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frank G.
Customer Reviews for Pequa Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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PEQUA AUTO CARE which is also a U-HAUL RENTAL location should be used as an example for all of your locations as to how to be friendly professional and expedite anyone requiring a rental I have been using this location now for many years in fact as long as it's been available and have never been disappointing and I always find it a quick and friendly process in fact I now use PEQUA AUTO CARE to take care of my vehicles personal and business anyone trying this location for the first time would certainly become a repeat customer for both auto care in any U-Haul rental needs they may require
KYLE S.Tom was great. He went out of his way to help me
joe G.Very nice and friendly
marty C.Truck broken down. Owner not willing to answer the phone. Delayed for three hours without getting things done. Running the truck all day for self charging. Gas fee was promised to cover by owner. But denied last mins. Delayed for job and almost got fired. It turned into disaster day. But no one cared and offered something.
Yun F.Excellent customer service
ARIK D.Everything was easy
Vincent G.The facility was very small and was just a complete mess. The owner showed up about 20 minutes late and my reservation was supposed to include an appliance dolly but they didn't have one. I had to go to another location to get one.
Ken L.Al de martino
al D.Could not improve. East to access and hook up, clean and well maintained trailer, with lots of space to return on the day.
Oliver R.We had to go to this location because the first location (Gulf Station in Riverhead), where we had a reservation, just did not have a truck, did not have an English speaking person working, and could care less. Completed screwed our move. We switched to Pequa Automotive, they had a truck ready, and worked quickly for us to get on the go. Would absolutely rent from Pequa Automotive again, but most likely just not using UHaul again. Not worth the nightmare.
REGIS M.Great service by Tom/owner. The GMC Vans are extremely nice and a pleasure to drive. All in all, a wonderful vehicle rental experience. I would highly recommend Tom at Pequa Automotive to all my friends!
tom J.Tom was a true professional. He got me in and out quick. Van was absolutely as advertised. I would highly recommend this location to rent a U-Haul
eric A.Merci
Ahmet S.Rien
Ferddie S.It was effortless. I would rent again from this location!
charles R.I sell furniture for a living and have used U-Haul for personal needs . I also refer the Broadway U-Haul when customers need a vehicle. Great location for parking my private car , clean vehicles , efficient rental process and always great service .
asher D.Keep doing what you're doing Great experience! I'll be back!
KRISTIN M.My best UHaul experience ever. Clean truck, drove great and Tom at Pequa Auto was a pleasure to deal with. Easy return too...we'll definitely use them again.
GREGORYJ B.You could not improve on this experience. Everything- equipment, etc, - was organized, ready/prepared and explained in detail. Tom, at the site and "Gina" ,the initial reservationist, were courteous, knowledgeable and efficient. Tom helped me arrange financing thru my credit card company by phone (as I live 4 hours from the pickup site) and helped make arrangements when the vehicle had to be returned slightly behind schedule bc of severe weather conditions (snow). I most highly recommend Pequa Automotive to other customers, without reservation! They are !!The Best!!!, Regina Regan
Regina R.Better parking available to drop offs
Stefanie C.Needs better place to park the truck
Brendan M.This past week I had a big move and needed to rent multiple u-hauls from cargo vans all The way up to 20' box trucks and I can't recommend their Massapequa location enough . The manager Tom was amazing and went out of his way to accommodate all my moving needs. If you're in the Nassau county are and are looking for a u-haul be sure to go see Tom at there Massapequa location . You won't be disappointed
ROBERT G.Great service!
Steve S.Tommy is an excellent representation of customer service with a smile.
William L.Tom does a great job and is a big help.
TIMOTHYM G.Tommy at the pick up location is the nicest uhaul representative I have ever had the pleasure of dealing with.
William L.The store and counter was a mess. It was a cold day and even though we weren't in the building long it didn't feel like there was any heat on.
