Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)

1 543 évaluations

1060 S State Hwy 46   New Braunfels, TX 78130

(830) 608-1975

Heures

  • Mon–Fri
    De 8 h am à 4 h pm
  • Samedi
    De 8 h 30 am à 1 pm
  • Dimanche
    De 9 h am à 12 h 30 pm

Services dans cet établissement :

Pour nous contacter

(830) 608-1975

1060 S State Hwy 46
New Braunfels, TX 78130

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 4 h pm
  • Samedi
    De 8 h 30 am à 1 pm
  • Dimanche
    De 9 h am à 12 h 30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

This location and personnel are great!

Ricardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Best UHaul I have ever pulled. Manager was so friendly and polite.

donnie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda A. 
Évaluation :
5

Very good service, great job keep up the good work.

Darrell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Issacs M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
3

Truck vibrated badly at 65 miles per hour. Shaking the mirrors where you couldn't see out. The windows and mirrors were dirty when I got the truck. Headlights sucked badly. They barely went out a 100 ft in front of the truck

Steven R. 
Évaluation :
5

Very professional and helpful, thank you

Shawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

I feel like companies always try to get as much money as possible from customers but we had the exact opposite experience here. No extra random fees. We even turned it like 10 minutes “late” and weren't penalized for it!

Alexander E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard E. 
Évaluation :
5

Although I return a day early and didn't get any kinda refund for returning early over all happy

BRANDY ALEXANDER E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl J. 
Évaluation :
5

Closing at 4 o'clock is a bit early, hours that fit the customer better would be nice. Lady attendant was very nice.

jane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan B. 
Évaluation :
5

Great Customer Service!

Armando P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
4

After hours drop off was convenient and easy.

Garry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

S.O.

Clifton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

I thought they were open until 5:00 but they closed at 4:00. Handle everything over the phone

James C. 
Évaluation :
5

Polite. Helpful. Knowledgeable and everything was ready as promised!!

Mike F. 
Évaluation :
1

Air up the tires! Fix the steering/wheel alignment! Almost a $1 per mile plus I had to pay and take time out to put air in the tires. So I could get better gas mileage! Truck was in bad shape over all, the body had so much damage panels were bent on the truck! No light in the bed of the truck TERRIBLE SERVICE!!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

These folks were so amazing. I moved over 4 weekends renting a 5x8 trailer each time. It was a great experience four times. No glitches, everything clean and on time. I'd recommend them to anyone needing equipment for moving.

MARLEE B. 
Évaluation :
4

That truck carried my whole life like a reliable old plow horse and Sharron was amazing! A+

Robert S. 
Évaluation :
3

The items I ordered to assist my move were not available. There was time to contact me so that I could make other arrangements. The vehicle was not filthy but it was not clean inside the cab but there was not a place for comment on the clean and well maintained question. The attendant was pleasant.

Debra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry N. 
Évaluation :
5

Every thing was fine, I will use them again Thanks, Ruben.

Ruben G. 
Évaluation :
5

Shawn was polite & attentive!

Glen W. 
Évaluation :
5

Great service from this location. Highly recommend it.

MARLEE B. 
Évaluation :
2

Truck cab was very dirty inside. We were told online to make an appointment for pickup, but it was first come first served. Instead of starting with a full gas tank, it was at "approximately 7/16". We had to guess how much gas to refill.

Ronald C. 
Évaluation :
2

had reserved a truck. arrived, apparently they rented it out to someone else, making me late. had originally filed for a 48 hour rental. on the day of return i saw it was due back 3 hours prior to the original drop off date.

Patrick R. 
Évaluation :
5

Sherri was amazing!

Ben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
1

Original unit was not available, was replaced by a wrecked and dirty unit. Tried to charge me for fuel because they didn't check it in correctly before I got it. Good thing I took a picture of the fuel level. Just not a good experience at all.

