Évaluations des clients Pequa Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pequa Automotive

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Kira M. le

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Le client n'a pas laissé de commentaire.

robert D. le

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The agent had to change the reservation and couldn't I had to wait an hour for him to figure out how to change it. The corporate website that he was trying to use was also not working.website

richard K. le

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Service was excellent, courteous and very helpful (they helped me upload a copy of my license). My wait time was minimal. Very satisfied

Alexander D. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Nothing, you guys are great.

Robert T. le

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Pequa went above and beyond to make sure my experience was excellent. I will return to rent again from them.

ted G. le

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none

Brianna Z. le

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Make sure engine oil is changed, headlights and tail lights work before you rent anyone truck. you put our lives in danger and risked us being pulled over by giving us a vehicle that had not been maintenanced. Was overcharged unknowingly and was promised a credit which I never received. Spoke to Long Island regional manager Adam, who promised a correction of my bill, and never got it after two weeks of ignored call back. He said he would do any thing for a veteran and then ignored phone calls. Totally dishonest, got ripped off and lied to a United States veteran. Despicable. Will be posting on social media and notifying corporate.

William C. le

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Le client n'a pas laissé de commentaire.

Alexander M. le

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Didn’t want insurance on the truck but was charged it

James D. le

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The manager was kind and courteous and very helpful

Joseph B. le

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Le client n'a pas laissé de commentaire.

Barry W. le

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Le client n'a pas laissé de commentaire.

Carolina A. le

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Le client n'a pas laissé de commentaire.

jim M. le

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The owner Tom was very professional and knowledgeable, made the experience very easy!

Robert K. le

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Le client n'a pas laissé de commentaire.

kevin R. le

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Your website is deseptive and designed to make costumers buy unwanted stuff. I'm reporting U-haul to the NYS Attorney General Office a long with NYS Consumer Affairs for your purusefull deseptive practice's. I want them to review your website and reservation to see how your company is taking advantage of it's costumers. I made sure to Zero out everything and had to do it twice and still was charge for services I didn't take. Your company is shameful for what it is doing!!!

Salvatore M. le

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We did not receive friendly attention when we pulled into the station and thee was trash all over in the back of the lot. Attendant said they don't give out receipts when we returned the truck so wasn't sure we were going to get recognized for returning the truck.

James C. le

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Another 6 star experience!!! "Tom Terrific" is the BEST U-Haul owner EVER! (No, I am not related to him, nor are we romantically involved). Tom delivers a top notch product. I have rented from him 3 times over the past few weeks. Despite the fact that the company provides him with outdated, high mileage equipment, Tom goes above and beyond to ensure that his trucks are clean and properly operating. If you have any issues regarding your rental, Tom bends over backwards to help you out and he ALWAYS answers his phone. Tom treats you like a member of his family. He is very helpful with booking your rental and he takes the time to walk you through every step of the process. If you want a smooth, pain-free truck rental experience, then get your ass over to Pequa Automotive / U-Haul and be ready to get treated like a king. Thanks Tom, I'll be renting from you again. Happy Holidays!

Tony W. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Nothing to improve on Tom at this location was extremely helpful in setting me up with an extra day after I was worried that I wouldn’t be able to make it back.

James C. le

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Best U-Haul experience ever. Owner was extremely friendly, knowledgeable and professional. The owner at Pequa Automotive should be a U-Haul Customer Satisfaction Trainer. He did everything right. He had the truck waiting for me when I arrived and he had me on my way in less than 5 minutes. He should get 6 stars!!!

yvonne M. le

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My only complaint is the actual website. It tells you a specific trailer is available at a location then says it's not when you click on it. So I had to make several phone calls to confirm availability!

jorge T. le

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Great services!

William D. le

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Le client n'a pas laissé de commentaire.

fernando B. le

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Excellent, friendly service. It is pleasure to do business there.

