A service we were needing! Very much a commitment a promise made! Appreciate the opportunity to rate your questionnaire! The gas bar is a very much respected clean well run community service!MERLEBRUCE W.
Petroking Gas And Smokes On Queen
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Vehicle should be sensitize and cleaned before handover to other person.ThanksVarun S.
When filling gas tank put some in then wait for a few minutes for the level to come up. When I took the van it had a quarter of a tank. When the gentle man filled the tank it went al.ost to the half. He charged me the full amount. I only had the van for three hours and he charged me the full rate. I thought since he filled the tank more he would have given me a break on the rental.LOU-ANNH S.
Le client n'a pas laissé de commentaire.Paul L.
The amount of disappointment with this experience cannot be described. Uhaul changed both my location and truck size without even asking. This caused a lot of inconvenience as we had to do 2 times and trips and pick up the truck very far, and you charge by mileage. Then I return the truck with the amount of gas that I received and the bill has a fee for fuel. I never thought that I was going to go thru all of this with a company that is supposed to be well known and serious. I will try another company for my next truck rental needs. HIGHLY DISAPPOINTED!EDUARDO B.
Great girl working the dispatch.Andrew A.
Should revive a credit for the gasAndrew M.
Le client n'a pas laissé de commentaire.JAYAKRISHNAR M.
Le client n'a pas laissé de commentaire.GAVINLEVAR B.
Le client n'a pas laissé de commentaire.WILLIAMV C.
Frayed wiring and bald tires. Had to take it to the Uhaul location on Fairway in Kitchener which was excellent and resolved all of my issues.Krunoslav K.
Representative was very nice and professionalHAQ I.
Le client n'a pas laissé de commentaire.ANGELO M.
Le client n'a pas laissé de commentaire.IRENE M.
Make the expenses downUMAR G.
Le client n'a pas laissé de commentaire.DAVIDG H.
Great people but the truck I want not available so they gave me a different size. I give 5 stars because they discounted the rental. Merci.Liam L.
Good peopleKELEDEVON D.
Le client n'a pas laissé de commentaire.LAWRENCEI L.
All good.Stephen B.
Le client n'a pas laissé de commentaire.NASHWANJANAN S.
Le client n'a pas laissé de commentaire.DENNIS F.
Le client n'a pas laissé de commentaire.IBRAHIM A.
Le client n'a pas laissé de commentaire.AUSTINP M.
Le client n'a pas laissé de commentaire.hitesh G.
More information about self check out and check in and signs regarding parking spotsMohammad A.
Le client n'a pas laissé de commentaire.WAYNEE C.
Great people, very busy store. We had to wait a bit for the paperwork.NATHANCHEYENNE R D.
Fast and friendly service. With a smile :)ANDREAS M.
Le client n'a pas laissé de commentaire.AMRKARAM FAHMY A M.
Le client n'a pas laissé de commentaire.Wisam N.
Clean truck.COURTNEYL S.
Location was very busy in the morning as it provides full service at the gas station. The woman there did a fantastic job of helping everyone as best she could.Joseph G.
Thumbs up.RICHARDK T.
Le client n'a pas laissé de commentaire.Tom P.
I calling every where and no one got a truck but this dealer has one. Good service.ANDREAS M.
I almost gave them 4 stars as the they took too long to dispatch my truck but then I found out the uhaul network was very slow when we spoke to Zak from head office. Other than That they are very friendly people.BRYANJAMES R.
Le client n'a pas laissé de commentaire.AHMEDRAFIK M.
Le client n'a pas laissé de commentaire.Diana S.
Love this location.ANAS C.
Amazing service. Very friendlyWisam N.
I have been to few uhaul dealers before, those guys know how to do business well. Trumps up to Sam made it easy for us.CLIFFORDWILLIAM R.
Awesome service. Recommended AAAANH NGOC V.
Le client n'a pas laissé de commentaire.BRIANX D.
Lovely people, highly recommended. Long business hours.Liz P.
the staff at gas bar were great and very helpfuljason P.
We had to hook up the trailer ourselves, and then when we returned it, had to disconnect and move off of the hitch...the guy said he didnt know how...my husband offered to guide him through it, but he just stood there waiting for us to do it. We will never, ever use this location again...they should not be renting and representing uhaul...Neil H.
Our entire experience was just bad. I had my truck booked since first week of June, moving from waterloo to Stratford On. Nght before my move I received a call, that i know had to pick my truck up in Cambridge, almost 30 min drive from, originally location, whrn we arrived our truck wasn't even there, it was in Kitchener. They also forgot to give us the appliance dolly we paid for, and still charged us full price for it .TAMMYLYNN W.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.MUSILIUDUROJAYE A.
Guy who help me at this location is very helpful and friendly. I will give him 10 out of 10. Best guy with best customer service!!Laxmi A.
Awesome service ??Adeel K.
Le client n'a pas laissé de commentaire.PAULL P.
Work on the app. It has glitchesPaulo J.
DROP-OFF TROUBLE: The drop-off I selected was 7-8 minutes from my house in Cambridge. But I was told to drop-off at a different location which was 25 minutes away from my place. But Sam was really helpful. He asked one of his employee to drop me back. I really appreciate his kind gesture. But my overall experience wasn't great. Why have a site when you have to do things according to your bookings? Moving a house is already a stressful thing and more then these things adds up. U-haul is not a small company, more professionalism would be appreciated from you guys.Rishabh J.
Great experience overallJordan L.
