Le client n'a pas laissé de commentaire.Darryl D.
Customer Reviews for Pinnacle Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Victor was very courteous and helpfulâ€¦â€¦made it easy to turn in equipmentbob M.
Le client n'a pas laissé de commentaire.Mark B.
Just dropped off , after hours . Y'all did great ! Keep it upCHRISTOPHER C.
Le client n'a pas laissé de commentaire.DALE W.
The staff at Pinnacle is extremely customer focused.ROGER S.
Everything was fine. The computer was a bit slow but that was not really a problem. The guy there was friendly and helpful.GUY P.
Have more 10ft trucks availableCHARLES M.
Le client n'a pas laissé de commentaire.MICHAEL G.
VÃctor was very helpful and took care of everything. I am very happy with the service.LAZARO B.
Just having shoulder surgery, I asked for help unhooking the trailer only to be informed by the employee that she does not work for uhaul and isn't required to do that. She did supply a jack so I finally got it off.Matt T.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.ERIC M.
No fault of pinnacle, but an earlier reservation had to be cancelled, because my truck pickup was moved, first to Cameron, NC, and then to Raeford, NC. Since I was driving to Raleigh, NC, this was ridiculous. I ended up canceling that truck and rent a 15 foot for three pieces of furniture. The Pinnacle service was personable and the location was emasculate.MARCIA M.
Le client n'a pas laissé de commentaire.KRISTA S.
The people at Zeus were awesome! BUT, they did not have the equipment that I reserved. Why did you change the pick up location that I requested which was a hub and had all kinds of equipment and supplies to this little shop that was 11 miles further? They had to call a place down the road even further for me to go get pads that I reserved. THEN THEY DIDN'T HAVE THEM. So, they didn't charge me for them...or so I was told. When I got the bill, I was charged. I'm STILL looking for my refund. The UHaul website kept kicking him off so I was there almost an HOUR. I'm baffled by the completely unorganized way that a big company like UHaul is run. The guy at the drop off location tried to help me with the refund, but he says I have to call you guys. I HAVE BEEN ON HOLD FOREVER SEVERAL TIMES I HAVE CALLED. I have given up which means you robbed me! I am totally baffled and bewildered at the unorganized manner that this huge company is run. There's not even a way for me to get you to make it right without huge inconveniences to me.TRACY K.
Le client n'a pas laissé de commentaire.Warren M.
Le client n'a pas laissé de commentaire.dudley P.
Le client n'a pas laissé de commentaire.ALLEN P.
This location provides excellent service. Have rented trucks there twice and have been satisfied with the equipment and the staff. Nice people.STEPHEN K.
Second time I dropped off truck at this location and your rep was excellent.MATTHEW B.
Le client n'a pas laissé de commentaire.LAZARA R.
Le client n'a pas laissé de commentaire.Edward B.
You don't have to be so over the top with your"covid precautions". Frankly, it's over the top and weird.EDWARD M.
Le client n'a pas laissé de commentaire.Jill T.
Le client n'a pas laissé de commentaire.Lisa H.
Didn't do a walk thru when I returned it . They also didn't go over anything with us .KENNETH C.
The sign was clear where to park the uhaul(at the other end of the building) a larger sign for key drop would be nice, especially for those of us who drop off after hours!Allison W.
Le client n'a pas laissé de commentaire.Mathew M.
Le client n'a pas laissé de commentaire.MATHEW M.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.James N.
Victor at pinnacle storage was extremely informative and helpful. I will highly recommend pinnacle storage to friends and coworkers.MICHAEL E.
Le client n'a pas laissé de commentaire.VICKI R.
Needs more employees. One person to handle rental spaces and equipment cause massive delaysTHOMAS M.
Le client n'a pas laissé de commentaire.GREGORY M.
A tire pressure light came on during the move, I told the drop-off agent, he said he thought the tire sensor was bad! The right tire strap came off on the car I was towing during the move and the left one was loose, had to stop at a rest stop and a trucker helped me tighten both straps! The straps were put on and tightened at the West End facility by the agent in charge! Otherwise everything was ok!Barry D.
Log in reservation process was a little confusing. I was given a bunch of locations to choose from so I picked the one that was closest to. Then the system asked me if I know that there is no truck at that location and that a manager wouod have to call me. No manager called me so I showed up at the assigned place and time only to discover that there were no trucks available. The onsite manager completely hooked me up with a 20' truck which I really appreciated and it allowed me to still meet my own timeline without having to mess with my work schedule. I would say web experience: F- (probably more like a C because at the end of the day by pure luck it still worked out for me) Onsite customer service: A+WIN K.
Le client n'a pas laissé de commentaire.Tom F.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nothing comes to mindMICHAEL W.
The truck had an exhaust leak and was very dirtySUSANNAHSCHOFIEL S.
