Customer Reviews for Phillips Garage Inc
(U-Haul Neighborhood Dealer)

Évaluation :

4

Location was convenient, return process was fast. No problems.

Évaluation :

1

Let you know that their only 2 guys at the station that handles uhauls. You need to online check in if you don't want to waste time picking up truck. When I dropped off truck station was opened was told would be checked in in AM when the one guy came I. Almost 20 days later uhaul called me wanting to k own if truck returned. Went to station and owner one of the guys that does handle it was there and could care less that I got a call and could not be bothered with me. Your local manager was there and on his records showed truck returned and didn't know what problem was he did take his time to help and try to figure it out. Later that day I was finally emailed a receipt. Would not recommend Phillips for uhaul rentals I live 2 minutes away but will travel to get a truck in the future

Évaluation :

1

The woman at the counter wouldn't give us the keys for my rental even though on uhauls end it's showing as "dispatched" because I signed up to do self-pickup. All she had to do was hand over the keys because on my phone it was showing the truck number but she kept asking for a key number (which isn't true, it's the truck number she needed in which we showed her). After having to call customer service to put them on speaker phone to confirm we paid and needed our keys, she gave them to us. Once we arrived to the truck, there were dirty socks on the passenger seat and the blankets we ordered weren't in the truck. I had to call customer service again so they could remove the blankets off of our contract.

Évaluation :

3

Owners were not there...was a little reluctant to leave rhe truck there...

Évaluation :

5

Employees were very helpful in getting me unhooked.

Évaluation :

5

Unfortunately the attendant was a little late , but the big problem was the computer system was down. End result was being delayed for an hour. The process needs to be reworked.

Évaluation :

5

Very convenient.

Évaluation :

2

I only rate this low because: Be very clear and up front with your customer that it cost more (4 times more) to leave the trailer off at a different location than it does if you return it to where you picked it up. No where on your website does it explain or say there are additional fees if you leave it at a different location. I feel the representative/owner in my case, should have told me it would be way less expensive for me to bring the trailer back vs leaving it in Indiana. That's just good business. Guess he needed that extra $400 it cost me to do so and why he didn't inform me. Take the money and run it what he did. VERY UNFAIR TO YOUR CUSTOMER to NOT make them aware of this!!! Will most likely never rent a U-Haul again. Very unfair and disheartening. Other than that, the equipment was fine and they kindly helped me hook up the trailer.

Évaluation :

1

The lights on the tow dolly were not working due to faulty wires. The workers shorted out the converter trying to get the lights to work. We waited hours only for nothing to come of it. On top of that, we had to use the hazards from the car being towed, because we had no lights on the tow dolly, which damaged the car battery.

Évaluation :

5

It's a shame we had to haul an empty trailer round trip 500+ miles from our little town in Maryland up to Toronto Canada and back because no trailers were to be found in Toronto or nearby areas. Thankful we could rely on our local garage to have what we needed when we needed it.

Évaluation :

5

Frank and his team provide an excellent customer service. Truck was ready upon my arrival, clean and fueled. However, U-Haul cost per mile is too expensive.

Évaluation :

5

The information you send out by email, contradicted the info you sent by text. It had me picking the truck up at 2 different locations, all the way up to the day I was to pick up the truck.. Made things very confusing. Also in messaging no one called me on the day as stated , in the text or email. If I move again I will consider pods.

Évaluation :

5

Everything was great, thank you!

Évaluation :

4

The cab leaked horribly in the rain, soaking myself and my son.

Évaluation :

2

The below average rating was due to the fact the when I made the reservation 2 weeks in advance I reserved the truck in Dover. I received notification 3 days before the need for the truck that the truck I reserved was no longer available. I then proceeded to call another location in Dover and reserved yet another truck. This truck was to have been returned in time for me to rent it. It was not. We were then directed to the above location to pick up a truck. When we arrived (30 miles further) the owner was not working that day and they had no way of giving us the rental. We called the location customer service issue and the rental was made available. Caused undue stress on a moving situation.

Évaluation :

4

Signage for where to go and I’m what building.

Évaluation :

2

First off had to go pick pads and dolly up from a closer uhual location because they didn't give me anything. And second truck was dirty had to clean back of the box out and inside.

Évaluation :

