Évaluations des clients Payless Express Oil

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Payless Express Oil

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Mohammad O. le

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They cheated on the gas even though I filled up more then is supposed to be

Sandra S. le

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Whomever was working in the morning, an older, Hispanic man, was HORRIBLE. I asked for an oil change while I had the truck and left my car there. He. Didn't. Know. How. To. Read. The. Sticker. On. The. Windshield. From. My. Prior. Oil. Change! Then, he couldn't figure out how to open the hood, so he gave the car back to me. When I arrived, I had questions about my rental, the office was open, but no one was at the desk. I waited 15 minutes for him to come out of the bathroom. All of this made me late for my appointment, and I really wanted and needed the oil change!!! NEVER going back, and I frequently have the need to rent trucks and vans. Will never use Hertz again. The entire process was inconvenient and expensive.

Alice P. le

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i was supposed to pick up our equipment at 9am using the phone app. No one checked in our truck when it was dropped off on Saturday so it wasn't assigned to me for pick up. I called your service number and they couldn't remotely fix my problem. I had to wait until they opened at 10am to pick up our truck. The person at the counter didn't know how to fix the issue so he had to call the owner. I didn't get my truck until 10:30am while my movers were waiting at the house doing nothing since 10am. I'm disgusted with this service.

DAVID M. le

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Le client n'a pas laissé de commentaire.

victoria H. le

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Le client n'a pas laissé de commentaire.

Mohmmad A. le

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Not very helpful, made me run an hour late. stopped helping me to do oil change stuff.. he was a nice person but I didnt feel like a priority.

John L. le

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One guy who doesn't know how to work the rental computer PLUS attending to the oil change business does not equal customer service.

Orlando R. le

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Le client n'a pas laissé de commentaire.

Fortunato A. le

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Wet difficult to find. No signs stating it was a uhaul drop off location. The gentleman that helped was very nice. But had no idea I was even dropping the truck off.

Rohit A. le

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Staff at location was not properly trained. It took 60 mins and several phone calls to customer service while standing on the road to get the keys. The store had the key all along with them but did. It give it right away and kept asking for key code.

Jillian N. le

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Was closed when I arrived to drop off.

Joseph B. le

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The person checking out the equipment was helpful Slow: even though I checked in online before picking up the equipment, it took a very long time to work through the steps on the Uhaul software. I notice the software is not user friendly at many locations. Cramped space: difficult to get the trailer out of the parking space and lot

KENNETH S. le

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Very tight there are too many businesses in the area to negotiate a 15' truck

Spencer S. le

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Le client n'a pas laissé de commentaire.

Ryszard M. le

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Le client n'a pas laissé de commentaire.

Srinivas T. le

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Vehicle is stinking and not cleaned at all, I could find used buds and soda cans. Had real hard time.

Timothy C. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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RAFAEL Payless Oil Express was very helpful from check in time til I drove out. If you want to improve every customers experience then do something about the attitudes of those working at the Uhaul store at Oakton and Mt. Prospect Rd. In Des Plaines. They act like you are doing them a favor.

Stormy T. le

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We dropped off after hours. It was difficult to know if we were at the right location. The address was listed and there was a U-haul sticker on the door however the name of the business, as listed on the paperwork, does not appear anywhere.

Ronald R. le

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No signage made it difficult to locate but staff was very helpful

Kevin D. le

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This location was not clearly marked. We had a hard time finding it because it was not an official U-Haul location. It was a car wash. We were frustrated driving around where the address had taken us.

Terrence B. le

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Le client n'a pas laissé de commentaire.

David J. le

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Le client n'a pas laissé de commentaire.

Andrew J. le

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Parking lot was in terrible shape

Jacklyn E. le

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I was told that a second day would be $40. Nothing was said about my being charged extra money for a second day of insurance.

Alma M. le

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Rafael was very pleasant to work with, and made the rental experience enjoyable. Great customer service.

gregg R. le

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Le client n'a pas laissé de commentaire.

OLIVIA R. le

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Le client n'a pas laissé de commentaire.

ricardo M. le

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Don’t understand why this location was shown as available for my original desired pick up time of 7am on 2/4/18 when they can’t do that. It was very inconvenient for me to go on 2/3/18 instead also because they changed it shouldn’t I receive a $50 credit?

Zack F. le

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Le client n'a pas laissé de commentaire.