Customer Reviews for Phelan Propane
(U-Haul Neighborhood Dealer)

762 évaluations

4450 Phelan Rd   Phelan, CA 92371
(On Phelan Rd east of Phelan Elementry, Just north of Valley Vista Rd)

(760) 868-5250

Heures d’ouverture

  • Mon-Sun: 7 am–6:30 pm

Services dans cet établissement :

Pour nous contacter

(760) 868-5250

4450 Phelan Rd
Phelan, CA 92371
(On Phelan Rd east of Phelan Elementry, Just north of Valley Vista Rd)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–6:30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service and friendly

dina m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S 
Évaluation :
2

Rented a truck and trailer but did not have a tow bar with the truck. Drove off with the truck and had a blow out on the tire it took over 2 hours to have it fixed

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M 
Évaluation :
5

Your staff, there is friendly and very helpful. I would recommend this location again

Glen M 
Évaluation :
5

Great service. Thank you again for accommodating the change.

angel T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio M 
Évaluation :
4

Very friendly, helpful staff

Carol R 
Évaluation :
5

Great and friendly customer service!

Maria E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F 
Évaluation :
5

I AM glad to found this number 909-885-4378 scheduling department they are vary good helpful but 800 number its useless i use UHAUL 3,4 time maybe more in year always have problem whit 800 operators

GEVORK Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda J 
Évaluation :
5

We love Phelan Propane. Always so nice and helpful anytime we rent from them. Fortement recommandé!

Steve B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Silvano A 
Évaluation :
5

The workers are super professional and really go above and beyond for customer service

Nichoel H 
Évaluation :
5

Equipment was in great shape. Employee was fantastic. Will definitely rent from them again. Merci!

Karl M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vesta H 
Évaluation :
5

Actually call the customer when you say your going to if the equipment is moved to a different location than where is was reserved

Damaris H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vickie m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Esmeralda A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B 
Évaluation :
5

The facility was very neat and clean. The reps were amazing, friendly and very helpful. The truck on the other hand, had some issues. The truck needs a SEVERE wheel alignment. But most importantly, driving in the rain without any wiper blades is dangerously unacceptable! I was 20 min late returning the vehicle because I simply could not see while driving due to truck needing wiper blades replaced prior to my rental. It is actually California regulation to have proper wiper blades on these rentals. I was charged an "after hours fee" for returning the truck after hours. I was told I could return it at 8:30pm, due to visibility issues, I couldn't arrives any sooner than 8:50pm. I find it insulting that even though I am billed for a 24 hour period, I was still billed an after hours return fee even though the equipment was returned on the same day as the rental. My safety was at risk, and still punished for returning the same day (4 hours after rental) even though I persevered through the dangerous conditions due to issues outside of my control as far as NORMAL maintenance of equipment.

BRENT B 
Évaluation :
5

Excellent experience. The truck I reserved was not here because the previous renter did not return it. The owner of this establishment drove to the nearest U-Haul and brought me a truck, treated me very well. I was surprised and yet very thankful.

John S 
Évaluation :
5

Reserve own person without call

Carlos M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S 
Évaluation :
5

made my return easy and quick.

Roger G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H 
Évaluation :
5

Customer service was outstanding at both pick up and return. Will rent from here again.

MORGAN M 
Évaluation :
5

I find that the crew at this location is extremely helpful, courteous and efficient. They do an amazing job!

Larry H 
Évaluation :
5

S.O.

Susan G 
Évaluation :
5

Everything was incredible.

Trent T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALLIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul V 
Évaluation :
5

When I picked up the equipment the gentleman were fast and efficient same thing when I returned it awesome people Phelan propane.

Eric b 
Évaluation :
5

Great location! Great customer service!

Andrea M 
Évaluation :
5

Excellent customer service as always at Phelan Propane.

Christopher M 
Évaluation :
5

Staff on point Thank you !

Rigoberto A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H 
Évaluation :
1

The kids running the store are the most arrogant & condescending 18-year-olds that I've ever met they're rude they actually challenged me to a fight after they got done working at 8:00 that's the customer service line that I would really not want to deal with again so no you get nothing for me as far as Word of Mouth goes...

steven l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly s 
Évaluation :
4

Phelan Propane Rented a pick-up truck for 6 hours. Great service by the gentleman that checked me out, and the same guy checked me back in. He was very busy filling propane tanks quickly and amazingly efficiently, yet he got me taken care of without delay. Rental companies are rental companies. What tends to set them apart is the level of service. The service here was EXCELLENT!!!

Michael S 
Évaluation :
5

Staff was really helpful and friendly.

