Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)

1 464 évaluations

5530 NE 122nd Ave   Portland, OR 97230
(@ Airport Way)

(503) 254-4825

Heures

  • Mon–Sat
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/2/2022: 7h00 am à 3h00 pm
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022: 7h00 am à 3h00 pm
  • 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(503) 254-4825

5530 NE 122nd Ave
Portland, OR 97230
(@ Airport Way)

Services dans cet établissement :

Heures

  • Mon–Sat
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/2/2022: 7h00 am à 3h00 pm
  • 12/24/2022 - 12/25/2022: Fermé
  • 12/31/2022: 7h00 am à 3h00 pm
  • 1/1/2023: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

My experience was great. The lady that helped me (don't remember her name) was fantastic and very helpful.

Elias B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam H. 
Évaluation :
5

The pick and drop off were extremely nice and friendly and accommodated needing early pickup and late drop off. I was in and out within 5 minutes and they gave me all the information i needed in an easy to understand way. Thanks

Craig J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Y. 
Évaluation :
1

This is getting one star because the process to simply view the data

Michael J. 
Évaluation :
3

My vehicle was on empty when I arrived for my reservation. It took an extra 20 minutes for them to bring me 4 gallons of fuel which barely moved the tank from E.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

Clean truck. Friendly service.

Dominik P. 
Évaluation :
5

I've rent a couple of Uhauls over the last few months and this place exceeded the others . Quick and their trucks were clean and well maintained.

Robin B. 
Évaluation :
5

Service amical

Thu N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monty V. 
Évaluation :
5

The clerk that checked me in was awesome.

Darrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elinore L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin W. 
Évaluation :
5

Very helpful, quick and easy return!

TRACE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Odell T. 
Évaluation :
5

Certainly not your fault but it was obvious that someone had been smoking cigarettes in the truck. Hard to remove that smell, I will grant you.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gheorghe C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie T. 
Évaluation :
3

I was charged for a dolly which I was not provided and then I was also charged a missing fee.

Laaililani K. 
Évaluation :
2

Worker was over 30 minutes late to give me my uhaul and did not compensate me after he said he would.

Kristy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee' W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore H. 
Évaluation :
1

rudest staff, truck wasn't ready ruined our whole moving day

Corbin M. 
Évaluation :
5

Maybe a couple extend t he hours of building A. Not everyone works bankers hours. We are very happy we used the trailer. Kiddos to your staff for making our move easier.

Julia L. 
Évaluation :
5

Best experience by far over any other u haul rental experience. I have already told 3 friends about the team and location, will return any time I need the services of U-Haul.

Tiffany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
5

I picked up this truck and the paperwork claimed it had 1/8 tank of guess. I was encouraged to fill to 1/4 tank and get a fuel credit. After putting in $41 of gas, it registered nearly 1/4 tank. Had I to do over again, I would insist on a truck that wasn't already on empty. I drove a total of 14 miles and spending that much in gas for a $9 credit seems like a losing proposition for the customer.

Alexandro A. 
Évaluation :
5

Staff were very friendly and the whole process went very smoothly.

Jeanette M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurymar Y. 
Évaluation :
2

Location has known problem with gas siphoning during off hours. So truck is empty at pick-up. I didn't even make it out of parking lot before truck died. Had to send friend to get gas. Staff was sympathetic, but unable to help. They need to make some provision for known problem. So customer can at least drive to gas station.

Matthew M. 
Évaluation :
5

If you're giving credit for gas, the credit should continue to increase is the gas is above the stipulated amount ti receive the intial credit. Y'all using my money to for someone's else gas and still chArging them is robbery.

Ulysses J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent M. 
Évaluation :
1

I unselected CDW insurance when ordering truck rental on U-Haul.com. The staff at this location added back on without noticing me. When I returned the truck, asked for printed copy of the receipt and found out about this charge, I asked the staffs to take it off. I was told the computer system was having problem and they will deduct it later and send me an updated receipt. Never heard from them nor receive updated receipt. In additional, when picking up the truck, I was told gas level marked at 1/16, then when I got in the truck, gas level was actually empty with gas light on. I had to go back in to notice the staff to change it in the system. I will not come back to this location and from now on I will probably use Penske instead of U-Haul.

Danny C. 
Évaluation :
5

Easy to book online, easy to amend reservation details. Courteous staff, clean van, convenient location. Merci.

Estelle B. 
Évaluation :
5

The staff at this location are always friendly and helpful. Keep it up!

Aisha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoila G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
1

They will rip you off financially. I put more gas than what I started with in a truck and they charged me anyways. I checked in my truck an hour early, they charged for 2 extra hours. Steer clear of this place.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henok T. 
Évaluation :
5

Thanks for being friendly!!

MICHAEL M. 
Évaluation :
5

Employees very nice!

