Customer Reviews for Pike Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pike Road Self Storage

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DONELL M.
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Customer did not leave a comment.

Jorge H.
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Antonio M.
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They actually have two areas. One for storage/RV storage and down the street to the left is the U-Haul location. My GPS took me to the R/V Storage are where a locked gate was present. No passcode to get in and turn around. So we had to back out in the middle of the road.

Scott C.
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Customer did not leave a comment.

Scott C.
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Easy to rent and return.

LATRISHA B.
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Excellent customer service. The young lady was very knowledgeable and professional.

Rhonda S.
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More Business Like for Customer and Return Calls She had such an Uninteresting attitude to Me, I Have done business with Uhaul Before and had issues but this experience was Awful and Truck was LOUD AND Check Engine Light Came On

DR A.
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qushondra B.
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Daniel R.
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Marie N.
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Hozell O.
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DR A.
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John W.
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Somehow my drop off location was changed from Pike Road to Eclectic, AL. My rental was not tied to my Uhaul account so I was not able to change or turn in my rental using the App. I contacted corporate and they changed it to me and checked it in for me an hour early, but I was still charged an extra day day. Not sure if Uhaul is my choice in the future.

Vance B.
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James W.
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Your service was excellent

DR A.
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Jason M.
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Told the lady the lights didn’t work on back of U-Haul and I realized I was over a little on Miles but asked since I drove a truck in the dark for 200 miles with no tail lights maybe we could waive the miles. Then I revived an email I had been billed $3.00 for over mileage.

Lynn R.
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Customer did not leave a comment.

KENDALL C.
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Everything was great..customer service was amazing!

CALEB J.
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willie L.
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Jeff P.
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Returned trucks after hours and no personnel were available. Had to call scheduling due to very misleading sign on the after hours drop box, but scheduler cleared things up and we got the equipment dropped off and secured.

Marcus W.
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Darlene B.
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Great service

DR A.
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Jackie M.
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Michael F.
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Allen N.
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The drop off was closed. What was unhelpful was your call in line. They were missinformed. About when I could drop off and how to do so. I also had to wait a long time before talking to a live person. It was bery frustrating.

Richard J.
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DR A.
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Christopher T.
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Location was fine. Staff was very helpful

DR A.
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DR A.
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Lakesia C.
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I was able to drop the truck off using the U-Haul app. I had to call customer service and she was very helpful. She stayed on the phone with me throughout the entire process which helped decrease my frustration level and I was truly grateful!!!!

Jackie I.
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Limited number of available units so I would recommend calling first. Outstanding customer service.

William T.
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Customer did not leave a comment.

Vance B.
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MARK P.
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Drop off was super easy!

Chris M.
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TONY J.
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William Q.
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dennis B.
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There should be a tongue jack on these 6x12 trailers. They are too heavy for many individuals to lift off the hitch by themselves. I could not drop after hours because I needed help.

Bob M.
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Timothy O.
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Steven L T.
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TONY J.
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TONY J.
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Regina E.
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James J.
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Moving help was terrible and never showed up! Even though I had to pay in advance

Shantarra H.
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Customer did not leave a comment.

Christopher J.
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Nothing

Melony S.
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Customer did not leave a comment.

Tammy E.
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Pike Road Self Storage has good customer service. U-Haul 800 number had poor customer service when we called with a problem. Issue was worked out and the lady at Pike Roas Self Storage was helpful, courteous and overall pleasant to deal with.

Christopher J.
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Nothing

Ricky L.
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Customer did not leave a comment.

Stephen S.
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When arrived, all the trailers had their hitches laying in the dirt, wire connectors in the dirt. They don’t have any kind of block to set the hit on or anything to keep the connector from getting dirt and mud in it. When i attempted to connect the trailer to my truck the hitch lock was broken, I had to be given a different trailer. I have sustained a back injury through my job so not only did I have to bend over and lift one trailer hitch out of the dirt and try to connect it to my truck but I had to do it twice. The result of this was me straining my back at a time when I needed to be moving furniture. Also the office smelled like cigarette smoke as though one had just been put out. Which is totally unprofessional.

Mike W.
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Everything was great. Christy was very helpful.

Rodney H.
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Shiju K.
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Shiju K.
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EUGENE S.
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Wendy M.
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Quick and efficient...Great service!!!!

Quanita P.
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RANDALL M.
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Darryl B.
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Alex N.
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Raul A.
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The right side tail light and brake light were not working. When I pick up the unit, it was raining in Montgomery, AL. I only noticed while on the road at night. I reported to the receiving attendant, but he just park it on the available unit line.

sheri H.
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There was not an able bodied person to unhitch the trailer.

Jaquavious H.
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Customer did not leave a comment.

Alexander J.
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Roger W.
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Adrienne B.
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freed S.
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Improve agent’s product knowledge; what the insurance covers, available pmt options. No told us cash required an extra $100, then no one told us credit card required to get the higher insurance product.

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It was a little out of the way for me, but is probably perfect for those who live in the area.

Gordon C.
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Very good!!

KEN B.
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Customer did not leave a comment.

TRAVIS D.
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Philip G.
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Bradley A.
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Philip G.
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Ginger R.
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ANTHONY W.
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Kemiko F.
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COLEEN W.
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Very helpful and accommodating.

William P.
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Damon B.
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Everyone was helpful and knowledgeable. Impressed.

Janet L.
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Michael T.
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Wes D.
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Ray W.
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RASHAUNDA S.
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Only concern I had was I received the vehicle on 7/8 of gas and my husband returned it on F yet we still got charged for going 20 miles over the 50 mile limit. I could've used that extra gas money to pay for the overage in mileage if we wasn't going to break even but all in all the company was friendly and excellent customer service. Highly recommended.

Pia H.
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Customer did not leave a comment.

bill P.
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The right turn signal and stop light did not work. Very disappointed. Other than that everything else O.K.

Eric and Jenny S.
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Customer did not leave a comment.

george M.
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Great location.. that needs more truck inventory

Martin S.
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Customer did not leave a comment.

Philip G.
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After unloading the trailer I just turned it in was on my way. Christy was very helpful and knowledgeable. She made the end of the rental process easy and stress free.

MARTY V.
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Power went out a few minutes before I walked in but the lady immediately called someone with a computer so they could do all the work to get my truck. Very customer friendly & answered all the questions I had. No unexpected charges.

harold H.
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Great

No reviews have been submitted for this location.

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