Customer Reviews for Peak Fitness
(U-Haul Neighborhood Dealer)

523 évaluations

2209 Tynecastle Hwy   Banner Elk, NC 28604

(828) 898-1047

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 1h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(828) 898-1047

2209 Tynecastle Hwy
Banner Elk, NC 28604

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 1h pm à 5h pm
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Sanjeev D. 
Évaluation :
5

Provide a portable lift for large trailers.

Phillip M. 
Évaluation :
5

Very easy and convenient location

ROBERT B. 
Évaluation :
5

Marcos was he person that i dealt with at this locatin. He was polite, knowlegable and very helpful

Mark Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
4

Customer serviced switched my location, it was very helpful.

Nicholas W. 
Évaluation :
5

Nothing, Marco was very professional and helpful.

Donna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
5

Very laid back & helpful

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayyne W. 
Évaluation :
4

There are 2 UHAUL locations in our area. I used the other for years but they've had some poor managers & employees in recent years after their best manager Don left. I'm thankful to have another location to depend on. Boone location made too many mistakes.

lynn R. 
Évaluation :
5

Internet service caused the employee some issues in logging into the system using the computer. Employee had to use his personal phone to log into the system and complete the rental paperwork. Other then that small issue the employee was very respectful and professional.

Harold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
2

Read above!

Corbin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
4

Be sure the gas tank is actually full if full will be circled on the contract to avoid the next customer paying to fill the tank.

Makayla C. 
Évaluation :
5

Great Customer Service!

Douglas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard W. 
Évaluation :
5

Very glad that there is a UHaul location in Banner Elk, so you don't have to drive to Boone.

Gary M. 
Évaluation :
4

The truck needed to be cleaned inside the cab. I have no way of knowing how well the engine is maintained - it didn't breakdown on me - but lack of attention to the inside can indicate a lack of attention in general.

Becky M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Owner was 3 hours late! Truck had trash in storage area that I had to clean up, before loading. Windshield wipers were weather rotted. Watched multiple customers walk out, due to this irresponsible customer service. I had a deadline and was 3 hours late. Never again! I will use another Provider in the future. Absolutely Horrible!!

chad H. 
Évaluation :
5

I have rented vehicles twice at this location and returned another rental at the location. Each time, the agency manager had been extremely courteous and helpful. The agency's location is very close to our residence which has made rentals very convenient.

Wayman D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Staff was professional, helpful and knowledgeable !

Douglas V. 
Évaluation :
5

Nothing, the way every uhaul dealer should treat customers.

PAUL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

The ratchet straps need to be lubricated more often. The ones I had did not work easily and needs some minor attention.

KURTIS G. 
Évaluation :
5

We were disappointed that we could not pick up our uhaul at the original uhaul we registered for off 105 and our reservation changed to 20 minutes one way from Boone (over an hour round trip) the day before we were supposed to pick up our uhaul. The owner there stated they went by reservation day and that they had been wiped out by the college kids-in which our college kid had to do without. The guy in Banner Elk was very helpful and professional and I would rent from him again if ever needed, however I would never rent from the place on 105 ever again. This was our second bad experience with her and she gives away trucks and storage trailers on more of a first come first serve basis instead of reserved.

Marvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lashica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikalai V. 
Évaluation :
3

Truck was dirty and back was full of sawdust. They did give it a quick sweep out, but left strings tied to the boards, and still not clean. Can of truck was dirty too. Inside the shop was nice.

Dean S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Great people, very competent, friendly, quick and they value customers

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN C. 
Évaluation :
5

The truck needed a new muffler. Very loud.

Christopher M. 
Évaluation :
5

I have used this location a few times and have always appreciated the service. Merci.

Chris O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
1

The employees gave us the number on the trailer and then pointed in the direction to look for it. We found it, pulled it free from a rut caused by recent rain, hooked it up ourselves, then drove back to the “FITNESS center. “ where we called him out to inspect the hook up. He gave us a thumbs up and off we went. I am 76 years old and could have appreciated some help.

Jerome G. 
Évaluation :
1

I was told I could drop off here. When I did, the parking lot was full, could barely get our trailer in. The attendant said I needed to nothing further. Now I am being charged $60 worth of late fees. Horrible experience, will NEVER use U-Haul again. I have been a good customer for years, but never again will I make this mistake.

MICHELLE L. 
Évaluation :
2

Yes, easy pick up.. but about as cold and unfriendly as you can get. Guy spoke all of 5 words to me. Had me sign one thing and then gave me the key.. no thanks, no have a good day, no can I show you where you damn truck is…nothing!

Tom W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN L. 
Évaluation :
4

I drove 17 miles and they charged me 4 gallons of fuel ripoff

Rick H. 
Évaluation :
5

Everything was great, no problems whatsoever. I would definitely recommend this uhaul rental location to anyone needing to rent a truck.

jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIFFORD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L. 
Évaluation :
3

Offer free Wi-Fi for online check in. Cell signal in Banner Elk is spotty.

