Évaluations des clients Pennington Properties

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pennington Properties

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Monica T. le

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Everything was good! I’d use this location again !

Christina R. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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The online check-in with a cell phone is a joke. Took 30 minutes to get my vehicle. Asking for a passport when my alternate contact didn’t answer her phone? Who carries a passport with them??? The agent who was trying to help me was no help at all. Finally able to give them a new alternate contact and they called her while I was standing next to her at the Uhaul dealer. Then they claimed she didn’t answer the phone DESPITE her talking to someone from Uhaul only seconds earlier. Complete joke of a system. I’d never use that again.

Kier S. le

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The mobile check in and check out experience was awful. Way more work than just talking to the rep. Also, i took photos of odometer and gas and everything else and then locked up the truck and deposited the key. then i discovered your sure won’t let me upload the photos I took, only take new ones. Such a pain!!

PAT B. le

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Le client n'a pas laissé de commentaire.

Daren M. le

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Le client n'a pas laissé de commentaire.

Brandon K. le

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TRAIN, then retrain your personnel at your national reservation office! They are terrible!

deb R. le

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Truck was ready when I arrived and so was the agent. She got me in and out at record time.

Nicole W. le

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Le client n'a pas laissé de commentaire.

Shalonda S. le

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The drop off was someone's personal property. Kinda freaked out by it. Closed early on a Saturday. Personnel came out and checked us out even though it was closed.

Kaley T. le

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Easy pick-up and drop off. They allowed us to drop off after closing time and even help unhook the trailer for us!

Tanya T. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Paula G. le

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Le client n'a pas laissé de commentaire.

Sue H. le

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Great customer service! Easy and Quick pick up and no hassle return. Great location!

Phillip G. le

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Le client n'a pas laissé de commentaire.

jeff B. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Kevin T. le

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Best place in medina to rent from. Awesome service and great people

Leslie A. le

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Le client n'a pas laissé de commentaire.

Alexis F. le

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Le client n'a pas laissé de commentaire.

Robert N. le

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The weblink to return my vehicle would not allow me to upload a picture I took when I parked the vehicle. After parking, I took a photo of the gas/mileage, locked the van, put the keys in the drop box and then went to the weblink. It wanted a “live” pic which wasn’t possible since the van was already locked up & keys returned. This would’ve been nice to know beforehand. This is a website issue though & not the location’s problem.

Chris D. le

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Le client n'a pas laissé de commentaire.

Gil S. le

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Very friendly and efficient. Was in and out very quickly. Would recommend this dealer.

sandy K. le

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Le client n'a pas laissé de commentaire.

Suzi K. le

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Nice helpfully employee. Highly recommend to anyone.

Pamela L. le

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Everything was fine

Sharon B. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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The owner stayed late on a Saturday to rent us a truck at the last minute. We greatly appreciated that because we had car trouble and were stranded with a vehicle full of our apartment move!

David K. le

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It took 20 minutes to get my truck. Should not have taken that long. I was the only one there

Phillip T. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

EMMETT S. le

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Be more courteous. Don't complain to customer about what your costs were. Be sure scheduled equipment is on site and ready for pick up.

Pratik P. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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The people there are the best! Went out of their way to help me with difficult move. Thanks Mike

Mattie R. le

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The place was unorganized. When the gas meter told me it was full they said it wasn’t and I was charged.

Chris S. le

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Pennington employees are NOT friendly or helpful. This idea that everyone must use an smartphone to download drivers license and any non documented damage to unit is a waste of the consumers time. There is no “wi-fi” access at this location, due to the physical location. There were “sighs” by this employee/owner at every turn. Since we could not get the photos of the undocumented damage to upload, she had to come out to mark it with an “x sticker” she was less than happy. It truly feels as though these individuals are only there to collect your money, that’s it. She did not want to move from her desk. If you are interested in additional information or details, you are welcome to contact us.

Mark C. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

Edison R. le

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Le client n'a pas laissé de commentaire.

JOHN M. le

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Drop off was very simple and the gentleman there made it very easy.

Jill G. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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Nothing. The experience was very positive.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Not very friendly but they had the van I needed

Stephanie T. le

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Equipment was extremely clean and truck was in good condition except it had no air conditioning which was really disappointing on a 92 degree day.

Randy S. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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Le client n'a pas laissé de commentaire.

Joanne N. le

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Le client n'a pas laissé de commentaire.

