Le client n'a pas laissé de commentaire.Carla D.
Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.charlie R.
Le client n'a pas laissé de commentaire.Stan C.
First off, there was 1-2 miles of gasoline in the truck upon pick up. Second, the equipment; two dolly's and furniture covers were not in the truck. Realized it when I got home to start my move out of state. Third, there was no lock on the truck. They did not have one at my pick up location so I had to drive to a different location to get the lock. It was a horrible experience. Put me behind schedule by 4 hours. I was reimbursed the dolly and the furniture covers. My truck was 2 900 to move to Arizona. U-Haul would not honir me an extra day or additional monies off of the total. U-Haul. Do better. It was ridiculous will NEVER use u again.CHRISTINA LYNN B.
Le client n'a pas laissé de commentaire.wan J.
Le client n'a pas laissé de commentaire.Dirk W.
Le client n'a pas laissé de commentaire.Steven G.
Absolutely horrendous customer service. Employee tried to prevent us from returning it by making up lies. Thankfully, we were able to return using the self return process but found that employee to be just awful. Constantly talking over the customer, lying etc. training/coaching is needed.Oscar R.
Le client n'a pas laissé de commentaire.Samuel O.
Le client n'a pas laissé de commentaire.ROBERT W.
They were great. Got me in and out quickly and the truck was awesome. Merci encore!Lorraine G.
Le client n'a pas laissé de commentaire.Kyle W.
Le client n'a pas laissé de commentaire.Brandon S.
Great people working there. Very helpful. I rented the 9-ft cargo van quickly and easily. Pickup and drop off went smoothly and efficiently. Merci!Jason S.
Le client n'a pas laissé de commentaire.Krissy M.
My experience was great. The lady that helped me (don't remember her name) was fantastic and very helpful.Elias B.
Le client n'a pas laissé de commentaire.Sam H.
The pick and drop off were extremely nice and friendly and accommodated needing early pickup and late drop off. I was in and out within 5 minutes and they gave me all the information i needed in an easy to understand way. ThanksCraig J.
Le client n'a pas laissé de commentaire.Bradley C.
Le client n'a pas laissé de commentaire.Brittany Y.
This is getting one star because the process to simply view the dataMichael J.
My vehicle was on empty when I arrived for my reservation. It took an extra 20 minutes for them to bring me 4 gallons of fuel which barely moved the tank from E.Stephanie C.
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.Dennis L.
Clean truck. Friendly service.Dominik P.
I've rent a couple of Uhauls over the last few months and this place exceeded the others . Quick and their trucks were clean and well maintained.Robin B.
Service amicalThu N.
Le client n'a pas laissé de commentaire.Monty V.
The clerk that checked me in was awesome.Darrick W.
Le client n'a pas laissé de commentaire.Elinore L.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Alan F.
Le client n'a pas laissé de commentaire.Austin W.
Very helpful, quick and easy return!TRACE W.
Le client n'a pas laissé de commentaire.Barb L.
Le client n'a pas laissé de commentaire.Odell T.
Certainly not your fault but it was obvious that someone had been smoking cigarettes in the truck. Hard to remove that smell, I will grant you.John S.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.Ken K.
Le client n'a pas laissé de commentaire.Penny W.
Le client n'a pas laissé de commentaire.Gheorghe C.
Le client n'a pas laissé de commentaire.Eugene O.
Le client n'a pas laissé de commentaire.Brandie T.
I was charged for a dolly which I was not provided and then I was also charged a missing fee.Laaililani K.
Worker was over 30 minutes late to give me my uhaul and did not compensate me after he said he would.Kristy M.
Le client n'a pas laissé de commentaire.Renee' W.
Le client n'a pas laissé de commentaire.Theodore H.
rudest staff, truck wasn't ready ruined our whole moving dayCorbin M.
Maybe a couple extend t he hours of building A. Not everyone works bankers hours. We are very happy we used the trailer. Kiddos to your staff for making our move easier.Julia L.
Best experience by far over any other u haul rental experience. I have already told 3 friends about the team and location, will return any time I need the services of U-Haul.Tiffany J.
Le client n'a pas laissé de commentaire.Margaret L.
I picked up this truck and the paperwork claimed it had 1/8 tank of guess. I was encouraged to fill to 1/4 tank and get a fuel credit. After putting in $41 of gas, it registered nearly 1/4 tank. Had I to do over again, I would insist on a truck that wasn't already on empty. I drove a total of 14 miles and spending that much in gas for a $9 credit seems like a losing proposition for the customer.Alexandro A.
Staff were very friendly and the whole process went very smoothly.Jeanette M.
Le client n'a pas laissé de commentaire.Maurymar Y.
Location has known problem with gas siphoning during off hours. So truck is empty at pick-up. I didn't even make it out of parking lot before truck died. Had to send friend to get gas. Staff was sympathetic, but unable to help. They need to make some provision for known problem. So customer can at least drive to gas station.Matthew M.
