Customer Reviews for Peak Business Services
(Concessionnaire U-Haul dans le voisinage)

320 évaluations

14440 Cherry Ln Court # 117   Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)

(240) 547-1244

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(240) 547-1244

14440 Cherry Ln Court # 117
Laurel, MD 20707
(At intersection of Cherry Lane 1/2 mile East of Baltimore Avenue Route 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 7h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FEMI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Nothing. Everything was perfect.

Janis B. 
Évaluation :
5

From the booking and return, the process was done in a friendly, caring, and proper manner. I was made aware of all the requirements and a didn't take more than 2-5 minutes to book and receive final receipt for the day. In addition, truck was clean and well maintained.

Jean Rodolphe M. 
Évaluation :
1

The customer service was not great. The Uhaul was not clean and not in great condition.

Jasmine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Everyone was nice and polite and answered all my questions and check out was quick

Sherry J. 
Évaluation :
1

The customer service was very poor he made the insurance compulsory and he charged me for 2days . The worst of rental experience

Samuel A. 
Évaluation :
5

The owner was friendly and the rates were affordable.

Carlisa P. 
Évaluation :
4

My truck availability was switched from one location to another only two hours prior to the pickup time. Could have been more notice.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheena H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nico T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN J. 
Évaluation :
3

Women who use this service appreciate cleanliness. Please ensure the vehicle is clean and smells fresh. Otherwise, the experience was efficient and well managed.

Angela W. 
Évaluation :
5

Excellent service!!

JOHNSON I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
4

The gas mileage stated it's was at 3/4 but it was a little less

India B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurelio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KJuanji H. 
Évaluation :
5

Thank you so much!!

Zahira G. 
Évaluation :
5

The service was very professional.

ANGEL H. 
Évaluation :
1

When we walked in we were not greeted and then the man was very rude no professionalism and didn't like the services would recommend another location

ALEXIS O. 
Évaluation :
5

I had to change my reservation twice due to changing plans. They made the changes very easy.

Michael G. 
Évaluation :
3

The truck and the dolly that I reserved was not available so I had to get a smaller truck which caused me to make a extra trip. I traveled a total of 4 miles and was changed $10 for 2 gallons of fuel. I still haven't heard from them with a refund or a explanation!

Fred R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karmin J. 
Évaluation :
5

The overall condition of the truck was okay, but it wasn't get good cleaning.

HAREGEWON K. 
Évaluation :
5

S.O.

Lawrence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THIBAUT T. 
Évaluation :
3

The truck cabin was utterly disgusting. Sticky stuff from being spilled. Dash dusty and grimy like it had not been cleaned in weeks. Has to go get climax wipes to wipe down myself. Returned early because I just couldn't get over how nasty the driving cabin was. Mr & Mrs. O did not speak or acknowledge me when I came to return. Showed no concern about my complaint. Said he would look out for the next person to use it. Will never use them or recommend anyone to this location.

Charlene M. 
Évaluation :
2

Vehicle need cleaning inside the cab and the back. Engine light was showing on the dashboard.

Herbert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latangela B. 
Évaluation :
2

I am in the customer service busy and the way i was treated as if i was bother the agent made me never want to rent from that location again. Had no personality, not even a good morning or even ask if everything was ok with the rental . I am guessing he is the owner of the location

HUGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELNORA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
5

every thing was good

Larry J S. 
Évaluation :
4

1) The U-Haul self-service check-in system is a nice thought, but completely unworkable in practice. It is unbelievably slow, greater than 1 hour of completely wasted time, with an excess of ID documentation requirements. The web site crashed before one could upload any image of the truck and its mileage or gas level. The local staff was more useful and helpful, and 10 times faster than this pretense of a self-service system. 2) It is nice to be able to order a truck at a defined location, but a very bad customer experience that the actual delivery location at the last moment is changed for another location an additional 10 miles away. The fact that the check-in procedure is also changed to the unworkable self-service described above instead of what was ordered does not add any positive aspect to this. 3) I ordered furniture pads and a utility dolly with the truck. Neither were delivered. 4) The two 12 volt outlets on the dashboard of the truck were not functioning, the one in the glove compartment was.

Soren Bo Krohn H. 
Évaluation :
1

Was not happy. The tunk was still on F and the owner said it was not and charged me over $20 for gas. I did not move anything

KIM Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond D. 
Évaluation :
2

Staff not friendly. Had plenty of vehicles though.

Jade M. 
Évaluation :
5

The staff was very friendly and helpful.

LAWRENCE S. 
Évaluation :
5

Make more trucks available.

Abednego D. 
Évaluation :
5

S.O.

