The location and the staff was great! The online check in process is horrible. I will be looking for another company to rent a moving truck the next time I need one.STEVEN H.
Customer Reviews for Pier 1 Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Duncan, OK 73533
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/3/2021: 8h00 am à 5h00 pm
- 12/4/2021: Fermé
- 12/6/2021 - 12/10/2021: 8h00 am à 5h00 pm
- 12/11/2021: Fermé
- 12/18/2021: Fermé
- 12/23/2021 - 12/26/2021: Fermé
- 12/30/2021 - 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Preston W.
Le client n'a pas laissé de commentaire.LOUISE C.
Le client n'a pas laissé de commentaire.michael E.
For a business that had a lot of moving parts I felt like I was the only one important treated respect and given a first class experience which ran like a well oiled machine , thanks millisaDavid M.
Le client n'a pas laissé de commentaire.Joe S.
Online process is super easy and definitely user friendly. I'm not sure if I missed it somewhere in the agreement or not but I was not aware of a deposit needing to be placed with a cash order. I feel like that is something that should be made aware so everyone can make sure they have enough funds. I got lucky today and happened to have an extra 20 $bill. The deposit needing to be made is not the issue, but just the unknowing of needing one. I brought this up to the worker and I am completely aware she has no control over that, I was just trying to let her know that you guys should add that online about the deposit and she was extremely rude. I will never use this location again.Megan B.
Never saw the location. I had to drive to a different location 60 miles away to pick up the vehicle. I have worked with pier one in the past they are great people. It wasn't their fault that uhaul the company really screwed up.BRIAN S.
Le client n'a pas laissé de commentaire.TERRY B.
My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it's not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.JENNIFER S.
Le client n'a pas laissé de commentaire.Nathan G.
Le client n'a pas laissé de commentaire.Richard P.
Great service.LEA B.
Everyone was very friendly and helpfulFreddie G.
The walk from the office out to the truck seemed like it was over a quarter of a mile and I was pulling an appliance dolly with arthritic knees. A golf cart ride would have been appreciated.Daniel G.
Le client n'a pas laissé de commentaire.Joe W.
Le client n'a pas laissé de commentaire.david D.
The pods were dropped off a day late and only after I called to ask where they were. They were picked up a day late and only after I called to ask where they were. I asked for a follow up phone call and a discount for inconvenience and additional cost incurred to me because of delay â€¦ never received a phone call.Louella B.
Not charge the milage fee if the fuel is replaced.patricia P.
Le client n'a pas laissé de commentaire.Mercedes W.
The truck cab was a mess. There is no way it was checked. Trash and cat hair was everywhere. Full tank of gas would have been nice since I had a long drive and had to fill up almost immediately.Jared P.
Left vehicle after hours, not able to rate it.JONATHAN G.
They were very professional!Brett B.
Melissa was awesomeBrent C.
Le client n'a pas laissé de commentaire.Kendrick M.
Hard to access trailer. After hours return location rough and on grass.Michael G.
The people here were very helpful and professional.Randy N.
I especially liked the professional service by counter person who helped me and allowed me to get two extra days the relieve my angst over my 3 day time limitation. Very friendly service.MARK M.
Excellent service à la clientèleGuadalupe L.
Le client n'a pas laissé de commentaire.sandra A.
Le client n'a pas laissé de commentaire.Curtis H.
Le client n'a pas laissé de commentaire.Randall A.
Since office was behind a locked gate, it was confusing. Ultimately no harm though.Michael G.
Le client n'a pas laissé de commentaire.Jessica G.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.John M.
The lady at the desk was very good and helpful.Sue W.
Great place, very friendly. If I need a truck again I be using this location.Brandon J.
very happy with this location. it is the best.patricia P.
Friendly Service!Curtis H.
Le client n'a pas laissé de commentaire.Brian W.
Great people!Wyatt S.
Le client n'a pas laissé de commentaire.Jill R.
Self serve dropoff location no attendant. Dropped trailer in most logical looking location. Sloped so there was a strain on my hitch making it difficult to remove trailer. Had to find rocks to use as chocks Need to provide means to chock wheels for safety and to remove strain on hitch.Darrell W.
Le client n'a pas laissé de commentaire.Jimmy P.
I'll never do the online rental again! Took forever to finally get my truck! Office help was great and very helpful do I will just go into this office if I need to rent again!Deborah M.
Le client n'a pas laissé de commentaire.Aaron S.
