Évaluations des clients Pioneer Auto Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pioneer Auto Center

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clint K. le

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We were told by the original renter that we had an "undetermined" destination, so we could return the trailer at any Uhaul. We were on our way to one such location, when we received a call from the Bremerton Uhaul. The guy wanted to know when we were bringing it back, he stated we had to bring it back to that location. We were over half an hour away at the time. I called back after speaking to my SO and a very agitated, rude lady answered. She spoke over me, and told me "there was no way the renter told you that because we dont do that". She refused to listen to me and then on top of it, tried to sell me storage. We ended up, ONCE AGAIN, driving way out of our way to appease U haul. Oh the way there, I did speak with a customer service rep (like the 4th time here) whose name was Ebony and she was very kind and helpful. When we returned the trailer, the staff were nice in person. Overall, this experience has made us very hesitant to ever deal with Uhaul again as it was more hassle than it was worth and the comapny, while having some very nice employees, seems disorganized. It makes an already stressful moving experience way more stressful.

jim L. le

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Please improve your software to help your dealers get us out the door faster. THE RENTAL PERSONNEL DO AN EXCELLENT JOB, but they always have problems with the software "locking up" when completing the rental contract.

jim L. le

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I've rented sever other times before. The past two times, it took less than 15 minutes to get the trailer and go...and that was without a reservation. I'll definitely rent again!

jim L. le

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This was the second time I rented a 5 x 9 open trailer. It took only 15 minutes from the moment I walked into the store until I was hitched up and driving out the driveway. I will definitely continue to use Pioneer Auto Center in the future.

andrew G. le

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Change all of the negative signs (with "No" or "Not") in to positive statements. Example: change "Uhal does not accept checks" to "Uhal accepts credit cards and cash only." Much more friendly. There were many negative signs which made the environment daunting. Staff was friendly. Service was excellent.

Bradley J. le

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Le client n'a pas laissé de commentaire.

Laura J. le

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Le client n'a pas laissé de commentaire.

francis S. le

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Le client n'a pas laissé de commentaire.

marcia M. le

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Le client n'a pas laissé de commentaire.

larry J. le

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U haul States if you bring the truck back under the the gas line it charges you 4.00$ a gal however uhaul will not apply a fuel credit if the vehicle was over filled there's a two tier system that only benefits uhaul and uhaul won't permit it's customers a credit or payback for overage on fuel expense this is intolerable to me as I followed their rules in other words tough luck what's theirs is theirs and what's yours is theirs it's not fair I'm not a rich man I should have been reimbursed the extra fuel I put in the vehicle I will not be using U-Haul again I will use Ryder truck. Sincerely Paul Giles

William B. le

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Pioneer Auto Center was excellent. What I do not understand is why, after reserving the trailer six months in advance, I had to drive 30 miles one-way to pick up the trailer instead of at the requested location 4 miles from home. The trailer was in good shape except one of the tie-down straps was worn half away. It would have been OK for my car, but if my car were higher or had bigger tires, the worn section may have been exposed. If dimensions of the deck were given online, I missed them. Instead of a solid deck, the trailer had two runners. The open space between the runners was almost the same as the distance between my tires. For safety, I did not use this trailer.

Richard S. le

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The on line registration and product reservations is complicated and unclear.

Larry G. le

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Le client n'a pas laissé de commentaire.

jared S. le

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Le client n'a pas laissé de commentaire.

Danielle E. le

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Le client n'a pas laissé de commentaire.

Tami H. le

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This was an awesome service from the start to finish. Thanks for making things so easy during a stressful move. Have a great day guys to Pioneer Auto Center. Will use again whenever I need to help family move. Have already told many to use them for their move.

megen W. le

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Le client n'a pas laissé de commentaire.

Alona M. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Nothing

Linda G. le

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Le client n'a pas laissé de commentaire.

paul R. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Could have helped with the hook up of trailer. It was kind cold outside with high wind.

danielle G. le

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Check out the break lights

AMY S. le

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Le client n'a pas laissé de commentaire.

Megan D. le

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Unlike my pickup experience, I did not receive a confirmation call on my drop off. When I picked up the uhaul, I understood the date it was due back, but I didn't see a return time. I called the day of drop off to get more information on when and where to drop it off, and I was met with a abrasive employee. I was bluntly told that I was late. The trailer was due at 1030am (and I called to find out the return time around 2pm). I returned the trailer just before 4pm. I ended up having to pay for another day due to the late return. I am disappointed with my experience at this location because there were no efforts made to ensure I find the drop off location at the proper time. At very least, I would expect a call stating that I was past my return time. But nothing happened to help prevent this. I feel as if they were "rooting" for me to be late so they can line their pockets with late fees. They spoke down to me and seemingly snickered about my mistake. Whether this is how they treat everyone or just how they treat female customers is very disappointing. I will not recommend anyone to this business especially any of my female family or friends. If I ever need uhaul again, I will drive an hour in the opposite direction away from this place to find an honest uhaul rep.

Kenneth B. le

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Have locks on back over head door, especially when I have to leave cart in after returning truck...

BRUCE G. le

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Donuts??? J/K Easy in and out. Great peope to work with in the entire process.

Liz N. le

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Le client n'a pas laissé de commentaire.

charles M. le

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I should of chosen a drop off easier to find in findlay. Upon leave town we pasted a couple that would have been easier to find

Curtis S. le

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Le client n'a pas laissé de commentaire.