Customer Reviews for Planet Storage LLC
(U-Haul Neighborhood Dealer)

193 évaluations

64287 Hwy 41   Pearl River, LA 70452

(985) 863-6790

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(985) 863-6790

64287 Hwy 41
Pearl River, LA 70452

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

scott audibert 
Évaluation :
5

Keep doing what you're doing.

CLAUDETTE ONWULARU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo Osorio 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daurance Quinn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID HOWELL 
Évaluation :
1

The location was excellent. They provided top notch customer service. HOWEVER, the trailer I rented was not worth renting. There was a crack in the wall, and the unit was infested with fire ants. When I tried to find a replacement trailer, I was redirected to another facility who said they were told to "wash it out". Essentially, they assumed I was not bright enough to tell when a trailee simply had a few ants inside versus a trailer with an actual infestation. I felt genuinely offended by this, and I feel as though I was treated not like an actual customer, but someone who waw beholden to a corporate mess. Like my transaction did not matter to the company.

Patrick Bourne 
Évaluation :
3

A lot of construction and the manager was not on location. Had to call for instructions on leaving the trailer. She did email me my receipt.

Danny Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Lyons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Rodrigue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Breaux 
Évaluation :
5

Very nice people, the employees were amazing, efficient & courteous, hard to find that anywhere, I will definitely recommend planet storage to anybody, just because of the employees!

Ethan Sanchez 
Évaluation :
5

It was a pleasure utilizing this site. The truck was new and Ms Maria was very sweet and helpful. She made the transaction so easy and painless. She was even nice enough to extend the hours of our truck rental. I will definitely use this location again. Excellent experience.

KESHAWN FLOWERS 
Évaluation :
5

Watch the gas charge. When I picked up the truck the gauge read 115 miles to empty. When I dropped off the truck after putting in 10 gallons , the gauge read 155 miles to empty. When I got my email receipt Uhaul had charged me $12 for three more gallons of gas.

Burton Stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danile cure 
Évaluation :
5

Setup for a steak dinner. Haha Service was excellent. Maria did a Superb job

Ralph Rambone 
Évaluation :
5

Excellent as is.

Jeff McAlpin 
Évaluation :
5

Thank you again! Everything went as planned.

Audrey Koller 
Évaluation :
5

This probably doesn’t have anything to do with the location but, I ordered a dolly and there was not one there.

Holly Lejeune 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA CHAMPAGNE 
Évaluation :
5

Great personnel! Great experience!

DAVID SPURGEON 
Évaluation :
5

Nothing. She was very very nice and very helpful in picking out the size I needed and she has really great customer service skills!

Janet Lutrell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anna lott 
Évaluation :
5

I would recommend the location to anyone. But, not for U-Haul services.

Scott Kahler 
Évaluation :
5

I was very satisfied.

John Tyler 
Évaluation :
5

very professional !!!

MICHAEL GENELLA 
Évaluation :
2

No marked areas for truck drop off, the parking lot was really small and tight fitting especially for a 26’ truck.

Kyle Pavek 
Évaluation :
5

Everything was smooth and easy. Great experience and we will rent again!

CLIFFORD DUGAS 
Évaluation :
5

The online experience was not good. The on-site location had to step in & complete the process.

Troi-Marie Higgins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh Nungesser Jr 
Évaluation :
3

Found the woman there to be rude. Just my opinion. I had gotten a call earlier in the day from a New Orleans number asking me if I was going to return the truck on time. What I brought the truck back (16 hours early & a lot more fuel than it had at start) I asked the woman if I was going to be charged for the few miles over the given amount (which was not enough to make the trip) and she said yes. I told her that I should parked the truck down the road & bring it back at the contracted time, she then handed the keys back to me & said go ahead. I then called the New Orleans number and was told nobody called me from that number, & yes I was going to pay for the extra mileage.(it was only $3,2) the amount wasn't the problem, I just don't like being marginalized.

John Newbold 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK ACKLES 
Évaluation :
5

Lower the price

Elaine Fuller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Joyner 
Évaluation :
5

The return was not easy because it was after hours and the link did not work... Maria was very helpful and extremely friendly. She fixed it! And was very accommodating....

Arthur Combel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Jordan 
Évaluation :
4

It was easy find, and, once we downloaded the app, easy to return.

Willa Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley Kerstens 
Évaluation :
5

To much paperwork.

Curtis Creighton 
Évaluation :
5

The parking lot was very small so I had to park somewhere I wouldn't normally because I didn't want to block the gate to the storage areas. It's not their fault though.

Gary Jennings 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERA KELCH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Chicca 
Évaluation :
5

just keep doing what you are doing, along with your employees, .your companies will continue to be #1, nation wide.

Ceola Starling 
Évaluation :
5

Everything is easy and no questions arose

John Reno 
Évaluation :
5

Easy turn in, great customer service as well.