Francisco G 
Évaluation :
1

I need to speak to a supervisor about the maintenance of your equipment I rented a tow dolly and almost lost the vehicle due lack of maintenance on your equipment

Jose C 
Évaluation :
5

Nothing, my experience with the employees there was top of the line. I will never go to any other u-haul location again. I could not be happier. Merci.

Brandon W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anais M 
Évaluation :
1

Owner is a bully and a poor representation of uhaul . Worse rental experience i have ever had. Ill probably never rent a uhaul again.

Joshua L 
Évaluation :
5

Owner and staff were welcoming. Quick and smooth checkout process. Area was clean and organized. Staff offered my family and I water while we waited. Would recommend to the next customer.

sierra c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence H 
Évaluation :
5

Just in time and the people very friendly

Sergio M 
Évaluation :
5

Great friendly service

Dennis l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory S 
Évaluation :
5

Wonderful customer service I would drop any U-Haul off there or pick up an U-Haul there. They are really experienced

danielle j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent T 
Évaluation :
5

David was very helpful. He was professional and informative, as well as quick and efficient.

Angelica N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAI H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula A 
Évaluation :
5

great service and friendly employees

leslie v 
Évaluation :
4

The online app was not as easy ad it could be. Thanks to the guy at the rental place who smoothed it all out.

Mike T 
Évaluation :
5

Everything was great.

Ken Q 
Évaluation :
5

Very fast and professional!

Jesse R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula A 
Évaluation :
5

Excellent service. Thanks

Gerardo C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D 
Évaluation :
5

Again, no room for improvement.

Joseph N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cher M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor R 
Évaluation :
5

Unfortunately, I am really upset that it let me reserve an appliance dolly with my trailer rental but when I got there they said they do not carry those dollies. This issue caused a huge problem for me...

Charles G 
Évaluation :
5

Truck in great condition Everyone great. Efficient, nice, friendly. Very accommodating.

STEPHANIE E 
Évaluation :
5

Honestly I'm not sure………….except to Help the company operating this u-haul location expand there business. These guys are good. And very professional.

Robert D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leeah S 
Évaluation :
5

Good service

Gerardo C 
Évaluation :
5

I would, recommend this place . As soon as I pulled up there was someone there to direct me, to drop it off spot. I was in and out in ten minutes.

Robert D 
Évaluation :
5

This is my favorite Uhaul store

Fred S 
Évaluation :
5

The only issue I had was when I reserved the trailer there wasnt one available so I was told I would get a call back when there was . So I drove to the location and there was one outside so I asked and it was reserved . I didnt get a call back . Meanwhile the truck I had lined up became unavailable so I had to rent a. truck to. Im not sure but the trailer didnt move . The truck was more expensive by far . So I believe the truck was already reserved by me although I asked somehow there was a gap in the communication that in the long run cost me more money . A lot more . I would not have been aware had I not lived rt down the road and drove by frequently. So by not getting the call back cost me 2 days and more money . However there was cost involved with the original truck so I may have had to pay more than an I estimated for that first truck it may have been clise to what I did pay . Plus now I had to do all the work myself . Not that hig of a deal either until the rain came like a monsoon . I would have been 100 % satisfied if there wasnt that . But also I realize theres no for sure rental the day of the reservation. So basically I was happy and if I would have verified the trailer wasn't reserved for me I would not have had to write yhis type of review. But I try to be as straight forward as I can . Lets face it your service was great and Im just cheap . Thanks for being there the job is done . Sorry about the mud in the cab I hope theres no charge for the cleaning

Chris H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KC H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott m 
Évaluation :
5

Great fast and friendly service. This is the third time I have rented and will be back

Dennis l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrina A 
Évaluation :
5

There isn't much to improve. Staff was professional and competent. Transaction was made in minutes and I was on my way. Highly recommend to anyone needing a rental truck or trailer.

Paul G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ P 
Évaluation :
4

The truck was on an 1/8 of a tank, we had to fuel be for we could drive it anywhere. We drop this truck off with 3/8 of a truck.

Gerald M 
Évaluation :
5

They were super helpful and friendly. I will definitely be back!

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLORENTINO M 
Évaluation :
3

My rating has nothing to do with the location but because of the process of ordering a truck online. I ordered 1 truck and had to rent 2 trucks pay double the insurance no appliance dolly and other factors that the online (non in-person) process caused me

Patrick S 
Évaluation :
5

Greatest service and very friendly. I will be back to see Mo the next time i I need a truck. Very fair

Dennis l 
Évaluation :
5

It was a great experience.

roy w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gihun A 
Non les évaluations ont été soumises pour cet établissement.

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