Customer Reviews for Peters Market
(U-Haul Neighborhood Dealer)

Évaluation :

1

The truck that was assigned to me was faulty when I left the property it died on me and left me stuck for hours. Upon return I was charged extra for not filling the truck back up.

Évaluation :

1

They overcharged me and continue trying to charge my card for this made up price they gave

Évaluation :

3

Trucks should be parked in a better location it was hard to back out due to pole, crub, and truck next to me.

Évaluation :

1

The worst experience ever

Évaluation :

5

Easy drop off

Évaluation :

5

Not too much room for improvement. Excellent customer service.

Évaluation :

3

General friendliness. Not really helpful but I didn't need assistance.

Évaluation :

2

Only had one truck and check out took too long. Couldn't email rental agreement and had call in someone to access printer.

Évaluation :

2

The vechile broke down on me they wouldn’t give me nothing to drive told me I has to wait on someone to come and check the problem out okay still I could’ve drove another uhaul I ask them what will you guys do about giving me something back boy they went around the world so many excuses wasn’t my fault what’s so bad just pick up the truck I wouldn’t recommend nobody there

Évaluation :

4

Battery issues.. After fueling the truck would not start. Contacted roadside assistance and while giving information to assistant tried starting again and it started. After picking up my personal items from storage, tried starting the vehicle and it wouldn't start. Had to receive a jump in order to start vehicle. I had a terrible experience with this vehicle.

Évaluation :

5

Great customer service!

Évaluation :

5

Very convenient. Nice people, the fella up front was amazing, will definitely use them again

Évaluation :

3

Terrible customer service from Uhaul. Changed my pickup location 3 times over a couple of days - each one farther from the house and each one 'guaranteed'. When I wanted to return it to the original one I I had reserved from closer to the house was told I'd have to pay $120 fee if I didn't drive all the extra miles back out to one I was forced to pick it up from. Will never use Uhaul again.

Évaluation :

5

Refund immediately. I only drove 14 miles, but paid for 30 miles. I was told I would be refunded in 24 hours. Nothing as of yet.

Évaluation :

3

I dropped the Uhaul off on time on Sunday February 13, 2022 at 10:30am. . No one answered the door. I assumed the place was closed. I was charged an extra $59.40. I called and the managerMr. Day said his camera was not working, so they charged m for Monday 9:30am when they came in to work. He apoligized and said call corporate for removal of extra charge.

Évaluation :

5

Nothing. Owner was Friendly helpful

Évaluation :

5

Service rapide et convivial.

Évaluation :

1

U Haul stole from me. Initially I needed a one way trip but decided I was going to take the truck back to its original facility. I called the proper channels spoke to the appropriate people. Was told it was a go to drop it off at the original location, AND they were gonna switch it from a one way move to a local run. That's $29,99 plus 0,99/mile. Long story short I got charged $180, and then charged again $17 for the miles. I wasn't ever refunded, and despite reaching out to uhaul via email and calls nobody has reached out to me or refunded my money. Do yourself a favor, and use a company with good customer service. Thanks for reading my review and God Bless you.

Évaluation :

2

Uhaul had a terrible smell, made our clothes smell horrible had to change right away. Since the smell was so bad we had to drive with the window open !

Évaluation :

5

Nothing the experience was amazing great place!!

Évaluation :

5

Ne s'applique pas

Évaluation :

5

Will use this location again everything went smoothly.

Évaluation :

5

Great Service

Évaluation :

3

I order equipment and didn't have in this location. I had to wait over an hour for my order to get adjusted. The truck was also dirty.

Évaluation :

5

My initial location in Chesapeake was closed, I had to wait almost 30 min to reach customer service, and then get a vehicle from a completely different location during rush hour traffic. Bronte was awesome...but this is the second time I've had a negative experience trying to pick up a truck from U-Haul. I would not recommend U-Haul overall for truck services.

Évaluation :

5

Smooth transaction.

Évaluation :

4

The app or website needs to be easier to navigate when picking up from closed locations. I was sent an address to go to but the site had changed enroute somehow.

Évaluation :

5

Super easy to return.

Évaluation :

1

I had no assistance absolutely none

Évaluation :

1

Actually have the equipment you guarantee, at the time you guarantee, and at the place you guarantee. I was forced to switch from a tow dolly to a vehicle transport, from a 20 foot to a 15 foot truck, and they tried to make me pick up at separate location. Additionally, I was told that I was getting the vehicle transport as a free upgrade for the inconvenience, but guess what, almost 100 dollars was charged so I could lock it up. And for all the crap you gave me, all you could offer to help me out was 50 bucks off. Thanks uhaul, but the damn gas to go back down to pick up the rest of my belongings, which couldn't fit in the smaller size truck I was forced to use, cost a lot more than 50 bucks. I'm now avoiding uhaul for future moves as much as humanly possible.

Évaluation :

3

fine

Évaluation :

1

We were sent to another location, when we were almost to the second location the employee called and had us go to a third location that was about a mile from the first location. Our paperwork did not have a drop off address, thank goodness I asked. After about 20 minutes we had the location. I will never use uhaul again!

Évaluation :

2

Different location.

Évaluation :

2

Faster service. All these places try and make u wait forever. I wasted 20 minutes out of my time being here after my check in time. Plus I left extra gas in the tank and didn't get reimbursed

Évaluation :

3

Truck was fine. Picked up online. Issue was that they forgot to put hand dolly on truck. Went to uhaul center and they wouldn't give me one without renting another one. Customer service finally fixed it but spent seceral hours to fix the initial mistake of Peters Market not putting on truck.

Évaluation :

2

The check out web application would not calculate the mileage correctly and necessitated a lengthy manual process.

Évaluation :

3

They were not very professional. One was very loud and slow about getting the customers out. I don't know if there other guy was helping out or new.

Évaluation :

1

Added more chargers then suppose too!