James D. 
Évaluation :
3

I made my reservation on August 29, 2022 and on October 27 (the day before my scheduled pick up), my reservation was changed completely without anyone ever calling me to talk to me about the change. This included the van size, the pick up location, and the pick up time. The only reason I knew about the changes was because I received an email confirmation and noticed inconsistencies so I went down to the original location and was informed that everything had changed. I spoke with a corporate representative who kept saying I had received a “free upgrade” to a 15' van from the 10' I asked for because no 10' vans were available. However, I did not need a 15' and it would have cost more in gas and been more of a hassle, and as I mentioned, I had made the reservation two months in advance. This was not an upgrade and should not have been referred to as one. It felt very manipulative. The representative was able to secure a 10' van for me which I greatly appreciated. The next day when I picked up the truck, the check engine light was on. When I asked the attendant what to do, she told me to go to AutoZone to figure out what was wrong and offered no other solution. I had to go to three locations because the scanners were not working which delayed my arrival time to my first destination by an hour. AutoZone finally said it was probably just an emissions issue and was good to drive. A few days later, the tire pressure sensor went off and uhaul was able to send out a technician. He was extremely thorough and pleasant and arrived very quickly. I was pleased with this part of the process. However, 45 minutes later, the tire pressure sensor went off again. We had to detour yet again to get the tires checked because we wanted to avoid a blowout. Each time I called uhaul (a total of three times in five days) the representatives were pleasant and helpful which I appreciated. What I did not appreciate was a lack of communication from the beginning, especially regarding my reservation change which was made two months in advance. I also did not like receiving a van that clearly needed to be serviced. These incidents combined made me want to use a different company in the future, however, uhaul has a monopoly on this industry and as such, it would be virtually impossible for me to do so. Clearly you value customer service since your representatives were so polite and efficient. I just wish that went past the surface level. My reservation should not have been changed without a verbal confirmation from me that this was okay and we should NEVER have received a vehicle with a check engine light on before embarking on a cross country trip.

megan M. 
Évaluation :
5

Great service. Quick and competent.

Michael G. 
Évaluation :
4

The CSR was alone and swamped with customers.

BILLY E. 
Évaluation :
4

This local was great. Our experience with UHaul over all was terrible and I will definitely think twice about working with UHaul again.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay E. 
Évaluation :
1

Not steal my money 90,7 to be exact

Adrian S. 
Évaluation :
5

When I returned the truck at 4:23 pm, The office had closed at 4pm. maybe close a little later like 5pm. over all rating great!

Henry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adnan K. 
Évaluation :
5

We really enjoyed working with the gal in the office and she even showed us a couple of things we never knew about hauling trailers.

suraiya H. 
Évaluation :
5

Thx to lady at desk for helping with hitch!

Patrice S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee W. 
Évaluation :
5

When I called about the rental, I was given accurate information. When I arrived, my rental agreement was ready and accurate. Very appreciated. Excellent guest service.

Glenn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILJENKO M. 
Évaluation :
5

Always excellent in product and service. Thank you for caring.

Yansu A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Location was fast, friendly and took care of my needs. Merci.

Mark S. 
Évaluation :
5

The gentleman went above and beyond to make sure that we got our truck even though they had closed at 12:30 that afternoon as it was a sunday. It was greatly appreciated he made sure that he called me back and told me that the computers weren't working to pick it up by phone and did it all over the phone and it was so easy.

Don M. 
Évaluation :
4

Don't overcharge customers for auto transport. Charged me as separate not together with 26ft truck. No discount given.

Martin M. 
Évaluation :
4

I felt I was overcharged for a car transport and was not given a discount for renting it with a 26ft truck.

Martin M. 
Évaluation :
5

She does a great job,

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G. 
Évaluation :
5

Thorough, efficient, clean, ready, polite. Friendly, helpful!

jeff M. 
Évaluation :
5

Excellent service à la clientèle. The personnel are always helpful and get you on the road as soon as possible.

Huntor B. 
Évaluation :
2

The system allowed me to reserve certain pieces of equipment online. I was counting on these items and, when I arrived to pick everything up, was told they didn't have 2/4 of the objects I reserved (the appliance dolly and furniture dolly). They also did not have enough furniture pads and I was still charged full price for a dozen. I was then told to go to the main uhaul center and they would have my equipment. They did not. This was not a pleasing experience.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G. 
Évaluation :
5

Sherry was very helpful

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
5

Staff are always helpful

Lee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Have gas in vehicle . Our truck barely had any .

Ray N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

It's all good!

Ernesto H. 
Évaluation :
5

Very kind and professional lady at facility. Will return

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily A. 
Évaluation :
4

Was not given paperwork at start of rental, which prove to be a. Problem. The computer first showed the wrong info. ( mileage and odometer reading.

Victor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bernard K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Non les évaluations ont été soumises pour cet établissement.

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