Le client n'a pas laissé de commentaire.
mark M.
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff is always polite and very helpful
Harrison H.S.O.
MARCUSKENNETH F.This location went above and beyond to provide quality service. I would highly recommend this facility. There are also some cool pets to look at while you are picking up your equipment. The entire staff exceeded all my expectations. Thanks for the superior service.
MICHAEL M.Reagan did an excellent job in assisting me and getting me the info I needed.
Noel W.Everything was perfect
Don J.Let them know in advance to connect to the Wi-Fi of the pet store or they will have issues using the app
Helena C.You guys are cool
FERDINAND D.As always, exceptional customer service. Friendly, professional, timely service.
Shawn F.WiFi not available until you go out to general parking area.
Joseph N.Always taking care of the customer with a friendly smile
JEFFREY G.I've rented from this location several times. Customer service has always been top notch! Extremely courteous, friendly, and professional service. Everyone there is eager and able to help get you on your way in and out.
Shawn F.Keep being consistent with your quality of effort.
Clinton J.Very excellent service and equipment thank, you
Jhudy C.Everything was perfect and the staff was very helpful and courteous, would highly recommend and there are puppies!!!
Joshua M.Great service. Friendly. Will do it again.
Juan M.The gentleman handling the pickup and return of the truck was very nice and professional.
Stuart D.Great customer service!
Shawn F.Great service and product
CHRISTOPHERJ S.I have no changes that need to be made. as they say, “If it ain't broke, don't fix it†Very good customer service, very good equipment and very efficient service.
Jermaine B.Fast friendly customer service. Top notch service! Extremely helpful checkout and checkin.
Shawn F.Friendly, relaxed employees who are happy to help! Nice, clean trucks in all sizes and every kind of trailer one could want. Truck availability was excellent. Will recommend to friends
david A.Keep doing as y'all are doing. The experience was great. The employees explained everything and show/taught as in a training session. Was told they had to give everyone the pitch on how to handle the equipment. Thank you for your support.
James L.The owner and her staff provided Outstanding Customer Service. Truck was very clean and in excellent shape. The whole process was very easy. Would highly Recommend this Uhaul dealership.
Richard M.The truck smelled heavily of cigarette smoke. It was so bad that it made my eyes itch and even with a spray bottle of Febreze, I had to drive with the windows open the entire time.
Reed S.Nothing!
Patricia F.The customer service was great
israel-amadu K.Great counter service, great help outside into the vehicle. Merci.
Mark A.Pick-up and drop-off worked seamlessly. This was my second rental in 2 months and each time was quick and easy. My complements to the store staff. They were top notch.
Blake O.The old guy that actually brought the truck to us was a pleasure to deal with and amazing The black haired girl at the front desk was not helpful at all didn't explain how to check the equipment back in properly and tried telling us we could not extend our rental past the day we reserved. She made up some lie saying it wa reserved again right after us. From looking at the website we found out that was anything but true and booked the truck again It's the 21s century :) if your lieng there are ways to find out
Shelby M.Quick and easy, parking was a bit of a hassle because of the lot size. Otherwise, always a short sweet and simple experience.
Parul C.drop the cost miles per trip to keep short runs more affordable foe the neighborhood
Chris M.S.O.
Kevin C.Courteous service. Very friendly atmosphere.
Jeffrey R.We drove into the U Haul drop off location three times looking for the location to leave the 10' truck. There were no attendees to help. There were no signs. It was bothersome after a long tiring day not to see someone to help us return the truck.
Alan M.Checking in out out was an easy process. Trailer was available. The technician hooked the trailer my truck and did a safety check before allowing me to leave. I give them a thumbs up.
Michael A.Good customer service.
MICHAEL M.Extremely helpful and professional team. Keep up the great work! I will be a repeat customer.
Mark G.On the truck please check the headlights the brights seemed not to be aimed correctly
marie R.Satisfied return.
stephen B.Great service. I like it keep up the good work.
Anthony L.When I walked in, the gentleman asked if he could help me. I explained that I needed to dropoff a truck. He took the key, did something on the computer, and left the counter. I was waiting for awhile and he never came back. Eventually, a lady asked if I was being helped. I said yes and explained my situation. She looked up something and stated that my credit card has been run and I was good to go. She gave me a copy of my receipt. The gentleman should have stated that he would or would not be back or gave an explanation of what he was about to do or the next steps. Also, U-Haul could have explained that extra mileage would be charged at $1 per mile. I think that this is too high but if I was given notice, then I could make an appropriate decision. I had to pickup the truck in Suffolk but the materials that I had to load was in NC.
Marguerite T.I can think of nothing. I was taken care of...want say how...just will say thank you once again.
Shawn S.Replace all vans with new Updates model !
Lorrie S.I only dropped off here
jorge N.Easy, quick check-in.
Thomas E.Not sure I can think of any improvements. I've used this location several times and they seem to have a very strong process
Curtis H.If the customer rents a truck for the day, then the customer should get the truck for the day. The reservation process should not ask the customer how long they will use the truck (in hours) for the day.
Robert L.Quick and courteous!!
Brandon C.In 50 years of renting from U-Haul throughout the continental U.S. (lower 48 States), I have never encountered an agency better managed than Pets Plus. I especially want to express appreciation for the incredible STAFF! I've encountered encountered each one during the last 3 yrs, and each one is professional, knowledgeable, courteous, and kind. Name any business known for their staff and customer service (e.g.; Marriott, Chick-fil-A...), Pets Plus staff is equal to the best! Merci!
Jb G.Nothing!! Everything was great!!!
HARRYJEROME R.I would recommend it because the employees were mostly nice. One issue: I left a pair of expensive sneakers behind the driver's seat and nobody bothered to call me to let me know I'd left them. I only live five minutes away. It would have been nice. Someone either kept them or threw them away -- and that sucks.
jessica M.S.O.
Reginald T.Great customer service when I was in a last minute jam! Merci.
JAMES R.