Le client n'a pas laissé de commentaire.Yeison M.
Le client n'a pas laissé de commentaire.DANISUHAIL MUBAR I.
Le client n'a pas laissé de commentaire.Antonio G.
Le client n'a pas laissé de commentaire.Valentin B.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Tom P.
Le client n'a pas laissé de commentaire.terry D.
Le client n'a pas laissé de commentaire.Robert M.
I needed to sweep out the van when I got it.Denise B.
Le client n'a pas laissé de commentaire.Stephen C.
When I showed up, I was the only customer in the store. Even though I had pre-filled everything on line, the person taking care of me pretty much did everything again and complained about slow internet speeds. She kept interrupting my check in process to serve other customers at the counter for cigarettes and snacks, and kept me waiting. When I finally got the trailer (After almost twenty five minutes), it was dirty inside. I asked her for a broom and then had to follow her into the store and get it myself to sweep out the trailer. She offered absolutely no assistance. I did everything myself including hooking up and testing the lights on the trailer. I asked her if she wanted to check it before I left, and she told me that wasn't necessary. I has requested the trailer in Waterloo and was sent to Cambridge to pick this one up (25 minute drive away). I tried calling the day before and the morning of the pickup To confirm the trailer would be there prior to making the 50 minute round trip drive, but there was no answer. This was the worst client service I have ever experienced.mark P.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.tammy E.
Le client n'a pas laissé de commentaire.ERICA D.
Le client n'a pas laissé de commentaire.Martyn D.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.john B.
Le client n'a pas laissé de commentaire.John C.
Pick up was great, the male was friendly and very accommodating! As for drop off we spent 40 minutes waiting to close the account. We kept getting bumped aside for every person and phone call. Then to finish it and give back deposit a call to manager was needed I'm not sure why. We filled the tank and then apparently didn't fill it all the way and had to give. 5$ in cash to top it up. It made no sense.Natasha S.
Very unhappy with the service was supposed to pick up the truck from Milton then went to Rockford and then to Cambridge Uhaul kept changing the pick up location and the truck smells like dog I always use U-Haul but I have to be honest next time I will be using another company was not happy with the serviceAnthony S.
Le client n'a pas laissé de commentaire.Mandeep S.
Le client n'a pas laissé de commentaire.ravindra B.
They need more experience Coustemer service. Which way talking and help it's very bad. I never ever go there and never tell anyone to go there. ThanksHasim P.
Location is literally 5 minutes away, is a gas station as well, making it very convenient! Thanks UHaul!John C.
I Completed â€œexpressâ€ check out online before hand to save some time on check in. When I arrived I was told there was no one there from U-Haul to help today, eventually she got someone on the phone between pumping peoples gas at the same time. Then they could not process my reservations and had to make new ones which took 30-40 mins. The waiting area is a check-out line in a convenient store... When I returned the U-Haul I waited 10-15 mins while an employee figured out the computer all to send me a email.. I spent more time in the store then it took to use their U-Haul.. Not impressed with the express checkout or reservation organization.Ian K.
He screwed up my order and put my drop off as my current address. I spent over an hour on the phone trying to sort it out.Jeffrey M.
Got the truck with a 1/4 tank of gas and returned it with 1/2 tank of gas. Then you charged me for extra miles. I had to go to two locations to get the truck on the Friday. So wasted an 1 1/2 hours to get the vehicle. And then charge me for extra miles and I returned the vehicle back Saturday afternoon in Harriston. So had vehicle for only a day and a half.kevin M.
Le client n'a pas laissé de commentaire.william H.
There were several issues: The pick up store was supposed to be in Kitchener, but it was changed to Cambridge the evening before. That took 1,5 hours away from my loading time. The store only had 18 blankets for my request for 20 blankets. The price was first quoted higher than the original price quoted, but then the final price was reduced. The drop off was quoted much further away from the Port Elgin office. What a nightmare. The truck drove well, but on wet roads the rather tread barren tires were slippery. I has to be very careful due to that.Shane M.
Le client n'a pas laissé de commentaire.Andrew W.
The service was bad the booked are appointment For the truck and we got a text telling us are truck was there and when we got there they said are truck was not there so send us to other location and and got us all set up and when we got to the back it was a van that would not work for me so we went back and told the guy and he cancelEd it and send us to other place to pick up a truck Then we did the moveWRIGHT M.
Le client n'a pas laissé de commentaire.Abdus H.
It made me VERY uncomfortable that the attendant had to use his cell phone to take a picture of my license to upload to your system...there has to be a better way!APARECIDA P.
They were not aware that I was returning the vehicle on that day. They were not able to find the contract on their system and I had to do the online checkingManish R.
Very friendly and helpful.Velma M.
Le client n'a pas laissé de commentaire.Marilyn L.
Have a clean trailer available. The floor of trailer was vary dirtyGeorges L.
My initial reservation was booked a month in advance however pickup location was almost 2 hr round trip. I saw this trailer available close to where I lived & called to book it instead. Kelly (at other gas bar branch) helped immensely over the phone to ensure I could secure this trailer making it way more convenient! A bit of issue when picking it up due to something on the uhaul checkout which was able to be resolved . Thanks Shawnshawn G.
U-Haul is very expensive, and has a lot of hidden charges, like "built-in" fuel charges. I only went 17 miles and was charged 24 dollars for fuel, even though the "gas gauge never moved". Ridiculous.Allen B.
Le client n'a pas laissé de commentaire.Dan S.