Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)

912 évaluations

6825 S 70th St   Lincoln, NE 68516
(Across from Home Depot)

(402) 858-1931

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(402) 858-1931

6825 S 70th St
Lincoln, NE 68516
(Across from Home Depot)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Matthew was an extremely easy guy to talk to and work with. Polite and professional.

Jacob M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Betsy E 
Évaluation :
5

They did a fantastic job. The facility was clean and there was plenty of space. The UHaul app crashed as I was checking in the truck and wouldn't let me go back and finish. The staff at the location took care of everything for me the next morning.

Britt E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L 
Évaluation :
5

Excellent customer service!

Kelly D 
Évaluation :
5

Staff was very professional and courteous!

Christopher G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R 
Évaluation :
5

App needs improvement. It crashes while returning the truck and I was worried that the truck returned successfully. Note that the app was up to date.

Motassem A 
Évaluation :
3

We had to go to two different locations to pickup truck an auto trailer!!!

PAULA B 
Évaluation :
5

I can't say enough about Michael at the Pine Lake location. He was very professional and did a great job. Due to Michael along I would recommend this location to anyone looking to rent or return a U-haul trailer or vehicle he was amazing.

Glenn E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F 
Évaluation :
1

Pick up was a huge hassle. We spent over an hour on the phone with a customer service agent that was draining to speak to. We still don't know why there was an issue to begin with. Our moving party was sitting at our house alone for 45 minutes waiting on us because this took so long. After we finally were able to get the keys, the uhaul was parked behind another trailer that we had to maneuver around.

Zachary S 
Évaluation :
5

Matthew did an excellent job.

WALTER P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS E 
Évaluation :
5

Very helpful and knowledgeable. Thanks for everything

Mitchell C 
Évaluation :
5

GREAT JOB !!!!!! Very nice to us

Eric H 
Évaluation :
5

N.D.

Rebecca S 
Évaluation :
3

Wasn't where I wanted my pickup. Almost 15 miles out of thr way had to spend almost 30 dollars to get down there. Not sure why the truck wasn't brought to the location I requested.

Sean W 
Évaluation :
5

Nothing Service was great

Gary S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHON W 
Évaluation :
5

Carla was very helpful.

michael h 
Évaluation :
5

Great service. Thank you

ANDREW C 
Évaluation :
5

Carla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move. She was able to get me into the perfect sized equipment for my move.

Stephen B 
Évaluation :
5

Carla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move.

Stephen B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S 
Évaluation :
5

Very easy process. $15 safe truck worth the cost. It makes the return effortless.

CRAIG S 
Évaluation :
5

Great experience. I wish there was a refund if we added more gas than was required.

JODY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max B 
Évaluation :
5

I'm sorry I do not remember her name.....but the lady running the counter is on top of it! She was even working late when I returned the trailer just after official open hours and made check in super smooth!

Brian P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desirae R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S 
Évaluation :
5

The service at this location has always been excellent. The owner goes out of her way to be helpful. Would always recommend this location to anyone.

DENNIS E 
Évaluation :
5

Outstanding service

Mike B 
Évaluation :
3

The app closed out before I could finish taking pictures. I've taken the on my phone if needed!

BRIAN B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

aMY M 
Évaluation :
5

Costumer services was excellent 👌

Lendall R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al L 
Évaluation :
5

The front desk person who checked me in was extremely kind and helpful. They were ready for me, check out was quick and returning the truck was easy.

Vladimir B 
Évaluation :
5

Can't think of anything to improve. I had a great experience and the office manager was very helpful and great to work with!

Ken K 
Évaluation :
5

Perfect place for peace of mind! Staff always responded to questions efficiently and the grounds were spotless. Never once did I worry about my belongings. Thank you very much!懶

Kelly M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F 
Évaluation :
5

Fix the issues with the Uhaul app for 24/7 pick up.

Richard T 
Évaluation :
5

Carla was amazing! She allowed me to easily modify my reservation and even loaned me her personal hitch. I would definitely return to this location!

Thomas K 
Évaluation :
5

Staff is amazing and more than helpful!! Extremely clean & quiet. ⭐️⭐️⭐️⭐️⭐️ Should I ever need another unit on the South side of town.. this place is where I’ll return!

