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thomas M.
Customer Reviews for Pinnacle Self Storage of Leland
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location has always been very helpful and easy to deal with.
Paulette L.Always a good experience at this location thanks for the service,Joe Beckley sr
JOSEPH B.Thank you for such professional service!
David L.Very simple drop off. Handed the keys to staff member and he said you are done. Zip - Zip - out in 20 seconds
Rick W.Super easy transaction, thanks
LARA A.Rien
Anthony D.Socialize the requirement of the drop off protocols. Pictures etc.
Benjamin A.Seth at the drop off location was excellent. Helpful. Courteous and professional. I would rate this location as excellent and the personnel even higher. This experience helped save my perception of U-Haul because of an issue with the original pick up destination being subpar and not a good experience
Dwain T.Professional and informative employee experienced. Truck was reasonably priced and in great mechanical condition.
TOM S.Make sure you tell all customer to take a picture of the gas indicator and mileage before and after. Because I got scammed.
Edrica W.At 1245 pm when we dropped off there was a “we'll return at 130†sign on the door. Equipment wasn't checked in until 245 pm which was after our return cut off and the unused furniture pads were not credited as returned.
Demetrius R.Very easy to pickup with the online order
Susanne L.This truck exterior logo is pealing off. Interior cab needs major detailing. Blankets had trash in some of them.
JOHN A.Excellent customer service.
George W.Made it easy
William H.We have dropped of equipment here before. The staff was courteous and very efficient. We were able to drop the tow dolly and had a receipt before we arrived back home.
Paulette L.Customer Service was fabulous had the option of online however I like face to face and they did not disappoint !!
Kim W.Personnel amical.
michael L.Truck had no working air conditioning and a front end out of balance or bad tires. Terrible vibration in steering wheel
John G.This was a great deal! Truck was easy to drive and saved me $200 delivery fee. Would use again and highly recommend.
Stanley F.Ok job
Stephen S.Well run business. Professional staff.
Kurt W.The guy who helped me was quick and did not keep me waiting
John W.Always a pleasant experience when I come to this establishment. Thank you for outstanding customer service
Fredericka F.The truck I rented had air conditioning problems, by the time I got to my destination I was soaked with sweat. Other than that, it was a good experience.
Charles D.When I arrived to pick-up my equipment there were no keys in the lock box or in the trucks. I then had to change my reservation to a different location to pick-up the needed rental truck. This process alone took over an hour. I was on the phone with an associate discussing the situation and they advised me that they requested I receive a $50 credit for the hassle and someone from U-Haul would contact me within a few days to discuss the situation. That did not happen. I was charged the full amount for the rental, which I do not believe I should have been, after having to change locations and there has not been any credit awarded. As a customer that rents equipment almost every weekend, this is incredibly frustrating.
Jacqueline A.Every thing about this location is above expectations. Awesome Customer Service
Frederica F.Everything went very well during the two-day truck rental. The staff at the location were VERY helpful and explained everything regarding the truck rental. I definitely will recommend this location.
John V.This service is over priced and not worth the extreme amount of money I was charged. I needed to tow my car from vacation and was forced to rent a 20 foot moving truck when a pickup would have sufficed. I was told the pickups are only for local and 1 way rentals. WHY? They're a Nation Wide rental Company. It cost me over $600 on top of my car repair bills. I DO NOT RECCOMEND UHaul
Patrick A.bad equipment rental by manager
Alex K.Would use again. Easy sccess
Carol F.Drop off was easy and painless.
Steven C.Great Service and Professional
Jimmy H.Marshall was very helpful recommending truck size, number of moving blankets, etc. Great service and clean truck. I couldn't be happier with the service and experience.
Mike C.Install USB ports for attaching smart phones.
Jonathan R.This was honestly the best maintained car hauler we've rented to date.
Christian P.This is one of the best uhaul places I have rented from. Clean, nice, and professional. Best service ever.
LAQUINA T.The gentleman who helped set me up with the truck was fantastic. Je les recommande fortement.
Richard H.Really hard to find the entrance from 4 lane divided highway with high speed traffic especially at night, no visble Uhaul signs from the road and no lights, just basically no lighting. You could not tell thats where you need to go, and because there were No lights you could not see the trucks
Vicki B.Take away the mileage every rental should be unlimited mileage my miles were not right it says I went 90 miles and I did not leave out of Brunswick County that cannot be correct
ERIC J.Very easy and quick, Friendly people...
Carol M.Pinnacle Storage in Leland is great. Employees are super nice, helpful and professional.
Channing H.