He went way beyond standard to help me get my needs done. He is a definite plus to the u-haul company. Merci
John C.
Customer Reviews for Penny Pinchin Records
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck reservation was scheduled for 8am, but location did not open until 11am. Came back at 11am and had to wait 20 minutes for someone to show up and get me vehicle key. I also reserved an appliance dolly, but none were on site. Online check in/return was more complicated than anticipated, but after I got going it went ok.
David S.Was a lovely experience! This place is awesome
Alayna S.Thank you everything was perfect!
Tracy S.Overall easy and quick and the service was great.
Drew K.Easy and fast
LaTasha B.S.O.
Saba W.Rob was beyond helpful, had great communication, and help make my move smooth.
Brianne O.Our appointment was for 8 am. We arrived and found they do not open until 10 am. The owner apparently called to let me know, but did not leave a message. He was nice when I spoke with him that morning, just would have been nice if he had left a message when he called the day before.
Brian A.The proprietor Rob was friendly and efficient! Nicest rental truck ever. Predictable and great value.
Scott R.5 star service
FELICIA T.The service was so top notch I don't have any suggestions for improvement. I expected average service and was treated like I had been a long time customer. When I need to rent a Uhaul I'm coming to this location again.
Selam G.This isn't related to the location but the overall customer service with UHaul. I reserve approximately 26 trucks a year, several months in advance every time. Recently I am moved to locations way past my requested location. I'll drive past 3-4 other large stores and smaller dealers, sometimes 10 miles past my requested location for a 20 ft truck. There is no way every one of those other 20 ft trucks on the lots were reserved before me. It's ridiculous that I'm paying to drive so far for pick up and drop off, I shouldn't have to pay for that. This past Thursday I had a 20 foot rented for a 6 PM pick up 12 miles from my house. I drive all the way there during rush hour and I'm not able to pick up my truck. So I have to drive all the way home with my angry kids in the car all for nothing, and go back again the next day. I have the truck reserved at my closer location many months ago. I'm very angry. What a waste of my time and money.
ASHLEY L.Great friendly service!
Linda E.The man who runs It is awesome, was really friendly and made the process super easy.
Violet S.i have reported this location to the state very displeased wit what happened
david M.Friendly Service
MYRA DENISE A.I love the energy an the professionalism
NAKEYTA RATINA D M.Terrible user experience
Wesley L.Checkout process via phone was not easy, frustrating. Waited on hold for customer service twice for 25 min before the rep realizing that my account was never linked to the truck or location. Sad, I have always used UHaul, probably will look elsewhere next time.
Joe N.I was charged for fuel I shouldn't have
Meharry H.Rob was amazing and super helpful. Love his small business. Truck was in great condition. Overall a great moving experience.
Mary C.The only thing was the lock on the moving van latching back door was almost too big it was hard to maneuver the lock to be able to get the key in. I would really say It's a design flaw of the latching system of the vehicle itself. There is not enough room really, to put a decent lock on the back latching door.
Mark L.nothing everything went smooth and fast thanks to Rob
Fran P.Nothing, everything went smoothly and prompt. Merci
Yvette S.Rob was great to work with and very helpful.
WAYNE H.All good
Randy R.Great service and very kind !
LANETRA B.it was a great
LOWELL C.This was the best experience I've ever had with ANY U-Haul location to date! I met the owner and enjoyed his friendly demeanor, great customer service & positive energy. The process was quick, efficient, and very pleasant as part of my moving project. The location couldn't have been better so close to my home saved cost in mileage. Great experience if I ever need a truck in the future will surely use this vendor and location. Support his business as well!
DEITRA G.The location needs more light. The system for logging in when you drop off didn't work.
BUELL W.The team helped me save money and supported throughout the day until the evening. Joseph was extremely helpful. We couldn't have done it without you. Big thank you Joseph and Robert.
Daniel Felipe M.Clean trucks Honest service Highly recommended
Jesus A.Rates need to be lower
Jd J.The app is aweful. We couldn't find our reservation when we arrived and had to rebook, and it wouldn't upload the odometer photo when we returned so we just had to drop the keys. We have issues with the app every time!
DERIK H.Most appreciative of the customer friendly service received from this agent. Most professional, prompt and friendly.
ARTHUR L.They were super helpful with coordinating pickup. Communicated when truck would be available and even stayed late to help with check out. They also made awesome recommendations for local happenings. Above and beyond.
Nicholas C.No profesional on a equipment
Reginaldo U.Furniture pads were not provided even though I paid for them. Also, the truck didn't have a lock in the back.
Kera M.Outstanding customer service
Curtis G.Hire someone that doesn't accuse them of causing damage to one of their trucks and then not believing the customer when the customer tells the employee that the damage was there prior to being picked up. Very unprofessional employee.
George R.The lock was hard to open even after putting in the correct code - we were calling customer service before we were able to figure it out. It was stuck on the container and very difficult to open.
Emily R.Friendly service.
Patrick K.I was extremely impressed with the professionalism, courteous manner and customer service skills of this location. When I'm in town and need use of U-Haul and will certainly use this location. Merci.
ARTHUR L.Easy, fast, friendly
JOHNNIE H.The owner is great and super helpful.
Christopher H.Too many Damn pictures required for no contact pick up.
Timothy P.Nothing, it was extremely easy.
Leslie S.No comments.
FUE L.Dropped off truck at 1 pm but it wasn't checked in till 6pm which made me get charged an extra day. I got refunded but it takes 3 to 5 days and I needed that money after the move I just did. Very unprofessional. I even called I haul to verify I dropped truck off. They called to verify it was there but I was still charged. So as much as I want to blame that unprofessional location... it was not just them. I should not have been charged. Period.
anita M.Someone that was not a costumer gained access to the vehicle I used and smoked in it and left it smelling of smoke and unclean. They were in the video when I pulled up at 7:30am. I did call this in.
Danny L.Key box closer to vehicles
Marlon B.This was such a pleasant experience. The morning of a moving day is so stressful but Rob made it easy and human. Such a great start to the day! I would highly recommend, even though I had to go a bit out of my way to get here!
Jessica T.Best U-Haul experience I think I've ever had. 10/10 will recommend, and I am happy to know that I have such a solid rental spot close to my home in Skyway.
Gabriel M.