Évaluations des clients Pierce Tire

Very friendly people

I would put in place that all equipment before delivering have tire pressure checked, brake lights checked. The majority of customer s when leaving a vendor hasn't a clue to check a trailer that your loading with so much weight. The wire to the brakes was long enough to drag on the ground and could have caught on anything it was dragged over then unplugged the electrical functions. I taped up the wire so it wasn't exposed to hanging down. Also our horse trailers never required so a long tongue. I'm not clear what purpose that served.I was very happy with whom I picked up and dropped off with and the trailer. Pierce checked the tire pressure to the trailer and my own vehicle after I asked if that could be done and they took time to tighten the nut and tel me how to check the nut later after I got home. Thank you Michael Hayes

They were great all-around!

we took advantage of the 24/7 drop off. we called the next day to follow up, the guy that answered the phone was very nice!

Trailer door caused me many issues. It was a pain to open before loading. Once loaded and got items to destination took several tries to get it back open. When we dropped it off at Uhaul location they couldn't get it open as well. They marked it out of service. As many of Uhaul items I have rented and had issues Uhaul has NEVER offered me any refund or compensation. Kinda disappointed since I have rented 4 or 5 trailers in the past 6 months.

The trailer needs service. The door would jam closed and require the use of a crowbar to open. I had to stand and support the door while my husband loaded and unloaded.

Trailers parked on top of each other.

I don't know of any thing

Great process. No improvements necessary

Costumer service was slow

no improvements needed, staff very friendly and helpful. equipment was clean just as promised. Would recommend this location for sure. thank you

Had to purchase drop hitch from another location. Everything else was fine.

Friendly, efficient operation.

I turned the rental dolly the same day I rented it but I guess I didn't return properly because they charged me for a third day because it was a holiday weekend

None at this time

Great experience and will definitely use again in the future. Staff went out of their way to make the transaction as smooth and trouble free as possible. Robert B. 01/28/2019

Good service.

Staff was most courteous and helpful in hooking up and upon my return.

I can't imagine. I will be contacting them because they charged me for only one day when I rented the trailer for two, knowing I couldn't get it back within the 24-hour time frame. I'm sure they did it on purpose out of generosity, but I want to acknowledge that and reiterate that I expected to pay for two days. The trailer was in great shape--the door and latches didn't even squeak! They cautioned me to tighten the hitch every time I stopped, and I found it was good advice. Some stretches of I-85 are in atrocious condition and there was a good bit of vibration.

Excellent customer service

Great service, very smooth and professional service. Pickup and drop-off was very simple and easy. Will definitely use again on our next project.

Great service.

One of the tires was flat this is the 2nd time I have rented a trailer and this has happened

Excellent service from both Nickey Pierce & Crystal.

For reasons unknown to the people renting the trailer, my credit cards would not be accepted; the on line request gave an insurance error. I had to pay cash, which was inconvenient

Please ensure trucks are filled with windshield wiper fluid--we rent trucks frequently, and noticed that this truck was on empty--it made see a challenging--so much so, that we stopped at a gas station to clean the windshield before continuing our trip. P.S. This is not the first time this has occurred--we have rented Uhauls frequently over the past several months and all appear to be "empty"--is this a standard practice for the company?

Staff was incredibly helpful. I was on my way to drop off a load of furniture in Asheville for my Lamm's End Vacation Rentals homes when my truck died. I was able to reserve a u-haul minutes before they closed on Saturday. Could not have been more satisfied with their guidance and care! Beth Lamm

the truck had obvioiusly been parked and not used for awhile, because the ramp had mice droppings and bird nests under the truck. The inside of the truck, however, was clean.

No improvement needed. Very helpful!

The whole experience was so easy! Thank you!

They need a sign to indicate this is a drop off location it was unclear

The trailer I picked up in Tryon had two bald, that I didn't see until I started to load it. I had to return the trailer and get another one with good tires.

The best of care and service. Ready to go when I arrived for pick up and, amazingly, a brand new 26' vehicle reserved for me. Thank you again for the greatest service. We would like to form a longtime relationship going forward for next year. Thanks again. The Farm House Landrum

0

Great customer service here also

Just a drop off. Business was closed.

Both pick up and drop off locations were fine. The absolute awful part was being sent a combined 90 miles and two hours out of my way because UHAUL does not actually commit to fulfilling online reservations. I spent way more than the discount in time and fuel. Why bother having an online system if it doesn't work?

the agent worked through all the paperwork and inspections in a timely manner - dropping off the truck was easy

Main U-Haul customer service is awful & very rude.No respect for the customer. Training in customer service is terrible & lacking respect.

Great U-haul location and also excellent tire service. They are very friendly and let me use their air hose to fill up low tires on my truck after I turned in the trailer. Highly recommend. Thank you!