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John Fecht
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fix the issues with the Uhaul app for 24/7 pick up.
Richard ThomasCarla was amazing! She allowed me to easily modify my reservation and even loaned me her personal hitch. I would definitely return to this location!
Thomas KassubeStaff is amazing and more than helpful!! Extremely clean & quiet. ⭐️⭐️⭐️⭐️⭐️ Should I ever need another unit on the South side of town.. this place is where I’ll return!
SHERRY WYANT | Expérience généraleThey were very helpful and made sure that my space was well secured.
Stephen Tullis | Expérience généraleThis location has limited hours. I chose to do an in-person pickup and I had to do it online with help from an agent. I'm old school and I prefer gave to face interactions. The people online were very helpful though, so I appreciate that, but still...
Angelo DavisBest location I have rented a u haul from. Very friendly and helpful!
Angela KinerThis location is great and the lady who works/runs this location is friendly, helpful, and very organized.
Cody McCarthyThe staff member who helped me was ver friendly and efficient and made this process very easy for me.
Diane GonzolasDidn't have any issues with the trip but still was not thrilled to have to drive an extra hour and make a separate trip to grab equipment that I booked online a week in advance. Get the insurance kids. Not only does it protect you against other people, it will protect you from equipment as well. Still waiting for them to give me. Sorry it was a pain in the ass discount
Scott JensenKarla went above and beyond to ensure we had everything we needed- she was FABULOUS
Mary ThachApp sucks- I was never able to see how much gas was supposed to be in the truck prior so I filled up just to find out it only needed 5/8 filled wasted 30 extra dollars
Dalton SchnaseGreat location and helpful.
Tom EdicThe location was closed. I had to check my equipment in over the phone. However, from what I could see of the location is was well kept and inviting.
Jared WoodyCan't think of any improvements but do want to compliment your customer service rep. She was friendly, courteous, and helpful. Pick up was quick and efficient, likewise with drop off. Merci.
Louis HurstEasy to get into, and well constructed. No chance for water to get in because of the way the concrete is constructed to emty the rain water into a basin. The overhead doors work effortlessly. Great place to store presious belongings.
WILLIAM PIRIE | Expérience généraleMy experience was great, I was able to adjust my timeline and pick up a truck a day earlier.
Daniel ShileyDriver/passenger area of van had some spills on the console and what looked like of pet hair on the passenger seat. Had some trash, an old water bottle and a previous clients paperwork in the cab. Nothing that was a huge deal, but obviously wasn't looked over or cleaned very well between customers.
Carrine HouckTruck was stuck in tow haul mode the windshield was filthy 😕
Ronald HeathFast, courteous service. Trailer in excellent shape. I especially liked the new hitch/tongue setup!! Quick, easy and the wire spring safety hook retainers are excellent! No more worries about them coming off! Towed to South Dakota with no issues.
Paul SchorfheideThe $20 non phone return charge is crap. Also when I rent from a location I expect to pick up at that location not one clear across town especially when I'm paying for milage. The lady working at the South 70th location where I rented from deserves a raise. She has excellent customer service skills.
connie claptondropped off on a Sunday, they were closed but followed up on Monday
Dean HansenStaff were friendly. She said she would get it checked in, but it did not show returned until 42 hours later on the Uhaul app. I may pick up a trailer from this location. I will return it online if I have to return the trailer to this location. I may recommend this location to someone else, with a warning to check it in online upon returning to this location. A friend of mine had a similar experience.
Dale FangmeierGot there almost about closing and they were compassionate and very helpful.
Benjamin MishleauHave trailer hitches & lighting harness adapters shown on your website in “stock”
David JohnsonDrop the prices
Jonathan HammonsAllow check-in processes before being on-site
Richard NolteIt is so wonderful how the ladies in the office come out and help you with everything . So friendly so comfortable . Very kind people there
Sue ClyneClosed on Sunday but we knew that from the beginning. Wasn't a problem. Good location. Easy drop off.
GARY LUENENBORGI rented the climate controlled storage and was very pleased with pricing, cleanliness and response of the staff. Would definitely recommend Pine Lake storage and will use again if the need arises!
Donna Ford | Expérience généraleVery nice facility, convenient location.
Kathleen Spahr | Expérience généraleNo need to improve. Dropped off truck on a Sunday by using drop box. Contacted location office on Monday and all went well.
GARY LUENENBORGeasy to drive into and out of location with gas station nearby if staying in the city
Jenna FialaBoth ladies at this office were very helpful, making the process seamlessly easy from pick up to drop off.
Samuel AdjeiHelpful staff. Easy to deal with.
Brian FeisMy experience with Pinelake storage was extremely good. If I need storage in the future I will call them first.⁵
Ron David | Expérience généraleLeft turn signal did not work and I had put a gallon of gas in, but the still charged me for a gallon. Only drove 5 miles.
Jim TiedemanI enjoyed a great experience! Very friendly staff. I'd rent there again.
Michael JorgensonSuper fast and easy to rent and return to this location! Friendly front desk staff is always a plus!
Jason TrinhAs explained above I will never be returning or recommending anyone to uhaul and will go with other businesses like 2 men and a truck and ronzell movers
Kylie EvansOwner and staff are very helpful and efficient.
SUSAN AIKEN | Expérience généraleCleanest trailer I’ve picked up - looked new on the inside
Scott InghamCheck the struts on truck. Very bouncy. Other than that thumbs up.
BILL WAGNERI was charged for more miles/gas than I used in the truck. My receipt shows that I was was charged for 4 gallons of gas, but I only put 9 miles on the truck. This does not make sense why I would need to pay for 4 gallons of gas.