1

IT IS NOT THE LOCATION YOU NEED TO HAVE REVIEW. IT IS U-HAUL CUSTOMER SERVICE, SCHEDULING DEPT, AND ESPECIALLY RUDE SCHEDULING DEPARTMENT. MY EXPERIENCE WAS A HUGE NIGHTMARE ON THE PICKUP. MY MOVING WAS FROM NORT NJ, TO ATLANTA. I RESERVED AND PAID MY TRUCK 15 DAYS AHEAD. I CALLED THE CUSTOMER SERVICE 3 DAYS BEFORE THE PICK UP AND ASK THEM IS EVRYTHING WAS OK WITH MY ORDER. I TOLD THEM I HAVE A LONG MOVE SO I WANT TO KNOW WHERE I WILL PICK UP MY TRUCK, THEY SAID EVERYTHING IS FINE YOU WILL GET CLOSER TO YOUR PREFERRED SPOT. I GOT A CALL ON LAST DAY, I WAS TOLD THAT ONLY TRUCK AVALIABLE IS 100 MILES AWAY FROM WHERE I CHOSE AS PREFERRED LOCATION. I WAS TOLD I WILL GET $200 DISCOUNT.. SINCE IT WAS LAST DAY AND I DIDN'T HAVE ANY OTHER ALTERNATIVE, I HAD TO SAY OK. I WOKE UP EARLY ,DROVE 2 HOURS AND GOT THERE EARLIER THAN PICK UP TIME LIKE 2 HOURS EARLY. I CALLED THE CUSTOMER SERVICE TO ASK IF I CAN PICK UP MY TRUCK EARLY. THE CUSTOMER SERVICE TOLD ME THAT OHH THE TRUCK IS NOT AVALIABLE BECAUSE WHOEVER RENTED THE TRUCK DECIDED TO EXTEND FEW MORE DAYS. IF I DIDN'T CALL THE CUSTOMER SERVICE, I WOULDNT HAVE KNOWN TILL THE PICK UP TIME. ANYWAY, THEN FINALLY ONE NICE PERSON (AMONG 10 I HAVE SPOKEN TO, I BELIVE HER NAME WAS DEBBY, OTHERS ARE TALKING LIKE THEY ARE BEING PUSHED TO WORK IN UHAUL, UNWILLING ANSWERS, NO HELP!! ) DECIDED TO HELP ME TO FIND ANOTHER TRUCK. TSHE FOUND ONE IN MARYLAND WHICH MEANS ANOTHER 100 MILES MORE TO DRIVE.!!! SHE GAVE LITTLE BIT MORE DISCOUNT.. SINCE I HAD NO CHOICE BUT PICK UP THE TRUCK BECUASE I HAD MOVERS COMING IN THAT EVENING TO MOVE MY HOME, RIGHT AFTER I WAS GOING TO DRIVE TO ATLANTA 13 HOURS MORE DRIVE. GIVEN DISCOUNTS WORTH NOTHING TO ME. YOU KNOW WHY, I HAD TO RENT A CAR TO DRIVE DOWN 200 MILES TO PICK UP THE TRUCK, I HAD TO PAY DOUBLE TO MOVERS TO COME AND DO THE MOVE AT NIGHT, I LITERALLY BEGGED THEM BECAUSE OF UHAUL'S POOR SERVICE, I HAD TO DRIVE TO ATLANTA WITH LITTLE BIT OF SLEEP, AND I LOST ALL MY DAY BEACUSE OF UHAUL.. I WAS EXPECTING SOMEONE FROM UHAUL WOULD CALL ME AND APLOGIZE FROM WHAT HAPPENNED, FORGET ABOUT IT! THEY DON'T GIVE A DAMN. I AM NOT EVEN SURE YOUR MANAGERS, SUPERVISORS WILL READ THIS AND TAKE SOME REACTION.... I PAID AROUND 4K TO UHAUL FOR MY MOVES ONLY IN SEPTEMBER. I WILL NEVER EVER WILL USE UHAUL AGAIN AND I WILL GO AHEAD AND COMLAIN EVERYWHERE ABOUT THIS!!

Évaluation :

1

Make sure the location does uhaul rentals on the weekends..make sure that the truck is serviced. It ran very poorly

Évaluation :

3

Personnel were helpful, quick in and out. Business is very crowded and busy so may not be inviting to some for pickup/drop off.

Évaluation :

1

Never answer their phone

Évaluation :

1

There were no clear signs as to where to drop off the trailer or find a U-Haul associate. After figuring out where to go, the employee/gas station teller, who was polite, wrote down our equipment type on a piece of paper. There was no receipt of drop off or any other proof that we had done so. I was uncertain if we had returned the trailer to the correct place.

Évaluation :

5

I will be in need of U Haul services again soon and " I Will Be Back!". There's nothing you can do to improve on the service at Phillips Garage for the next customer.

Évaluation :

2

When I checked in and went to get into the truck the fuel level was less than what they had printed on the contract. They said they would adjust it, They never did. I had also rented 2 dollies and 12 moving pads. They only had one dolly and one moving pad. They said they would adjust those out of the contract as well. They never did. When I returned the truck at the drop off location it was a problem because I did not have these items and they still showed in the contract. I called this pickup location back and they said they would call uhaul and get right back to me. They never called me back. Luckily the drop off location finally just inputted that I returned everything so they could check me out, but I still ended up paying for the items I never received. Also several items that were sitting on the floor were wet when we reached our destination and unloaded. We had driven through the rain on the way there so somehow the truck must have a leak somewhere.

Évaluation :

5

Terrific staff!! Very friendly and professional!!

Évaluation :

5

Excellent service and great staff!!

Évaluation :

5

Nothing. I called after hours to confirm my reservation and the Manager went in on his day off to confirm it for me. Because I was very anxious about my rental he went the extra mile to ease my mind. I would recommend Phillips Garage Inc out of Sudlersville MD to everyone. !!!!

Évaluation :

1

Rental took too long. Later found out that I was charged 305,64 dollars for one day, drop off the next day. I am in the prossef of having the money refunded. The person in charge did not step in to help the felloe trying to do the order. I am afraid that I will have to get the BBB to correct the money situation.. However the fellow who was inept at this transaction was very very helpful and followed us to were a motorcycle had broken down and helped us get it loaded in UHaul trailer. I just hope money can be corrected.

Évaluation :

5

Nothing....nice dealing with English speaking vendors. Last two times dealing with Uhaul have been very unpleasant, mainly cause of the people who cant communicate and dont have your truck that reserved weeks ago there cause they rented to someone else.

Évaluation :

2

Horrible experience.