KYLE S. le

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I can’t think of anything that would improve my rental relationship with the above UHAUL location but I’m sure in the future they will improve and do something else which will always keep them as the best U-Haul location I’ve ever used in almost 30 years They are personal and professional and always go the extra mile to make my experience one that I wish to repeat in the future proprietor TOMMY LUPO always make sure everything is exact and for that I will continue to use his location

GREGORY C. le

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TOM is the best U HAUL DEALER AROUND, He is very easy to work with, we rented many Trucks from him over the years, always the best??

ron W. le

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Excellent dealer. He made the rental easy.

brian R. le

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Very simple to pick up before the store opens

Matthew D. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Le client n'a pas laissé de commentaire.

charles M. le

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Le client n'a pas laissé de commentaire.

dave S. le

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Everything about this rental experience and dealing with pequa automotive was wonderful. Could not have gone any better.

Anderson W. le

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Le client n'a pas laissé de commentaire.

Grazia R. le

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The location was very dirty, disgusting gas station/ mechanic shop. The only employee there had no idea what to do. The owner came after being called and got there after 20 minutes. The office is dirty, and with old parts all over the floor. The Uhaul materials are set up on a corner. Disorganized location. It actually looks abandoned. Uhaul should do a better job at who they pick to represent them. The truck was fine. I would never go this location again.

David D. le

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It would have been better if I could have done a one way rental but this location did not offer that.

Robert S. le

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The truck was in poor mechanical condition. Could barely get it over 40mph. They had no blankets in stock although I had ordered them and was charged for them. Cracked windshield as well. Very bad

Joanne I. le

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Le client n'a pas laissé de commentaire.

Ira M. le

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Le client n'a pas laissé de commentaire.

Alma T. le

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Le client n'a pas laissé de commentaire.

FABIAN C. le

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Le client n'a pas laissé de commentaire.

GREGORY C. le

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We use Pequa automotive many times per Year, We have a dealer in west Babylon where I live, 2 blocks from my Home, We prefer to drive To Hicksville to Rent our Trucks from Tom At Pequa automotive, He is the Most honest And dependable U Haul Dealer around, 5 Star Services and a smile ALWAYS ????????

John M B. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Pamela B. le

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Agent was very friendly and helpful

pamela N. le

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Le client n'a pas laissé de commentaire.

greg M. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Le client n'a pas laissé de commentaire.

Teresa I. le

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Le client n'a pas laissé de commentaire.

ROBERT O. le

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The tow dolly wasn’t ready for the time of pickup because of defective taillights. But Adam (area rep)came through with over the top results. He personally delivered the tow dolly later that night to my house. He also assisted loading the car on the tow dolly. Excellent customer service. Thank you Adam!

Ilene H. le

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Le client n'a pas laissé de commentaire.

bill G. le

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Le client n'a pas laissé de commentaire.

niguel C. le

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Professional and friendly

dave E. le

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Nothing could be made better. Unless it was free. Other than that, it was perfect for my needs

Anthony M. le

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The individual was polite and professional. The truck given was old, needed wheel alinement but then again the person acknowledged it was old. However, the back of the truck was filled with pampers, chalk, crayons, soda bottle and plastic container as well as other garbage. Obviously no one including myself looked in the rear prior to taking off with the vehicle. I just assumed that it would have been clean. Took me precious time to clean it. and filled up almost half of a black garbage bag. In recommending this location I would tell someone to make sure the rear is clean before taking off. I feel that this should deserve a rebate of some of the fee charged. That will be up to you folks to decide. Not what i expected from U-Haul.

Danielle F. le

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The gentleman that owns it was more than helpful and came so quickly when i was having trouble getting in to the locker!

DARLENE C. le

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Tom is the best. I would absolutely recommend this dealer.

