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RJ F.
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super fast and easy to rent and return to this location! Friendly front desk staff is always a plus!
Jason T.As explained above I will never be returning or recommending anyone to uhaul and will go with other businesses like 2 men and a truck and ronzell movers
Kylie E.Owner and staff are very helpful and efficient.
SUSAN A. | Expérience généraleCleanest trailer I've picked up - looked new on the inside
Scott I.Check the struts on truck. Very bouncy. Other than that thumbs up.
BILL W.I was charged for more miles/gas than I used in the truck. My receipt shows that I was was charged for 4 gallons of gas, but I only put 9 miles on the truck. This does not make sense why I would need to pay for 4 gallons of gas.
Samantha E.Very great to work with. Nice place of business.
MICHAEL C.Everything and everyone was great!
Kathy S.RILEY WAS WONDERFUL, FRIENDLY, WANTED TO MAKE SURE I HAD EVERYTHING I NEEDED.GREAT PLACE.
kelley A.Great storage facility. Great location and staff.
Ardel H. | Expérience généraleEverything was perfect!
Jeff R.App is absolutely garbage. I was an hour late for my pickup, and with no information telling me why, I was locked out of my account, then called, and was told if you are an hour late, that happens. Freaking tell someone with a prompt, it however just kept telling me to try again. Also, your lock box system absolutely sucks in inclement weather. We had icy rain, and you use combo locks, was frozen solid, luckily someone came out with a heat gun to melt it. Location was great, person at location was great, U-Haul app and overall interface was garbage.
Matthew C.When renting trailers, hitch ball size would be nice. Stating that trailer has tongue activated brake assist. This will affect towing capacity. The trailer I rented pulled great.
Greg D.Everything was great.
John K.The people at the location were good. There is always (every time I have rented a truck from any location) a problem with the mechanical maintenance of uhaul trucks. They are in pathetic shape, particularly for in town moves.
Matthew P.Outstanding staff.
Bethany P.All the pictures are a little much
Lisa W.Clean Truck which worked great. Excellent customer service as well.
James D.Close out bill while there instead of saying I'll send you an email
Marc D.Easy in, easy out. No recommendations for improvement.
gary H.Your team was very efficient when we picked up the trailer and it was very easy when we dropped it off after hours.
Doug H.Very efficient & friendly!!
Lisa H.OUTSTANDING!
James H.Over 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.
Sherry W. | Expérience généraleThe safety chain link on the left side is broken and should have been replaced prior to renting it out again. Not sure who is responsible for fixing these rentals, maybe the previous renter never said anything about it but it was pretty obvious. Unfortunately I didn't notice it until I was a 30 minutes away when I pulled over just to check the ratchet straps.
Ken K.10/10 would recommend and if I ever have storage needs again I'll be quick to call back.
Jehnsen L. | Expérience généraleStaff not available at drop off they went to a volleyball game and left a message to call for drop off. No problems though as they gave good directions.
WILLIAM W.Very kind agent performing the check out process. She demonstrated a high level of competence and was very helpful, even as she was training a new employee.
Sean H.Dropped off after hours but had a nice area to drop off truck with trailer
BRAIN T.Always clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!
Eric R. | Expérience généraleBest storage facility in Lincoln!
Julie D.Everything was great!
Aaron R.The gal who helped us was absolutely wonderful. Her customer service was to notch.
BRENDA K.Very clean and professional operation. Secure with excellent lighting.
Ken H. | Expérience généraleDropped off trailer, store was already closed at 4:30pm
Maurice K.Nothing! Very easy process!
Mark G.Only issue was having to turn around due to there not being a way to access the parking lot.
Tobin S.I didn't see anything needing improvement. I was very pleased with the service; the vehicle u rented was perfectâ€"just the right size and easy to use, even for someone used to driving compact cars! I'm VERY happy with the experience!!!
Tracy T.Friendly, easy process, and reasonably priced. Good customer service.
