Everything was perfect
Michael B.
Customer Reviews for Phillips Texaco
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
nothing. the lady was very nice, helpful and professional
August S.The rental attendant was late in arriving, due to having got up to a flat tire. Sadly, she missed a couple of potential customers, and hopefully they came back before she closed. But she was very nice, and very apologetic about the delay. Overall, everything worked out fine.
Timothy K.Didn't get to use it much because it didn't have a ramp and it I thought it did really needed the one with ramp..
Angelo E.I was charged 100 dollars more then what I was told I owed after extending my reservation. I'd like to know why and I'd like my 100 dollars back
RICHARD T.Rien
Jonathan M.Everything went smoothly
Isaiah C.I'm wondering why online the price was $58 with the coverage and I paid $128 in store
Michael G.They did not go over the equipment with me. The inside of the cab was filthy.
WILLIAM W.I will comeback again ..
MILDREN L.Make it more clear that the return/drop off that the phone must go with the truck
ADAM P.the trailes has few dents but was fine no problem
SALVADOR C.PEOPLE ARE HELPFUL AND KNOWLEDGEABLE...DON'T NEED TO CHANGE A THING.
GREGORY R.Flat tire upon pickup. Had to change enroute and cost me $40. Blankets piled in the back unfolded. Storage area was dirty. Cab was clean. The best thing was the nice new truck with only 11 600 miles on it and plenty of blankets even if they were dirty and unfolded.
STEVEN P.All good
GENE L.S.O.
Randy B.Truck was in perfect working order; everything was ready on pick-up day so my trip went flawlessly. Thanks! One note: Have padlocks for customer purchase at the pick-up locations to assist customers with security.
Maria F.No signs advertising Uhaul to make it stand out as a drop off/pick up location. Yard is crowded with vehicles being repaired and makes it hard to drop off large trucks. Lady at the counter was helpful.
Juan H.They were friendly and helpful their customer's service was very good.
JENNIFER O.Very difficult to find location, esp when the area is new to people. I had the most issues with the Uhaul App & customer service. App wasn't working properly & after being on hold for about a hour, the service rep hung up on me. The overall experience from start to finish was frustrating. A few employees did help as much as they could throughout but it was just a big headache on an already busy day. Very disappointing. Never had so many issues with Uhaul. Hiring more staff all at livable wages would help drastically.
Jeffery P.I drop it off at night. No one was around. I did not know if it was a uHaul place at first. It only had one small utility trailer that I did not see at first.
Roger C.Truck was unacceptable! Back was nasty! Look like eggs were broken and left in the heat! Inside cab had liquid (like coke) were all over floor and cup holder on dash and center console! Picked up trailer from another location, people were friendly there. Very disappointed in U-Haul. Wish there was a way to upload pics.
Juanez G.Hire an entirely new staff and open the store when it's supposed to be open.
Michael A.She did not read the gas gage and we had to pay 30$ more for gas than what was actually in the truck.
Taylor B.Continue to improve in your public service.
john E.Nice ppl, respectful and it was a great experience! I will definitely use them if needed and reccomend them to everyone
Chavaye G.Equipment reserved was not there, not clean or organized
Keith J.The original drop off location was closed and we had to go on a wild goose chase!!!
Julie C.I haul is a life saver! Everyone I talked to was extremely helpful.
justin B.you guys were great.
Angela L.Be upfront about your rates!
Rosie M.Customers were not informed of them being closed over Memorial Day weekend for 4 days. Dropped off equipment and left unused boxes in the trailer. Never got my money back for them. So much for the “100 % Buy Back guaranteeâ€! If this isn't fixed, I'll not being using Uhaul to move again.
Andrew J.only down side is then online. pickup was approx 30min not toobad. but drop off was a nightmare attempted for 45 plus miniutes to use online drop off. then another 30 calling 1800 number just to get truck droped off.
matt S.They mess up my rental.... they rent me out a truck and didn't put the right truck number down on the paperwork.... this is a very bad location
Demetria O.I reserved the uhaul online and I did not add insurance. We have insurance through our company. When I arrived at the Phillips Texaco, the lady was very unfriendly and really kind of rude. She added insurance on the uhaul and I did not catch it, which was my fault of course, but she should have asked me or called it to my attention. The guy that installed was so slow it was like he was moving in slow motion. Then we had to trade trailers because one of the brake lights was burn out, again, very slow. I will not use this location again.
Tammy C.I thought I could drop the trailer off at a U-Haul of my choosing. I was wrong. When I dropped it off at the location most convenient to me, after already unhooking trailer and driving around front, the owner of that location told me to take it elsewhere. It was rude and definitely not good customer service. It would be good to know that you cannot use a drop off of your own choosing. Merci.
BYRON M.Friendly folks and quick to deal with.
Roger B.The truck was beyond filthy. We had to clean it before we could ride in it. It smelled horrible. The windshield wipers need to worked on and replaced.
David H.The men's restroom had no running water, no soap, and no paper towels
Wiley G.Place was run down and nasty
Jeff H.ordene una trucka de 15 ft i me dieron una de 25 y tube problemas con el power sterring
Jose B.Guy was very helpful. Even backed up the vehicle for us because I couldn't back up the truck with the trailer attached.
Lisa B.Super good ,thanks uhaul again. Binh phan
Binh P.Ha? ta??????t ??t ?? t?? t?a???? , ??? ?? t?? ????s ???? at? ?? ?? ac??. Ma?? s??? ?a??ta??c? ?s ???t ?? ?? ????????t.
AMIUEL C.My reservation was changed twice however in the end it did work out
Fredria S.The lady at the counter said my card was denied. I called the bank an it had nothing to do with my card. The bank said they were entering the wrong three digit code. Then the lady tries scanning my card an had to scan it several times before her machine finally worked... Plus she was too busy trying to take care of other customers instead of taking care of one customer at a time.
Melissa C.Phillips Texaco always has amazing service. Bob always goes above and beyond to take care of his customers.
todd L.