Customer Reviews for Pikes Peak Automotive
(Concessionnaire U-Haul dans le voisinage)

300 évaluations

907A Huntingdon Pike   Abington, PA 19006

(267) 415-1165

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/29/2022: Fermé
  • 6/4/2022 - 6/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(267) 415-1165

907A Huntingdon Pike
Abington, PA 19006

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/29/2022: Fermé
  • 6/4/2022 - 6/5/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I appreciate the owner much for helping to transfer the reservation to this location to be able to get existing equipment fast.

ALEXANDER O. 
Évaluation :
5

This was a great experience. The truck was extremely clean and ready to go. The process was fast and easy.

Ursula R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY K. 
Évaluation :
5

The customer service was excellent.

Tammie Y. 
Évaluation :
5

Better to communicate if I am running late

lisa T. 
Évaluation :
5

No comment good service

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Honestly this location went above and beyond to help us out as we were in a jam and on a tight schedule. Definitely will be using UHaul for our next move.

DIANA T. 
Évaluation :
5

employees were very helpful and experienced

DENNIS W. 
Évaluation :
5

Pikes Peak was an excellent location, well maintained yet simple and friendly.

BRUCE B. 
Évaluation :
3

This location does not have pickup by phone app as advertised on the Uhaul website. Not a big deal, but this location is also a gas station and auto repair facility, so they are fairly busy all the time.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AVERY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOK CHAN P. 
Évaluation :
5

Greatest find for when I need a truck or van.. Great Guys to deal with, great mechanics too!

STEVEN F. 
Évaluation :
5

Perfect experience

AVERY K. 
Évaluation :
5

Everyone at the location was helpful. Was directed to see Mike who was friendly, really quick and helpful. Very easy in and out procedure. Would recommend

SOK CHAN P. 
Évaluation :
5

Bien

IEISHA H. 
Évaluation :
5

Everything was fine and the staff was very nice and helpful!

Octavian Alexand D. 
Évaluation :
5

Make sure the gas tank is fully full when picking up.

JAMES E. 
Évaluation :
5

Very understanding. After a whirlwind of events on moving day, they were very understanding of reservation changes and made everything quick and painless.

MARCELLA F. 
Évaluation :
5

the employee was friendly and the rental equipment in good condition

KEYLA M. 
Évaluation :
5

The crew here was equally helpful and awesome! What a great team it was to help a guy out of a big jam!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

This comment is not related to Pikes Peak, but U-Haul overall. I made the reservation for the trailer at a U-Haul location 5 minutes from my home. A few days before I picked up the trailer, I was told that I had to pick up the trailer from a U-Haul location about 1 hour from my home. 4 hours of unexpected travel time had a negative impact on the rental.

LEROY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RAPHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mardean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelli S. 
Évaluation :
5

The owner is knowledgeable and helpful beyond the norm!!!!Been using UHAUL to move my office for over 35 years….BEST. BY FAR FOR SERVICE…HOW ABOUT A GOLD STAR FOR THE LOVATION AND OWNER朗

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
4

The associate who took care of paper work was great

KEVIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Y. 
Évaluation :
5

The knowledge and professionalism of PJ at their location was was beyond “excellent “ ! Quick service in and out. No unnecessary delays.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Nothing..

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
4

1. Right rear tire was flat (due to a cut in the side wall) but didn't notice it until we started to put things in the truck since the inside tire was taking the load. Getting in touch with a U-Haul representative was impossible by phone so we used the on line help feature. It took about 2 hours to resolve this problem but it was eventually. 2. Put more customer service agents on phones. Expecting customers to do everything on line is not realistic because the site can only handle basic things. 3. Make sure equipment is actually available at the indicated location. We drove about 30 miles to get our truck only to discover that the truck was not there. Fortunately, a representative was able to find us another truck but it took at least 20 minutes to get through to a representative and another 1,5 hours to drive the 15 or so miles to the new location (Pike's Peak Automotive). This wasted our time and drove up our rental costs considerably.

CHRISTOPHER C. 
Évaluation :
2

The location was not clean and the staff was very slow. Also it did not look well maintained.

ALAN B. 
Évaluation :
2

Contact the facility first before you contact the customer about contracts being closed out.

NASTAJJIA B. 
Évaluation :
5

Helpful staff. Worry free.

Keng L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Very good experience.PJ was very helpful.Would use U-haul again.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL M. 
Évaluation :
4

cannot comment based on sole experience

PHILIP K. 
Évaluation :
5

Nothing.

David S. 
Évaluation :
3

loved the individual gas station where i rented from but my experience with uhaul reservation was horrible. they charged me double the price for rental telling me i CANNOT rent for 1 wk time and CANNOT pick up and return from the same place. even managers on the phone were unable to help me. Thank goodness the kind man at the gas station i picked up from fixed it all for me and saved me the double charge that i would have never known about as i was duped and deceived by your staff on the phone. You need to overhaul the entire situation and make it EASY for people to rent from you especially when they are willing to pay for an entire week rental.

LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE S. 
Évaluation :
3

The 24/7 app needs work and the cell service at this location was not real good further complicating using the app

Robert P. 
Évaluation :
5

THIS TRANSACTION WAS PERFECT.

ANN G. 
Évaluation :
5

Nothing more; all good

William E. 
Évaluation :
5

The van wasn't clean dog hair all over the seats and sticky floors! And I'm allergic to dogs the cargo area floor was dirty! but the app only let's you take 1 picture. So not a comfortable ride.

TONY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VASYL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Nothing from this location!

STEVEN F. 
Évaluation :
4

Compared to Guilford, this location was more concerned about garage/mechanics operations than u-Haul.

Ranald J. 
Évaluation :
5

Great job keep up the good work!

ERNESTO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS G. 
Évaluation :
5

Person who was suppose to do U-Haul that day never showed up for work. But one of the mechanics were awesome and came to the counter to help me out. Guys there are super nice

JANEL P. 
Évaluation :
5

Keep up the good work!!!

Tyler E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley P. 
Évaluation :
5

Keep doing what you're doing.

NICHOLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

they even hooked it up to my truck, great service!

Joseph B. 
Évaluation :
5

Very friendly and helpful in my drop off process.

James H. 
Évaluation :
2

Really confusing drop off location

KRISTY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank G. 
Évaluation :
5

Easy, effortless experience.

Albert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
4

Perhaps send an email when the reservation is made to collect license information prior to the appointment time. The vehicle was clean, and in great shape. A real pleasure to use. Merci.

Mark W. 
Évaluation :
3

When I reserved one way van I was not told I would have to pick up at another location further from my home. Pick location customer service was unimpressive. Van did not come equipped with tie down straps & I received no basic advice on loading van in a safe & stable fashion.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
1

You can actually try and give customer service. We reserved a 20' truck in norristown for a 7am pick up and the day before we were told we can only have a 15' truck (big size difference) from Colmar at 8am. Not happy already but we drove the whole way there to find out that our truck was not returned and there was nothing they could do. They tried calling the person before us but their hands were tied and I had to call the 1-800 number. So staying there on hold for 27 minutes someone answered. By this point I will admit I wasn't the best person but Brielle who was my customer service rep was very short with me and not very helpful. A truck was located but it was 40 minutes the other direction and I had to do a self pick up. Well I had issues with that and had to call Brielle again who actually sighed at me on the phone. At this point it is 10:30am and I have people at my house waiting on me. Someone I was transferred to a Danielle, lovely person, and finally found the keys to the truck and was on my way. I am not sure of your business model but I have to tell you I will never rent from you again and I will make sure anyone I knows doesn't as well. Also, I don't think the question “Can you change your move to tomorrow?” Should ever be asked. When you reserve and receive a Confirmation then you should be responsible to figure it out for your customer (former customer at this point).

Troy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Rien

Deny V. 
Évaluation :
5

This was my first time using U-haul and to be honest I was incredibly disappointed with the Philadelphia customer service/overall experience. We specifically reserved a trailer that was a couple minutes from our house and when reserving the trailer they said it was available at the Philly location. Two days before we were suppose to pick it up, U-haul called to tell us that they changed the pick-up location. The new pick up location was 50 mins away outside of the city. This was a huge inconvenience and delayed our travels. Not only did they change the location, but they also changed the pick-up time to significantly later then requested. When I called to clarify I was further disappointed by the poor attitude and blaming the customer for not reading the online reservation correctly. When reserving the location there was no indication that this would not be the location. I understand 'preferred' does not necessarily mean you will get this location, however this was not indicated nor communicated to us. The high rating for the pick-up location was due to that man being very helpful, however the renting experience and change in reservation was very frustrating and unprofessional. My overall rating for U-haul not by location would be 2 stars. Also this survey is worded in such a way that it is hard to give U-haul real feedback, focusing on the person/location is only part of the overall experience.

Sharlene S. 
Évaluation :
1

It was horrible, he never explained if equipment was kept an extra day you would have to pay double insurance and the Dolly would be charged twice.

Andrew C. 
Évaluation :
5

The owner was extremely helpful and courteous. He was knowledgeable and made my rental experience a pleasure. I would definitely rent from him again.

frank D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P. 
Évaluation :
5

The U-haul website could not locate me at the site. I spent 45 minutes trying. My mapping program saw I was at the location. I had to go to shopping center for U-Haul to see me, but then I could not inspect the van. Everything was fabulous about the rental experience, but the computer program during pick-up. I lost an hour of my rental time because of the program.

Leslie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
5

We dropped the equipment on Sunday night so we didn't talk to anyone but I got a final invoice Monday morning and all was ok.

Teresa J. 
Évaluation :
5

nothing

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Not helpful when called to report the scheduled drop off location was not valid. "Im just a deale, call the 800 numberr.:

Michael S. 
Non les évaluations ont été soumises pour cet établissement.

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