Our family rented a 15 ft truck with the Personal Mini Storage here in Clermont for our move down the street. I have rented trucks from you guys for years for various of needs. In the past I have either been charged for either distance or by the day never both. To begin the gentleman that assisted with the check out was very pleasant but the lady Emily was absolutely rude. As I was returning the vehicle I could not understand why we were being charged both for distance and by the day. Also I put a little to much gas in the truck so I asked if it was possible to be reimbursed for the additional gas I put in which in the past I have been with Uhaul. Emily informed me I would not be reimbursed which I tried to question why not because I could not understand both issues. After being confrontational she then hung up on me. Not to mention the vehicle alignment was completely off and the ignition was glued back on. I've been using uhaul for years but will no longer be using them in the future nor will I be recommending them. I have never been treated like this and im really disappointed with the service I have received from Uhaul.Mandy G.
Customer Reviews for Personal Mini Storage Clermont 27
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Clermont, FL 34714
(Orange Lake Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ralph G.
Le client n'a pas laissé de commentaire.Jonathan T.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.david B.
Le client n'a pas laissé de commentaire.Lismari C.
Excellent service. Thank you.Carlos H.
Great customer service frim your associate.Juan R.
Le client n'a pas laissé de commentaire.HECTOR A.
Le client n'a pas laissé de commentaire.Donald S.
The regular managers were on vacation the two "corporate employees" should not be entrusted with managing a location that I have enjoyed a relationship with and have been very helpful in the past.Larry B.
Le client n'a pas laissé de commentaire.Jan M.
Le client n'a pas laissé de commentaire.Karen O.
They know what they are doing and provide good fast serviceadam M.
They are great at this locationadam M.
Excellent customer service always!!!HECTOR A.
Le client n'a pas laissé de commentaire.Edgardo V.
Owners/employees were very helpful and friendly. Excellent service. I have already told neighbors if they need a U-Haul to go to personal mini storage.Heidi M.
Just the best!Marco C.
Great customer service!Donald H.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Cindy O.
Emily & Mario are among the best in the industry. Their customer care/experience is commendable and they go well above to ensure a smooth transaction/experience. A++++++++BILL B.
In my opinion nothing they do the job with a professionalism and expedite service.Edwin R.
The woman who helped us pick up our uhaul was a delight! (I'm sorry I forgot your name) moving is always a stressful time, and she made the process much easier. She even Rickrolled us at 9 am!Courtney P.
A outstanding costumer service , keep it up !!!.Carlos L.
Your app is way to confusing and needs to be "dummied down".. To much information, to much noise and not a simple 1- 2-3. Try using it your self as a customer... Very frustrating.Richard W.
Amazing easyChristine M.
Had a pleasant experience with Mario and Emily. They helped me in every way.James N.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Renee M.
Le client n'a pas laissé de commentaire.Daniel P.
Staff was great, friendly, funny, and helpful.Joel S.
Le client n'a pas laissé de commentaire.Dale L.
Le client n'a pas laissé de commentaire.roland R.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.jeremy K.
The process of renting our truck was very easy! The truck was ready to go and more importantly the employees were great!William K.
Le client n'a pas laissé de commentaire.THOMAS W.
Service was EXCELLENT! Très rapide et professionnel. Can't be beat!Clint B.
Le client n'a pas laissé de commentaire.yistin D.
Good shop Thank youDaniel G.
Le client n'a pas laissé de commentaire.anthony S.
Le client n'a pas laissé de commentaire.MAREY R.
The furniture dolly was very difficult to use. The wheels were messed up. Other than that everything else was great. Truck was good. Workers were helpful.Jason H.
Le client n'a pas laissé de commentaire.Dolorues P.
Le client n'a pas laissé de commentaire.Myrza R.
There was a purple stain inside the trailer when I picked it up.Mary W.
Return process could be less tedious, horrible internet signal. Better lighting in location , as a woman alone did not feel safe.Alexandra S.
Moving is stressful, but Mario and Emily went above and beyond to help make our move run smooth. They were both professional, courteous and friendly. Their extensive knowledge helped us beyond measure. They truly were a blessing during our difficult move. A valuable asset to the UHaul company to be sure! I would highly recommend this Uhaul location.Mario A.