Sharon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine M. 
Évaluation :
5

Overall good experience. Box Truck was in good condition and clean. The Rental tax of $15 was a surprise. My 6hr time and 38 miles ended up costing $127.00. This includes me purchasing four gallons of gas. Ended up being 3,34 a mile. The staff was professional and helpful.

dwight R. 
Évaluation :
5

There gas was empty because people kept stealing it

mycah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica A. 
Évaluation :
5

Amazing staff

brandon H. 
Évaluation :
5

Very helpful service, thank you

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
4

Keep it just like it is...

David M. 
Évaluation :
4

However, the man who checked me in and out was not very personable.

STOVER H. 
Évaluation :
5

Outstanding staff and customer service. Nothing to improve.

Angela B. 
Évaluation :
2

I reserved a van and appliance dolly online, the website put more in my 'basket' than I had selected (an additional smaller dolly and blankets) so I had to call to have that rectified. The person I spoke to said that I could have the rental for a day, so I asked to have that changed, which it was. When I got there I was told that I could only have the van for four hours, and that he had no appliance dollies. I made do, and was able to bring the van back in less than four hours, but honestly? Generally when people hire a truck and equipment there is a bunch of stuff that hangs in the balance. This was really unprofessional.

Justine J. 
Évaluation :
5

Staff very helpful and understanding

na V. 
Évaluation :
5

All good

Peter K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antonio T. 
Évaluation :
1

The lady who helped me had a very poor attitude; when I asked for help she rolled her eyes and sighed before helping me. While she was helping me another person came in to make a payment. She had been trying to call but no one answered. When she brought this up the lady helping me yelled at her and said they dealt with too many people to answer phones, that she didn't need to deal with her and that she didn't need her job. It was a stressful experience. On top of that, the 11pm return time I scheduled was not available at this location, so I had to choose between 5:30pm or 9am the following day, which was quite an inconvenience. The truck cargo floor was also dirty when I received the truck, it looked like someone spilled pizza on it. The truck also had a reverse light out, the brakes were grinding and squeaky, and the engine sounded terrible. There were 2 additional $25 fees charged to me that were not mentioned online; they should be included in the estimate.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerith V. 
Évaluation :
5

They are all super helpful and just all around nice people

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew Q. 
Évaluation :
5

Everything was perfect thank you very much I always have a great experience with Uhaul

Darryl R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audreana P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrick K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quinn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glennel C. 
Évaluation :
3

The truck was not in good working condition and had to be returned. The staff were very unprofessional and unhelpful. I would not recommend this location to anyone.

cortney D. 
Évaluation :
4

Estimated cost on the website is less than half of real rental experience

Derol W. 
Évaluation :
5

I enjoy coming here. It's the third time being able to rent a U-Haul at this location and every time, I get treated like family, everyone is in great spirits, and I definitely feel the trust within the team who assists me. Incredible people!

Nettra C. 
Évaluation :
1

The office was closed before 5pm my wife got there at 4:50 and they were closed. Then there was no where for me to drop the keys off, so I was charged for another day. It's absolutely bull shit that I have to pay for another day because they decided to leave early and not have a spot to drop keys off after hours. It's a scam to make people pay for another day!

ELIZABAETH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wesley Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Vehicle hadn't been cleaned before providing it to me, although it was in excellent mechanical condition and did its job well. Person I dealt with in the office was friendly, polite and had creative and generous solutions to minor problems with the rental arrangement:

Matthew S. 
Évaluation :
5

The person I worked with at this location was personable, efficient and helpful. She obviously knows her business and made the whole process as quick and painless as possible.

Sean H. 
Évaluation :
5

Quick, efficient, and welcoming.

Vasilie C. 
Évaluation :
5

Very friendly

Vasilie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
5

Everyone & Everything was excellent!

Bob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
3

I returned the vehicle with half a tank of gas (as it was when I checked it out), and they tried to charge me $15 for additional fuel until I pointed out that it was exactly where it was when I originally picked the truck up. Not sure if this is the normal policy of this location, but I felt like I was being taken advantage of.

KEEGAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT GEE H. 
Évaluation :
1

It was not pointed out to me that this location is not a 24 hour drop site I was called rudely the next morning demanding access to the truck which I conveniently locked the key inside the door of the truck as there was no dropbox or anywhere to see that this was not in fact a 24 hour drop site. The customer service representative over the phone his name was Nathan and he hung up on me that is unacceptable in my opinion. I will not be back to this location for any U-Haul or storage services in the future.

BRIAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN O. 
Évaluation :
5

Really great employees.

Chris S. 
Évaluation :
1

I ordered and was not given a dolly with this truck. i was charged for the dolly and when asked for a refund no one seemed to know how. I started with the local person and was given the area manager name. He told me it was done but it hasnt been . How hard could this really be? We are talking a refund of only 7 dollars!

TERRI K. 
Non les évaluations ont été soumises pour cet établissement.

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