Very confusing how to pick up with a virtual reservation, staff was short and to the point but zero friendliness or even a smileErin H.
Le client n'a pas laissé de commentaire.SHANNON S.
Le client n'a pas laissé de commentaire.Clinton W.
Le client n'a pas laissé de commentaire.George M.
It would have been nice to know ahead of time that we were going to get charged milages no what. Most people dont charge the milage rate unless the fuel is not refueled or they let you know upfront that no matter how much you drive you have to pay milage.Duke H.
We had a great experience with U-Haul. They even called and gave us a discount if we wanted to pick up the truck a day ahead of schedule. That took off a lot of stress for us in getting everything loaded. Thank you U-Haul.Kent C.
Great service and good people.RUSSELL B.
Le client n'a pas laissé de commentaire.Jimmy J.
Le client n'a pas laissé de commentaire.SHERRI W.
Always have a wonderful experience at Pier 1. This is the best U-Haul location we have ever used without exception. We rent box trailers at least 3 times each year to haul video and sound equipment to and from our youth camp. Never a problem, always a smile. Best ever! We always recommend Pier 1 to anyone needing rental services. These folks should be rewarded in some way!!James M.
Le client n'a pas laissé de commentaire.Jeanne W.
Le client n'a pas laissé de commentaire.Tim H.
Pier 1 Storage is a great place to rent from!! The owners are extremely nice and helpful! Very professional, took the time to go over the hook up and loading of my vehicle. Will definitely use them again in the future! Made a 2000 mile trip without any problems. The newer trucks have a great transmission for going over the Rocky's!!Mark S.
I think this was rather expensive.Thomas B.
Le client n'a pas laissé de commentaire.david D.
Le client n'a pas laissé de commentaire.nancy T.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.ARIC G.
Le client n'a pas laissé de commentaire.Robin B.
I would have given an excellent rating except I was overcharged for my miles! I will be calling and discussing this with someone very soon. We only drove around 15 miles and was charged for 107. That's a big difference. Unless this problem is corrected I will never rent from again!John B.
I Was very impressed with the overall service of your employees and the rental truck as well.Donald W.
Just keep the Excellent customer service goingAndrew A.
Le client n'a pas laissé de commentaire.Donny M.
Was very friendly very understanding will use any time I need u-hauls thank you very much pier1 marinaYVONNE R.
Amazing customer service and took my concern with the lights seriously. She even completed the maintenance paperwork to get fixed immediately.Lavinda B.
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.JACLYN D.
I was charged of 175,6 miles for driving just 2 blocks from point A to B back and forth thrice which could be a less than a mile in total! Be careful when using mobile pick up during off hours and take note of the actual truck mileage. There was a discrepancy between my truck's odometer and online mileage but it didn't allow me to correct it online. Since I uploaded an actual photo of odometer, I thought it will be ok but the uploaded photo went missing and unfortunately it didn't save on my phone too. Be sure to take extra photo beside the one required by the website since it will not automatically save on your phone or stop right away when you see any discrepancy. I found another truck key in the same security box where my key was which can be used by other costumer instead of there actual rented truck. Just thinking. This was my first and won't be renting one again.Julius S.
Le client n'a pas laissé de commentaire.Tommy S.
Le client n'a pas laissé de commentaire.Austin A.
Very helpful!ANGEL H.
Le client n'a pas laissé de commentaire.William G.
Have used uhaul almost exclusively my entire life... not sure what has happened to the company but I would not recommend uhaul to anyone... this has absolutely nothing to do with the pick up location just uhaul in generalRandal H.
Le client n'a pas laissé de commentaire.Dixie J.
Le client n'a pas laissé de commentaire.larry C.
Very friendly people excellentAlisa H.
Friendly and great serviceLinda D.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Kathy P.
Our experience with this location was outstanding. They were friendly and courteous and extremely helpful in locating a drop off at the other end. Our thanks for the personnel at this establishment.Robert L.
Make it truck friendlyCloyed E.
Better accessCloyed E.
Le client n'a pas laissé de commentaire.Louis B.
The staff was very professional, well spoken and very friendly.Frederick P.
Le client n'a pas laissé de commentaire.Charles K R.
Le client n'a pas laissé de commentaire.Patricia O.
We ordered a utility dolly that was not available for our order.Martin T.
Le client n'a pas laissé de commentaire.Jordan J.
People were very friendly and helpful, awesome experience.Christopher R.
Nothing, great experience.Warren R.