Howard L. le

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Le client n'a pas laissé de commentaire.

chris B. le

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Everything was perfect.. was in and out and on the road in min.. once again Tom Lipera was awesome

Kevin M. le

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I sent email to the address provided. Overall I was beyond disappointed! One, I was charged for an appliance dolly. I did not receive an appliance dolly. I was given a regular dolly, which honestly was useless to me. I actually had to drive home and pick up my own personal dolly that was of higher quality. Two, the truck itself was disgusting on the inside. It looked like it hadn’t been cleaned since the day it was purchased! Finally, and what really upset me, was the truck needs to be checked out by a mechanic. The steering on the truck was beyond “loose”. While driving there were times I was seriously concerned for my safety. Beyond the steering the brakes were extremely “soft”. Honestly, overall my experience was not very good. I really am not sure if I would use uhail again or recommend them to my friends/family. I hope my concerns are taken seriously!

KYLE S. le

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Your Pequa automotive location is amazing my rental was ready and staged for pick up and upon return checked me in and got me out of there so quickly and had a slot ready and waiting for me to drop off by far your best location I won’t go anywhere else on Long Island friendly and professional

Kenneth M. le

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Customer service was great. Very pleasant experience. I highly recommend this location

Anatoliy P. le

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Le client n'a pas laissé de commentaire.

Nyree W. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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The experience before picking up the truck was terrible. I booked a truck 2 weeks ago and received a phone call the day before pickup that they did not have the size truck I reserved. I was Offered a smaller truck at a different location and accepted. I then arrive to pick up the truck to find out that they did not have any. I was then sent back to my original pickup location to pick up the smaller truck.

Leonard W. le

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Le client n'a pas laissé de commentaire.

GREGORY C. le

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This U-Haul location on Hixville Road is the best around, I live in west Babylon and I drive all the way to Hicksville, all dealers in my area in west Babylon West Islip they’re not friendly at all, I am a customer that rents all the time, West Islip and West babylon will only rent to you for one day, That’s ridiculous

Ryan H. le

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Le client n'a pas laissé de commentaire.

Alita H. le

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they called at the last minute to change to a location i did not want to go to or where it was

Andrew B. le

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Le client n'a pas laissé de commentaire.

ellen C. le

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Le client n'a pas laissé de commentaire.

Sandra C. le

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Tom, the owner was great, I was in a bind and needed the truck another 2 days, he worked things out so I can keep the truck. Would highly recommend Pequa to all.

James P. le

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Le client n'a pas laissé de commentaire.

chris F. le

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Tom was very accommodating and pleasant. Pleasure to deal with.

KYLE S. le

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This is my third rental at this newly discovered location in my own hometown I am now on a first name basis with the owner TOM what a great guy very busy shop and always finds the time to focus on our transaction and very pleasant and professional again I am so grateful to have discovered an even closer outlet to rent equipment with such a pleasant experience I will be using this location Exclusively I almost was going to write off UHAUL completely because of past locations and treatment I had experienced this is the way I expect to be treated at every location after having been a customer for over 25 years with UHAUL and counting

Ashley P. le

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Same size but they were scheduled for different days. This was no mistake. Someone assuming it was a mistake cost me $200 in paying movers hourly that did not have a truck to start on. I paid for both these trucks and have PDF receipt from Monday June 17th. Why would I pay for both trucks if one was a mistake? I received a confirmation email on Wednesday June 19th at 11:44 am confirming my reservation and guaranteeing a 20ft truck for me to pick up the next day on June 20th at 6:30 am like I paid for. At 10 pm I called and they tell me it’s canceled. So between noon that day and 10 pm when I called because the app wouldn’t find my reservation someone ASSUMED it would be okay to cancel the reservation I made a month before and paid for. Someone from traffic control tried to fix this the morning of the 20th at 7am (I was supposed to get a truck at 6:30 so now I’m already late) and I received a text which you’ll see attached in this email stating that there is a 20 foot truck available at the location I originally wanted. The place doesn’t open until 8 am. I uber over at 8 am and the man who owns the place states that he doesn’t have a 20 foot truck on the premises. By now I have movers at my house that I’m paying hourly to start loading my belongings onto a truck that someone canceled the night before. The man at the store looks through my file for about 20 minutes and sees when and where someone canceled my order without my knowledge the day before. They assigned me to a 15 foot truck. I have a closing at 3:30, movers at the house I’m wasting money on, and a time deadline I need my house packed up by. Due to this I take what I can get because I need to and take the 15 footer. Fast forward and now it’s 2 hours before the closing when the movers tell me there’s no way all of our belongs are fitting. This was the reason I ordered and paid for a 20 foot truck and not a 15 foot truck like they gave me. We have the buyers of our house coming for a walk through at this point in 30 minutes and our house is still not packed (which it is supposed to be). In a panic I call back the man from the store, Tom Lipera (520 Hicksville Road, Massapequa Ny) and ask him to give me the biggest thing he has. I get a 10 foot truck. Now it’s time for the closing and the house is not finished so we have to have my father in law come and supervise the movers while they’re packing. Since we weren’t finished packing due to the delay in starting and the cancellation with our truck, we had to place $500 in escrow at our closing until it was proved that we were 100% moved out since the buyers saw we still were packing when they came for the walk through. Another headache. Now we are done and we have 3 trucks and only 2 drivers for a 3 hour drive. We have the original 20 foot truck my husband picked up on 6/19 that we had no issues with, the 15 foot truck, and now a 10 foot truck. As you can tell from the length of this email we were SEVERELY inconvenienced in ma

