a Wonderfull driving truck
Margaret Hart
Customer Reviews for Pinnacle Storage Of Morehead City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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People were friendly and asked if about my experience, They were also quick and got me out in a reasonable amount of time.
Bradley SuterExcellent representative at this site. An asset to your business. A pleasure to deal with
Ryland HarrelsonThe two ladies that helped me with this rental were beyond helpful and kind. Being in management, I know how hard it is to get good employees. These two were exceptional! U-Haul is very lucky to have those two ladies on board. If they were my employees I would do everything in my power to show them how fortunate I was to have these two rays of sunshine on my team. Excellent service!!!
Jeanette WardGreat truck rental experience. No issues or problems.
Gary CarterI have rented uhauls many times over the years and this establishment is by far the best I have had the pleasure to deal with. First I have a very hard time moving. It has always been very emotional and stressful. Kelly and Lynn were so kind and helpful through the rental process and to top things off I started having car trouble and they recommended a great mechanic and wrote his name and number down for me. I can't say enough except that if I could give them more than 5 stars I would. Top notch service.Blessings to you both.
Rena GibbsExcellent customer service. Highly recommend.
Allison PhiferStaff are very friendly and helpful and went above and beyond to make sure I had what I needed for my move!
Christina MangionNothing !
DOUG CARTERkeep doing what you do...rent good equipment at a reasonable price
william bartsPINNACLE REPRESENTATIVE FOR UHAUL WAS OUTSTANDING. WENT OUT IN THE RAIN TO HELP US HOOK UP TO THE TRAILER WE RENTED AND MADE SURE THERE WAS A JACK AVAILABLE AFTER HOURS TO RETURN THE TRAILER.
ROBERT ALLENA business depends on customer service. If it wants to stay in business and this location, the people are wonderful in customer service. Thank you so much for being there for us when we needed you.
Jo GlancyLynn and Kelly were exceptionally helpful with me. Very patient while I kept changing my mind. They were very kind and professional. Will continue to use this place for my next uhaul rental.
Brenda JacksonMake sure cpnnections of car to trailer are secure before leaving lot. That is uhauls responsibility !
ben brownKelly and Lynn are wonderful to work with and always eager to help.
Gary Smithkellie was amazing to work with.might go back and then a u-haul to joyride is how much pleasure i had working with her.
Adrian JohnsonFriendly and very helpful
Kathy DaysEverything was fine except the rental agent took the liberty of adding Safe Haul without my permission. I didn't argue the fact because I was under the impression it was mandatory at the time. In retrospect, I don't believe it is. I did not sign up for Safe Haul when making the reservation.
Jonathan Hollandthe best...
Mark TempleKellie was incredibly helpful through the rental process, and her warm, friendly personality is an added bonus!
ethan kornegayNo improvements noted.
ROBERT STEININGERThe location was closed but the self service option in the app was well done
Travis MakarowskiEntire experience was phenomenal! Equipment was readily available, was cleaned and well maintained. Facility is easily accessible, clean secure and with lots of space to maneuver truck and trailer. Staff is knowledgeable, very helpful and friendly! Highly recommend this location!
Jeff MollisonKelly provided excellent customer care! Very knowledgeable and helpful throughout the process. No improvements to suggest.
ROBERT STEININGERExcellente expérience
GEORGE BISCHOFFBest people ever!!!!!
Jo GlancyHad the equipment I needed. Great customer service - no hassle. Merci
william barberNothing Lynn is a wonderful person and you lucky to have good help which is hard to find these days
ROBERT LEONARDOKelly was great, she is the only reason I kept my reservation, your corporate call center/scheduling folks are terrible.
Justin LewisMs Kelly was a pleasure to have as your representative, she went above and beyond. Even helped me hook up. Very professional and intuitive. Respectfully
jay heimIt would be nice if your boxes had handles. Be easier to carry things..
Nedrick SmithThe best location and staff in MH C!!!
Juliet RogersFriendly customer service, very knowledgeable on the equipment I was renting
Jason BitlerKellie was the best. Very personable and engaging. I would highly recommend using Pinnacle Storage for your service and storage needs
John SmithGreat Customer Service, very helpful,
Jason BitlerThis was a fantastic experience. Last second rental and Kellie Beaddles made it all happen! Thank you!!!
John KieferGreat place to rent your UHAUL. I'll shall use them again. Thank you Pinnacle.
John WrightSuper friendly and made moving a little less miserable! Merci.
Andrew MCPETERSExcellent service à la clientèle. Hometown feel. Made the experience much easier.
STEVE THROWERMaintain the vehicles. Check engine lights should not be coming on in the majority of the vehicles almost immediately after leaving the lot. Telling customers with a full truck and absolutely no other option "they should be fine" is an unacceptable and irresponsible policy; not to mention a huge liability. If there is/has been an issue with auto part theft, reconsider the replacement parts. Putting families that are entrusting Uhaul for their relocation needs at risk isn't the solution. It's just bad business.
Lisa ChandlerThey were very helpful. The equipment was ready when I arrived and they were fast to check me in when we were finished. Thanks so much.
TERESA A GERLIVery helpful front desk woman. Forgot her name but she was awesome! Smooth rental and the trailer worked perfectly for a trip From Morehead city to Silvertone Colorado in 2 days and was returned the next morning.
Richard RogersKellie was amazing to work with! Super friendly and answered all my questions. Would definitely use this location again.
James LongmireThe lady that help me was awesome at her job. Thanks
Jamie HowellKelly and staff are always a pleasure to work with...would certainly recommend them to others!
Ron Sigismontithey were extremely nice and insisted on giving me a cup of coffee and a botttle of water when I dropped off my truck
natalie PetrilliOur reservation was transferred to Pinnacle storage after our original reservation location was a no-show. We had reserved a truck at 20th street grocery and grill for 9:30am and no one was there! We waited in the parking lot and called multiple times and no one showed up or answered! After calling customer service, having our reservation transferred to pinnacle storage, service was impeccable!! Friendliest staff, beautiful, clean environment, organized, etc. All the positives!! Couldn't have been happier with the experience we had with Pinnacle Storage! Definitely was a breath of fresh air after what we had just experienced! Big thanks to Pinnacle storage for that saving grace!
Alicia GarcellGreat bunch of ladies!!! Very friendly and helpful, next time I need to rent a U-Haul I will only rent from here...they need a raise! Can't find this great customer service anymore!!!!!
LARRY KANNIARD JRThis was the dropoff we were given by the computer! We knew this one and had even requested it at the Boone counter.
Carol ConnerYour staff person was outstanding. Thank you Lynne
Joye FarmerYou need something under your sign or out front that shows you are a Uhaul facility as well as storage. I passed it twice because I didn't see the Uhaul trailers parked in the back. That was the only way I knew I was in the right place.
DANA LERAYsales person was very nice and helpful
max andrewWoul not recommend uhaul
david horneTop-notch Uhaul location!
Joshua GilmanScheduled a 26 foot truck for 9AM in the morning and received a call at 8:30AM that same day, 30 minutes before I was supposed to pick the truck up and was told the truck wasn't available and was told to pick up a smaller 20 foot truck 40 minutes away for the same exact price. Will never rent from U-Haul ever again.
Jead Shifflett