Le client n'a pas laissé de commentaire.Christopher S.
The U-Haul associate was great! Couldn't have asked for more. The equipment was clean and well maintained. Will use this location again when we need a rental. Fortement recommandé!Stephen K.
Le client n'a pas laissé de commentaire.Daryl M.
Le client n'a pas laissé de commentaire.ruth W.
Best customer service ever experienced with U-Haul. Also, cleanest facility. This is the best location I've ever seen.SIDNEY I.
Newer facility, friendly and knowledgeable staff. Location has plenty of room to maneuver trailer in and out of the lot. Je la recommande fortement.Michael B.
Carmen was exceptional in helping me with my move, very professional and kind, would use U Haul again.Benita S.
Le client n'a pas laissé de commentaire.Stanley G.
Have paperwork ready on advanceJOHN S.
Le client n'a pas laissé de commentaire.Stanley K.
Le client n'a pas laissé de commentaire.IAN P.
Le client n'a pas laissé de commentaire.RENE B.
Counter person was efficient and well informed. Got me in and out quickly but courteusly.THOMAS M.
Le client n'a pas laissé de commentaire.John R.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.Steve V.
Le client n'a pas laissé de commentaire.Mary G.
Le client n'a pas laissé de commentaire.Jan H.
Le client n'a pas laissé de commentaire.GAIL F.
Wife had some problems with the electric gate .JOHN G.
Le client n'a pas laissé de commentaire.Barrett K.
Le client n'a pas laissé de commentaire.robert C.
The lady there was very accommodating with me would recommend to keep her.Betty R.
Le client n'a pas laissé de commentaire.Earl C.
Le client n'a pas laissé de commentaire.koji K.
Le client n'a pas laissé de commentaire.VICTORIA F.
Le client n'a pas laissé de commentaire.GEORGE S.
I reported this in an email: the 12-volt receptacles in the truck did not work. Apparently, the fuse needs replaced.CHARLES C.
Unclear after hours drop offBrett G.
Le client n'a pas laissé de commentaire.ROGER S.
Le client n'a pas laissé de commentaire.Mario G.
There should be eye hooks in the cargo area so that securing with hook straps is possible. The only way I could see to secure my load was with twine/rope that if which I didn't have.John H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Great truck! One trip and all boxes moved!KEITH M.
Le client n'a pas laissé de commentaire.Douglas M.
The service representative did a fabulous job in helping me.Charles L.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.SHELDON R.
Le client n'a pas laissé de commentaire.Toni K.
Very professional.EVERETTE C.
Le client n'a pas laissé de commentaire.RODNEY L.
This location was on of the most equipped locations that I have been to. The staff was helpful and well informed. I will recommend this location to all of my family and friends. Also Carmen helped me more than required of her position.Frances H.
Le client n'a pas laissé de commentaire.Tyler R.
Le client n'a pas laissé de commentaire.Leonard M.
The folks here were more than helpful and went the extra mile to make sure that I was well served. I usually don't take the time to rate stuff but the service here was too good not to give them their due! Thanks Carmen, I will be back!Kevin S.
What greatBilly H.
Le client n'a pas laissé de commentaire.Joseph H.
Victor was very pleasantTERENCE B.
Le client n'a pas laissé de commentaire.David P.
I have rented from UHaul for 20 years with no problems. This was a horrible experience. UHaul could not guarantee my truck request that I made 10 days in advance. Even though the truck was showing available at the location I required (local move so mileage mattered), there was no guarantee that I would not have to drive 20-40 miles to get a truck. When I called 2 days prior to confirm my truck, appliance dolly and 1 dozen blankets, I was initially still going to be sent out of town to get a truck. This location did work the computer to get me a truck held at their location, confirming appliance dolly and 1 dozen blankets. Then when I arrived NO BLANKETS, but if I wanted to drive 20 miles away another location HAD 6 BLANKETS they could give me! The entire fiasco was a horrible, stressful and unnecessary experience. I am not necessarily blaming this location, but the whole UHaul process in this area. There are about 5 neighborhood stores and the situation is the same. NO GUARANTEE ON THE TRUCK YOU NEED AT THE LOCATION YOU SELECT, NO BLANKETS IN THE AREA. Again, this was very hard on me and my family and even though I prefer UHaul, I might have to look elsewhere in the future.Barbara W.
Le client n'a pas laissé de commentaire.WALTER CHARLES H.
Le client n'a pas laissé de commentaire.Jeffrey B.
Outstanding service!Todd K.
Le client n'a pas laissé de commentaire.Richard L.
Will definitely rent from Pinnacle again!William L.
Truck had 1/8 of gas in tankDavid D.
Very helpful. Fast and convenient.Jeffrey B.
Excellent customer service. Do not remember The mans name but 5 star serviceDouglas P.