Évaluations des clients Pecos Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pecos Storage

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Paul J.
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Le client n'a pas laissé de commentaire.

Niles G.
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Le client n'a pas laissé de commentaire.

Ramon R.
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Le client n'a pas laissé de commentaire.

maria R.
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Very nice and friendly service.

MICHELE F.
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Very professional, and I didn't have to wait forever.

ASHLEY Q.
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Le client n'a pas laissé de commentaire.

Lee J.
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Everything was perfect. Staff was friendly and efficient

John P.
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Le client n'a pas laissé de commentaire.

Ramon R.
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Le client n'a pas laissé de commentaire.

Nicole J.
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Make sure the truck is available where the person requests it be picked up at. The truck was dirty ( waterbottles and napkins left inside), no windshield fluid and the the windows were filthy. Also, was told truck would have a CD player and it did not.

Valerie H.
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Very friendly staff and extremely helpful

Roger C.
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Le client n'a pas laissé de commentaire.

Adrian Z.
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The agent that handled our transaction was extremely helpful and polite! His name was Edwin.

Parker B.
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Le client n'a pas laissé de commentaire.

Donovan C.
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The customer service was great but the vehicle had extremely dirty windows and smelled like smoke. Made it hard to breathe with asthma.

leon B.
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Le client n'a pas laissé de commentaire.

Craig B.
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Le client n'a pas laissé de commentaire.

DAWN Q.
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It was an over all good experience! Very nice staff! They were kind and genuine. I appreciate those type of qualities! The van was clean and ran perfect! Thank you very much! Dawnn

Matt H.
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I was overcharged and cannot get any help resolving this matter.

Joseph M.
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Le client n'a pas laissé de commentaire.

Justin H.
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Le client n'a pas laissé de commentaire.

Teresa C.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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Le client n'a pas laissé de commentaire.

teresa C.
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Nothing. Both employees working the day I came in were very friendly, helpful and professional! I had a great experience!

Terence F.
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No additional improvements suggested - outstanding service by this office location consistently... Thanks!

PATRICK C.
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U-Haul traffic changed my reservation at the last minute from a 26' truck to a 20' truck creating a chain of events that made moving a nightmare. I will never rent from U-Haul again.

RENEE D.
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Le client n'a pas laissé de commentaire.

Jack C.
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I have rented lots of moving vehicles and the agent at this location was the most helpful, courteous and friendly I've ever met. Excellent person to represent you business.

CHLOE W.
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I ended up at the Pecos facility because the service at the Ahwatukee facility was horrific. Evidentially, the woman who rented the truck to me in Ahwatukee was let go and instead of honoring my Ahwatukee rental, I was told I needed to go to the Pecos facility (the app was not working and I had a Sunday pick up). Truly, I will not use u-haul again -- ever. That said, I would definitely store items at the Pecos facility. Just to clarify -- I work in tech, the app not working was NOT user error. It was a faulty app.

Marvin S.
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The auto website check out was a disaster, I had to use it because the office hours stopped at 2 and I picked up at 4. Process took way too long. The freeway is in the way cutting off cell signal. I have AT&T and had only 1 bar and the system timed out 6 times. The site should have a internet hot spot to allow access to the internet to speed up the transaction. I was there over 40 min trying to check the truck out, in fact I almost left.

VERLIN E.
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Gentlemen who helped us was cordial and helpful. He's a definite plus to your company. Thank you.

Donna S.
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Le client n'a pas laissé de commentaire.

John S.
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Quick, efficient, and friendly service.

Charles W.
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Le client n'a pas laissé de commentaire.

Shawn H.
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No 26' trucks were available so we had to settle for a 20'. No one's fault other than bad time of the month.

Paul J.
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Le client n'a pas laissé de commentaire.

ADAM L.
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Le client n'a pas laissé de commentaire.

Todd F.
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Le client n'a pas laissé de commentaire.

Mark P.
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Everything was great! Brian was awesome. However, the door got jammed and we had a hard time lowering it. Finally got it closed but would not latch. Ended up having to tie it down. Other than that would highly recommend

Cecilla G.
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The address given by uhaul lead me to a dirt road, 35min away from the Actual location this was the worst experience I ever had and I don't know that I'll ever use U-Haul again

Larry L.
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Uhaul website was having issue which delayed check out. Mirror was loose on passenger side, Bugs on chassis, i had to Re-clean windshield inside and

MONICA C.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

JILLIAN C.
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U-Haul messed ups and has the wrong address for this location. Brian own PECOS and went to bat for me to get a refund because U-Haul sent me to basically a dirt road in the middle of no where and because I returned it two days early. I'm still waiting on UHaul to refund me.

ALLAN C.
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Brian was awesome. Very friendly and great customer service. thank you! Allan Carroll

Keith B.
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The equipment we had ordered weeks in advance was not at the location. The options I was provided was to either not get the equipment or drive to another location to get it. It took an hour between the check in process and driving to the other location. Additionally, it would have been nice had someone explained the check in and checkout process to me in advance. I would have gotten to the location sooner to avoid delays.

Tammie H.
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No improvements necessary! Brian Krause was very friendly, professional and informative. He called me in advance on the day of my scheduled pick up, and advised the office would be closing at 2:00 p.m., which allowed me the opportunity to make the necessary arrangements to complete the check out process in person, if desired ... which I did. He performed a complete walk around check of the moving van, and demonstrated how to properly operate the sliding rear door. I would most definitely rent from this location in the future. ??????

neil M.
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Great service

Richard L.
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Awesome

Stacy B.
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Awesome

James S.
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Drop off was easy. From my experiences in the past I must say that uhaul has really upped its customer service and quality.

