Sonya and Darrell were so kind. I strongly recommend this location to anyone in the vicinity that needs storage or moving services.
NICK W
Customer Reviews for Personal Mini Storage Clermont 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Gregory WStaff was outstanding and great customer service. Thank you 😊
Victor LGreat experience and efficient personnel.
CARLOS VThey charged me a $50 cleaning fee and I have returned the equipment in perfect cleaning condition. No one checked the trailer when i returned. I did the employee job when i picked up and when i returned the trailer, they never left the office, they sent me to pick the trailer up and to return it to the location around the corner. My surprise was when i checked the receipt that they sent by email
CARLOS Pgreat customer service
Chad SThis location is A1, clean quick and easy 10/10.
JULIO VThe truck was given to me at 1/4 tank of gas. Why on earth would I rent a truck to move my furniture, only to have to stop right away and get gas? Additionally, the insurance was phrased as though it were a mandatory purchase even though it is not.
Jamil COnly thing i have negative to say is the employees there were very friendly at all. Other than that everything was good
Monica TMuy atentos en todo momento
hector lPERSONNEL THERE WERE VERY NICE HELPFUL TO THE NEXT LEVEL, HAD A 800 MILE TRIP FROM FLORIDA TO VIRGINIA BEACH. EVERYTHING WENT AS PLANNED THANKS TO THE STAFF
ADRIAN FVery easy process and very pleased with employees!! Great experience!!
Taylor BThe drop off location was closed, I had to do my turn in on the app.
Alan CI asked for clarification on the fuel if they could check And see if it was enough. They said no you will get receipt and it will tell you ended up charging me for 2 gallons and my total miles was 16 miles. Definitely don’t use 2 gallons of gas to go 16 miles.
Jonathan DWhen returning the equipment, I was surprised to be told that I had a limited-mileage rental—which was not what I had booked or what the employee confirmed when I picked up the truck. Another surprise was finding that the final price differed from the one confirmed in the company's app. I will not rent from you again.
Pablo CSignal light was not working. Employees do not help the customer to hook up the equipment, they just inspect the equipment after you pick up or drop. Customer service not that good
Roberto AEverything was smooth and simple for rental truck.
Alexia SEverything went smooth.Highly recommend this place.
Shannon VReturning equipment was a major hassle. Forsed to back large truck into tiny space with not enough mirror clearance.
Matthew PThe parking brake was hanging off so unusable. Low air pressure alert was on the whole time. Tires were bald
Josh CThey were very nice. But they didn't know how to undo straps on a car transporter. they sent me to another dealer about 5 miles away. They helped with the carload but then told me it was an additional $25 plus tax. That was very disappointing since we were charged an additional fee for something that the first dealer couldn't do. I paid $1094.61. then went to another dealer and they tacked on an extra $26.88 My contract # is 78681572. Rented on 7-28-2026. I returned it today. 7-30-2026 I have used U-Haul on several occasions this is the first negative experience that I've had. I understood and didn't mind the original agreement. But with add on fees it hurts the reputation.
Carl CGreat service and clean vehicles and premises
JENNIFER FOverall this location is great, the truck a few food particles but not a big deal. keys were not in the truck for mobile pickup.
Alexander CNew managers are running this facility very well finally.
Randy DHire smart employees that knows the importance of customer service and the value of a customer experience. The worst experience ever !
marsahea sThe actual haul spot was fine. The one im talking about is by the chevron gas station partner
MARCOBATISTA SThe truck was very beaten up with ripped seats and rough. It was missing its gas cap, it was a bit dirty and it has both the check engine light on and the tire sensor light issue light. They should retire that truck due to its poor shape. I was shocked they would rent that out to me in that condition so I worry that they do not check the status and shape of their truck
Matthew MQuick, easy and honest
Timothy FThe service was great. The employees were very informative and knowledgeable. The truck that I received didn’t have any issues and drove great. My overall experience was great.
Adil AGreat location and easy to get the truck in and out. Plus, right next to a wawa for fill up and snacks.
James THighly recommend.
Marilyn VSonya is a pleasure to work with!!!!!
JOSE GOur truck was ready on time and worked well for us. The staff at the office was great. They are knowledgeable and pleasant. I would use them again gladly.
Thomas LSuper friendly and helpful staff.
Michelle MEveryone was very helpful!
Margaret WI have use U-Haul several for many different reasons and I have to say that all the time it has been a very good experience from members and all the staff have been very helpful. Thank you for your service.
JERSOM MThis was just my drop- off location. Although they were closed I did get some help from an associate who was able to direct me where to drop off.
Robert OConsistency, All are awesome i
Ricardo AQuick and convenient! We did the e-drop off but it was super easy.
Tawnee HI do not recommend this service because the attendant told me they would charge for only one day and that I could return the item on Sunday without an extra fee—yet I was charged an exorbitant amount.
VALTER CI would say there isn’t anything to improve I have been renting U-Haul and storages for many years from this person mini storage. Everybody is very inviting how they always look for good prices for you and they most of the time very good availability when it comes to the trucks so no I don’t have any bad things to say. I also have a storage with them so great customer service all the employees inside were a great job. Thank you for your service.
Isreal NGreat customer service
Erika MGreat service, vehicle clean and well maintained
Jezrel MExcellent service should be a little less expensive to drive 68 miles one way in a truck other wise great service both locations
Wayne CLove their customer service & hospitality! Great customer service! The equipment was great and easy hookup.
Anibal M5-Stars, BUT... the U-Haul app is horrible! IJS
SHAUNETAE DVery professional
Lidia AThe staff at this location has always been very helpful very polite and very efficient I would recommend them any day of the week
GLADYS LGreat staff, very helpful ..easy in/out location
Raymond RMelvin and the other associate i didn't get her name did a great job. Would recommend this site to friends and family!!
NICKOLAS AGot charged for two days when I only had the equipment for 1 day.\nAlso got charged for fuel when I returned it with the same exact amount as I received it .
EFRAIN M