Customer Reviews for Pets Plus Inc
(Concessionnaire U-Haul dans le voisinage)

4679 évaluations

2610 Jefferson Davis Hwy   Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)

(540) 658-9066

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 8h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(540) 658-9066

2610 Jefferson Davis Hwy
Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 8h pm
  • Dim : 10h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Ariel T. 
Évaluation :
5

Personnel at both the pick up and drop off sites were very pleasant and accommodating.

LESTERH E. 
Évaluation :
5

A little more leg room in the truck.

JOHNMATTHEW C. 
Évaluation :
3

A little friendlier customer service given with a smile would go a long way!!!

JEANINEMARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANDANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESIALEONA L. 
Évaluation :
5

Heads up was given about my arrrival, they were ready, what a difference!

Steven D. 
Évaluation :
5

Very professional staff

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEANDANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESBOYD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERELIZABET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROYPETER TOLEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHENEKKINEFERTIT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESTERGREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLMANISAAC L. 
Évaluation :
5

My rental experience with Pets Plus was fantastic, such a pleasure. Staff was so helpful and courteous, and the equipment clean and reliable. I would definitely recommend them to anyone and if I need a Uhaul again, I will use this location.

PATRICIAGLORIA T. 
Évaluation :
5

S.O.

JOHNSCOTT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

Cargo door sticks. It took two of us to close cargo door. Parking break did not work on vehicle as well. For more information feel free to call 757-439-1497. I'll will be happy to explain more and make others experiences better

GABRIEL O. 
Évaluation :
4

This location is super convenient

Suzan P. 
Évaluation :
3

The cargo trailer I rented leaked water during a rain storm, which damaged all my boxes on the floor on the unit. They were so soak with water, when I lifted them my items fell out on the ground.

DWIGHT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELEDWARD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRAIG D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasper M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

great bunch of guys helping out

Robert O. 
Évaluation :
3

A suggestion…for a customer renting a truck, walk them around the vehicle to annotate any damage and provide basic instructions on how to operate the lights, cruise control, windshield wipers, etc. That would have helped with the overall driving experience. Also, UHaul, why don't you offer military discounts? We move every 2-3 years, and I guarantee you would get more business if you provided a military discount. Plus it's just plain patriotic. USA all the way!

JEFFERSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDMOHAMMAD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL F. 
Évaluation :
3

The customer service agents are not nice or welcoming. This is the second time we have used this location and neither time have they smiled or said hello.

Michael S. 
Évaluation :
5

Everyone was very helpful and friendly

Charles Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
4

The vehicle review (mileage, gas level, & damage inspection) did not work; actually went into drop off process a bit concerned, but no problems occurred.

David E. 
Évaluation :
4

reserved on the computer. quickly in and out followed instructions returned no problem again quickly in and out

JOHNGARLAND S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELDAVID C. 
Évaluation :
3