Andrew B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Great service.

Dale C. 
Évaluation :
5

Super easy drop off. Thx

RAYMOND W. 
Évaluation :
5

The best UHAUL experience ever. Quick come and go, easy access, easy drop off, and Marco went out of his way to see that we were happy and everything was exactly the way we wanted it!

Robert C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Nicole was very helpful at this location. Nice, efficient, courteous, knowledgeable when we arrived to pickup truck. Jackson was helpful the day before pickup when we talked to him on the phone. In future rentals we will definitely use the Peak Fitness Location for our rentals.

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey J. 
Évaluation :
5

all my experiences at this location have been good. Thanks

James W. 
Évaluation :
5

This location has a friendly on site staff to handle the check-in/drop off . They had what I needed and it was easy to get to it to hook up. Will rent again from this location.

Bob W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
3

The hitch was not maintained to work properly. I have many cuts and bruises as well as a back ache. This could have been dangerous. Also I believe I was overcharged. I have two charges on my credit card. Called to report this and on hold for 35 minutes then disconnected. Can someone call me 561-239-3722

Michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
5

Great service!! Really appreciate the support!!

DON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
4

Used this location several times. Very accommodating.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Agency manager does a great job. Always easy to do business with. Will be renting another when we return to the area next spring.

Wayman D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
5

Owner was great. Friendly.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
1

The trucks are in a mud lot. This is a work out center. You have to wait in line with people attending the workout center and this is their priority not U-haul. They hand you the keys and say go find this number. If it's boxed in, walk back through the mud and let us know what's not boxed in. We'll fix the paper work when you get back. Because, my fitness center comes first.

Todd T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie B. 
Évaluation :
5

Nothing.

Grover G. 
Évaluation :
5

Rien

Richard H. 
Évaluation :
5

Another good UHaul experience. Great service and location. Merci.

Rex H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradshaw C. 
Évaluation :
5

WARNING: This is a lengthy comment, but I encourage you to read its entirety, I was concerned about renting from Peak Fitness/U-Haul because of the negative reviews that had been posted. Since this location was so much more convenient to Beech Mountain, where I was, I had to arm myself with being forewarned and moved ahead with a rental there. I must say that I was very pleasantly surprised with the efficiency, the helpfulness and the overall reception that I experienced. Although I indicated that the 4 x 8 trailer I rented was clean and well maintained, there were a few dead leaves inside, but nothing that I couldn't handle myself. The one issue that surfaced during my 2-day trip back to south Georgia (500 miles) was a short in the trailer lights. When stopping for gas, we would check the lights. Sometimes they were working, other times, they were not. Thankfully, we didn't have to drive at night, so I drove with my SUV's emergency blinkers flashing. Since I paid for insurance (only $30), I attempted to call U-Haul Roadside Assistance in Greenville, SC. It was laughable, at best. No live person would answer! Instead, a recording advised me to go to the U-Haul.com/help website. After about 20 minutes of attempting to navigate the website on my cell phone, I gave up and we continued to South Georgia with flashing emergency blinkers. This is not an indictment of Peak Fitness U-Haul unless they had been told of the light problem. But rather a shout-out to the U-Haul company to provide better, more direct service to the clients who lease their equipment. I can't imagine what we would have had to deal with had a breakdown occurred on one of the several interstates or one of the many rural roads that we travelled on our NC-GA route!!! If you made it this far, thank you for reading this account of our experience. Happy travelling to you!

MILWOOD F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMPSEY C. 
Évaluation :
5

Forget all the other one star lame reviewers - it's all about an individuals perception. Go easy, life is too short, but these U Haul location is 5star.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
1

I've rented U-Haul trailers at least a couple of dozen times and I've never had to move the trailer and hook it up myself. The trailer was full of leave and debris. The attendant couldn't even figure out how to print my rental contract. He was much more attentive to the gym business than to the U-Haul side of the business. Wouldn't recommend them and will find another U-Haul location when I rent again.

EUGENE R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
1

The truck pick-up Location changed twice in two days. I finally picked the truck up and Jim Campen trailer sales in Arden, NC. When the truck was picked up on Saturday I signed the pick-up documents showing that the truck had 1/2 tank of fuel. When I turned the truck in later on Saturday at Peak Fitness in Banner Elk, NC it was at 1/2 tank as required. The manager of this location was busy lifting weights and did not check the vehicle prior to me leaving. Upon receiving an email with my billing receipt I was charged for 15 gallons of fuel at a rate of $73 Including taxes. When I returned to the location a young gentleman tried to help but was unable. He called the manager who told me to call a number that went to Savanah, GA. That member of U-Haul could not reimburse my credit for the charges and transfered me to a NC location. That member then states it would be Tuesday or Wednesday of next week before anyone could assist me in getting my reimbursement for the IMPROPER FUEL CHARGES. Who is responsible for this mistake? It needs to be corrected immediately. There is absolutely no excuse for this.

GREGORY D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page