If you're giving credit for gas, the credit should continue to increase is the gas is above the stipulated amount ti receive the intial credit. Y'all using my money to for someone's else gas and still chArging them is robbery.Ulysses J.
Le client n'a pas laissé de commentaire.brent M.
I unselected CDW insurance when ordering truck rental on U-Haul.com. The staff at this location added back on without noticing me. When I returned the truck, asked for printed copy of the receipt and found out about this charge, I asked the staffs to take it off. I was told the computer system was having problem and they will deduct it later and send me an updated receipt. Never heard from them nor receive updated receipt. In additional, when picking up the truck, I was told gas level marked at 1/16, then when I got in the truck, gas level was actually empty with gas light on. I had to go back in to notice the staff to change it in the system. I will not come back to this location and from now on I will probably use Penske instead of U-Haul.Danny C.
Easy to book online, easy to amend reservation details. Courteous staff, clean van, convenient location. Merci.Estelle B.
The staff at this location are always friendly and helpful. Keep it up!Aisha M.
Le client n'a pas laissé de commentaire.Zoila G.
Le client n'a pas laissé de commentaire.Connie C.
They will rip you off financially. I put more gas than what I started with in a truck and they charged me anyways. I checked in my truck an hour early, they charged for 2 extra hours. Steer clear of this place.Mark M.
Le client n'a pas laissé de commentaire.Henok T.
Thanks for being friendly!!MICHAEL M.
Employees very nice!Sharon W.
Le client n'a pas laissé de commentaire.Crystal K.
Le client n'a pas laissé de commentaire.Elaine M.
Overall good experience. Box Truck was in good condition and clean. The Rental tax of $15 was a surprise. My 6hr time and 38 miles ended up costing $127.00. This includes me purchasing four gallons of gas. Ended up being 3,34 a mile. The staff was professional and helpful.dwight R.
There gas was empty because people kept stealing itmycah B.
Le client n'a pas laissé de commentaire.Courtney S.
Le client n'a pas laissé de commentaire.Angelica A.
Amazing staffbrandon H.
Very helpful service, thank youJustin H.
Le client n'a pas laissé de commentaire.Mark F.
Keep it just like it is...David M.
However, the man who checked me in and out was not very personable.STOVER H.
Outstanding staff and customer service. Nothing to improve.Angela B.
I reserved a van and appliance dolly online, the website put more in my 'basket' than I had selected (an additional smaller dolly and blankets) so I had to call to have that rectified. The person I spoke to said that I could have the rental for a day, so I asked to have that changed, which it was. When I got there I was told that I could only have the van for four hours, and that he had no appliance dollies. I made do, and was able to bring the van back in less than four hours, but honestly? Generally when people hire a truck and equipment there is a bunch of stuff that hangs in the balance. This was really unprofessional.Justine J.
Staff very helpful and understandingna V.
All goodPeter K.
Le client n'a pas laissé de commentaire.Antonio T.
The lady who helped me had a very poor attitude; when I asked for help she rolled her eyes and sighed before helping me. While she was helping me another person came in to make a payment. She had been trying to call but no one answered. When she brought this up the lady helping me yelled at her and said they dealt with too many people to answer phones, that she didn't need to deal with her and that she didn't need her job. It was a stressful experience. On top of that, the 11pm return time I scheduled was not available at this location, so I had to choose between 5:30pm or 9am the following day, which was quite an inconvenience. The truck cargo floor was also dirty when I received the truck, it looked like someone spilled pizza on it. The truck also had a reverse light out, the brakes were grinding and squeaky, and the engine sounded terrible. There were 2 additional $25 fees charged to me that were not mentioned online; they should be included in the estimate.Daniel H.
Le client n'a pas laissé de commentaire.Kerith V.
They are all super helpful and just all around nice peopleJessica K.
Le client n'a pas laissé de commentaire.andrew Q.
Everything was perfect thank you very much I always have a great experience with UhaulDarryl R.
Le client n'a pas laissé de commentaire.Henry T.
Le client n'a pas laissé de commentaire.JENNIFER K.
Le client n'a pas laissé de commentaire.Audreana P.
Le client n'a pas laissé de commentaire.patrick K.
Le client n'a pas laissé de commentaire.Kelly C.
Le client n'a pas laissé de commentaire.Quinn P.
Le client n'a pas laissé de commentaire.Glennel C.
The truck was not in good working condition and had to be returned. The staff were very unprofessional and unhelpful. I would not recommend this location to anyone.cortney D.
Estimated cost on the website is less than half of real rental experienceDerol W.
I enjoy coming here. It's the third time being able to rent a U-Haul at this location and every time, I get treated like family, everyone is in great spirits, and I definitely feel the trust within the team who assists me. Incredible people!Nettra C.
The office was closed before 5pm my wife got there at 4:50 and they were closed. Then there was no where for me to drop the keys off, so I was charged for another day. It's absolutely bull shit that I have to pay for another day because they decided to leave early and not have a spot to drop keys off after hours. It's a scam to make people pay for another day!ELIZABAETH H.
Le client n'a pas laissé de commentaire.Wesley Z.