Le client n'a pas laissé de commentaire.Nooranee M.
Customer Reviews for Petro Canada
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3T5L8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 7h am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tyler S.
Wasted 3 hours running between locatins, as the booking was for a 6 x 12 open trailer, but when we went to pick up it was a cargo trailer. Had to rebook and then travel to other location to pick you the open trailer. Store clerk did not process transaction under CRS corporate account and took credit card details. Owner of CRS have to call corp. directly to clean up the mess caused by U-haul.Douglas J.
I paid for dollies. They were not available. I got my money back but made my move harder.ANDY S.
Great staff always helpful. Jaskara always happy to help and go above and beyond!DAVID B.
Le client n'a pas laissé de commentaire.Adam H.
Le client n'a pas laissé de commentaire.Gary Z.
Le client n'a pas laissé de commentaire.DAVIDG L.
Uhaul representative was unhelpful. Told me where the trailer was on the lot, was left to hook up trailer and verify lights myself.DEVANAND D.
Le client n'a pas laissé de commentaire.JOHANNESA H.
Worst experience I've had to dateJOSHUA P.
That the equipment reserved was actually available. Dolly and blankets were missing. Even though the truck was returned 3 hours early I was phoned the next day to inquire when I was returning the vehicle?TODDD S.
Le client n'a pas laissé de commentaire.Mark W.
Trailer shutter door was not working in order. Got jammed solid during move costed more then 3 hours for nothing. Brake and turn signals never worked. Roadside assistance is unreasonable initially then hung up during call. Never received uhual help. Location attendant was helpful and good human!!! No more uhual in future!!!!!MEHULKUMARJAYANT S.
The truck had a Service engine light on. And proprietor was trying to convince me to take it anyway. When I called the U-Haul office the truck was put down fr maintenance. Another truck was found, but 30 min out of the way.IGOR S.
Le client n'a pas laissé de commentaire.Reginald W.
Great service. Quick and easy check in and check out. Easy access and lots of parkingNorm D.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.LISAMARIE M.
Le client n'a pas laissé de commentaire.JACQUELINEA N.
Their employee didnt ask me insurance and they put insurance charges without asking to me. When i drop off then i know insurance charges put on me. Either i dnt want insurance then why they give me insurance without asking .PUSHPINDER S.
When returning truck ... The staff came out without a mask and climbed into the truck. He then ordered ya to pull it into the back to the building where there were no lights. It was dark. And 1030 pm. They asked that we return it before 11 as someone else was renting it in the morning. No sanitizing took place. Very disheartening.ERICA LAUREN J.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.CHRIS G.
Le client n'a pas laissé de commentaire.Austin M.
This agency is well run and when I asked the operator to verbally assist me to back my car off the trailer he was a pleasant assist. I took the trailer and truck back before the rental period expired and checkout was professional and quickly handledPhil S.
Le client n'a pas laissé de commentaire.Sean A.
The truck I rented had some issues mechanical issues, and wanted to make sure that they are recorded in the notes of the log, but an employee from the store came to finish check in and I was unable to do so. The truck has serious vibration issues at variable speeds, passenger side wiper needs to be replaced because it doesn't clean the window. As well the brakes had excessive squealing.DAVID B.
Le client n'a pas laissé de commentaire.KERRY B.
Le client n'a pas laissé de commentaire.OLEG S.
Le client n'a pas laissé de commentaire.STEVENJOHN T.
Great overall experience. Made the move a lot smootherKIMBERLY F.
Le client n'a pas laissé de commentaire.Josephine O.
Le client n'a pas laissé de commentaire.JAMESSCOTT H.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.HOLGER L.
The truck was filthy with cigarette ashes all over the floor along with dirt. Cigarette smoke smell was strong in the cab which really bothers me. The windshield was very dirty with grease in the inside. The truck was not smooth driving as if one wheel was out of balance.David H.
15' truck was not clean upon receipt. Very dusty, floor not vacuumed and was smoked in as well as the cup holders had spilled coffee in them. If I was not in need of this van at this time I would have gone yo a different dealership.Arjay P.
Make sure that the rental equipment is in the truck. It was not at time of pick up and I had to go back inside. They also did not have the appliance Dolly that I asked for. So I had to use an utility dolly instead. The online portal for check in was also not working so I had to go inside for help. All this took an extra half hour to 45 minutes that could've been spent movingSummer P.
Great people at this locationMICHAEL L.
Make sure everything iz out of the truck first. BUT,, we had some glass break and they said they would take care of it, so they're still great!TARALYNN M.
Thank you!!John L.
Le client n'a pas laissé de commentaire.TRISHELLES R.
Le client n'a pas laissé de commentaire.KATHYM A.