LAWRENCE S. 
Évaluation :
1

The customer service rep seemed aggitated and was not customer friendly or helpful. When itvwas time to go outside to the truck he gave me the key and pointed that it was outside. I was unclear and had to ask him which truck and he pointed again, I then asked how I was supposed to identify the truck, he said the number is on it in an agitated manner. The service was not friendly.

Zaellishea S. 
Évaluation :
3

The customer service of the past is definitely gone in this country. It used to be standard practice to treat customers kindly; greet them; and generally show that you appreciate their business. The proprietor at this location has awful interpersonal skills and hospitality.

Karen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
5

Fix the phone app to make it usable!!!!!

Peter C. 
Évaluation :
3

I did Mobile check in and the check oil light was on in the truck. I put in an emergency roadside assistance request. Then a male staff member showed up at the location who was not respondingto my emergencyrequest. He saw I was in the truck and asked me what was wrong and I informed him about the check oil light. He told me the truck was fine to drive and that he already has service scheduled the Monday after I return the truck. Emergency roadside assistance called me an hour later while I was on the road, and they confirmed that it shouldn't be an issue. It was unnerving to drive the truck with the check oil light but luckily it was fine. However, there wasn't anything in the Mobile check in to account for anything like this.

Maura F. 
Évaluation :
5

Great customer service! Highly Recommend! Will use again!!!

LIAM A. 
Évaluation :
1

They have a very bad attitude and they are not welcoming .. worst u- haul ever

DUBUEH N. 
Évaluation :
3

Please stop forgetting to load the truck with other rental equipment. This is the second time in a row that I ordered a dolly and didn't receive one. Ya boys gonna blow out his back thanks to you guys

Zachery R. 
Évaluation :
1

Make sure the equipment is in good working order. The drivers mirror was broken, and the check engine light was on. The owner was rude and said I didn't bring the gas back to the correct point. I did I even took a picture. He charged me an additional $14.00. You can tell he was use to over charging. I will NEVER go there again. I will never go there again.

Delores B. 
Évaluation :
3

Needs better customer service. African lady was lazy.

Mark N. 
Évaluation :
5

Nice and good experience with you guys thank you

ILFAUT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
1

Change the website to be more specifically detailed about drop off locations instead of giving people the OPTION to put where they want to drop it off right then and there

Ashley P. 
Évaluation :
5

prompt attention by the agent and good customer relations

DOTUN A. 
Évaluation :
5

Everything was done and met all expectations. Nothing more to improve upon as far as I am concerned.

VICTOR I. 
Évaluation :
4

I did have a problem with using a debit card I think you should be able to use a debit card long as there's money on it ! It still spends the same as a Bank card.

TERRI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman S. 
Évaluation :
2

Customer service was very very poor

FNU F. 
Évaluation :
3

S.O.

NOVELLA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREON C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosalind B. 
Évaluation :
1

The place has almost no signage. Dirty. Unprofessional. Doesn't look like a uhaul at all.

CAPRIS S. 
Évaluation :
5

Well done

RAFFIC K. 
Évaluation :
3

Ensure moving items rented included in van/truck at time of scheduled pick up

Shronda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chinyere U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trung L. 
Évaluation :
5

Should have the customer to clean the interior before returning it for the next rental. The interior should be wipe down since we are in a pandemic. Just and fyi....

REGINA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN G. 
Évaluation :
5

The trucks was very dirty inside,

BYRON W. 
Évaluation :
2

Dirty and raggedy trucks

Autumn B. 
Évaluation :
2

feel not welcomed in the office.

JIANGO Y. 
Évaluation :
4

Please make every effort to provide the requested gear, i.e dollies, furniture pads ect.

Brady P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNNET A. 
Évaluation :
5

Keep up the good work

Adejumo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NADY A. 
Évaluation :
5

The service was outstanding and reasonable price, it was a great experience.

ARMENTA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rhonda S. 
Évaluation :
5

I appreciate the patience and thoroughness of the staff.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAIAH T. 
Évaluation :
3

The location was a post office. I understand not being super excited to work, but I was asking questions and the employees there looked at me like I had 6 heads. I asked, what I thought, was a reasonable question and the woman paused, looked at me for a few seconds and said, he will help you, whilst lazily looking at the gentleman working with her. I work in retail as well and if a customer of mine received that kind of service, they would be furious and asking for a manager instantly. Do. Better.

Robert H. 
Évaluation :
1

staff was very disorganized

Natasha N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLE YMANU W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hawa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradford B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FARRAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
3

I live out of state

Cliff K. 
Non les évaluations ont été soumises pour cet établissement.

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