Online Pickup was not set up No Text link or phone call confirmation was set up the day before Had to call U-Haul to fix the reservationNicholas Z.
Customer Reviews for Pequa Automotive
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Massapequa, NY 11758
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 1h pm
- Dim : 9h am à 12h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very seamless and pleasant experience!Terrence R.
Le client n'a pas laissé de commentaire.Jacquelyn B.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.LISAD I.
Easiest rental I've ever had with Uhaul. Cleanest equipment too. Great location.Kerry M.
Customer service was wonderful and all questions were answeredBarbara S.
Tom was friendly,accommodating and very helpful.Kelly V.
Quick & easy! Good service and good vehicle.Thomas M.
Very friendly. even hooked up trailer for me.George G.
Gentleman at store was helpful and made certain I had all the equipment I needed.Joseph B.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.karlene M.
Nothing it was a simple processMichael H.
Le client n'a pas laissé de commentaire.CHARLESFRANCIS D.
Le client n'a pas laissé de commentaire.Tawanna W.
Nothing! If it wasn't for Tom In Massapequa I was going to call budget and get a new truck. I was lied too by the manager in the phone at a different location and sent me mikes out of the way to Massapequa. When I got there Tom made the experience smooth and easy. He picked up the slack that uhual couldn't fill. Everyone in your company should be like Tom if so you'd be better off. I will tell my family and friends to go to him For now on even if he's out of the way!!!Daniel G.
Tom is great Rented two times in the past two months and he is great also recommended a friend who also thought he was awesomeJohn P.
Le client n'a pas laissé de commentaire.Eric M.
your pick up app did not work. it would not recognize my location. i tried my work phone and my wife's phone who was dropping me off. 3 phones it would not accept location. your app stinks. also your agent told me to reboot and other such tech items which did not work and basically said try calling back after 7 am. i had 3 workers waiting on me to get back with a truck and i am told to call back a half hour later to speak to someone else. unacceptable. The great agent at the location must know this is a problem as he left a note saying if problems with uhaul please call my cell. i did and he verified it was me and gave me the key box code. something your service rep should have done.JOHNPATRICK K.
Le client n'a pas laissé de commentaire.Frank P.
Excellent customer service!! Tom was extremely helpful and accommodating. I will definitely be returning when I need equipment again.Jasmine T.
GPS on app was not working. I was at the location and the App would not let me check in. The owner was extremely helpful and made sure everything went smoothly, however, if he was not there I would not have been able to pick up the truck because of the U-HAUL App.Kevin P.
Outstanding overall! Pequa is excellent to rent from and Tommy was extremely helpful also made the process alot easier and efficient! Five star all aroundRocco C.
Le client n'a pas laissé de commentaire.Dexter M.
Le client n'a pas laissé de commentaire.Nancy N.
Great service and experience.Sean M.
Truly the best experience I've ever had renting. The owner was so over the top helpful. I can't say enough he even let me borrow moving straps. He helped me attach the trailer, he pulled it up to my car to hitch it for me so I didn't have to back up to it. He was the best of the best.Chrissa S.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Anthony G.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Nelson Z.
Tom was great will recommendJohn P.
open when they were supposed to be. Quick pick up, easy hook up. easy drop off pleasure to deal with.john K.
Excellent and easy...Sean H.
Le client n'a pas laissé de commentaire.MICHAELR D.
My rental equipment was staged and ready for pick up as agreed They could not have made rental agreement and paperwork any faster or easier very professional and Knowledgeable will use them again and will recommend them to all great experiencekyle S.
Excellent service from Tom! I would definitely use again.Kenneth W.
TOM WAS POLITE AND FRIENDLY. VERY HELPFUL. I WOULD DEFINITELY RECOMMEND THIS LOCATIONWENDYH F.
The best location I have dealt with in all my times renting from Uhaul - Thank youTara M.
Le client n'a pas laissé de commentaire.Anthony M.
Excellent service and ordering process was seem less.William H.
Great location, nice staffMark A.
Le client n'a pas laissé de commentaire.James N.
Owner was very helpful and accommodating. Had disaster with POD company day I needed truck and owner went out of his way to assist me. Will definitely use them when we find our new house.Shane F.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.George K.
We've had an overall very negative experience with U-Haul overall as the reservation we originally had for this day and tried to pick up at another location was cancelled without our consent or notification. But specific to this location, it operates very unethically. We picked up the truck and were never given a copy of the contract. Also we were charged for an additional day and for smart move without our consent.Donovon B.
Great experience, was a brand new trailer and everything went perfect ! A+++ Pequa Automotive LocationSal D.
You cannot improve upon perfectMark S.
Le client n'a pas laissé de commentaire.Christopher S.
The truck was filthy when I got it and yet I somehow get charged with a cleaning fee. I was told to return the truck between a quarter to a half tank of gas as it was below a half tank of gas when I rented it. I did so and yet I was hit with a gas charge as well. Did not realize these charges were snuck on until the end of the month when I was going over my bills. So disappointed. It's very unfortunateRyan M.