Lee Robert 
Évaluation :
3

My feeling have nothing to do with U-Haul but with the storage facility. I have left messages for information/assistance, and no return calls, business goes else where.

Robert Lee 
Évaluation :
3

Replace the lazy manager.

Gary Evans 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Branton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Navo 
Évaluation :
4

I think the site did an outstanding job.

bobby Shumpert 
Évaluation :
4

The dropoff key slot is hard to find

Hua Leng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Bertucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANA SECONDINE 
Évaluation :
1

When we did the pick up the contract stated 12:45 but an employee's car was blocking the truck so it was not given to us until 1:15. Then when we arrived to the moving place the floor was all wet and we had to mop and some of our boxes got wet. We then returned the truck the next day at 12:50 we were charged for two days even though we returned it on time. When we told the employee she said they would refund the money and so far they have not gotten back to us to do that.

David Penton 
Évaluation :
5

I was so thankful for being able to drop off even though the location was closed!

Bernadette Cardarelli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jill Sperandeo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua fowler 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEPHEN CALCAGNO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT HEATH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JO TURNER 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roberta bower 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Fail 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Doar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Bohlman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Quin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renae ervay 
Évaluation :
5

No need great service

angie newton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry Daniels 
Évaluation :
5

Nothing the attendant was exceptional and accommodating.

Willie Pittman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGIE HAMM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Sykes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james pitts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel English 
Évaluation :
4

a woman handled everything. she could fix the issue. she told me, take it to the slidell and they will remove grease from my trucks adapter, I did as she asked. in slidell, the tech said the grease is normal and he did fix the turn signal that was not working on the left side PLUS I needed a new tire. the tire was almost ball and warned very uneven. PLUS the other 3 tires were very under inflated. I think you need to do something about that location before someone gets hurt on the road. in my opinion, I think the trailer was not inspected when it was returned. next time I will only do business the UHaul in slidell. they treat you w/respect!! PS:you need to call the UHaul in slidell on gause and I-10. AND the tech in slidell did a very good job!

wayne seymour 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Ferguson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen Breaux 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Copping 
Évaluation :
2

Lady working the store was very inexperienced.

Michael Buckley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY LINDSAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Buras 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS SULLIVEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Plaisance 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Clanton 
Évaluation :
5

Fast, friendly service!

Douglas Sulliven 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benita moran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLES Ruehlen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

norman elfer 
Évaluation :
5

The lady at the front desk was amazing she helps me with everything I needed

tyler stuhaug 
Évaluation :
5

I picked Uhaul because the last time I moved, it was really affordable. This time however, my mileage changed from 0,69 cents a mile to 0,99 cents a mile. I was under the impression that it would be the same price. I will be considering a different carrier in Jan '17 when I move again. My overall price went from $130 to $171 for the exact same truck with only 15 miles difference. NOT HAPPY!!!!

Shanda Fetter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMI PATTERSON 
Évaluation :
5

I always have a great experience here!

maria mangipano 
Évaluation :
5

The customer service was excellent!!!

maria mangipano 
Évaluation :
5

My experience was a great one!!

LINDA GARDNER 
Évaluation :
5

Nothing. Great customer experience

CRAIG CLARK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMILLA PATTERSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASIHA WELCH 
Évaluation :
5

Convienently located.. The staff is courteous and helpful.

michael foy 
Évaluation :
5

Excellent service with a smile. I couldn't have had a better experience!!!!

William Beyer 
Évaluation :
5

Other than feeling VERY mislead by the price of the rental, which was NOT given to me by the place I picked up. The Internet said on the uhaul reservation website at the time of reservation that i would pay $125 LESS than what i actually walked out paying. I called a location closer to me but thry didnt have the size i needed but did book me with the one not too far out of my way. But the booking store also told me wrong. She said bc i was paying with cash, that it would be $100 deposit in addition to the $54,95 But that i would receive that back upon return of uhaul in same shape i received it. I am not complaining and i did happen to have an extra $100 on me, but when you walk in a place expecting to pay $54,95 and you are told your final price of $177 and change, yes thats a culture shock almost. But like i said, im not complaining and i was fortunate to have the extra, other than that it was a good experience, staff was courteous and professional, and i would use again and will recommend them out. Thank you for a good experience with Uhaul for my very 1st time! God Bless, Emily Treadway

EMILY TREADWAY 
Évaluation :
3

We were supposed to pick up our trailer from the main U-Haul location in Slidell. We reserved it 3 days in advance and on the day we needed to pick it up they called and sent us to this location. The woman was pleasant but we really needed to pick it up at 7 and not 530, so that was inconvenient. The woman did not hook up the trailer for us. We prefer the main U-Haul location because they hook up the trailer and check that the lights are working. She came back out as we were leaving to do a visual check that the trailer was hooked up. She was nice when we dropped the trailer off the next evening.

AARON JOHNSON 
Non les évaluations ont été soumises pour cet établissement.

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