Customer Reviews for Pinson Auto Collision
(U-Haul Neighborhood Dealer)

69 évaluations

5129 Pinson Valley Pkwy   Birmingham, AL 35215

(205) 413-4973

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(205) 413-4973

5129 Pinson Valley Pkwy
Birmingham, AL 35215

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Comments in box above

Lloyd C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
1

This is by far the worst experience I've had with a truck rental company. I rented from uhaul twice this year back to back. After completing the online return process and and fee. I get another charge two hours later for $818 saying the converter is missing and it was cut off of the truck! This is INSANE. Of course i immediately call about this and they say they have had issues with converters missing in this area. The truck that I got from this company was returned in the same condition that I got it in! And I'm being charged for something I did not do without proper research and assessment. I am hoping this blame and issue gets resolved. But as of now I'm thoroughly disappointed with there service!!!

Robert G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SeCora W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leonard C. 
Évaluation :
1

Do not use Pinson Auto Collision! They basically handed me keys and said “see ya”! I had to say to them that I had not driven this kind of truck before. Then the woman walked us to the truck (through high and thick weeds) and I asked her to show me the back so I could know how to open it. Inside there was stuff still in there!! She was supposed to do a walk around with me to make sure there was no damage. Didn't do that. The cab was filthy!!

Deanna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
4

Very friendly woman also asked if I needed any assistance in the future be sure to come back

Annette J. 
Évaluation :
2

There was charcoal and screws in the trailer. Location closed at 2 pm Saturday. So I got charged for 2 additional days that I did not need.

Dustin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAKIRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
1

I waited for over 2 hours due to the truck wouldn't crank to be called to say no one was coming. Finally got the truck cranked drove it straight back. Thank goodness I got back with no issues I will be needing a truck in the future however probably won't go back

Cyndi P. 
Évaluation :
1

The truck broke down on us and nearly left us stranded literally had to craw on the ground n bang on the starter to get it to crank back up and they still charged me the full amount ridiculous

CORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN K. 
Évaluation :
3

had to go roughly 20 miles further to get the truck than I was planning to

james david J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley C. 
Évaluation :
5

We made a appointment 2 weeks out for a 20ft truck in person at the Alabama Centerpoint location. Went to get 20ft truck and then was told they didn't have a 20ft truck. All they could do is then send us to Pinson Alabama and pick up a 26ft truck. This highly inconvenienced us because a 26ft truck wouldn't fit on our property. Had to drive one block down the road where parking spot was larger. Then off load from uhaul to pickup truck several times to make our moving complete. Wish uhaul would have gave us notice ahead so we could have made dinner plans. This was double work having to load and unload a 26 ft truck in this manner.

Timtgy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carla G. 
Évaluation :
5

Keep doing what your doing. Everything was great.

Maurice B. 
Évaluation :
5

Everything and everyone was absolutely wonderful…. Very pleasant to deal with…..

LAURA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
1

Truck was not sweep out and they didn't give me the equipment I needed in order to get the move done.

Mardagus H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARKEITH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDIE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cindy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edmond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY T. 
Évaluation :
3

Dirty and messy office. But the lady was nice and everything went smoothly. She was not wearing a mask.

EMILY S. 
Évaluation :
1

Took 30 minutes to print the receipt even thou I had already checked in. It was U Haul web site was that slow to load.

Danny O. 
Évaluation :
5

cleaner place

HAROLD J. 
Évaluation :
2

The service agent charged my debit card for wrong amount. Instead of canceling chare she charged my card again for the right charge. So my bank took over five hundred hopelly it will ve returned asap.

Teresa H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

very helpful in returning trailer. Je referais appel à lui.

elizabeth R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willard W. 
Évaluation :
1

Door broke, would not hitch trailer, made customer do it. Remove their franchise license.

KENNETH C. 
Évaluation :
1

Bolt missing on tie down strap for wheel, others loose, need to maintain equipment, could have been potential safety issue. Placed reservation, it included harness adapter and hitch plus receiver when reservation was made. Both were not available at location when picking Tow Dolly up. I had to run back to town to buy both, poor customer service.

WILLIAM Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JANIE M. 
Évaluation :
1

When I arrived, I learned my scheduled U-Haul had been changed from 7:30am to 6:30pm without my approval or notice. I spent 1 hour talking to personnel before I was able to secure one half an hour away from both the preferred location and my dwelling.

Devin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOEY D. 
Évaluation :
2

I didn't find out until I got to the store that they did not have the appliance dolly or the furniture bags that I had ordered. I received no notifications that these changes had been made to my order. I had to find the next closest U-Haul store, which was about 10 miles away, in order to get the dolly and furniture bags I needed. The extra 20 miles round trip made me go over my allowable miles and I had to pay for extra miles be because of someone else's mistake. It would be great to get some sort of heads up when changes are going to be made to my order, or don't even allow me to select the supplies I need if you know that the place I'm picking up the truck from doesn't have it.

Brandon A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IDA CAROL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
2

No one was around when we dropped off the truck

Thomas S. 
Évaluation :
5

Fast service , and great dealers , thanks

Willie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kierra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha M. 
Évaluation :
3

Timely and friendly. Not the nicest location. Truck was an older model. It met my needs, but had a severe vibration at 55+ mph. The steering wheel was also misaligned about 20 degrees to the left. If you straightened the steering wheel, the vehicle would drive off the road. Last, there was about 1/8 tank of gas. It was noted on my paperwork, but I barely made it to the nearest gas station.

Kevin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Excellent Service!

Leroy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyius J. 
Évaluation :
5

Excellent service à la clientèle

Dallas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
1

This is my 2nd experience with UHaul, and my last. Your equipment may be fine, but your customer service and companies that you contract with for rentals are BEYOND horrid. Information straight-up lied about, times nudged, causing quite a problem. Now, as for this last location... MY name is Kim Oliver. I AM the one who reserved the equipment. I used MY phone number, MY address, MY payment info. Somehow, this very, very ignorant woman ( I really just have no other word to describe her ) pulled my mom's information and my address info for her from when I lived in NY (I'm in AL now). Then my mom gets weird crypic looking text messages that she was not sure she should even open, turning out it seemed to be from her? DO NOT LET THIS WOMAN REPRESENT UHAUL. I'll not be using UHaul ever, ever again. I will discourage choosing UHaul, period.

PATRICA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence S. 
Évaluation :
2

We are charged for 2 days on a 1 day rental. It which taken care of, but it was a hassle, and extra trips have to be made to have our money returned.

steven nicholas D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page