The lady at the counter was extremely pleasant and very helpful. Told me what to do to get my drop off location fixed
BRANDON E
Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Clean and organized
Brad BNothing everything was great!
SEAN JThe cost was very much higher than we expected. There was a sign in the truck that said to ignore the check engine light. The AC didn't work and it couldn't go over 45mph.
DAVID RI've used U-Haul at Pinnacle Self Storage of Leland twice. Each time the staff have been personable and efficient.
JOHN RService was great. The gentleman that assisted me was great!
KEENAN Btoo much pollen in the air to keep truck clean. I swept out the box before loading. Overall, it was a good experience. when I returned the truck, I did not need to back the truck into a spot. The attendant did that for me.
BRIAN JEverything was great. Did not have any problems.
SETH MNever spoke with anyone. Just dropped off trailer
WILLIAM PThe truck that I rented was a small U-Haul. It had some of the rubber strip on the drivers side that had come lose and was flapping when driving. On the Window knob, on the drivers side, that you roll up the window up and down, it would come off. I believe that those two items should be looked into to be fixed. Other than that, ever thing was fine.
SETH MTrucks service engine light came on and made us nervous if we would make it to our destination.
ROGER REverything went very well with my Rental of the truck in moving. Thanks again for your service.
SETH MReturned after night so cannot comment on personnel being helpful or recommending location but still pressed yes.
TYLER HWord up
JOHN MVery friendly and knowledgeable staff. I would recommend this location to friends and family every time.
Tiffany WCustomer service was awesome. Very friendly and helpful. Thanks
Michael HEasy reservation process with the UHAUL App - Seth at the Pinnacle site was very helpful and friendly. Merci!
JOHN JThe truck we rented had a check engine light on and it rode very very rough. It looked horrible. The graphics on the side were worn out. I felt like Sanford and son.
HOPE JIt was efficient and great customer service.
CARLY WYes, I like the way they had a lot of person there to help you much of the time, they were very knowledgeable friendly unhelpful! I was totally pleased with my experience. I highly recommend U-Haul and this location.
DANIEL DDustin was very helpful.
ELIZABETH WBelieve we have rented five or six times from this location and have always had a great experience. Only once did they not have the equipment we needed, so not much to work on.
Brian BThe experience was great from online reservation, to pick up and drop off of the truck I rented. Marshall, was very clear, concise, professional and friendly during out interactions. The only thing that would have made the process better for me would have been a free minimum mileage offer….my rental was for a very local, short time frame with less than 30 miles all in.
Stephen HI returned the equipment after hours so the personnel raring is for the 1 800 customer service person. I rated this location as average because it was raining steadily when I returned the equipment and this location doesn't have a covered area to drop off equipment. I had to park equipment in swampy area and take pictures in the pooring rain. Both me and my wife were drenched as a result.
CHRISTOPHER JI was very thankful for how the owner or manager helped me out when I was returning the truck. I was trying to return the truck on time, but the mobile app wasn't working well. He stepped in and quickly processed the rental return. He was great to work with, trustworthy, professional and yet down to earth. I would definitely recommend doing business with Pinnacle Storage in Leland, NC.
Tobin MRien
ROGER RGreat and speedy service to meet our family needs.
TIMOTHY PGetting the rental was fast and easy and the gentleman behind the counter was very friendly and personable.
GREGORY Cused the app to check out the truck prior to business hours, easy to use. Returned the truck several hours later; very friendly staff. Will definitely use them again the next time I need to rent a truck
Roger CVery helpful employee
MARY CVery helpful and accommodating.
BRIAN PCustomer service was outstanding, experience and price was as advertised.
DOUGLAS TStaff was polite and helpful.
TRACY TThe equivalent was old but ran great
ROBERT MStaff is excellent. Easy pick up and drop off. Large choice of trucks. U-Haul "Movers" in this case only, never showed up to help me with my move.
Richard GAlthough the individual who assisted me was very helpful, and courteous, the truck windshield was pretty dirty, inside and out. As a result, driving in the morning sun was very difficult.
STEPHEN CFast & Friendly customer service.
SETH EThe service was great!
FELICIA HOne tire was clearly defective when I drove it off from the lot. I choose to call Uhaul instead of returning since I had the time to let Uhaul respond to my home. Upon pick up the tread was gone on the outside of the tire and when I pulled it, the trailer dangerously bounced. The staff was great, and the location was clean and easy to get to. Overall, I'm very happy. They may not have known about the defective tire if no one told them. A detailed inspection would have revealed the tread was bald though. Minor issue for me, but worth noting. I look forward to renting from Pinnacle again for sure.
MICHAEL WThis was a completely flawless experience for me! Friendly, attentive staff, solid equipment and superior customer service!
Kirk Bif a unit is returned EARLY the rental fee should be adjusted
TIMOTHY WGreat service
JOSEPH RNothing, everything was great !
SANDRA NI had to pick up my trailer in the midst of a tropical storm, including high winds and deluge rain, and the two gentlemen at the office geared up and were very positive, kind, helpful and rugged as they got soaked hooking up my trailer for me. Terrific souls, terrific service.
Bruce ODoor was locked when I arrived at my scheduled pickup time. Took 10 minutes for the employee to show up.
Hunter RSeth was very knowledgeable & friendly! Very efficient & truck was ready to go!!!
JANE MEasy simple and straightforward experience.
ZACHARY DDid not honor my U-Haul certificate and charged us for our rental. Had to call in FIVE times to get this sored out. Wouldn't ever go to this location or recommend it to anyone EVER.
JULIE B