Donald S.The person helping me was great, she stayed until I got there to take her lunch. I have rented here a couple times now and always had great service
Burdette S.We rented a truck day before moving. Uhaul had the exact size we needed. We worked with a very friendly employee that was amazing. We had a very east quick check out and had an easy experience dropping off after hours. The fees were very reasonable and the experience was overall outstanding. I would recommend uhaul to friends and family.
Julie L.Thank you for the easy process. Très sympathiques et professionnels. Will use your storage business in the future!
Brian E. | Expérience généraleGreat service and friendly staff. Great for student storage!
Rita D. | Expérience généraleGreat service
Charles W. | Expérience généraleGreat service. Carla was terrific.
david O.Staff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.
MICHAEL S. | Expérience généraleWe moved out of state to this local location, the owner operator was amazing… the vehicle was in great condition and we were thoroughly impressed from start to finish with our experience at this Lincoln location. We have used other uhaul locations and this was by far our best experience.
Chris G.kind of ridiulous you charge twice for gas....need to fill up the tank plus 99cents a mile...u think it would be either or
John W.I was having issues getting my phone to recognize the location for pick-up and a lady from the establishment came out and assisted me even though she was not suppose to be at work that day and had just stopped in the office for a quick minute. She got me checked in and on our way. Very thankful she went out of her way for me.
Shawna H.Thank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek
Darren H. | Expérience généraleProvide a spare tire. I had to buy my own for $125 for a 1 500 mile trip.
Michael S.I could not check in online. Had no idea where to drop off the trailer. BUT when I called the next day the person who answered was very helpful
Mary S.Very nice lady helped me.
mark T.Very quick and easy process. The lady, who I do not remember her name, was very polite, cordial , and took excellent care of our needs.
Dee A.Sales person was friendly and went beyond normal courtesy
CLARENCE G.Very satisfied with the truck and the persons in the pick up local. Extremely helpful and courteous! Made my day and move easier, for sure.
Phillip W.Very helpful and accommodating. A very good neighbor!
paul B.Great storage facility!
Lori R. | Expérience généraleGreat facility, clean environment, friendly staff! Would recommend!!
Karla K. | Expérience généraleHave nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!
Jason M. | Expérience généraleI was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.
Carol H. | Expérience généraleI needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!
Eric S. | Expérience générale5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri
Sheri K. | Expérience généraleExcellent service. Thanks
EVERETT S. | Expérience généraleIt was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!
JEANETTE G. | Expérience généraleGreat experience all around-will definitely recommend to others and will use again if the need arises!
Karie I. | Expérience généraleOwner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F
KENT F. | Expérience généraleClean units and friendly service!
MATTHEW R. | Expérience généraleFirst class people with a First class facility.
JAMES K. | Expérience généraleConvenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.
Nancy Y. | Expérience généraleGreat place!!
Kenneth A. | Expérience généraleStaff always friendly and helpful. Storage area adequately heated even when very cold outside.
Lorraine L. | Expérience généraleCarla was great to work with!
LAURA K. | Expérience généraleThe owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!
Kathy C. | RéservationThis facility was very clean and well taken care of. The staff was very nice and helpful!
JAMIE J. | Expérience généraleWell built facility
MARK H. | Expérience généraleNice storage facility. Friendly and helpful staff. Merci!
Amberley R. | Expérience généraleI recommend Pine Lake self storage
ADRIANA C. | Expérience généraleWe needed a quick solution for storage needs, Pine Lake storage was great to work with.
STEVE C. | Expérience généraleI would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.
RICHARD K. | Expérience généraleVery Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.
MUJO D. | Expérience généraleVery helpful and accommodating.
Privacy R. | Premières impressionsExcellent facility with very helpful staff. It is the best in Lincoln!
Privacy R. | Premières impressionsVery clean units, helpful staff, and able to drop off the U-Haul right there!
Privacy R. | Premières impressionsUnit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.
Privacy R. | Premières impressions