Brian F. le

Évaluation :

Same size but they were scheduled for different days. This was no mistake. Someone assuming it was a mistake cost me $200 in paying movers hourly that did not have a truck to start on. I paid for both these trucks and have PDF receipt from Monday June 17th. Why would I pay for both trucks if one was a mistake? I received a confirmation email on Wednesday June 19th at 11:44 am confirming my reservation and guaranteeing a 20ft truck for me to pick up the next day on June 20th at 6:30 am like I paid for. At 10 pm I called and they tell me it’s canceled. So between noon that day and 10 pm when I called because the app wouldn’t find my reservation someone ASSUMED it would be okay to cancel the reservation I made a month before and paid for. Someone from traffic control tried to fix this the morning of the 20th at 7am (I was supposed to get a truck at 6:30 so now I’m already late) and I received a text which you’ll see attached in this email stating that there is a 20 foot truck available at the location I originally wanted. The place doesn’t open until 8 am. I uber over at 8 am and the man who owns the place states that he doesn’t have a 20 foot truck on the premises. By now I have movers at my house that I’m paying hourly to start loading my belongings onto a truck that someone canceled the night before. The man at the store looks through my file for about 20 minutes and sees when and where someone canceled my order without my knowledge the day before. They assigned me to a 15 foot truck. I have a closing at 3:30, movers at the house I’m wasting money on, and a time deadline I need my house packed up by. Due to this I take what I can get because I need to and take the 15 footer. Fast forward and now it’s 2 hours before the closing when the movers tell me there’s no way all of our belongs are fitting. This was the reason I ordered and paid for a 20 foot truck and not a 15 foot truck like they gave me. We have the buyers of our house coming for a walk through at this point in 30 minutes and our house is still not packed (which it is supposed to be). In a panic I call back the man from the store, Tom Lipera (520 Hicksville Road, Massapequa Ny) and ask him to give me the biggest thing he has. I get a 10 foot truck. Now it’s time for the closing and the house is not finished so we have to have my father in law come and supervise the movers while they’re packing. Since we weren’t finished packing due to the delay in starting and the cancellation with our truck, we had to place $500 in escrow at our closing until it was proved that we were 100% moved out since the buyers saw we still were packing when they came for the walk through. Another headache. Now we are done and we have 3 trucks and only 2 drivers for a 3 hour drive. We have the original 20 foot truck my husband picked up on 6/19 that we had no issues with, the 15 foot truck, and now a 10 foot truck. As you can tell from the length of this email we were SEVERELY inconvenienced in ma

Ashley P. le

Évaluation :