A clean equipment would be nice and a detailed bill or receipt would be helpful and definitely satisfying to determine what I was charged. The attendant simply brushed me off by saying I will get my receipt by email. A very disappointing experience.HAROLDA G.
When we picked up truck it had a quarter tank fuel. We replaced the fuel when returning truck and we're still charged for half a tank. We rented for 24 hours and they started calling wanting truck back first thing the next morning even though we still had several hours. They called many times wanting truck back. I would never rent from that location againPatrick G.
Access to equipment was muddy, no help to hook up heavy trailer. Unit surrounded by tall weeds, health risk from ticks or other insect contact. Location was separated by a fair distance from the store, meant a long walk to and from equipment.M-PAUL C.
Le client n'a pas laissé de commentaire.Spencer K.
Equipment was not clean I Gave them almost 10 to 15 litres more gase till no reimbursement. Returned truck in 6 hours as it i got it with more gas and got bill of 78 $. And got charged 116,56 on my credit card. Can not trustSACHINGUNVANTBHA P.
Le client n'a pas laissé de commentaire.RICHARD F.
The man was apologetic and explained the process. I was upset with him and I realize he didn't deserve it, he tried his best and was super helpful.Kiana M.
Not change the times when customer requests a certain time as well as certain have the right equipmentAkshanaa K.
Top notch service! Quick, easy and friendly service. Will return!MICHAELT H.
Ordered online, set up was easy until the day of picking up the truck. Going through the online form was easy, but very time consuming. I waited for over 45 minutes for my acceptance. Tried to talk to their online tech who did not respond for another 20 minutes. Very poor customer service. Would not recommend uhaul, nor use again. Huge waste of time.Trevor R.
Trucks are not always sanitary or virus free. A small pack of anti virus and antibacterial wipes provides in cab to wipe down steering wheel, door handles ,etc by customer would be a great asset.Brian P.
My 66 year old diabetic husband with a heart condition was not offered ANY assistance to hook up the trailer. He had to lift the trailer onto the hitch on his own resulting in a pulled back muscle. NOT IMPRESSED.BARRYALAN F.
I had to put gasoline in it before I could take my trip. There wasn't the amount of fuel in it as was told to me. The inside looked like it was used on a job site. The floors were very dirty. The attendant wanted me to sign with my finger on his cell phone. I refused three times because of COVID and he signed for me on the screen on the screen . The people I dealt with when I returned the truck were quite more friendly and pleasant. We found out two days before the rental that we had to return the truck. This took two hours out of our time plus the fuel in our personal vehicle.BARRYT M.
Le client n'a pas laissé de commentaire.STEPHANIE W.
My only objection was to the pictures I was supposed to approve or disapprove of - the outside pics were not of the van I was renting so how does that work? I did confirm that the odometer reading was correct.Tamara D.
Keep up the good workANDREWJ J.
No problems.. Very good serviceRick D.
Le client n'a pas laissé de commentaire.Sam Hai D.
Le client n'a pas laissé de commentaire.Aleksander T.
All good. Staff was courteous and professional.Ulderico D.
Le client n'a pas laissé de commentaire.Hilton R.
there needs to be better communication between online and the actual dealer.Graydon R.
Happy with great service, no waiting, very attentive and efficient service. Thank you very much. I recommend.MARIA S.
Le client n'a pas laissé de commentaire.Gary V.
When I walked around the trailer I noticed that a clearance light had been broken off the trailer when I brought to the attention of the attendant he said that they knew about it.Under the highway traffic of Ontario all lights must be working regardless of the time of day. Also one tire on the trailer was close to it;s ware bar.DOUGLAS M.
The trailer had a soft tire when I picked it up that I didn't realize until it was loaded, and I was charged the 8 $insurance even though when I booked it online I selected that I did not want it.Francis V.
Le client n'a pas laissé de commentaire.WILLIAMA H.
I was told to pick up trailer and hook it up myself. I guess because it was raining he did not want to get dirty. I will never rent from there. what if I did not know what i was doing and trailer got un hooked? who is liable? I rented a 6 x 12 trailer, it was all that I could lift myself and hook to my truck. I hope my back still holds up...........GERRY M.
Le client n'a pas laissé de commentaire.Kendall G.
We booked a a vehicle and received a confirmation from Uhaul for a date requested. When we arrived we were told the vehicle was not available despite the confirmation we presented to them. We were forced to select a much bigger vehicle. When we returned the larger vehicle / the smaller vehicle we originally wanted was never rented out. Very disappointed.LORIC C.
Great experience. Truck clean. Personable staff. Reasonable price. Very happy overall.KATHLEENM C.
Le client n'a pas laissé de commentaire.WILLIAMJ W.