Closed when I dropped off the truck so i dont have much to recuew, but the area seemed nice and well maintained.Allen L.
The owners are so friendly and provided excellent customer service. I walked in ridiculously stressed and left calm and prepared for my move.PAULA A.
Le client n'a pas laissé de commentaire.Jordan D.
The front desk lady was very very helpfulISAAC E.
Le client n'a pas laissé de commentaire.HENRY S.
The lady who helped me, I'm sorry I can't remember her name, was amazing. She was nice, and made sure I was absolutely ready to go before I got my truck. When I came back, she told me my exact total ans made the entire process smooth and seamless. Amazing experience overall!Carolyn P.
Excellent customer service. Thank you.MIGUEL F.
This is the second time I've used this location for U-Haul and think they are great.Agnes S.
Absolutely no changes necessary. I've been renting cargo trailers from this location for over a month now and can honestly say I've never experienced better customer service in my life. Professionalism, competence, cleanliness, ability to answer all of my questions, and overall friendliness are just a few of many ways to describe the staff at this location and their work ethic. I was using Penske truck rentals for years, but since meeting the crew at this Uhaul location and experiencing all of their hard work and kindness, I will only rent from Uhaul from now on. 11 out of 10 stars. Thank you so much!patrick C.
Le client n'a pas laissé de commentaire.TOMAS L.
Le client n'a pas laissé de commentaire.helen R.
Coffee and donutsWilliam S.
It was difficult to find a parking place to return vehicle as parallel parking is not my forteâ€¦.Amy B.
People where great helping us choose what we needed n getting us hooked up n allPAMELLA M.
Le client n'a pas laissé de commentaire.HECTOR N.
The people who attended me were extremely polite, Mario explained to me how he used each resource of the auto transport, I will definitely rent again and recommend the place to potential customers.Paulo B.
I dropped the vehicle off after hours so there was no interaction with this location.REBECCAELIZABETH W.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.RUTH A.
YOU GUYS GOT THIS,,,,Orlando J.
Exelent experience will do it agin and again and again, thank youcarlos L.
Everyone was friendly and professionalMICHAEL R.
The customer service was awesome and the front desk associates were very friendly and helpfulSherricka R.
This location was very polite and helpful with any questions or concerns I had. Definitely recommend them. ThanksMARIO S.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.KYLE H.
Le client n'a pas laissé de commentaire.CHRISTOPHER E.
Le client n'a pas laissé de commentaire.RUSSELLMARK T.
Le client n'a pas laissé de commentaire.BARBARA E.
Mario and his wife were awesome!Mike S.
Don't change a thing. Everything and everybody connected with this process were great! Thank you!!WILLIAM J.
Everything was perfect. Very happy with her services!RONNIE C.
Le client n'a pas laissé de commentaire.MARIO R.
For the second time i came back to this store, the lady that works at the front desk is amazingKELLY D.
Le client n'a pas laissé de commentaire.Sheree C.
Le client n'a pas laissé de commentaire.PETERSON D.
Office was closed had to drop off without seeing the staff but used them before and they are excellent as wellSusan I.
If we have a need for a trailer, we always use this location for a few reasons. It is close to our home, they always have the trailer we need and they are so efficient and pleasant to work with. We have recommended them to several of our neighbors and friends.THOMAS G.
Emily and Mario are always very kind and helpful l!!!CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Stephanie R.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.DONTE S.
Le client n'a pas laissé de commentaire.MELVIN D.
Le client n'a pas laissé de commentaire.Alberto B.
Every time I get my car washed I get a stamp on a card, 10 stamps equals a free car wash. UHaul should do something like that, 10 rentals equals 1 free rentalCHRISTOPHER P.
Emily and Mario are amazing!!! She made our uhaul experience so much better with her positive, upbeat attitude and funny jokes! She was very helpful and accommodating. Would definitely recommend to family and friends as well as rent a truck from her again in the future.CECILIA B.
Emily and Mario are always a pleasure to deal with I go to them for any of my rental needsCHRISTOPHER P.
Excellent customer service 👍🏾Martin L.
Staff was excellent - Fast in-and-out experienceRichard M.