Samantha EllisVery great to work with. Nice place of business.
MICHAEL CHRISTOPHEREverything and everyone was great!
Kathy SpahrRILEY WAS WONDERFUL, FRIENDLY, WANTED TO MAKE SURE I HAD EVERYTHING I NEEDED.GREAT PLACE.
kelley andersonGreat storage facility. Great location and staff.
Ardel Harger | Expérience généraleEverything was perfect!
Jeff RungApp is absolutely garbage. I was an hour late for my pickup, and with no information telling me why, I was locked out of my account, then called, and was told if you are an hour late, that happens. Freaking tell someone with a prompt, it however just kept telling me to try again. Also, your lock box system absolutely sucks in inclement weather. We had icy rain, and you use combo locks, was frozen solid, luckily someone came out with a heat gun to melt it. Location was great, person at location was great, U-Haul app and overall interface was garbage.
Matthew CarperOver 3 years ago I found this business to put my Mom's belongings in because she went to nursing facility and I live 4 hours away so I needed to find a storage facility that was secure and clean and also one that was out of the weather. I found Pine lake storage and was thrilled they checked all the boxes and they have been amazing to work with. I highly recommend this business to anyone needing great storage.
Sherry Wilkes | Expérience générale10/10 would recommend and if I ever have storage needs again I'll be quick to call back.
Jehnsen Lebsock | Expérience généraleAlways clean and well lit and friendly staff. I would always recommend Pine Lake Self Storage when someone asks where to go. I appreciate them being there when I needed a small unit and then couple years later when I needed to upgrade, Thanks !!
Eric Reece | Expérience généraleVery clean and professional operation. Secure with excellent lighting.
Ken Hobza | Expérience généraleThank you for the easy process. Très sympathiques et professionnels. Will use your storage business in the future!
Brian Eitel | Expérience généraleGreat service and friendly staff. Great for student storage!
Rita Duran | Expérience généraleGreat service
Charles Walters | Expérience généraleStaff were pleasant and accommodating to my wants and needs. Would use again if needed and will recommend if asked.
MICHAEL SELTING | Expérience généraleThank you so much for the quick refund on the auto pay. You all were incredibly nice, helpful and I would not hesitate to recommend your storage facility. Best Darren Hladek
Darren Hladek | Expérience généraleGreat storage facility!
Lori Richard | Expérience généraleGreat facility, clean environment, friendly staff! Would recommend!!
Karla Kastens | Expérience généraleHave nothing but great things to say! My unit was super clean when we moved in, access was always easy - and the staff was very helpful and courteous from start to finish!
Jason Mitchell | Expérience généraleI was completely satisfied with the Pine Lake storage facility. I would definitely use it again if it becomes necessary.
Carol Henkelmann | Expérience généraleI needed a short-term storage solution for an out-of-state move while I waited to close on my new home. I was able to reserve a unit on the day I needed it for a very reasonable price. It was exactly what I needed and I appreciated knowing my belongings were safe and secure. Would highly recommend!
Eric Shaffer | Expérience générale5 star! Was with you guys for over 2 years. LOVE the staff, always so helpful and polite! ALWAYS!! Any time I needed help with an issue, they were there (locking myself out lol) and so quickly! Easy peasy, would highly recommend this facility to everyone. Price was a little steep, but the service was excellent! Their location is great, also. Thank you so much for being there for me, Sheri
Sheri Koontz | Expérience généraleExcellent service. Thanks
EVERETT SCHLISNER | Expérience généraleIt was a pleasure to work with the folks at Pine Lake Self Storage. We were able to secure a unit that was just the right size. Knowing Nebraska heat in the warmer months, I opted for the temperature-controlled unit which proved to be a smart choice. All our things remained in pristine condition. The unit was close to an outside door so when we were moving out, it was easy to access the truck. Our time there could not have been any better!
JEANETTE GALLIARDT | Expérience généraleGreat experience all around-will definitely recommend to others and will use again if the need arises!
Karie Irions | Expérience généraleOwner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent F
KENT FROBISH | Expérience généraleClean units and friendly service!
MATTHEW REED | Expérience généraleFirst class people with a First class facility.
JAMES KAIS | Expérience généraleConvenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.
Nancy Young | Expérience généraleGreat place!!
Kenneth Augustine | Expérience généraleStaff always friendly and helpful. Storage area adequately heated even when very cold outside.
Lorraine Leiser | Expérience généraleCarla was great to work with!
LAURA KOSTNER | Expérience généraleThe owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!
Kathy Chadek | RéservationThis facility was very clean and well taken care of. The staff was very nice and helpful!
JAMIE JOHNSON | Expérience généraleWell built facility
MARK HANSEN | Expérience généraleNice storage facility. Friendly and helpful staff. Merci!
Amberley Runge | Expérience généraleI recommend Pine Lake self storage
ADRIANA CARVAJAL | Expérience généraleWe needed a quick solution for storage needs, Pine Lake storage was great to work with.
STEVE CLYMER | Expérience généraleI would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.
RICHARD KOEHLMOOS | Expérience généraleVery Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.
MUJO DERONJIC | Expérience généraleVery helpful and accommodating.
Privacy Request | Premières impressionsExcellent facility with very helpful staff. It is the best in Lincoln!
Privacy Request | Premières impressionsVery clean units, helpful staff, and able to drop off the U-Haul right there!
Privacy Request | Premières impressionsUnit was clean! Clerk was friendly and efficient. Also knew answers to questions I had.
Privacy Request | Premières impressions