Le client n'a pas laissé de commentaire.KENNETHJAMES S.
Customer Reviews for Pets Plus Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stafford, VA 22554
(Pets Plus is located right off of I95 on Route 1 between exits 140 and 143)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 8h pm
- Dim : 10h am à 6h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My service was great! The truck was clean and ready to go when I got there. Dropping off went well.RHONDAMARIE H.
Le client n'a pas laissé de commentaire.LYALBARCLAY D.
Le client n'a pas laissé de commentaire.Richard L.
Keep Doing What You're Doing Excellent ServiceBYRONPAUL A.
Steve was great and got me checked in with ease and with excellent customer service.CONSTANCE M.
Excellent customer serviceJASONCHARLES H.
The truck's power steering was not good. I traveled almost 1000 miles struggling to stay in my lane. It also pulls from the right side and made it really difficult for me to maneuver it! I would have lost control of the truck if I would have hit a pothole or something. Also the truck WAS NOT sanitized! With COVID still around, it's detrimental to a customer to enter into an unsanitized truck. We had to clean it ourselves. I'm very disappointed in the experience that I had!! I should be refunded SOMETHING for the inconvenienceKERBILANE B.
Can't think of any. Professional and friendly.William H.
Le client n'a pas laissé de commentaire.Abraham A.
Le client n'a pas laissé de commentaire.GEOFFREYMCCOY B.
Le client n'a pas laissé de commentaire.JOHNRUSSELL Y.
Le client n'a pas laissé de commentaire.DANNYCASH J.
Le client n'a pas laissé de commentaire.BRIANDANIEL O.
Le client n'a pas laissé de commentaire.Andre W.
Le client n'a pas laissé de commentaire.Michael T.
Easy and convenient for Aquia Harbour and Stafford.Stephen D.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.JAMES CHRISTOPHE F.
perfect customer service especially the young man who received us per return. He was friendly and inviting.KYLEJAMES T.
Better website for self checkoutSTEPHEN H.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.ROGERLEE F.
The pickup process took a LONG time, which I was not expecting. I tried to make sure that all necessary information was uploaded before I left home, but when I arrived, I had to upload photos of my driver's license, confirm two emergency contacts (I would've brought my passport if I'd know that was going to be part of the process, but at no point was I notified about that until I was at the rental facility - at which point it was too late to get my passport). This wasn't an issue with the location itself, but with the Uhaul check-in process and properly managing expectations. Between the photos needed and calling family members to see if they would be available to answer if Uhaul called to confirm that they know me, I lost about 20 minutes of my reservation time to the check-in process. Next time, I'll just go to Lowe's.Julia S.
Le client n'a pas laissé de commentaire.JONATHANDANIEL K.
Le client n'a pas laissé de commentaire.JIE W.
Customer care was extremely good. The personnel assisting with the rental actions were friendly, courteous, and very pleasant. The technician who assisted with the trailer was professional and very thorough with his instructions.DOUGLASG N.
Great customer service and support!PAULWARREN T.
Le client n'a pas laissé de commentaire.GREGORYDOUGLAS H.
Le client n'a pas laissé de commentaire.BRIANKEITH S.
Le client n'a pas laissé de commentaire.RICHARDANTHONY H.
Nothing to suggestBRODERICKLYDELL R.
Le client n'a pas laissé de commentaire.sarah A.
Le client n'a pas laissé de commentaire.PETERLAWRENCE W.
Le client n'a pas laissé de commentaire.Debra F.
Le client n'a pas laissé de commentaire.MELAKUGIRMA N.
Le client n'a pas laissé de commentaire.ANDREW C.
Le client n'a pas laissé de commentaire.TROY M.
Le client n'a pas laissé de commentaire.JOHNMARSHALL H.
I wish I got the name of the guy that helped us with the vehicle. He was very professional and took his time in the heat to show us the difference in sizes for the trucks. We chatted a bit about his step father and the whole time he smiled and was friendly. Also the staff that checked us in were friendly and professional as well. When one didn't know an answer the others jumped in quickly to help out.JASONMALIEK P.
No improvement needed. You have a great team at this location.STEVENMICHAEL H.
Le client n'a pas laissé de commentaire.CASSANDRAANN G.
With night drop off, its very difficult to complete the uploads as the wifi in the area is very poor. Takes awhile and sometimes its a bit scary out there in the parking lot.JENNIFERROCHELLE S.
Quick and easy to rent and return.PHILIPA E.
Maybe reduce the wait time if that is possible.William H.
Gentleman who inspected truck was friendly and helpful. Lady working the desk was not helpful. When I asked for a printed receipt she gave me a blank receipt.Dakota W.
Le client n'a pas laissé de commentaire.TONYMARCELUS H.
There should be a separate line for customers with reservations. I spent 40 minutes waiting in line for over 10 customers without reservations and my check out time was still 10 minutes and I had completed the online check out. What is the point of online check out if you have to go through everything all over again.MELISSAJANE H.
Le client n'a pas laissé de commentaire.RAIN O.
Great moving experienceAARONDOMINIQUE J.
