we had to sweep it out. I didn't ask for furniture pads or a dolly and had no idea I would be charged for them, they were just in the back of the other truck we picked up. It took over 30 minutes to pick up our rental because the person checking it out to us didn't seem to know what they were doing. When we took the truck back, the two employees there had no idea how to return the truck, so they had to call someone else. We were first told that we would have to take the truck somewhere else to drop it off even though I was well early enough within the timeframe we had schedule with uhaul to drop it off. Then we were told just to leave the keys and it would be taken care of the following day. I called to leave a review/complain over the phone today about our experience and the truck had STILL YET TO BE CHECKED IN. I am very unhappy with the experience we had, and quite frankly felt very unsafe at the establishment this truck was at.
Better computer
The Pay Less / U-Haul Drop Off Location lacks coordination, communication and training in processing U-Haul Rentals. Apparently, they did not process my drop off U-Haul properly the first time I dropped the vehicle off and I needed to contact the U-Haul dispatch line to rectify the confusion the second time I drop my second U-Haul Rental. I would not recommend using this location as a drop off to anyone.
The Pay Less / U-Haul Drop Off Location lacks coordination, communication and training in processing U-Haul Rentals. Apparently, they did not process my drop off U-Haul properly the first time I dropped the vehicle off and I needed to contact the U-Haul dispatch line to rectify the confusion the second time I drop my second U-Haul Rental. I would not recommend using this location as a drop off to anyone.
They over charged us quit a bit on our rental. Whe I confronted the worker he said they couldn't do anything about it. Very shady. They also don"t go over the rental agreement with you or the mileage, They just say fill it up when you get back. So you fill it up at there place and still charge you gas and mileage. This place I wouldn't recommend to rent a U-haul.
