It would have been advantageous to have had the ability to disconnect the trailer from our truck. so that we were not having to haul the trailer all over the city. A trailer jack needs to be an option for rental
DENISE H
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and very helpful associate.
Bruce DI leased the unit for over.2 yrs, and was pleased it was a safe, clean environment.
Sylvia B | Expérience généraleSuper nice staff
Andrew FVery good experience. The young lady at the desk was incredibly helpful and friendly. I can't remember her name, but she was working when I picked up on the 28th at 930.
MARK WExcellent service à la clientèle. Friendly staff and responsive.
JOHN OThe Pine Lake Self Storage Staff is AWESOME!!!!!
GREGORY TVery good customers service! Trailer was ready and waiting for me to hookup, fast check in and checkout. Thanks for the support!
Mark BThere was no key in the vehicle, so we had to wait 30 minutes for someone to come and get us the key from inside the locked building. After we returned the truck (we estimated that we would use it for 10 miles but only used it for ~7) we were charged for 53 miles and for gas because they hadn't tracked the previous driver's usage. Then we had to jump through hoops to get our $85 refund. So, we will not be using this Uhaul location again.
Harmony DThe folks at Pine Lake Self Storage are great. They helped with taking some of the stress out of moving. I'm grateful !!
DOUGLAS SShort trip and only had truck for 3 hours. Was very easy process.
BRENT Ceverything was GREAT!
DAVID H | Expérience généraleI have rented from this location many times. This time as always in the past the staff proves to be excellent. I appreciate their expedient efforts from the time at the counter through hookup.
MARK LThere was a bag of blankets and a dolly attached to the side of the cab. It was in the way, very annoying, and took up valuable space.
DAVID BEmployee was very friendly and helpful
AMANDA SAlways do my Uhaul business here.
Donald SWe still have not been told what the charges were for the less than 8-hour use of the vehicle was. The computers were down when we returned the vehicle.
TODD WI did self check in as the location was not open when I returned my truck.. I followed the self check in process.
JOSEPH ACarla and Mackenzie provided great service!
Larry B | Expérience généraleThe truck was nice and new which made it easier to drive, the only complaint would be that the drivers seat and cup holder had sticky stuff on/in it and it got on my pants and phone. The only thing I would change is the way to return the truck using the app. The part where you submit pictures is hard to navigate and if you click the wrong button it takes you all the way out and you have to start over and it's frustrating.
Kirsten LFemale behind the counter was above excellent. Friendly, courteous, amazing to deal with. Equipment was in very good shape and made the trip perfect. I'll be renting from this station again with high recommendation for staff and equipment.
MARVIN LThe truck we rented was awful. The check engine light was on. We called around and no other location had a 20 foot truck. We drove the truck anyways but it only would go 25 mph. We would love some sort of a discount. If something isn't made right I will never rent again. This is the first time that we've ever had a bad experience renting from U haul.
Robert GThe truck was not very clean when picked up. Barely had a quarter tank of gas. Brakes were very soft and tires were in terrible condition!!
Matthew LI have no complaints. The employees were super nice and understanding. I will use this location again and recommend it.
Don MI wish the return area was a little better.
Jonathan Mturned it in after hours
BENNETT BOn line pick up was absolutely awful!!! Thank god for the lady working the desk and came out and asked if we needed help!!! Its ridiculous!!! Will do in person pick up if we ever need it again! Pine lake storage lady was amazing!!!
Melisa MI felt like one of the Duke boys turning the steering wheel right to left just to keep the tank on the road
MICHAE Bnone
DEAN DGreat experience & friendly staff. Do not think tank was actually on full when leaving as I had to put 6 gallons in after barely driving 15 miles
Jessica ZIt was after hours so no personal around
CHAD ALocation was clean. The staff could not be nicer. The drop off was painless and fast. Je la recommande fortement.
BRIAN MPersonnel amical
Joseph RIt was very efficient.
DEN HThis is my third time dropping off equipment at this location along with one pickup too. The staff there are so professional with added wonderful personality. I would definitely recommend getting all your Lincoln U-Haul needs at this site.
James MExcellent experience from the moment we booked the truck to the day we dropped it off in Lincoln Nebraska
Diliam RThe representative was very helpful but the on line application was not functioning.
Becky MThe representative was great but the software was not functional.
BECKY AThe owner and operator was very friendly and knowledgeable. She was fast with check out and hookup and even stayed late on a Friday to accommodate. Highly recommend this location!
TJ VEmployee was super helpful and kind.
Thomas LDropped after hours
Susan SMatthew was an extremely easy guy to talk to and work with. Polite and professional.
Jacob MThey did a fantastic job. The facility was clean and there was plenty of space. The UHaul app crashed as I was checking in the truck and wouldn't let me go back and finish. The staff at the location took care of everything for me the next morning.
Britt EExcellent customer service!
Kelly DStaff was very professional and courteous!
Christopher GApp needs improvement. It crashes while returning the truck and I was worried that the truck returned successfully. Note that the app was up to date.
Motassem AWe had to go to two different locations to pickup truck an auto trailer!!!