SHERRY W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H 
Évaluation :
5

They were very helpful and made sure that my space was well secured.

Stephen T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A 
Évaluation :
3

This location has limited hours. I chose to do an in-person pickup and I had to do it online with help from an agent. I'm old school and I prefer gave to face interactions. The people online were very helpful though, so I appreciate that, but still...

Angelo D 
Évaluation :
5

Best location I have rented a u haul from. Very friendly and helpful!

Angela K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S 
Évaluation :
5

This location is great and the lady who works/runs this location is friendly, helpful, and very organized.

Cody M 
Évaluation :
5

The staff member who helped me was ver friendly and efficient and made this process very easy for me.

Diane G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOB V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade P 
Évaluation :
4

Didn't have any issues with the trip but still was not thrilled to have to drive an extra hour and make a separate trip to grab equipment that I booked online a week in advance. Get the insurance kids. Not only does it protect you against other people, it will protect you from equipment as well. Still waiting for them to give me. Sorry it was a pain in the ass discount

Scott J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B 
Évaluation :
5

Karla went above and beyond to ensure we had everything we needed- she was FABULOUS

Mary T 
Évaluation :
5

App sucks- I was never able to see how much gas was supposed to be in the truck prior so I filled up just to find out it only needed 5/8 filled wasted 30 extra dollars

Dalton S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman B 
Évaluation :
5

Great location and helpful.

Tom E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben U 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERI O 
Évaluation :
5

The location was closed. I had to check my equipment in over the phone. However, from what I could see of the location is was well kept and inviting.

Jared W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B 
Évaluation :
5

Can't think of any improvements but do want to compliment your customer service rep. She was friendly, courteous, and helpful. Pick up was quick and efficient, likewise with drop off. Merci.

Louis H 
Évaluation :
5

Easy to get into, and well constructed. No chance for water to get in because of the way the concrete is constructed to emty the rain water into a basin. The overhead doors work effortlessly. Great place to store presious belongings.

WILLIAM P  |  Expérience générale 
Évaluation :
5

My experience was great, I was able to adjust my timeline and pick up a truck a day earlier.

Daniel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T 
Évaluation :
4

Driver/passenger area of van had some spills on the console and what looked like of pet hair on the passenger seat. Had some trash, an old water bottle and a previous clients paperwork in the cab. Nothing that was a huge deal, but obviously wasn't looked over or cleaned very well between customers.

Carrine H 
Évaluation :
1

Truck was stuck in tow haul mode the windshield was filthy 😕

Ronald H 
Évaluation :
5

Fast, courteous service. Trailer in excellent shape. I especially liked the new hitch/tongue setup!! Quick, easy and the wire spring safety hook retainers are excellent! No more worries about them coming off! Towed to South Dakota with no issues.

Paul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C 
Évaluation :
5

The $20 non phone return charge is crap. Also when I rent from a location I expect to pick up at that location not one clear across town especially when I'm paying for milage. The lady working at the South 70th location where I rented from deserves a raise. She has excellent customer service skills.

connie c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean H 
Évaluation :
5

dropped off on a Sunday, they were closed but followed up on Monday

Dean H 
Évaluation :
3

Staff were friendly. She said she would get it checked in, but it did not show returned until 42 hours later on the Uhaul app. I may pick up a trailer from this location. I will return it online if I have to return the trailer to this location. I may recommend this location to someone else, with a warning to check it in online upon returning to this location. A friend of mine had a similar experience.

Dale F 
Évaluation :
5

Got there almost about closing and they were compassionate and very helpful.

Benjamin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte B 
Évaluation :
5

Have trailer hitches & lighting harness adapters shown on your website in “stock”

David J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V 
Évaluation :
3

Drop the prices

Jonathan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason W 
Évaluation :
3

Allow check-in processes before being on-site

Richard N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron K 
Évaluation :
5

It is so wonderful how the ladies in the office come out and help you with everything . So friendly so comfortable . Very kind people there

Sue C 
Évaluation :
4

Closed on Sunday but we knew that from the beginning. Wasn't a problem. Good location. Easy drop off.