Pequa Auto was a friendly bunch., really enjoyed them! The van was outta sight, a 2020 huge and clean with big side mirrors. I have owned two vans, a 1975 and a 1979. Drove them into the ground. This was like a pleasure car with all the bells and whistles, would love to take such a vehicle cross country!Gary M.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.DEBORAHA K.
Le client n'a pas laissé de commentaire.amanda L.
I was very upset with how dirty the inside of the van was. Not vacuumed, dust and fingerprints all over inside driving area. The stealing wheel was filthy and sticky. When I asked for cleaning wipes they had none and gave my a rag and hand sanitizer. My wife was very upset because the seats were so dirty. Would never go to that location again!!!! During this Covid time you would think cleaning would be priority. I hope your company reaches out to me and doesn't just brush this aside. Sincerely, Ed SchneiderEdward S.
I was in need of a truck on short notice and Tom was able to help me out. Tom was able to get me in and out in no time. Between his help and the convenience of his location, I highly recommended Pequa automotive for all of your U-haul needsErin R.
Le client n'a pas laissé de commentaire.Patrick H.
Le client n'a pas laissé de commentaire.Michael C.
Absolutely a disaster trying to return as well as a man trying to rent at same time would never go backEric P.
Le client n'a pas laissé de commentaire.Nancy A.
Le client n'a pas laissé de commentaire.Lawrence P.
Amazing customer service, great location.ALEXANDERGABRIEL M.
Pequa Automotive was quick to service my order and had my truck ready to go in just a few minutes from the time I arrived to pick it up. The manager Tom was courteous and friendly. He offered to answer any questions regarding the rental and general usage of the truck.Jeffrey P.
Le client n'a pas laissé de commentaire.John D.
Super fast service FriendlyMICHAEL M.
Will not recommend uhaul anymore. They messed up my reservation had to drive 15 miles to get a truck promised credit to make up for it was billed full price for everything now have to contest charges... not worth the hassleF S.
I recently rented a uhaul truck for a local move from the facility located on Broadway in Massapequa LI. I didn't get the gentleman's name but he was friendly and Very helpful. I will DEFINITELY be a returning customer.Michael A.
Le client n'a pas laissé de commentaire.steve M.
Nothing. The gentleman who worked at this location was wonderful.Kathryn B.
Le client n'a pas laissé de commentaire.Joseph G.
The pick up was terrible took forever to get the key but the drop off guy was so so so sweet and awespmeColleen T.
Excellent, convenient, courteous. Je la recommande fortement.kathryn S.
I've rented from this location a few other times, and have always had a pleasant experience. Tom and his staff are always so attentive and ready to help with any questions or concerns I have. This time was no exception. I was renting a small trailer for a day, and was treated like I was renting a 20' truck and going cross country for a month.They had a large supply of boxes and all of the other materials I needed.i highly recommend Pequa automotive for all of your rental needs.Thomas M.
Very easy experience, good customer serviceKevin W.
Best U-haul dealer I have rented from. The enclosed trailer was clean and the owner was very helpful and courteous. He put the trailer on the hitch and even offered to provide the trailer light attachment for free if I did not have the right connection. I will definitely rent from here from now on.EDGARDO T.
Convenient drop off near our location.Mary G.
Le client n'a pas laissé de commentaire.Edwin V.
Tom was very helpful and kind..I will definitely use then againDenise M.
Owner explained about the truck so I got the best experience of using it.Frank C.
send all customers to Tommy Pequa AutoJohn S.
Le client n'a pas laissé de commentaire.Daniel B.
Great location and quick service.Lincoln M.
Le client n'a pas laissé de commentaire.David P.
I've rented a few hauls in the past and was never overly concerned about my pickup location as long as it was a reasonable drive. I recently booked from Pequa automotive, but was a little concerned about the parking (based on a previous post) when I picked up the truck and dropped it off it couldn't have been any easier, plenty of parking and more then enough room to park the truck. When I went to get the truck I was met by Tom the owner who treated me like I was family. In addition to having a new u-haul location. I think I might have found a new mechanicThomas M.
Tom, is fantastic, he's honest and gives you the advice needed to make your use of his equipment in the best way possible. We rented a brand new van, and it was exactly the right size for how need.Arthur W.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.Patrick M.
Have places to park when we come back. It was very difficult to park and put me at risk for hitting another vehicle. It was not fair.Seth B.
Nice, easy transaction. Will use this location again.Robert E.
I rented a 5 x 9 ramp trailer. The equipment was clean and worked perfectly . Pick up and drop off was painless and the representative in the Massapequa location on Broadway was polite and a big help. I will most definitely use u-haul again and recommend them to others as well.Thomas K.
Tom, who I rented from was extremely helpful explaining everything thing to me, and was able to answer all of my questions in a patient and professional manner.Thomas M.
Could use more space in the lotT D.
Super friendly and smooth customer service!Bryan G.
Le client n'a pas laissé de commentaire.Joseph B.
I had no problems with the location.Very professional.The truck itself,was a little tired,94000 miles on it.Power was not always there when needed.paul S.
Le client n'a pas laissé de commentaire.Ryan S.
Don't change anything. Continue with what worksSteve H.