Customer Reviews for Peace Frogs Storage
(Concessionnaire U-Haul dans le voisinage)

369 évaluations

7546 John Clayton Hwy   Gloucester, VA 23061
(Near route 3)

(804) 693-4816

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 693-4816

7546 John Clayton Hwy
Gloucester, VA 23061
(Near route 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

After having my pickup location moved to a more inconvenient location for this rental which was the first half of my household move, my rental that was scheduled for this week got moved yet again. This time to a location that had no possibility of working. I would have had to drive well over an hour on a Friday and leave a vehicle to drive out of a major congested city during Friday rush hour back to my house. That would have been a two hour trip in heavy traffic. There were no other options and the customer service rep was absolutely as awful as possible. When it became clear that I was screwed two days out I told her I guess there is no option other than cancelling and changing my move date and taking off work and losing my scheduled help. She hung up on me and cancelled my reservation So I had to scramble and pay over twice as much with Penske. I really appreciate your company screwing me over, treating me like shit snd costing me almost 500 $more. Never again will I ever use uhaul and especially to find out at the worst time that a truck may likely become realistically unavailable at the last minute regardless of having made a reservation weeks in advance. By far the worst experience with a company I've possibly ever had and during a time due to Covid that most people are used to being screwed over. Go fuck yourselves

Michael S. 
Évaluation :
2

Over charged me when I went the miles I said I did and filled the gas up. Was quoted 105 online the. Payed 121 to hold then ended up being 156

Dustin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WHITNEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Volker M. 
Évaluation :
5

Your associate was very courteous and nice nice lady

Cecil K. 
Évaluation :
3

Check your trucks out thoroughly before renting out

jon C. 
Évaluation :
1

The lady at the front desk (Michelle) was nice enough but had no understanding of the uhaul process. My wife and I asked her to change our drop location to Whitestone, VA as this was significantly closer. She actually changed it to Lexington Park, MD which is on the other end of the Chesapeake bay. We did not know about the change until it was time to drop off the trailer and we drove to Whitestone. Thankfully we called the Lexington Park location and they were incredibly helpful, friendly, and knowledgeable. I would never go to the Gloucester (Peace Frog Storage) location again.

Patrick G. 
Évaluation :
5

Everything I requested was available and on time.

EMMETT S. 
Évaluation :
5

Quick service. Great pla3to rent from. Will highly recommend.

Meredith F. 
Évaluation :
5

The trailer did not have a stand on it and it was too Heavy to lift. The latch and door did not function well it was very hard to open and shut. The trailer had not been swept out before I rented it and was dirty inside

Evelyn M. 
Évaluation :
4

there were Ants all over the dash. The interior was otherwise clean

Steven W. 
Évaluation :
5

Check out the little shop where they sell Peace Frogs t-shirts and other items. So cute!

Bradley M. 
Évaluation :
1

When the person from this location called me the night before to tell me where to pick up the truck, they neglected to clarify that the location was 45 minutes away from the previous pick-up location. They were using a headset that was cutting out and it was hard to hear them. I ordered a regular dolly, and appliance dolly, and furniture covers with my truck, none of which were with the truck when I went to pick it up. I had to drive around in the uhaul truck for almost two hours trying to find a location that would give me the equipment I needed to complete my move. I had to reschedule my movers due to this delay, which resulted in additional fees.

CHRISTIAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNISVERNELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

The cargo van was clean however the windshield was damaged . And the back was slightly dirty. But not terrible.

Abbey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNCOLEMAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
5

ordered a dolly, got a hand truck.

Vincent L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
3

Put a sign on the main building that the key drop is on the mini storage units - not as the instructions say in the front of the office. Could not see the storage units because a truck was in the way and had to call looking for the drop box since it was after 4 pm and the office was closed. All you need to do is put a sign in the window or on the door that says "KEY DROP ON MINI STORAGE BUILDING"

KARENKELLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacky N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james T. 
Évaluation :
3

When I contacted the truck on line, I signed up for 45 $of insurance. When I picked up the truck, I was told insurance was 60 $. Seems deceitful

Edward S. 
Évaluation :
5

Great staff.

Jeffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron L. 
Évaluation :
5

It took me a few minutes of walking around to see the key locker

JOSHUA B. 
Évaluation :
2

I paid for a dozen furniture pads and received none. There was a large puddle of water that had frozen inside. I could not get anyone to help me.

linda R. 
Évaluation :
3

Pickup vehicle via mobile device is very complicated and time consuming.

Michael P. 
Évaluation :
5

The electronic pick up with the cell phone was not easy. I don't know if the location and reception was the problem or the program but many times when I made an entry the screen return to the first screen. I have had a lot of dropped calls in that area of gloucester. The procedure that should have just taken a few minutes turned out to be very lengthy and frustrating. I won't rent from another unmanned office.

Robin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor T. 
Évaluation :
1

Location is in cell phone dead spot which complicates the process. Website did not explain where lockbox was located which was a problem. Requested a dolly and that was not on van.

Vincebt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bambi J. 
Évaluation :
2

No one would answer the phone. I call for 3 days.

Johnie H. 
Évaluation :
2

Operator was snappy and seemed annoyed to be bothered with a uhaul client. The phone goes unanswered and, if you do get someone on the line, you can hardly understand the person on the other end due to a poor connection.

Alexander G. 
Évaluation :
5

This location was amazing. It was easily accessible and the sales lady was beyond amazing and so friendly. I will be coming her for all my uhaul needs and will recommend others

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody F. 
Évaluation :
3

The van wasn't clean. Although I uploaded pictures of the dirt/debris left by a previous renter upon returning the van I get asked whether the van is clean and ready for a future “family”. I didn't want to be charged for returning a dirty van so I had swept out the van out before returning but was not going to fully mop out the dirt left by the prior renter. I don't think that if I rent an unclean van that I should have been asked if it was returned clean.

DEANNALYNN M. 
Évaluation :
3

Needs better signage. Hard to see where the office is.

MARK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
1

I requested in person pickup. Upon arrival door was locked. I could see people working inside who ignored my knocking. They wouldn't even come to the window to give me instructions. Just flat out ignored me. I called the U-Haul number in my email and they said I needed to mobile pickup. I explained I was unsure how to do that and preferred an in person. They said they'd send me a video. At this location there is no signal to watch a video. I had to find a signal to complete the transaction. When I got to key pickup, the only direction was “middle box”. There was no indication where the boxes were. No signs. And of course no one to tell me what “middle box” meant. After walking around all business I found 3 unsigned boxes on a separate building from the office. I put in the code and my keys were inside. Then I got in the vehicle and noticed there was barely enough gas to get to my move out destination. All this caused me to be an hour late. Movers were on scene with nothing to move into. Also hung up on twice by customer service. VERY UNHAPPY WITH PICKUP EXPERIENCE.

Patrick M. 
Évaluation :
2

The van I used is listed as a 19,95 $ rental, but I ended up paying over 100 $for 4 hours and less than 100 miles. I'm still not sure how that figure was calculated.

Christian C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
2

The location was set well behind the building, so we had to drive around trying to get close to it before the uhaul app would register that we were at the pick-up location then we waiting for 45min for the approval process so we could get the key box code. Then none of the pictures were update of the vehicle to show the damage, so i had to then go around the whole truck taking pictures to record the dispute on the app. The truck also had less than 1/2 a tank of fuel. The whole process was unsat.

Shannon P. 
Évaluation :
4

I did the app for pick-up and if the owner had not been there I would not have known where the key pick up box was. I would have it in a better spot. Otherwise, everything else was fine.

Shelby S. 
Évaluation :
5

We picked up the rental van on off hours. It was not very clear where to find the key box. As far as the location and reserving the rental van, everything went smooth. On the other hand, when we picked up the van it took almost a full hour for the authorization to go through. And that's with doing the online registration prior to getting to the van location.

troy H. 
Évaluation :
3

I dropped off the truck on a Saturday morning - on time, but the office was closed and there was no attendant there to check me in. I had to drop the keys in a mail box labeled U-Haul and hoped that it would be checked in honestly on Monday.