Same size but they were scheduled for different days. This was no mistake. Someone assuming it was a mistake cost me $200 in paying movers hourly that did not have a truck to start on. I paid for both these trucks and have PDF receipt from Monday June 17th. Why would I pay for both trucks if one was a mistake? I received a confirmation email on Wednesday June 19th at 11:44 am confirming my reservation and guaranteeing a 20ft truck for me to pick up the next day on June 20th at 6:30 am like I paid for. At 10 pm I called and they tell me it’s canceled. So between noon that day and 10 pm when I called because the app wouldn’t find my reservation someone ASSUMED it would be okay to cancel the reservation I made a month before and paid for. Someone from traffic control tried to fix this the morning of the 20th at 7am (I was supposed to get a truck at 6:30 so now I’m already late) and I received a text which you’ll see attached in this email stating that there is a 20 foot truck available at the location I originally wanted. The place doesn’t open until 8 am. I uber over at 8 am and the man who owns the place states that he doesn’t have a 20 foot truck on the premises. By now I have movers at my house that I’m paying hourly to start loading my belongings onto a truck that someone canceled the night before. The man at the store looks through my file for about 20 minutes and sees when and where someone canceled my order without my knowledge the day before. They assigned me to a 15 foot truck. I have a closing at 3:30, movers at the house I’m wasting money on, and a time deadline I need my house packed up by. Due to this I take what I can get because I need to and take the 15 footer. Fast forward and now it’s 2 hours before the closing when the movers tell me there’s no way all of our belongs are fitting. This was the reason I ordered and paid for a 20 foot truck and not a 15 foot truck like they gave me. We have the buyers of our house coming for a walk through at this point in 30 minutes and our house is still not packed (which it is supposed to be). In a panic I call back the man from the store, Tom Lipera (520 Hicksville Road, Massapequa Ny) and ask him to give me the biggest thing he has. I get a 10 foot truck. Now it’s time for the closing and the house is not finished so we have to have my father in law come and supervise the movers while they’re packing. Since we weren’t finished packing due to the delay in starting and the cancellation with our truck, we had to place $500 in escrow at our closing until it was proved that we were 100% moved out since the buyers saw we still were packing when they came for the walk through. Another headache. Now we are done and we have 3 trucks and only 2 drivers for a 3 hour drive. We have the original 20 foot truck my husband picked up on 6/19 that we had no issues with, the 15 foot truck, and now a 10 foot truck. As you can tell from the length of this email we were SEVERELY inconvenienced in ma

eric M. le

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GREAT SERVICE ! Tom was very pleasant and made the whole experience quick and easy !!!

Marc L. le

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Le client n'a pas laissé de commentaire.

Rosario R. le

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Le client n'a pas laissé de commentaire.

KYLE S. le

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I was never aware of this location for rentals until recently they are friendly courteous and professional I recommend this location to anyone who asks me I will never use a different location I am so glad to have found a U-Haul representative that is so polite and informative they made the entire rental experience very easy and answered any Questions I had

Ryan M. le

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Tom was very nice. He explained everything thoroughly and helped me get set up with the Uhaul.

JASON N. le

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Le client n'a pas laissé de commentaire.

ANGELO T. le

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Le client n'a pas laissé de commentaire.

terrilyn M. le

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I didn’t like the idea of going so far to pickup the truck I was never told that I may have to pickup in another location

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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perfect

robert D. le

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Good people

Christopher H. le

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Le client n'a pas laissé de commentaire.

james G. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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No place to park truck had to park by gas pumps all street parking was taken very difficult to find spot for 26 footer

phil V. le

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Le client n'a pas laissé de commentaire.

GREGORY C. le

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This location and the Owner are they best U-Haul operators , I live in West Babylon have to go all the way over to Hicksville because the U-Haul dealer in west Babylon and West Islip terrible are terrible Business people, very sneaky, The night before they will cancel your reservation, for a better deal,

Anthony M. le

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Le client n'a pas laissé de commentaire.

mike K. le

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Professional and Efficient. Highly recommended.

karen B. le

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Le client n'a pas laissé de commentaire.

Brittany F. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Le client n'a pas laissé de commentaire.