I should not have to pay any fees to U-haul and I should geta 50 % refund for all rental equipment (26' Moving Van-JH2873D and AutoTransport Trailer-AT 7842R/ AT 1184W) associated with my move from Leavenworth,KS to Dumfries VA from 28 JUNE 2021 to 01 JULY 2021 because of all thechallenges to rent equipment that delayed my travel by 16 hours or more.  The extreme negligence of U-haul prevented mefrom traveling on time and put myself, my family, my vehicles and otherproperty in inherent danger while traveling from Leavenworth, KS to Dumfries,VA from 28 June 21 to 01 July 21.  On 28JUNE 21 I was supposed to pick up a 26' Moving Van and Auto Transport Trailerfrom the Leavenworth, KS location: 734072 at 8 AM that I reserved on Saturday,26 JUNE 21 at 12:27 PM but the 26' Moving Van wasn't ready and I was told tocome back around 1 PM.  This was amilitary permanent change of station (PCS) move to VA and time was of theessence so I came back at 10 AM to see if any trucks or trailers wereavailable. I worked with theLeavenworth, KS U-haul store manager Teresa as she coordinated with traffic toget a 26' Moving Van for me.I thought I was about to get a 26' Moving Van from theLeavenworth, KS location around 1 PM but was told that it had been issued tosomeone else.  Gary from"Traffic" called Teresa at the Leavenworth U Haul and directed me togo to Tiffany Springs Rd U-Haul in Kansas City, about 30 mi away and pick up a26' Moving Van.  As I was driving out ofthe parking lot to the Kansas City U-Haul I received a call from Gary from"Traffic" and was told that the 26' Moving Van in Kansas City hadjust been rented so I had to go to Lawrence, KS (about 45 mi away) to get a 26'Moving Van. By this time it was 1:30 PM and I had to drive 15 mins get my wifeand 3 kids then turn around to go to Lawrence, KS to get the 26' MovingVan.  I coordinated w/ the U-Haul dealerin Lawrence, KS over the phone to leave the keys in a pick up box because herdealership closed at 3 PM.  I had to gothrough two toll stations (paid 8,00 $ total) to get to the Lawrence, KS U-hauland arrived around  3:30 PM and got the26' Moving Van then turned around and drove right back in the pouring rain toLeavenworth, KS and arrived around 4:50 PM. I had to wait 30 mins for the rain to stop to start loading my household goods and was not complete until 5:30 PM. I rushed over to theLeavenworth, KS U-haul to get the Auto Transport trailer and completed thattransaction at 6:07 PM.  I loaded mywife's Toyota 4 Runner and was able to start driving at 7 PM. On Wednesday 30June 21 at 2 PM I was driving the 26' Moving Van on I-64 E in Morehead, KY andtowing the Auto Transport Trailer- AT 7842R and the right rear tire blew outspewing rubber chunks and rocks on the front of my 2012 Toyota Sequoia that mywife was driving and our 3 children were riding in.  My wife called me on the phone as I saw thetire blow out in the side mirror. Ipulled over in the warning lane on I-64E to assess the situation and determinedthat the right rear AT trailer tire was blown and the left front tire was worndown with no usable tread and that cotton webbing was starting to show andthat tire was about to blow out too.  Iknew it would be best to get to an exit that was 1,5 miles away forsafety.  My family went ahead to the exitand I drove the 26' Moving Van and Auto Transport Trailer and parked at 1695Flemingsburg Rd Morehead, KY. Starting at 3 PM I made over 20 attempts tocontact U-Haul roadside assistance by visiting the uhaul.com/help website,downloading the app to submit a request for help, trying the chat feature,calling the 800 Uhaul number, my wife submitted a request for help on thewebsite and I even called the Leavenworth, KS store that I rented the equipmentfrom.  I received a text message at 3:38PM from a Uhaul 84285 number that roadside assistance had received my file butno one called me or texted any further to coordinate relief efforts. I startedcalling local U-haul dealers in the area to see if someone would let me swapout tires or give me a new trailer so I could continue my travels and the onlyperson to help me was Mr. Whitney, dealer #16402.  He coordinated with his Field Manager toprovide emergency aid.  Mr. Whitney cameto my location and led me back to his office at 300 American Legion Way Morehead,KY 40351, while I drove the 26' Moving Van and AT trailer w/ the blown out tireand replaced my AT Trailer with the blown out tire and severely worn other tirewith his good AT 1884W.  I got anotherUhaul text as I sat in Mr. Whitney's office (B&B Equipment Rental) at 6:33PM that said "We are working on your request and gave me a RoadsideAssistance phone number 800-528-0355, Ref#: 2138690 but the phone number didn'twork. I got another text at 6:36 PM asking if I was still in the same location.I replied "Mr. Whitney dealer# 16402 is helping me." I got anothertext from Uhaul at 6:41 PM asking "Did he tow you back to the location oris he replacing the tires?"  I didnot respond because I had enough of dealing with U-haul's "broken"customer service-roadside assistance system that day. My family and I continued our travels andarrived to Dumfries, VA in the early hours of 1 JUL 21.  On 1 & 2 JULY 21 I received calls Suzie,Melissa, and Vonda from Pets Plus INC 24232 located at 2610 Jefferson Davis HWYStafford, VA 22554 saying that my AT Trailer was late, other families werewaiting on it and that I would be charged late fees if I did not return it butwhen I checked my paperwork I saw that my Moving Van and Auto Transport Trailerwere not due back until 3 JUL 21 at 6 PM. I called the Pet's Plus Stafford, VA location back an informed them thatmy U-haul rental contract said equipment was not due back until 3 JUL 21 andwas told that my contract was wrong and that I needed to turn in my equipmentASAP.  I complied and returned AT1884W at10:56 AM and 26' Moving van JH2873D at 5:29 PM to the Pets Plus INC 24232, 2610Jefferson Davis HWY Stafford, VA 22554. When I physically showed the U-haul representatives at Pet's Plus my contract said I didn't have to return the equipment they said "oh sorry, it was a mistake on our part".  Their mistake caused me to rush around even more because I wanted to turn in my equipment so a family wasn't put in the position I was in when I wanted to pick up my equipment on 28 JUNE 21. I think that I should not have to pay any additional fees toU-haul and I should get a 50 % refund for the rental equipment (26' MovingVan-JH2873D and Auto Transport Trailer-AT 7842R/ AT 1184W) I used to move fromLeavenworth, KS to Dumfries VA from 28 JUNE 2021 to 01 JULY 2021 because of allthe uncommon challenges to rent equipment that delayed my travel by 16 hours ormore and the extreme negligence of U-haul when it comes to inspecting equipmentbecause it prevented me from traveling on time and put myself, my family, myvehicles and other property in inherent danger while traveling fromLeavenworth, KS to Dumfries, VA from 28 June 21 to 01 July 21. I think that this is only fair because U-Haul was supposedto provide a safe and reliable service and failed to do so multiple times inthis instance.  This experience was horrible and I expect better from U-haul!

irvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNARLYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

They came right up to the rental and made everything super easy!