James Y. 
Évaluation :
5

Great and Friendly staff

Clint A. 
Évaluation :
5

Excellent customer service!

pamela A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheryll W. 
Évaluation :
3

Vehicle had dried up mud when I got into it. I didn't have a mop or anything to clean it so I was charged 25 $for the previous person's mess.

Christopher P. 
Évaluation :
5

Update Your U-Haul Computer System ~,,~ This System Was Woooofully Slow and Unreliable ~ I felt very badly for your Representative at this Location !!!

Susan C. 
Évaluation :
5

Great way to end a very difficult move. Thanks to both locations.

Laura N. 
Évaluation :
5

Personnel at Peace Frogs were outstanding. Friendly, helpful and totally professional. Made this easy, effective and efficient. I'll be back here for my next rental.

steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

Everything went smoothly, rental agent was very professional and organized. I was on the road in a short period of time to meet my moving helpers at my house on time.

Bradley G. 
Évaluation :
5

All good

Charles S. 
Évaluation :
5

After hour drop off. This location helped me with my reservation because they did not have the equipment available for rental. The two other locations in Gloucester had the equipment the equipment but were closed. Piece frogs location was extremely helpful and friendly.

allen S. 
Évaluation :
1

i went in two days before i needed the truck and gave all the information and my CREDIT CARD. when the driver showed up there was no record of me even though i got an email from uhaul. he had to pay for the rental and i wanted it to go on my CREDIT CARD.

kerry S. 
Évaluation :
1

The truck itself was damaged, even had a busted side mirror which the guy at our drop off seemed angry at us about (it had X's showing it was previously done). The equipment rented wasn't in the truck and the pickup location wasn't open. We tried to call after they opened so someone could pick up the equipment but no one answered. We borrowed dollies and eventually drove to another uhaul facility to get blankets but we were charged for everything. The uhaul drop off was bizarre to say the least. We were going to do the app drop off but a rep came running out to "move the truck" and told us we couldn't do anything else because it had now been checked in so we were charged for cleaning (I guess because the blankets weren't folded) and 26 $for gas because he wouldn't let us take it across the street). I have yet (in 4 days get a rep on the phone, only given one receipt for the gas/cleaning, and I was charged way more than I should have been. The only good things about this rental were our moving help and the rep I managed to speak to through online chat.

Antonis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

I dropped off the trailer at Peace Frogs after hours and had no contact with anyone. All 12 blankets were INSIDE THE TRAILER and I have been charged for them. I am very upset with the way this was handled.

Noel C. 
Évaluation :
5

Drop box for keys was not by the door to the main office. Made it difficult to find.

carson W. 
Évaluation :
5

Keep smiling

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D. 
Évaluation :
5

Excellent staff and very friendly

Donald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
5

Very easy self drop off after hours, system worked very well

William B. 
Évaluation :
3

When uhaul gives a customer a confirmation that their vehicle will be at a certain location at a certain time, it would be nice for that to be the case. What a customer definitely doesn't want to get is a text message 2 hours before time of pick up saying that the truck he was promised was giving to someone else, and that he would have to drive 30 miles 1 way out of his way to get another one. That is unacceptable. Furthermore, the only truck available with in reasonable driving distance was much smaller and would not move everything in one trip, so a trailer had to be rented, from another location might I add, and at more cost to me of course. In conclusion, this past uhaul rental experience has been absolutely frustrating and unacceptable.

Joe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRADLEY C. 
Évaluation :
5

The lady asked to take it off and appeared to be very capable, while sending me a receipt over her phone. Awsome, nice person and very polite

SUSAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

None.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome M. 
Évaluation :
2

Have the key drop box better located or identified. It is not on the main building but on the storage unit.

Seth C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bonnie A. 
Évaluation :
1

The worse experience EVER. I will never rent from Uhaul again. If I ran my business the way Uhaul does, I would be out of business!!!

Clarke P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

balu R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

need a key return box for after hours

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken P. 
Non les évaluations ont été soumises pour cet établissement.

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