PAULA BI can't say enough about Michael at the Pine Lake location. He was very professional and did a great job. Due to Michael along I would recommend this location to anyone looking to rent or return a U-haul trailer or vehicle he was amazing.
Glenn EPick up was a huge hassle. We spent over an hour on the phone with a customer service agent that was draining to speak to. We still don't know why there was an issue to begin with. Our moving party was sitting at our house alone for 45 minutes waiting on us because this took so long. After we finally were able to get the keys, the uhaul was parked behind another trailer that we had to maneuver around.
Zachary SMatthew did an excellent job.
WALTER PVery helpful and knowledgeable. Thanks for everything
Mitchell CGREAT JOB !!!!!! Very nice to us
Eric HN.D.
Rebecca SWasn't where I wanted my pickup. Almost 15 miles out of thr way had to spend almost 30 dollars to get down there. Not sure why the truck wasn't brought to the location I requested.
Sean WNothing Service was great
Gary SCarla was very helpful.
michael hGreat service. Thank you
ANDREW CCarla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move. She was able to get me into the perfect sized equipment for my move.
Stephen BCarla was absolutely fantastic and extremely knowledgeable, I would highly recommend this location to anyone needing equipment for a move.
Stephen BVery easy process. $15 safe truck worth the cost. It makes the return effortless.
CRAIG SGreat experience. I wish there was a refund if we added more gas than was required.
JODY CPerfect place for peace of mind! Staff always responded to questions efficiently and the grounds were spotless. Never once did I worry about my belongings. Thank you very much!懶
Kelly M | Expérience généraleStaff is amazing and more than helpful!! Extremely clean & quiet. ⭐️⭐️⭐️⭐️⭐️ Should I ever need another unit on the South side of town.. this place is where I’ll return!
SHERRY W | Expérience généraleThey were very helpful and made sure that my space was well secured.
Stephen T | Expérience généraleEasy to get into, and well constructed. No chance for water to get in because of the way the concrete is constructed to emty the rain water into a basin. The overhead doors work effortlessly. Great place to store presious belongings.
WILLIAM P | Expérience généraleI rented the climate controlled storage and was very pleased with pricing, cleanliness and response of the staff. Would definitely recommend Pine Lake storage and will use again if the need arises!
Donna F | Expérience généraleVery nice facility, convenient location.
Kathleen S | Expérience généraleMy experience with Pinelake storage was extremely good. If I need storage in the future I will call them first.⁵
Ron D | Expérience généraleOwner and staff are very helpful and efficient.
SUSAN A | Expérience généraleGreat storage facility. Great location and staff.
Ardel H | Expérience généraleOver 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.
Sherry W | Expérience générale10/10 would recommend and if I ever have storage needs again I'll be quick to call back.
Jehnsen L | Expérience généraleAlways clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!
Eric R | Expérience généraleVery clean and professional operation. Secure with excellent lighting.
Ken H | Expérience généraleThank you for the easy process. Très sympathiques et professionnels. Will use your storage business in the future!
Brian E | Expérience généraleGreat service and friendly staff. Great for student storage!
Rita D | Expérience généraleGreat service
Charles W | Expérience généraleStaff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.
MICHAEL S | Expérience généraleThank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek
Darren H | Expérience généraleGreat storage facility!
Lori R | Expérience généraleGreat facility, clean environment, friendly staff! Would recommend!!
Karla K | Expérience généraleHave nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!
Jason M | Expérience généraleI was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.
Carol H | Expérience généraleI needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!
Eric S | Expérience générale5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri
Sheri K | Expérience généraleExcellent service. Thanks
EVERETT S | Expérience généraleIt was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!
JEANETTE G | Expérience généraleGreat experience all around-will definitely recommend to others and will use again if the need arises!
Karie I | Expérience généraleOwner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F
KENT F | Expérience généraleClean units and friendly service!
MATTHEW R | Expérience généraleFirst class people with a First class facility.
JAMES K | Expérience généraleConvenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.
Nancy Y | Expérience généraleGreat place!!
Kenneth A | Expérience généraleStaff always friendly and helpful. Storage area adequately heated even when very cold outside.
Lorraine L | Expérience généraleCarla was great to work with!
LAURA K | Expérience généraleThe owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!
Kathy C | RéservationThis facility was very clean and well taken care of. The staff was very nice and helpful!
JAMIE J | Expérience généraleWell built facility
MARK H | Expérience généraleNice storage facility. Friendly and helpful staff. Merci!
Amberley R | Expérience généraleI recommend Pine Lake self storage
ADRIANA C | Expérience généraleWe needed a quick solution for storage needs, Pine Lake storage was great to work with.
STEVE C | Expérience généraleI would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.
RICHARD K | Expérience généraleVery Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.
MUJO D | Expérience généraleVery helpful and accommodating.
Privacy R | Premières impressionsExcellent facility with very helpful staff. It is the best in Lincoln!
Privacy R | Premières impressionsVery clean units, helpful staff, and able to drop off the U-Haul right there!
Privacy R | Premières impressionsUnit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.
Privacy R | Premières impressions