Matt D.
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Better communication.

Evelyn C.
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Great customer service! Highly recommend Pecos Storage!

Dwayne M.
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The staff was helpful and professional!

Robert J G.
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Le client n'a pas laissé de commentaire.

Christy O.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Greg M.
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The computer system was down the day of rental. I was delayed for 2 hours. The UHaul rental group is very kind and helpful, and this situation was out of their control. Things happen

Jame C.
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We really appreciate the communication from Brian throughout our experience. He contacted us to ensure that we knew how to get to the location and he also came into the office early to meet us and ensure that we got the truck. Thank you! We will definitely rent from this location in the future.

Tammy T.
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Excellent service and very easy to work with. Thank you!

Greg M.
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It was perfect, but checking out a truck takes longer than itt should. If that process could be shortened, I would be even happier.

Lori M.
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Le client n'a pas laissé de commentaire.

Lori M.
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Le client n'a pas laissé de commentaire.

David M.
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No one was at the drop off location. Did online drop with no problems.

Gerald C.
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Le client n'a pas laissé de commentaire.

Larry D.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

Gerald T.
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Great Service! Thx

Rebecca W.
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Access is terrible. Rep was uninviting and didnt acknowledge people when they came in the door. He helped 2 people that came in before me.

Sarah J.
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My pickup location got changed to a location that the address, phone number, map and directions were wrong I spent 2 hours trying to find the location to find the road was closed and I had to squeeze thru road closed barricades. The person who helped once I finally got to the location was great though.

Scott K.
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Le client n'a pas laissé de commentaire.

Randy P.
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Tried to self-return, but could not do so because the U-Haul system had the incorrect beginning mileage. Luckily, I had taken a picture of the mileage when I picked up the truck. Had to call 800 customer service number and wait on hold for 15 minutes in order to rectify the problem.

Roy S.
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Le client n'a pas laissé de commentaire.

ANDREW M.
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Awesome quick and fast. Liked it

Cary V.
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The process was seem less. Thanks!

Isis S.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Bryan A.
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You better not have charged me at all. I am not paying for such terrible customer experience. You delayed me 2 hours. Because of you guys I didn't get home till 10 o'clock that night. So no I am not paying a dime.

Jodi S.
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Le client n'a pas laissé de commentaire.

Teri L.
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Le client n'a pas laissé de commentaire.

Ruby N.
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Nothing

Jeffrey S.
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Le client n'a pas laissé de commentaire.

Carlos P.
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Excellent customer service.

Siobhan C.
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The gentleman that helped me was extremely kind, understanding, and helpful. He could have easily told me that I made and error in my reservation and turned me away, however, he helped me track down my reservation and correct it (even though I was at fault). I really appreciated all of his help and I would use that facility again in a heartbeat. He was so very pleasant and gracious; I truly appreciate him!

Gennaro D.
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I cannot say a bad thing about the service at this location or the folks that work there. I've used this location a few times now. I will continue to use it, they are excellent.

Julie B.
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Have the equipment requested available. I ordered online and when I got to the shop, the 26' truck I wanted was not there. We ended up having to take the 20'. Which then meant we had to take 2 trips instead of 1, which then cost us more in gas and mileage. I would have expected a company such as U-Haul to reimburse the second trip cost as it was their error the truck I requested online wasn't available which caused us to need 2 trips instead of 1.

Reola B.
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Le client n'a pas laissé de commentaire.

Joel E.
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The brakes on the uhaul were not functioning well. The paperwork on the uhaul was incorrect and the clerk suddenly “didn't have a pen” to fix it. We were charged incorrectly. Our equipment requested wasn't available

Jason K.
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Le client n'a pas laissé de commentaire.

Alanna C.
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Le client n'a pas laissé de commentaire.

Jay P.
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Le client n'a pas laissé de commentaire.

Jeffery B.
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Le client n'a pas laissé de commentaire.

Anatoli L.
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Le client n'a pas laissé de commentaire.

Gary G.
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Great customer service. Van was excellent. Would rent again no problem.

Alynn O.
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I could not find my receipt so I called this location at random to ask where I should drop it off. He cautioned me about truning it in at the correct location to avoid an additional fee and found my file. He said his location was my assigned drop off place. I found both employees to be very helpful and all round nice guys.

Karen P.
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Rental agent was very knowledgeable and efficient - very detailed and helpful information on renting our truck.

Fernando Z.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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The guy behind the counter was friendly and helpful

Leo B.
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Le client n'a pas laissé de commentaire.

Stephanie K.
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Le client n'a pas laissé de commentaire.

ED V. | Expérience générale |
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Kept my motorhome at Pecos Storage for more than 8 years until I recently sold it. I would highly recommend Pecos Storage.

COMER W. | Expérience générale |
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Everyone we worked with was great. There was never a problem. Would highly recommend

Keefe W. | Expérience générale |
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Pecos was exactly what I needed. Rates were honest, fair, and upfront. Staff were friendly and access was simple and truly 24/7. Thanks so much -- best place in town.

CODY R. | Expérience générale |
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Everyone was friendly great facilities never worried about the security they have it taken care of

Non reviews have been submitted for this location.

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