Lauren S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yared D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

YARITZA S. 
Évaluation :
5

Keep it up

SANTIGIEMICHAEL S. 
Évaluation :
5

Pet Plus Inc. in Stafford, VA provides excellent products and services. The operations is very efficient.

BOOKERTALIAFERRO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYTISHALEOTA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gian Luca P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARYLPETER J. 
Évaluation :
5

It was easy to reserve a vehicle and pick up

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cedric P. 
Évaluation :
5

Excellent Customer Service and Staff.

MARSHAFRIES S. 
Évaluation :
5

I left the trailer while this place was closed but I have dealt with them in the past and they have a dedicated person that does all hook ups and walk through a with each customer.

RUBEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER S. 
Évaluation :
5

Rhe receiving agent was incredibly helpful in returning the trailer.

keith R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORNELL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRONWADE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W. 
Évaluation :
5

Great service!

RAYMONDG K. 
Évaluation :
5

Keep it up

SANTIGIEMICHAEL S. 
Évaluation :
5

Pleasant and professional service and a good selection of equipment.

RAYMONDG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWESLEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEMANUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACEMAE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANEDWARD S. 
Évaluation :
5

It was very easy to turn this trailer into the dealership. They have a numerous amount of trucks and trailers to rent and are very helpful in completing your business while your there. I would certainly recommend them to anyone in need of a trailer or truck to rent.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASGARRETT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HENRYAUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Pick up check in guy was very friendly and helpful.

CHERYLDENISE B. 
Évaluation :
5

I was disappointed that although I reserved 2 packs of pads, I did not open or use either one. I returned them unopened, but was told I could not be credited for a refund.

Gregory G. 
Évaluation :
5

Very satisfied with service and all the workers that I interacted with gave great customer service

AUDRAMICHELE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACOBLEE L. 
Évaluation :
5

I can't think of a thing to improve on, my experience with Pet Plus U Haul was a great one

WAYNEALLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDANTHONY B. 
Évaluation :
5

Merci

SCOTTRICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLRICARDO B. 
Évaluation :
1

If i could give it a thumbs down ðŸ'Ž I would. This has been the worse experience with Uhaul in my life. I will make sure known of my family uses it.

ANTOINECE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDYANN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYNEIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elvin N. 
Évaluation :
5

Promt to attend customer easy transaction

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONCHRISTOPHER K. 
Évaluation :
2

There were several drops of blood on the floor inside the trailer when I picked the trailer up. I had to clean up the blood before packing my things.

Robert J. 
Évaluation :
1

Charge me a cleaning fee when I did not leave the vehicle dirty. I appreciate the facility giving me a freshly painted vehicle however do not expect customers to give you back a white glove squeaky clean vehicle in return, it's not practical. I should be reimbursed my 25 $.

tyler J. 
Évaluation :
5

Steve who has helped me set up my trailer rental has been incredible. He is a one man Army and despite the heat has always been professional and an amazing attitude. This location needs more like Steve.

ANDREWFRANCIS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETHJAMES S. 
Évaluation :
5

My service was great! The truck was clean and ready to go when I got there. Dropping off went well.

RHONDAMARIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYALBARCLAY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
4

Keep Doing What You're Doing Excellent Service

BYRONPAUL A. 
Évaluation :
5

Steve was great and got me checked in with ease and with excellent customer service.

CONSTANCE M. 
Évaluation :
5

Excellent customer service

JASONCHARLES H. 
Évaluation :
3

The truck's power steering was not good. I traveled almost 1000 miles struggling to stay in my lane. It also pulls from the right side and made it really difficult for me to maneuver it! I would have lost control of the truck if I would have hit a pothole or something. Also the truck WAS NOT sanitized! With COVID still around, it's detrimental to a customer to enter into an unsanitized truck. We had to clean it ourselves. I'm very disappointed in the experience that I had!! I should be refunded SOMETHING for the inconvenience

KERBILANE B. 
Évaluation :
5

Can't think of any. Professional and friendly.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abraham A. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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