The clerk was not trained to rent trucks. She had to call another location and have them talk her through it. Also, she clicked something wrong and I had to pay for Safe Move, which I did not want when I registered prior. I would like that removed and credited to my credit card. Like last week, it took 1 hour to check out. We fell behind schedule.Michael P.
Customer Reviews for Pick N Go #2
(U-Haul Neighborhood Dealer)
Pour nous contacter
Midland, MD 21542
Services dans cet établissement :
- Mon–FriDe 8 h am à 7 h pm
- Sat–SunDe 10 h am à 7 h pm
Heures d'ouverture spéciales
- 11/26/2022 - 11/27/2022: 8h00 am à 8h00 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mobile app has some gliches. App would not let me go any further with no explanation. Agent had to call, turns out the reservation was tossed because I was late, but the app said nothing about that. Then it wouldn't accept the pictures of my license. If it wasn't for Sam, I would have been pretty upset. But she walked everything through. Excellent customer service, bad app. Like the app though with links to maps.michael P.
Le client n'a pas laissé de commentaire.MARK R.
Very professionalEdward H.
Le client n'a pas laissé de commentaire.RANDALL P.
I wrote a complaint letter online that went to customer service I assume . They got their money immediately via my debit card and it's shown on my statement and they still put a hold on my card for 80,4 and overdrew my account and caused charges. I was NOT INFORMED PLUS THEY GOG PAID IMMEDIATELY!! I need reimbursement for the 30 dollar overdraft charge because of your company.Marsha C.
The pickup location was so remote the Internet connection was so slow it took over 30 minutes to process my rental when it should've taken 5. They also did not provide the furniture dolly or furniture pads, and still have not refunded the charges for those.Gregory O.
Requested materials and equipment were not provided. Staff was untrained in u-haul rentals.Richard F.
Le client n'a pas laissé de commentaire.Samuel R.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Michael D.
Nothing Everything went great.Michael F.
Le client n'a pas laissé de commentaire.Tracey A.
Maybe have a better size selection. The one we had was ok but we would have liked to have a larger uhaulJAMES M.
Was not given pads but was still charged for them. I picked up a day early and was told they couldn't change the drop off date so was charged extra. Was also told it would be ok cause if I dropped off early I would get refund for the extra days not used and I didn't.TRAVIS M.
Overall very good experience would and probably will do it againDAVID W.
Le client n'a pas laissé de commentaire.Gerrit V.
Le client n'a pas laissé de commentaire.Anthony F.
Closer dropoff locationRichard W.
The uhaul ran extremely poor the gas gauge didn't work the owner wasn't understanding or sympathetic to the fact moving caused me to start premature labor that had to be stopped because it's way to early and I'm high risk pregnancy as is and was really late getting the uhaul back tow campany sent by uhaul came n picked it up on 06/06/2021) so it was a week late although I was in the hospital the whole week but had a friend get ahold of uhaul on chat which should b on record and he called a few days later which should have been recorded and on file but I don't feel the store owner or uhaul was understanding to a serious situation on top of how poorly the uhaul ran and to top it off both my receipts are completely wrong on says it was returned 6/11/2021 when I have proof uhaul sent a PEER's tow company because I have the roadside uhaul text on 06/06/2021 and 2nd receipt says I rented the uhaul on 06/16/2021 and I rented it on 05/25/2021 very poor service completely dissatisfied will never use again if nothing is correctedMiranda B.
Le client n'a pas laissé de commentaire.Carole B.
Le client n'a pas laissé de commentaire.AMY D.
Excellent customer service. Very friendly man.KIRK Andrew F.
This place was amazing! I was in and out in 5 minutes!William S.
Le client n'a pas laissé de commentaire.JEFFREY W.
Le client n'a pas laissé de commentaire.Terran G.
I would recommend having the uhaul trailer turned the right direction before a customer arrives to hook up. Not only did I have to push the trailer 30'+ to hook up, I had to lift the trailer by myself to hook up and I threw my back out before I could even load anything on the trailer. The location needs someone to assist customer hook up the trailers because they are heavy and someone is going to get hurt.Jason H.
Le client n'a pas laissé de commentaire.Stuart S.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Fast and easy. Best place to rent a Uhaul in the area, for sure. I arrived at the center and greeted by the clerk promptly. Truck was clean , full on gas and ready to go! Courtious, friendly and on my way in 5 min. when my time really mattered. Thank you pick n go / uhaul.BERNARD H.
Very friendly staff very accommodatingmarlena G.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.SEAN D.
Le client n'a pas laissé de commentaire.joseph D.
Need to find another way to communicate with uhaul. Everything was done through the cell phone and they had little to no service. It would have been better to have uhaul do it all over the phone when I called them. All I would have had to do was show my I.D. Then hooked up and left.curlie R.
Le client n'a pas laissé de commentaire.Jonathan B.
Le client n'a pas laissé de commentaire.drew D.
Le client n'a pas laissé de commentaire.David M.
Nice truck for job--very satisfied,William N.
just keep doing a great job.Larry C.
Le client n'a pas laissé de commentaire.teresa D.