Michelle F.Good owner. Friendly place
Yun F.Tommy does a great job no improvement necessary
Anthony B.I had an excellent U-Haul rental experience. Tom Lipera at Pequa Automotive was extremely helpful. I will use him again when I need a U-Haul!
tom J.It was a good experience and the vehicle was clean and drove easily and we'll. It was easy to handle and seemed very safe.
Ralph Z.My rental was staged and ready for pick up time it was clean TOMMY was able to show me proper operation and drop off was very simple made the whole experience a breeze I have recommended many people to use this U-Haul location other locations it seems to be a chore to execute the rental not here keeps it very simple friendly direct what else could you ask for excellent location
KYLE S.This is the best place to rent a uhaul van. Whether u need it for a few hours locally or for a weekend. I dealt with tom. What a pleasure. He goes above and beyond. Made it non stressful , the quoted price was the price. No games.
tammy R.Great service and quality product. My second time this month renting. Mobile pickup and return are a game changer and make the whole process to east and the key!!
Armando P.Small space.
Carl L.I like your hilarious approach, you don't forget about humor during darkest of hours.
rob S.Amazing experience. I called on Fri for a uhaul for sun. Spoke to Tom and he was able to get me the van for that Sunday. Tom was a pleasure to deal with. He told me exactly what I would pay for rental and that was the fee I paid. . No hidden fees like some places. The price was sooo affordable The van we got was immaculate and drove amazing . Pick up and return was so simple and fast. Highly recommend this uhaul rental place in massapequa on Broadway. !!!! Such a positive experience. We will be using them again in a few weeks. Highly recommend
tammy R.Nice and polite guy
Ting Joseph P.This was my first time renting from uhaul.. had a positive experience
linda A.I had a great experience with the U-Haul rental. The van and the blankets were clean and ready for me when I arrived. The owner was friendly and helpful. 5 stars
Glenn H.Tom should run your company. He is the best!
Mark B.Excellent service à la clientèle
William F.This is the only location you should use Tom is by far the best
Mark B.I have had to need to rent trucks and trailers for nearly 40 years far in a way this is the finest location and I would never think of renting anywhere else reservations are easily placed equipment is what it should be and where it should be and in working order everything is going over with me before departure easy drop off can't say enough about the location proprietor TOMMY is outstanding representative and a pleasure to rent from I recommend to all of my business associates friends and family he goes the extra mile to make sure everything is just right real stress free transaction
KYLE S.Morning of pickup I received a call saying vehicle not available at original pickup location which was walking distance to my home. I scheduled rental weeks in advance so this was unacceptable but I was left with no choice so I had to uber to the new location. $22 extra expense due to vehicle not at scheduled location. New location was a dumpy car repair shop and the rental vehicle was old and had 120 000 miles on it and it leaked oil in my driveway where it was parked overnight. The inside of the vehicle was disgusting and probably hadn't been cleaned in months if not years. Obviously covid guidelines didn't apply to this location. Very disappointed in my UHaul rental.
Lawrence D.The location charged me for 16 days upfront,instead of the 3 days I requested,then they made me wait 2 days for the refund,refund was given back and everything Is good,but very inconvenient,just need to pay more attention when making up the contract and charging people.
john G.Customer service is terrible I had an issue with two payments one was suppose to come back to my account I spoke to him once he said he'd return my call and he never called back or answered/ returned my calls. Not coming back to this location again.
denice M.Everything was great.
jeff B.Tom is 5 star every day. Nobody better!!
Mark B.to be honest I have been a lifetime UHAUL CUSTOMER regularly using your rental vehicles I have not been so satisfied and felt so educated on the operation of your equipment until I came and experienced a rental through PEQUA AUTOMOTIVE By four your number one rental location with not even a close second this will be where I recommend and do all of my future business with you whole great location
KYLE S.Great service,! We were in and out in no time. All questions and concerns were answered and clarified.
Alvin J.The owner was really nice and accommodating! Unlike my last few experiences at the a Wantagh Service station.
Patricia G.