Abigail S. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

Bill K. le

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The lady and husband was very nice they take great care of me thank u Bill keenan

Thomas S. le

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Location is a little out of the way, but I don’t understand why there’s not a full service U-Haul location closer to Medina than a couple in Akron.

Kevin T. le

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Great experience

Chris S. le

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This location came up as the closest return when I scheduled the truck. When I got there an outbound truck (probably staged) was blocking the return drive. There was a sign posted please stop and wait in vehicle someone will be out to check in. I waited about 5-10 minutes when no one came out I got out and went up to the office. There I was greeted by a lady who was trying to round up her 3 dogs so that I didn't let them out the door. She stated do I mind just leaving it to be checked in at a later time and a receipt would be emailed to me. I said I guess gave her the keys and left. This receipt came about 30 to 40 minutes later. I guess I just wish I knew that coming during business hours at either location would result in this type of customer service. I would have just done the after hours drop off and save myself time and effort. We have used Uhaul exclusively in the past for our moving needs and never had issues but typically we deal with a Uhaul company store or a dealer we have dealt with for years. This was really the first time we dealt with independent agents on both sides that were not up to par with our normal Uhaul experience. We may look elsewhere for our needs as the independent do not really seem to care about the Uhaul brand just collecting their money from you.

Amy I. le

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After starting the move, we noticed that the entire bed of the rental truck was covered in oil, and we had tracked it into the house and on the hardwood floors. Contacted rental place and all they said is to call the 800 number. We cleaned the floor and my boyfried ending up getting a piece of glass in his hand as well. Still waiting for a credit to account.

William M. le

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Le client n'a pas laissé de commentaire.

sandy P. le

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Everything was satisfactory from the paper work to the vehicle.

Charles R. le

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very friendly and helpful

David W. le

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The truck was not filthy - just not clean. Windshield dirty, interior had what appeared to be food chip pieces scattered around on the floor, beverage stains across the console. No pads even though ordered and paid for, assigned this alternate pickup place last minute. UHaul's fault, not outlet. Had to go to Home Depot and buy padding on the fly.

Chris C. le

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Le client n'a pas laissé de commentaire.

Gary C. le

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Le client n'a pas laissé de commentaire.

Adam P. le

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Smooth transaction process, friendly and helpful staff.

Gary S. le

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Le client n'a pas laissé de commentaire.

Charles B. le

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Online checkin process was awful. Will not use again

Greg F. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Rod W. le

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Polite, professional service. Very pleasant experience and easy to get in and out without a hassle!

Harvey T. le

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Le client n'a pas laissé de commentaire.

Austin S. le

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Did not look like a uhaul rental place.no one there to check in or help it was 2 oclock on a Saturday

Thomas H. le

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It's hard getting in and out of this location its muddy and above all its someone's personal drive way there is no room there

John L. le

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Will never use online again

Nick V. le

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The truck I rented had the engine light on. They said was ok but during my moving the transmission was having issues shifting gears. Luckily my move was only locally. This truck needs serviced. All in all location was great people were great.

mark K. le

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Le client n'a pas laissé de commentaire.

joanna S. le

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Handled well. Good experience. Thank you

Wendy W. le

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Other than the truck still being dirty from the previous user (chunks of mud in the back) the experience was good. They got us in and out and explained the process very thoroughly.

Christopher P. le

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It’s a tiny driveway that is not 26’ truck towing a dolly friendly. The location is hidden and has only a tiny uhaul sign out front.

GLORIA H. le

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Fix your express check in that is a horrible experience and will never use it again

Daniel H. le

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All was perfect.

Steve I. le

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Le client n'a pas laissé de commentaire.

Elbert C. le

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everything went well!

Eric H. le

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Have alignment done on vehicles regularly

JOHN A. le

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Easy to work with... great transaction.

Lori E. le

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Le client n'a pas laissé de commentaire.

flower G. le

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Le client n'a pas laissé de commentaire.

rachel G. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

Steve C. le

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Le client n'a pas laissé de commentaire.

Isaac K. le

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Makes sure that your clear understanding on witch peace your renting. We had a communication difference and I ended up renting something else other than I asked for. So make sure you are clear. Thanks.

Dirk H. le

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Le client n'a pas laissé de commentaire.

John R. le

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Everything generally was good. Thx

Kenneth G. le

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wiper blades were frozen and needed replacement, also windshield fluid was empty

Ryan A. le

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Le client n'a pas laissé de commentaire.