Very helpful staff in pick up/hookup of trailer and drop off of trucks. Have rented multiple times over past month. Je la recommande fortement.William B.
Le client n'a pas laissé de commentaire.TAMARA L.
Very friendly and helpfulDEBRA M.
Le client n'a pas laissé de commentaire.Nicholas J.
Le client n'a pas laissé de commentaire.Corey H.
Le client n'a pas laissé de commentaire.Bradford R.
Le client n'a pas laissé de commentaire.ALICIADAWN S.
Le client n'a pas laissé de commentaire.ANDREWJ W.
Le client n'a pas laissé de commentaire.SUZANW D.
Le client n'a pas laissé de commentaire.MARK S.
Great service! Very friendly and helpful. Return took less than 5 minutes.Bryan L.
Le client n'a pas laissé de commentaire.DANATRENACE N.
Le client n'a pas laissé de commentaire.STEVENBRIAN W.
All GOOD ThanksNORMANJ G.
Le client n'a pas laissé de commentaire.DENNISWILLIAM C.
Le client n'a pas laissé de commentaire.WALTERARIEL C.
No one was around helpEdward A.
The device was 1st class and staff are very professional and politeGEORGE P.
Only difficult item, was trying to find a parking space for 6 x 12 utility trailer when I returned it. Equipment and Service was great.William T.
Le client n'a pas laissé de commentaire.Bonita W.
Easy to use the 24/7 pickup at this location as I picked it up before hours 0530am. Staff were helpful when returning the uhaul later that morning. Merci.William E.
The best neighborhood pet and uhaul rental store that I've ever used!! Family oriented and friendly. Did I say the service is fast?!CHERIEM U.
Le client n'a pas laissé de commentaire.TAMILADELL B.
Customer service needs improvement.Nicholas R.
Le client n'a pas laissé de commentaire.KHANHHUY N.
Le client n'a pas laissé de commentaire.COURTNEY W.
Le client n'a pas laissé de commentaire.NORKAANCHIRAICO M.
Nothing that I saw. Everything was great and easy pick up and drop offKINYATTEK S.
Le client n'a pas laissé de commentaire.Paul A.
The rental process was very efficient. The staff was professional, friendly, and efficient. The young man who processed my rental provided superb customer relationship management. I will definitely use U-Haul and this location for future requirements.Booker W.
Le client n'a pas laissé de commentaire.RICHARD M.
A mistake was made on my final check out, but when I called back to correct it, I was greeted with a very professional gentleman who immediately identified the issue and corrected it on the spot. He was apologetic and respectful. Mistakes happen, but how he addressed it made me feel like a valued customer.ADAMJAMES E.
Le client n'a pas laissé de commentaire.Patrick W.
Le client n'a pas laissé de commentaire.JOHNROBERT A.
I was so thankful God sent me to this site!! I Was treated graciously and respectfully from Start to finish! I even got to turn the vehicle in early! Thanks ever so much! Blessings to everyone!!!KATHERINEBEST B.
DO MAINTENANCE ON YOUR VEHICLES. THAT WAS VERY UNSAFE TRUCK I RENTED. I WANTED TO RETURN THE VEHICLE BUT THE PLACE I RENTED IT FROM WAS CLOSE. THE BRAKES WAS BAD. SOMETIME IT TOOK SEVERAL TRIES TO START THE TRUCK. YOU NEED TO REALLY FOCUS ON MAINTENANCE, MAINTENANCE, MAINTENANCE!!! THERE WERE OTHER THINGS WRONG WITH THIS TRUCK. I FEEL YOU PUT ME AND MY FAMILY IN GREAT DANGER. WHEN I SHARED THIS WITH FRIENDS OF MINE, THEY HEARD SIMILAR STORIES FROM OTHER PEOPLE THAT RENTED FROM UHAUL. THIS NEED NOT HAPPEN AGAIN. YOU TAKE MY MONEY AND GIVE ME A POORLY MAINTAINED TRUCK.ALONZO J.
Le client n'a pas laissé de commentaire.KEYANA W.
Le client n'a pas laissé de commentaire.JAMESR M.
The bed and metal steps were full of dirt which we removedERICWENDELL F.
Le client n'a pas laissé de commentaire.Dayvon D.
Le client n'a pas laissé de commentaire.ALONZOPERREZ M.
The reservation, pickup, and dropoff processes were all very easy. The truck was just what we needed to move.KELLY I.
Le client n'a pas laissé de commentaire.DARNELLLEON C.
Le client n'a pas laissé de commentaire.Laurie L.
Le client n'a pas laissé de commentaire.William M.
Excellent, keep up the great work!PETERETHAN C.
Le client n'a pas laissé de commentaire.Santos R.
Vehicle interior not cleaned. Dog hair and cup holders dirty. Floor and seats dirty.Stephen C.
I'm not sure. Everyone at the u-haul counter is u knowledgeable and they spend more time talking to their co workers than customers...This location is a complete deadzone...And they charged me for pads I never used and the girl refused to refund me the money..I asked for a manager and she refused that as well...I wouldn't recommend this location to anyone that believes in customer and professionalism.JAMESNAQUAAN J.