GARY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F 
Évaluation :
5

I rented the climate controlled storage and was very pleased with pricing, cleanliness and response of the staff. Would definitely recommend Pine Lake storage and will use again if the need arises!

Donna F  |  Expérience générale 
Évaluation :
5

Very nice facility, convenient location.

Kathleen S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA J  |  Expérience générale 
Évaluation :
5

My experience with Pinelake storage was extremely good. If I need storage in the future I will call them first.⁵

Ron D  |  Expérience générale 
Évaluation :
5

Owner and staff are very helpful and efficient.

SUSAN A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy U  |  Expérience générale 
Évaluation :
5

Great storage facility. Great location and staff.

Ardel H  |  Expérience générale 
Évaluation :
5

Over 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.

Sherry W  |  Expérience générale 
Évaluation :
5

10/10 would recommend and if I ever have storage needs again I'll be quick to call back.

Jehnsen L  |  Expérience générale 
Évaluation :
5

Always clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!

Eric R  |  Expérience générale 
Évaluation :
5

Very clean and professional operation. Secure with excellent lighting.

Ken H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONI J  |  Expérience générale 
Évaluation :
5

Thank you for the easy process. Très sympathiques et professionnels. Will use your storage business in the future!

Brian E  |  Expérience générale 
Évaluation :
5

Great service and friendly staff. Great for student storage!

Rita D  |  Expérience générale 
Évaluation :
5

Great service

Charles W  |  Expérience générale 
Évaluation :
5

Staff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.

MICHAEL S  |  Expérience générale 
Évaluation :
5

Thank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek

Darren H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian A  |  Expérience générale 
Évaluation :
5

Great storage facility!

Lori R  |  Expérience générale 
Évaluation :
5

Great facility, clean environment, friendly staff! Would recommend!!

Karla K  |  Expérience générale 
Évaluation :
5

Have nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!

Jason M  |  Expérience générale 
Évaluation :
5

I was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.

Carol H  |  Expérience générale 
Évaluation :
5

I needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!

Eric S  |  Expérience générale 
Évaluation :
5

5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri

Sheri K  |  Expérience générale 
Évaluation :
5

Excellent service. Thanks

EVERETT S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P  |  Expérience générale 
Évaluation :
5

It was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!

JEANETTE G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K  |  Expérience générale 
Évaluation :
5

Great experience all around-will definitely recommend to others and will use again if the need arises!

Karie I  |  Expérience générale 
Évaluation :
5

Owner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F

KENT F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S  |  Expérience générale 
Évaluation :
5

Clean units and friendly service!

MATTHEW R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean V  |  Expérience générale 
Évaluation :
5

First class people with a First class facility.

JAMES K  |  Expérience générale 
Évaluation :
5

Convenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.

Nancy Y  |  Expérience générale 
Évaluation :
5

Great place!!

Kenneth A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P  |  Expérience générale 
Évaluation :
5

Staff always friendly and helpful. Storage area adequately heated even when very cold outside.

Lorraine L  |  Expérience générale 
Évaluation :
5

Carla was great to work with!

LAURA K  |  Expérience générale 
Évaluation :
5

The owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!

Kathy C  |  Réservation 
Évaluation :
5

This facility was very clean and well taken care of. The staff was very nice and helpful!

JAMIE J  |  Expérience générale 
Évaluation :
5

Well built facility

MARK H  |  Expérience générale 
Évaluation :
5

Nice storage facility. Friendly and helpful staff. Merci!

Amberley R  |  Expérience générale 
Évaluation :
5

I recommend Pine Lake self storage

ADRIANA C  |  Expérience générale 
Évaluation :
4

We needed a quick solution for storage needs, Pine Lake storage was great to work with.

STEVE C  |  Expérience générale 
Évaluation :
5

I would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.

RICHARD K  |  Expérience générale 
Évaluation :
5

Very Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.

MUJO D  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating.

Privacy R  |  Premières impressions 
Évaluation :
5

Excellent facility with very helpful staff. It is the best in Lincoln!

Privacy R  |  Premières impressions 
Évaluation :
5

Very clean units, helpful staff, and able to drop off the U-Haul right there!

Privacy R  |  Premières impressions 
Évaluation :
5

Unit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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